---
title: Employment Hero Reviews
meta_title: 'Employment Hero Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 3580 reviews by the users' company size, role or industry
  to find out how Employment Hero works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 3580
  scale: '5'
date_modified: '2026-08-14'
parent_category:
  name: HR
  url: https://www.g2.com/categories/hr
---


# Employment Hero Reviews
**Vendor:** Employment Hero  
**Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 3,580
## About Employment Hero
Employment Hero is an AI Employment Operating System (OS) that unifies recruitment, HR, payroll and benefits into one automated infrastructure for SMEs and growing organisations. Built to remove everyday employment friction, the company provides a global solution for over 350,000 businesses and 2 million users to manage their workforce across industries like tech, healthcare and retail. Employment Hero moves beyond traditional HRIS by using AI to enhance manual workflows into a hands-off operation. The platform functions as a system of action rather than just a system of record, where AI handles the heavy lifting of the employment lifecycle. Instead of simply presenting a to-do list, the OS triggers the next move; whether that is shortlisting a candidate, updating a compliance policy or running a complex pay cycle. It is designed for businesses that want their employment tasks handled autonomously, rather than just having another software tool to manage. \&gt; AI-Led recruitment: Moves candidates through the funnel automatically, from job posting to offer, using an AI Recruitment Agent to screen and rank talent 24/7. \&gt; Automated payroll engine: Orchestrates complex calculations, tax compliance and reporting across different jurisdictions without the need for manual data entry. \&gt; Unified HR &amp; compliance: Acts as a single source of truth for contracts and policies, featuring built-in triggers that automate onboarding, time-tracking and performance reviews. \&gt; Employee superapp: A mobile-first hub where teams access payslips and manage leave while tapping into a suite of wellness perks and financial benefits. \&gt;Integrated Learning Management System (LMS): Enables tailored training pathways and performance reviews to foster professional development without manual coordination. Proactive people ops: Uses built-in AI to answer routine HR questions instantly and surface items needing attention before they become administrative bottlenecks. The primary value of the platform enables companies move faster by reducing operational drag across the employment lifecycle.. It solves the problem of fragmented tools and repetitive manual work by providing a single, intelligent thread that connects every part of the employee experience. By automating the routine, Employment Hero allows leadership teams to stop chasing paperwork and start focusing on the strategic growth of their people and culture. Languages supported: English and French.



## Employment Hero Pros & Cons
**What users like:**

- Users find Employment Hero remarkably **easy to use** , enhancing both HR efficiency and employee experience seamlessly. (495 reviews)
- Users find **Employment Hero&#39;s simplicity and intuitiveness** greatly enhance their business functionality and staff satisfaction. (327 reviews)
- Users praise the **simplicity and ease of use** of Employment Hero, streamlining HR and payroll processes effectively. (288 reviews)
- Users praise the **fast and attentive customer support** of Employment Hero, enhancing their experience during implementation and usage. (251 reviews)
- Users find Employment Hero **intuitive and easy to use** , effectively streamlining HR and payroll processes into one platform. (248 reviews)
- Features (235 reviews)
- Easy Setup (229 reviews)
- Easy Access (222 reviews)
- Comprehensive Features (217 reviews)
- User Interface (214 reviews)

**What users dislike:**

- Users find the **missing features** frustrating, with basic functions and a lack of streamlined solutions for HR and Payroll. (225 reviews)
- Users find **limited customization** options frustrating, hindering personalized experiences and integration with other platforms like Xero. (190 reviews)
- Users find the software **not user-friendly** , with complicated setups and insufficient training for new users. (172 reviews)
- Users find the **limited features** of Employment Hero basic, lacking streamlined integration for payroll and HR functionalities. (149 reviews)
- Users experience **poor customer support** , often facing slow response times and difficulty accessing necessary assistance. (143 reviews)
- Learning Curve (109 reviews)
- Technical Issues (106 reviews)
- Navigation Difficulty (105 reviews)
- Payroll Issues (94 reviews)
- Integration Issues (90 reviews)

## Employment Hero Reviews
  ### 1. Ask Lots of Questions upfront

**Rating:** 1.5/5.0 stars

**Reviewed by:** H S. | National People and Culture Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Employment Hero?**

Ease of use and the overall functionality look good in theory, but they still don’t feel fully put into practice.

**What do you dislike about Employment Hero?**

The workflows are also cumbersome to set up and use, and the guides don’t provide enough detail to make the overall process clear. Permissions are another area that needs better explanation, especially when you’re in setup mode.

Also, if you onboard someone in one month and they don’t start until the following month, you still have to pay for them for both months, even though their system access isn’t available until their start date. This wasn’t explained upfront.

**What problems is Employment Hero solving and how is that benefiting you?**

We’re planning to use EH to automate the processes we currently manage manually. I’m also hoping the platform will deliver strong analytics to help us better understand and track what’s happening.

Employment has a team of support people based in Australia, we are located in the New Zealand, the support to date is vastly inadequate, the chat bot is useless when asking it a question that is more complex on how to set up an employee, almost every question is sends you in circles, suggest you always state human agent and then you get a person.

  ### 2. Strong HR/Payroll Core, But Gaps in Leave, Rosters, APIs, ATS and Workflow Automation

**Rating:** 1.5/5.0 stars

**Reviewed by:** Sean P. | HR Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Employment Hero?**

It provides an effective end to end solution for HR and Payroll integration, centralising filing and reducing admin processing. Their Support teams are best in class, with dedicated individuals who look into the issues fully and support you around the system's shortcomings.

**What do you dislike about Employment Hero?**

Fails to deliver on some pretty fundamental things with leave, rosters, API compliance, terminations and workflow automation.  An opaque development system and unresponsive management provide no confidence that the paying consumer is ever actually being attended to.  No easy ATS migration from previous system means duplicating the entire database manually.

**What problems is Employment Hero solving and how is that benefiting you?**

providing a wholistic view of employee activity and simplifying the administrative burden in managing the daily tasks of promotions, movements and reports.

  ### 3. User-Friendly Interface, but Unfinished Features and Limited Support

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 09, 2026

**What do you like best about Employment Hero?**

I like the interface - it generally is user friendly in both style and template. I feel like some of their ideas are good and have potential, but they need to continue with them instead of rushing them and not them moving onto the next thing before it is truly complete or stable.

**What do you dislike about Employment Hero?**

I feel like a lot of the sections are kind of 60% there - they have a great idea, and start to move with it, but then it falls down in the crucial last 40%. Things seem unfinished, and many of the 'exciting launches' fall short with little to no technical support for the multitude of bugs that plague the system. The implementation support was practically non-existent through their appointed project support team (Lucent) and we are sadly needing to rebuild our system hugely ourselves.

**What problems is Employment Hero solving and how is that benefiting you?**

Our employees generally are embracing the leave entries section - this seems to be going well. I enjoy the onboarding process, although a big step back in automation from our last HRIS, the candidates generally are favourable about the ease of use in signing contracts and completing paperwork.

  ### 4. It's fine

**Rating:** 2.0/5.0 stars

**Reviewed by:** Nicola B. | HR Advisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2025

**What do you like best about Employment Hero?**

It serves its function as a HRIS, notifications on P&P changes is helpful from a reporting POV.

**What do you dislike about Employment Hero?**

Updates get rolled out that don't actually fix anything (i.e. changing leave to time off. I can understand the reason why as it is a catch all for all time off, and easy to roll out from a technical aspect, but I'd have rather they spent the time working on a functional reporting process). Helpdesk is not helpful.

**What problems is Employment Hero solving and how is that benefiting you?**

It stores the HR data in one central location, but aside from that, the other functionality is not the best. Many things are behind paywalls, and even standard reports like a monthly payroll has to be completed manually due to this.

**Official Response from Zara Danton:**

> Hey Nicola,

Thank you for your comments and I'm glad to see that Employment Hero is serving its function and the notifications on P&P changes are helpful. We'll totally take on board your point about updates not always hitting the mark. We work on various updates at the same time, covering different features, so we are constantly improving different elements. Once again, we really appreciate your feedback and all your comments have been taken note of.

All the best,
Zara @ Employment Hero

  ### 5. Great HR Features, But Payroll Support and Training Need Major Improvement

**Rating:** 2.0/5.0 stars

**Reviewed by:** Julice O. | Compliance Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 21, 2025

**What do you like best about Employment Hero?**

I have no complaints on the HR side of things, the implementation was fine, the system is really helpful although I think there should be more training videos and sessions avaible because the articles are not always clear. Payroll system is really bad though, we are having weekly issues and the implementation team was not really supportive on Payroll. My team and I are finding it extremly frustrating to be completely honest

**What do you dislike about Employment Hero?**

Lack of support during implementation for Payroll. There is a LOT of room for improvement on the Payroll site. The team should be better training when transferring data from one system to EH. WE are having a terrible experience with EH Payroll

**What problems is Employment Hero solving and how is that benefiting you?**

we didn't have a HR system and EH have sollved this, onboarding is really easy now with EH.. some small changes would be nice but so far, no major complains on HR

  ### 6. It works but it’s not a great experience

**Rating:** 1.5/5.0 stars

**Reviewed by:** Tee Ming C. | JavaScript Developer, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Employment Hero?**

It allows me to view HR documents, payslips, and apply for annual leave.

**What do you dislike about Employment Hero?**

It is difficult to find documents because they have too many categories for it. The annual leave application system is also not flexible enough to let you apply for non-contiguous date ranges. My HR department has also had a lot difficulties when it comes to creating documents that need to be signed.

**What problems is Employment Hero solving and how is that benefiting you?**

Compliance with Malaysian payroll laws

  ### 7. Quantity Over Quality

**Rating:** 1.5/5.0 stars

**Reviewed by:** Sophie S. | People Operations Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 21, 2025

**What do you like best about Employment Hero?**

The system is relatively simple to implement and they have a good support team

**What do you dislike about Employment Hero?**

The system feels like it was designed by teams that have never actually done HR themselves - or taken the time to speak with people who have done HR. It feels as though features were created solely so that the sales team could say they have the feature, but in reality they don't function in the way that you would expect them to. A prime example is the new "forms" feature which isn't actually a form, it's just another survey feature. 
Additionally, it appears as though the goal of Employment Hero is to limit the number of potential integrations a business can have in order to entice people to utilise Employment Hero for all aspects but since the features they have are not built for purpose it just means companies are more likely to abandon EH in search of systems that do allow you to find the best in breed programs and integrate them all. 
The reporting feature is limited in that you can't schedule or share custom reports with anyone else. Nor can you even save the same filters for your own future use. 
Ironically, the integration between Employment Hero HR and their white-labelled payroll is not as good as the integration between other HR platforms and that same payroll system. In using the system it feels as though the devs (presumably at the order of management) are prioritising creating new features rather than improving existing ones. 
The workflows feature is extremely limited and often faulty - requiring you to cancel all in process workflows if you want to make an update.
If you're wanting to assign a document just to future employees, bad luck, unless you're wanting to create a "team" called "new" and assign that to everyone for the rest of your business' life which is a bonkers workaround that they've been pedaling for years. 
Employment Hero has a lot of features, that cannot be denied, but unfortunately the vast majority of features operate poorly, and the rest are still not better than the best in the rest of the market.

**What problems is Employment Hero solving and how is that benefiting you?**

It is better than an excel spreadsheet.

  ### 8. Not hugely user-friendly

**Rating:** 1.5/5.0 stars

**Reviewed by:** Lucy C. | HR &amp; Commercial Development Advisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2025

**What do you like best about Employment Hero?**

The help team are generally very quick to reply when we need them, once we bypass the chat bot.
Being able to create workflows to automate sending probation reviews etc has been really helpful and takes some of the workload away from our HR team.
We use EH every day and some of the features are simple to use once you get used to them.
Onboarding checklists that create tasks for dept managers have been really helpful.
Staff being able to post shoutouts & recognitions for their colleagues has been great for morale.

**What do you dislike about Employment Hero?**

Implementation was incredibly challenging and the number of issues we experienced was incredibly frustrating. It was very clear that the integrated HR & Payroll platforms were launched to businesses before they had been fully tested and we ended up having to move everything to the HR platform as the integration didn't work. 
The rota function is terrible. If you have a team of more than 6 people, you'll struggle to view the whole rota and even when you try to print for a better view, it re-formats and becomes impossible to read. The rota function on the payroll platform is better but still not great. Once you've published a shift, it takes7 clicks of the mouse to be able to edit and republish - ridiculously time consuming!
If someone is off sick, you have to login and update their sickness every day, it can't just be left open until they return to work.
Reporting is incredibly frustrating, managers aren't able to get access to all the reports they need and so administrators end up having to pick up this work for them.
While the interface is good and really modern, it does feel quite style over substance.
As an HR user, I'd like to have better visibility of ongoing absences etc without having to open reports, everything just seems clunky and much more time consuming than needed. Clearly the platform hasn't been fully tested by HR depts or functioning businesses before being launched.

**What problems is Employment Hero solving and how is that benefiting you?**

Onboarding efficiency has been hugely improved and reduced physical paperwork.

  ### 9. Initially great. Less use-friendly and fit-for-purpose recently

**Rating:** 1.5/5.0 stars

**Reviewed by:** Bernadette J. | Manager People &amp; Culture, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 08, 2025

**What do you like best about Employment Hero?**

Managing contracts and other paperwork for staff. Having it all in one system.

**What do you dislike about Employment Hero?**

New user interface has made navigation more difficult. Every HR staff member using the platform has made the same complaint to me. We recently lost the link to the payroll function that we use once a year to up-date award rates. this has increased the manual nature of the platform for us. When we asked for some flexibility that we were willing to pay for, no one from management would even deign to speak with us.
Years ago I made the request to be able to change the name and frequency of certifications.
File changes not being able to be completed in bulk.

**What problems is Employment Hero solving and how is that benefiting you?**

Day to day HR management

  ### 10. Frustrating

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 29, 2025

**What do you like best about Employment Hero?**

Not much to say here, anything good is a standard in any other software

**What do you dislike about Employment Hero?**

The main reason for my dis-satisfaction is the AL balance. We have to combine the two - AL entitled and AL accrued when we look at a payslip, when we approve staff's leave requests. What's worse is the notification we get from EH about a request pending managers approval only  displays AL entitled. Apat from that HUGE problem, we get to see our leave balances in weeks - unheard of! what not make it in days, at least for the user's experience.  Thirdly, the payslips NEVER display proper notes, ie if some one had an expense deduction - this won't show on the payslip, or an additional payment as a one-off - doesn't display it in payslip. Frustrating! The other most annoying thing - we cant choose a start date for a pay change - it only allows current date or future but not back date ie if a new staff start on 01/05, but the pay is processed on 20th, you can't put their salary figure back to 01/05.

**What problems is Employment Hero solving and how is that benefiting you?**

none of my problems in EH are solved

**Official Response from Emma Thean:**

> Hi there, thanks for sharing your feedback.

We’re sorry to hear about your experience and would really like to take a closer look at the issues you’ve raised, particularly around leave balances, payslip notes and backdating pay changes. If you’re open to it, please share your contact details with us at info@employmenthero.com.au so our team can follow up directly.

Thanks again,
Emma @ Employment Hero

  ### 11. Disappointed

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 12, 2025

**What do you like best about Employment Hero?**

Onboarding is a lot easier now without dealing with printed signup forms.

**What do you dislike about Employment Hero?**

The split app has created significant confusion and required an enormous amount of time to ensure all 60 of our staff are set up and using it correctly. We've also encountered several frustrating limitations that prevent us from properly utilising many of the platform’s features. While we had high hopes for Employment Hero HR, the setup has proven to be a major undertaking, and due to the ongoing challenges, we're likely only using around 10% of its capabilities, if that.

**What problems is Employment Hero solving and how is that benefiting you?**

It's making it a lot easier to onboard new employees as we don't have to send attachments for them to print, sign, scan and send back to us

**Official Response from Emma Thean:**

> Hi there,

Thank you for sharing your experience with Employment Hero. We're so glad to hear that onboarding has become more streamlined for your team - that’s exactly the kind of time-saving impact we aim to deliver.

That said, I’m sorry to hear the setup and app transition haven’t been as smooth as expected. We understand how challenging it can be to roll out a new platform across a large team, especially when paired with app changes and feature limitations.

We’d love the opportunity to better understand the specific roadblocks you’re facing so we can support you in getting more value from the platform. If you're open to it, please reach out to us at info@employmenthero.com.au - our team is here to help.

Thanks again for your feedback.

Many thanks,
Emma @ Employment Hero

  ### 12. Frustrating  System to work with

**Rating:** 1.5/5.0 stars

**Reviewed by:** Peter V. | Administraion Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2025

**What do you like best about Employment Hero?**

Updates to awards when changes are made to wage rates

**What do you dislike about Employment Hero?**

Long process to contact someone from support.
Unable to process 2 timesheets if employee starts a new shift at another site within the hour.
Leave accrual not capped if working more than 38 hours per week. Apparently, this can be changed in settings but this should be the norm.
Timesheets that have been processed for payment and appear on payslip occasionally show as approved only on timesheet meaning that it hasn't been paid.
Have had issues after updates where leaving loading is applied to weekend rates when employee takes annual leave.

**What problems is Employment Hero solving and how is that benefiting you?**

None

  ### 13. Does the job

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 20, 2025

**What do you like best about Employment Hero?**

It has a lot of features, it has a modern layout

**What do you dislike about Employment Hero?**

It's missing basic HRIS/ATS functionality like having a user test environment/sandbox, automated emails Employment Hero in relation to key ATS activities dont appear in the candidate 'communication' section. You have to write reference check questions every time you want to do a reference check. There is no option to save templates. It feels like working on a developing platform that is yet to launch because not all features feel fully implemented.

**What problems is Employment Hero solving and how is that benefiting you?**

The compliance section makes it easy to track licence expiries of staff.
It reminds you to action key employee items

  ### 14. Cost too much

**Rating:** 1.5/5.0 stars

**Reviewed by:** Alice S. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2025

**What do you like best about Employment Hero?**

it is ease to use and covers everything in payroll well

**What do you dislike about Employment Hero?**

price per employee has been increased too much and a min payment is set which is not fair to small business with only 2-3 employees. Support has been so slow after price increased

**What problems is Employment Hero solving and how is that benefiting you?**

payroll solution

  ### 15. SWAG

**Rating:** 2.0/5.0 stars

**Reviewed by:** Dominic C. | forklift operator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 19, 2025

**What do you like best about Employment Hero?**

convenience of having everything in one place

**What do you dislike about Employment Hero?**

it is very business focused; there is very little to no support avenues besides a chatbot that is useless if your issue strays any further than the limited pre-defined options.

**What problems is Employment Hero solving and how is that benefiting you?**

n/a

  ### 16. Lacking

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 27, 2025

**What do you like best about Employment Hero?**

It's user-friendly, there are a number of different options that are built in

**What do you dislike about Employment Hero?**

The product doesn't do what it says, for example, you can only have one pay rate loaded at a time, which makes it difficult to progress pay changes efficiently. Creating and uploading employment documents is time consuming and buggy. Employees can't sign documents on the app.

**What problems is Employment Hero solving and how is that benefiting you?**

It helps me keep track of our staff.

**Official Response from Emma Thean:**

> Thank you for your insightful feedback! We’re glad to hear that our platform’s intuitive platform is helping streamline your day-to-day tasks, and that the self-service features are beneficial for your team. We appreciate your suggestion and will continue to work on improving the support experience.

Many thanks,
Emma @ Employment Hero

  ### 17. Support is very hard to get

**Rating:** 1.5/5.0 stars

**Reviewed by:** Sheree A. | Payroll/Accounts, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2024

**What do you like best about Employment Hero?**

Has a lot of good features and reminders

**What do you dislike about Employment Hero?**

Very hard to get support when you need it.

**What problems is Employment Hero solving and how is that benefiting you?**

There was an issue where the journals changed, i was told I would be advised when problem was resolved.  I wasnt. Found out myself by retrying.  Also changes get made but no explanations, for example when onboarding new FTE feature which I have no idea about.  Also employee got notification  on Unusaul Sign In Activity and HR or Swag support very hard to navigate.  Only got to message SwagBot and that did not help.

**Official Response from Emma Thean:**

> Hi Sheree, thanks for bringing this to our attention. We’re sorry to hear about your frustrating experience. Our team is actively investigating the issue and working on a resolution. Your feedback is incredibly valuable, and we’re committed to addressing any additional questions or concerns you may have.

Many thanks, 
Emma @ Employment Hero


  ### 18. One integrated system - not

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2025

**What do you like best about Employment Hero?**

It is a basic record keeping system that allows for compliance checks

**What do you dislike about Employment Hero?**

It is not an integrated system (HR & Payroll)

**What problems is Employment Hero solving and how is that benefiting you?**

Anytime, anywhere access to records including pay slips

  ### 19. In theory a decent platform but in practice difficult to set up with minimal customisation

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2025

**What do you like best about Employment Hero?**

This platform has the potential to be really good. I was fairly sold at the product demo stage due to the platforms features - onboarding, performance review, recruitment, surveys and ability to add on Xero integration and Go1 training.

**What do you dislike about Employment Hero?**

Implementation has been slow and clunky. I'm finding the platform doesn't do what I want it to do and there is no consultant to speak to. All queries go through online chat which is not personable. I would have paid to have had a customer success consultant help with implementation. IntelliHR does this really well.

**What problems is Employment Hero solving and how is that benefiting you?**

Employee record management.

  ### 20. Complicated Suite, Poor Integration between Keypay and Employment Hero

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 27, 2024

**What do you like best about Employment Hero?**

Each individual platform is easy to use.

Customer service is usually helpful.

**What do you dislike about Employment Hero?**

The integration between the payroll portion (keypay) and Employment Hero HR is very messy and hard to work with.

The information doesn't seem to sync in any helpful way, and has even overwrote our employee salary details, resulting in incorrect pays on multiple occasions.

**What problems is Employment Hero solving and how is that benefiting you?**

Not much to speak of here. The payroll and HR platforms feel like they are developed and maintained by two separate companies with a poor integration tool that was built by someone who wasn't worried about the questionable syncing practices.

**Official Response from Emma Thean:**

> Thank you for your feedback. We’re glad to hear that you find the individual platforms easy to use and that customer service has been helpful. We apologise for the challenges you're facing with the integration between payroll and HR. Unfortunately we couldn’t locate your enquiry - please reach out via the platform by typing "I want to speak to a support team member" in Hero AI chat for us to connect.

Many thanks,
Emma @ Employment Hero

  ### 21. Mediocre software with terrible support

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 09, 2025

**What do you like best about Employment Hero?**

Easy integration with a range of products

**What do you dislike about Employment Hero?**

Customer support is difficult to access and advice is confusing, done via email.

**What problems is Employment Hero solving and how is that benefiting you?**

No idea as there is no way to track their roadmap.

**Official Response from Emma Thean:**

> Hi Sam,

Thank you for your feedback! We're glad to hear that our platform has helped save you time by streamlining manual processes. We appreciate your input regarding templates and document creation - your suggestions are valuable and will help us continue to improve.

If there's anything else we can assist with, don't hesitate to reach out!

Many thanks,
Emma @ Employment Hero


## Employment Hero Discussions
  - [How safe is employment hero?](https://www.g2.com/discussions/how-safe-is-employment-hero) - 3 comments, 1 upvote
  - [What does Employment Hero do?](https://www.g2.com/discussions/what-does-employment-hero-do) - 2 comments, 1 upvote
  - [What is HRIS?](https://www.g2.com/discussions/what-is-hris) - 1 comment, 1 upvote
  - [What does SaaS stand for?](https://www.g2.com/discussions/what-does-saas-stand-for) - 2 comments, 1 upvote
  - [Do you support businesses with international employees?](https://www.g2.com/discussions/do-you-support-businesses-with-international-employees) - 1 comment, 1 upvote

- [View Employment Hero pricing details and edition comparison](https://www.g2.com/products/employment-hero/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A56%3A35+-0500&secure%5Bsession_id%5D=f7e1a449-9df6-4ab9-b017-1d24b7653e21&secure%5Btoken%5D=068235cae4ec1f89173fb7d705d861fcfd9b45d3395faae4264a244613882d5c&format=llm_user)
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  - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Monster](https://www.g2.com/products/monster/reviews)
  - [MYOB](https://www.g2.com/products/myob/reviews)
  - [MYOB AccountRight API](https://www.g2.com/products/myob-accountright-api/reviews)
  - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews)
  - [NoahFace](https://www.g2.com/products/noahface/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Projectworks](https://www.g2.com/products/projectworks/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [QuickBooks Workforce](https://www.g2.com/products/quickbooks-workforce/reviews)
  - [Reed.co.uk](https://www.g2.com/products/reed-co-uk/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Seek](https://www.g2.com/products/seek/reviews)
  - [Total Synergy](https://www.g2.com/products/synergy-aec/reviews)
  - [Wiise](https://www.g2.com/products/wiise/reviews)
  - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Xero for G Suite](https://www.g2.com/products/xero-for-g-suite/reviews)
  - [Zinc](https://www.g2.com/products/zinc-work/reviews)

## Employment Hero Features
**Core HR**
- Organization Management
- Time, Attendance, and PTO
- Expense Management
- Salary Structures
- Compliance
- Benefits Administration
- Goal Management
- Benefits Management
- Employee Management
- Workflow Management
- HR Management
- Recruitment Management
- Payroll Management
- Compliance Management
- Document Management
- Calendar Management
- Performance Management
- Time Off Management
- Compensation Management
- Training Management
- Timesheet Management
- Talent Management
- Commission Management

**Employee Self Service**
- Web Portal
- Benefits Manager
- Mobile
- Self Service Portal

**Benefits Administration Platform Features**
- Benefits Record Management
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Mobile Benefits Access
- Timesheet Management
- Payroll Management
- Performance Management
- Recruitment Management
- Compliance Management
- Deduction Management
- Training Management
- Employee Management
- Compensation Management
- HR Management
- Workflow Management
- Attendance Management
- Retirement Plan Management
- Provider Management
- Online Benefits Enrollment
- Employee Portal

**Automation**
- Process Automation

**Platform Functionality**
- Sourcing and Candidate Identification
- Job Posting
- Interview Scheduling
- Applicant Tracking

**Platform Basics**
- Reporting
- Dashboard
- Performance

**Performance reviews**
- 360 Reviews
- Customizable Forms
- Review Cycle Tracking
- Ongoing Performance Tracking
- Applicant Tracking

**Reports**
- Score Cards
- Customizability
- Graphs and Charts
- Dashboards
- Activity Dashboard

**Compatability**
- HCM and HRMS
- Entrepreneur

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- Generative AI

**Resource Planning - Workforce Planning**
- Reconciliation
- Headcount Planning
- Reporting
- Expense Planning

**Recruitment Platform - Recruitment Platforms**
- User Permissions
- Sourcing
- Interviews
- Dashboard
- Internationalization & Locationalization
- Customization
- Activity Dashboard

**Agentic AI - Applicant Tracking Systems (ATS)**
- Adaptive Learning
- Natural Language Interaction
- Decision Making

**Agentic AI - Onboarding**
- Autonomous Task Execution
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Additional Functionality**
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Administration**
- Payroll Entry
- Time Off Accrual
- Direct Deposit
- Expense Reimbursement
- Pre-tax Deductions
- Wage Garnishment
- Approvals
- Check/W-2 Printing
- Check/W-2 Delivery
- Split Deposits

**Sourcing**
- Candidate Search
- Career Page Configuration
- Candidate Sourcing
- Job Posting
- Candidate Sourcing Metrics
- Boolean Search
- Resume Search

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates
- Customizable Templates

