My educational background is in Customer Relationship Management, therefore, my focus is always on acquiring, nurturing, and retaining customers to encourage brand loyalty. As a CRM professional, I recognize quality customer service when I see it, and know immediately when I am not receiving it. What I like best about EPay is the overall customer service experience. The system itself is very user-friendly, but on occasions when I have encountered problems, most of my own doing, and had to contact customer service, I have found Epay representatives to be very courteous, patient and results-oriented from beginning to end. This is very important to organizational behavior because the way customers are treated determines whether the company will keep them as customers, or lose them to a competitor. Oftentimes when dealing with customer service /technical support representatives, they make you feel like you are wasting their time. I like to say that they make you feel like you are the "Village Idiot". You know the ones that I'm talking about. You can hear them sighing, and seemingly gasping for air in the background. I have never had this or any other type of bad experience with EPAY. And when all is said and done and the problem is resolved, I am all the wiser because I learned something new. Review collected by and hosted on G2.com.
Over the years, I have worked on various payroll systems including the big "A", and I can honestly say that I have not found any feature of EPay HCMthat I dislike. Any challenges that I have faced were because of something that I didn't do, i.e., reading and comprehending the instructions before pressing the keys. Review collected by and hosted on G2.com.
