eTrusted

6 reviews

eTrusted is a cloud-based experience feedback platform developed by Trusted Shops, designed to help businesses collect, manage, and analyze customer feedback across various touchpoints. By automating the process of gathering authentic reviews, eTrusted enables organizations to gain actionable insights, enhance their online reputation, and foster customer trust. The platform's scalability and configurability make it suitable for a wide range of industries, including retail, automotive, insurance, and software. Key Features and Functionality: - Automated Feedback Collection: eTrusted allows businesses to send event-triggered review invitations, ensuring timely and relevant feedback from customers. - Customizable Questionnaires: The platform offers granular customization of surveys, enabling the creation of logical paths that best suit customer interactions. - Integration with Operational Systems: eTrusted can be connected to systems like CRMs, facilitating the extraction of actionable insights from collected experience data. - Review Display Widgets: Businesses can showcase reviews and ratings on their websites using eTrusted's set of widgets, which can be optimized through available APIs. - Google Integration: The platform includes built-in interfaces with Google and other sites, making it easy to share authentic reviews and reinforce trust online. - Control Center: eTrusted provides a centralized dashboard to monitor review invitations, manage feedback, and respond to customer reviews in real-time. - Reputation Manager: This feature enables businesses to manage their reputation across multiple platforms, including Google and Facebook, by directing review invitations to selected channels. Primary Value and Problem Solved: eTrusted addresses the critical need for businesses to build and maintain customer trust by providing a comprehensive solution for experience feedback management. By automating the collection and analysis of customer reviews, the platform helps organizations identify areas for improvement, enhance customer satisfaction, and boost their online reputation. The integration capabilities with operational systems and the ability to display authentic reviews across various channels ensure that businesses can effectively leverage customer feedback to drive growth and success.