**Logistics**
- Dashboards & Reporting
- Data Collection
- Lanuguage Options
- Activity Dashboard
- Real-Time Data
- Real-Time Reporting
- Payroll Reporting

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Platform Basics**
- Interoperability
- Performance
- Integrations
- Internal Chat Integration

**Platform Content**
- Process/Workflow Automation
- File Sharing
- Content Library

**Goals**
- Goal Setting/Tracking
- Company Goals And OKRs

**Benefits Administration Platform Features**
- Benefits Record Management
- Third-Party Carrier Integration
- Document Management
- Total Compensation Statements
- Self-Service Portal
- Regulatory Compliance
- Benefits Dashboards
- Mobile Benefits Access
- Integrations / APIs
- Internationalization
- Mobility

**Cleaning**
- Filtering
- Levels of Measurement
- Transformation

**Generative AI**
- AI Text Summarization
- Generative AI

**Human Resources - Workforce Planning**
- Integrations & APIs
- Compensation Bands
- Org Chart
- Recruitment Workflows

**Recruitment AI - Recruitment Platforms**
- Candidate Matching
- Gen AI in Talent Acquisition
- Engagement

**Agentic AI - Recruiting Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Reminders
- Applicant Tracking
- Time & Attendance
- Predictive Analytics
- Learning & Development
- Employee Database
- Employee Engagement
- Self Service Portal
- Sick Leave Tracking
- Customizable Branding
- Mobile App
- Access Controls/Permissions
- Onboarding
- Customizable Reports
- 360 Degree Feedback
- Customizable Templates
- AI Copilot
- Reporting/Analytics
- Succession Planning
- Data Import/Export
- Approval Process Control
- Surveys & Feedback
- Offboarding
- Employee Profiles
- For Cloud
- Employee Training
- Time Off Requests

**Additional Functionality**
- Billing & Invoicing
- CRM
- Resume Database
- Talent Pool
- Alerts/Notifications
- AI Copilot
- Email Marketing
- Searchable Database
- Reminders
- GDPR Compliance
- Customizable Branding
- Customizable Templates
- Job Board
- Data Import/Export
- Recruiting Firms
- Reference Checking
- Social Recruiting
- Internal HR
- Job Requisition
- Collaboration Tools
- Background Screening

**Taxes**
- Tax Calculation
- Tax Filing
- Automatic Tax Payment

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building
- Application Management
- Candidate Management
- Task Management
- Pipeline Management
- Calendar Management
- Workflow Management
- Communication Management
- Compliance Tracking
- Approval Workflow
- Application Management
- Job Management

**Platform Additional Functionality**
- Self-Service Portal
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Management**
- Schedule Creation Tools
- Schedule Management
- Employee Leave Management
- User Access
- User Role Access
- Employee Information
- Employee Information Automation
- Calendar Management
- Workflow Management
- Compliance Management
- Timesheet Management
- Payroll Management
- HR Management
- Time Off Management
- Task Management
- Document Management
- Mobile Access

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates
- Customizable Templates

**Platform Content**
- Digital Strategy
- Candidate Relationship Management
- Employer Branding
- Social Recruiting
- Job Management
- Employee Referral Management
- Campaign Management
- Interview Management
- Email Management
- Recruitment Management
- Content Management
- Calendar Management
- Job Application Management
- Customizable Branding

**Platform Additional Functionality**
- Integrations
- Mobility
- Corporate Discounts
- Employee Engagement
- Rewards

**Feedback**
- Continuous Feedback
- Requesting Feedback
- 1-On-1 Meetings
- Public Praise
- Surveys & Feedback
- 360 Degree Feedback

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Generative AI**
- AI Text-to-Image
- AI Text Generation
- AI Image-to-Text
- Generative AI

**Additional Functionality**
- ACA Reporting
- Real-Time Reporting
- Vacation/Leave Tracking
- HIPAA Compliant
- Reminders
- Leave Tracking
- COBRA Administration
- AI Copilot
- Data Import/Export
- Reporting & Statistics
- Employee Database
- Time Off Requests
- Employee Benefits Administration
- Configurable Workflow
- Sick Leave Tracking
- Life Insurance Administration
- Health Insurance Administration
- Benefits Administration Outsourcing
- Disability Insurance Administration
- Attendance Tracking
- Applicant Tracking
- Customizable Reports
- FMLA Administration
- Document Storage
- Employee Onboarding
- HSA/FSA Administration
- Reporting/Analytics

**Additional Functionality**
- Customizable Branding
- Workflow Management
- Third-Party Integrations
- Document Storage
- Surveys & Feedback
- Benefits Management
- Access Controls/Permissions
- Payroll Management
- Compensation Plan Modeling
- 360 Degree Feedback
- Email Templates
- Employee Profiles
- Attendance Tracking
- Real-Time Analytics
- Performance Management
- AI Copilot
- Employee Database
- Real-Time Reporting
- Turnover Tracking
- Document Management
- Organizational Charting
- Trend Analysis
- Employee Management
- Talent Management
- Employee Self Service
- Employee Portal
- Employee Onboarding
- Compensation Management
- Alerts/Notifications
- Data Visualization
- Performance Appraisal
- Task Management
- Ad hoc Reporting
- Reporting & Statistics
- Data Import/Export
- Secure Data Storage
- Self Service Portal
- Feedback Management
- Recruitment Management
- API
- HR Metrics Library
- Vacation/Leave Tracking
- Succession Planning
- Predictive Modeling
- Customizable Reports
- Applicant Tracking
- Training Management
- Survey/Poll Management
- Leave Tracking

**Additional Functionality**
- Employee Profiles
- Goal Management
- eCards
- Incentive Management
- Gamification
- AI/Machine Learning
- Leaderboards
- Chat/Messaging
- Budget Control
- Mobile Access
- Single Sign On
- API
- Peer-to-Peer Recognition
- Employee Reward Programs
- Customizable Templates
- Ongoing Performance Tracking
- Customizable Branding
- Nominations
- Recognition Tracking
- Social Recognition
- Awards Management
- Engagement Tracking
- Alerts/Notifications
- Customizable Reports
- Reminders
- Rewards Catalog
- Manager-to-Employee Recognition
- 360 Degree Feedback
- Commenting/Notes
- Generative AI
- AI Copilot
- Multi-Language
- Reporting/Analytics
- Surveys & Feedback

**Integration**
- API / Integration
- Time Tracking Integration
- Accounting Integration
- Core HR Integration
- API
- 401(k) Tracking
- Expense Tracking
- Vacation/Leave Tracking
- Third-Party Integrations
- Third-Party Integration

**Platform Data**
- Onboarding Process Reporting
- Visualization

**Monitoring**
- Regulations Enforcement
- Compliance Monitoring
- Integration
- Third-Party Integrations

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal
- Employee Portal
- Surveys & Feedback
- Peer-to-Peer Recognition

**Platform Performance**
- Marketing Automation
- File Sharing
- Reporting

**Data**
- Dashboards And Reports
- Historical Data
- Customizable Reports
- Real-Time Data

**Benefits**
- Branded Shopping
- Other Benefits

**Agentic AI - Recruitment Platforms**
- Natural Language Interaction
- Decision Making

**Additional Functionality**
- Reminders
- Mobile App
- Status Tracking
- Sick Leave Tracking
- Overtime Calculation
- Reporting/Analytics
- Time Tracking
- API
- Employee Scheduling
- Employee Database
- Role-Based Permissions
- FMLA Administration
- Self Service Portal
- Data Import/Export
- AI Copilot
- Generative AI
- Approval Process Control
- Search/Filter
- Attendance Tracking
- Vacation/Leave Tracking
- Biometric Recognition
- Clock In/Out
- Alerts/Notifications
- Customizable Reports
- Project Time Tracking
- Audit Trail
- Leave Tracking
- Multi-Location
- Access Controls/Permissions
- Time & Expense Tracking
- Real-Time Notifications
- Lockout Periods
- Electronic Signature
- Automated Scheduling
- Geofencing
- Labor Forecasting
- Employee Portal
- Employee Time Tracking
- Punch card
- Automatic Time Capture

**Additional Functionality**
- Real-Time Reporting
- Customizable Branding
- Rewards Program
- Reporting/Analytics
- Learning & Development
- Social Engagement
- Chat/Messaging
- Customizable Questions
- Customizable Reports
- Commenting/Notes
- Engagement Tracking
- Generative AI
- Employee Profiles
- Question Library
- Gamification
- Real-Time Data
- Performance Metrics
- Scoring
- AI Copilot
- Offboarding
- Visual Analytics
- Employee Onboarding
- Alerts/Notifications
- Employee Database

**Additional Functionality**
- Billing & Invoicing
- CRM
- Resume Database
- Talent Pool
- Alerts/Notifications
- AI Copilot
- Email Marketing
- Searchable Database
- Reminders
- GDPR Compliance
- Customizable Branding
- Customizable Templates
- Job Board
- Data Import/Export
- Recruiting Firms
- Reference Checking
- Social Recruiting
- Internal HR
- Job Requisition
- Collaboration Tools
- Background Screening

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Activity Dashboard
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management
- User Management
- Role-Based Permissions
- Third-Party Integrations

**Platform**
- Payroll Reporting
- User, Role, and Access Management
- Performance and Reliability
- Scalability
- Payroll Reporting
- Activity Dashboard
- Compensation Management
- