--- title: eTrusted Reviews meta_title: 'eTrusted Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how eTrusted works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 6 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # eTrusted Reviews **Vendor:** Trusted Shops **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 6 ## About eTrusted eTrusted has been designed from the ground up as a standardized and scalable SaaS platform for real-time customer feedback. Invite your customers to give feedback where it is most important to you. Connect eTrusted with your systems and receive feedback holistically across your customer journey. Forget the annual snapshot of customer satisfaction with a one-time survey. eTrusted provides you with authentic feedback consistently and in real-time. Our customers include online and retail, insurance, the automotive industry, software platforms and everything in between. ## eTrusted Pros & Cons **What users like:** - Users commend the **exceptional customer support** of eTrusted, ensuring a smooth experience with the platform. (1 reviews) - Users commend the **ease of use** of eTrusted, making it simple to implement and integrate seamlessly. (1 reviews) - Users value the **easy integrations** of eTrusted, facilitating a seamless experience and dependable performance. (1 reviews) - Users appreciate the **great security** provided by eTrusted, fostering trust for both buyers and sellers. (1 reviews) - Users value the **excellent rating and feedback system** of eTrusted, ensuring trust and security for buyers and sellers. (1 reviews) - Helpful (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) - Reputation Management (1 reviews) - Setup Ease (1 reviews) **What users dislike:** - Users find that eTrusted has **limited capability in generating qualified traffic** to their sites compared to competitors. (1 reviews) ## eTrusted Reviews ### 1. A good solution, but think carefully before signing **Rating:** 3.0/5.0 stars **Reviewed by:** Iván R. | Web Developer, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about eTrusted?** - At the beginning of the relationship, a Customer Support member from eTrusted reviews your website to ensure everything is fine and provides you with solutions. - It's an added security for the client - Easy implementation/integration - Easy to use - Customizable **What do you dislike about eTrusted?** - After the first contact, no one gets in touch with you even if the results (number of reviews per month) are not good. There is no account follow-up, and I think it is vital for this type of service. - If you decide to cut ties because the results are not good, they still force you to continue with the signed contract (annual) without offering any solution/improvement. Additionally, we got a Key Account Manager who leaves much to be desired and treated us quite poorly. - It is too invasive for the customer, as popups keep appearing at the end of the purchase and they send an email directly to the customer. **What problems is eTrusted solving and how is that benefiting you?** Try to resolve the users' trust in our website based on reviews from other customers and a quality seal. ### 2. it didn't go as we hoped, more could have been done **Rating:** 2.5/5.0 stars **Reviewed by:** Luca G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2025 **What do you like best about eTrusted?** Ease of use, Ease of Implementation, Ease of Integration, seal of quality and guarantee **What do you dislike about eTrusted?** It does not generate qualified traffic to the site compared to other competitors, **What problems is eTrusted solving and how is that benefiting you?** collecting reviews and managing them, increasing reputation of e-commerce - [View eTrusted pricing details and edition comparison](https://www.g2.com/products/etrusted/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+19%3A26%3A33+-0500&secure%5Bsession_id%5D=73f1571d-ef19-4d5a-ac88-788f1ce7921e&secure%5Btoken%5D=63dc84fa0f6cf71459735fcc5ea68cdedff6c6eb05cdd17e1b20b266ab607fd3&format=llm_user) ## eTrusted Integrations - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) ## eTrusted Features **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **System Management** - Security - System Monitoring - SSL Security - GPS **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI ## Top eTrusted Alternatives - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,071 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)