Employment Hero is a user-friendly and efficient HR platform that offers a range of great features to streamline HR processes. It provides easy accessibility, allowing employees and management to access important information from any device, ensuring convenience and efficiency.
One of the key benefits of Employment Hero is its ability to store and manage employment contracts, policies, and compliance documents in one place. This ensures that all necessary documentation is readily available and up to date, reducing manual administrative work. The system also allows for digital acknowledgments, making it easy to track compliance with company policies.
Additionally, Employment Hero includes automation features for onboarding, payroll integration, and leave management, enhancing efficiency and reducing errors. The self-service portal empowers employees to update their details, submit leave requests, and access payslips without HR intervention.
Overall, Employment Hero is a comprehensive HR solution that simplifies workforce management, enhances compliance, and improves overall efficiency within the organization. Review collected by and hosted on G2.com.
While Employment Hero offers many great features, there are some areas for improvement that could enhance the user experience.
One major drawback is that customer support is not easily accessible. There is no direct customer service number, making it difficult to resolve urgent queries in a timely manner. Instead, users must rely on emails or ticketing systems, which can delay issue resolution. Having a dedicated support helpline would greatly improve the overall experience.
Additionally, FAQs and help articles are not always easy to navigate, making it challenging to find quick solutions to common problems. A more user-friendly knowledge base or a live chat feature with real-time assistance would be beneficial.
While the platform is feature-rich, improving customer support accessibility and enhancing troubleshooting resources would make Employment Hero even more effective and user-friendly. Review collected by and hosted on G2.com.
Thank you for your feedback Divya! We're glad to hear that our platform is helping streamline HR processes and improve overall efficiency. We also appreciate your comments on customer support accessibility and are always looking for ways to enhance the user experience. Your feedback is valuable, and we'll pass it along to our team for future improvements.
Many thanks,
Emma @ Employment Hero
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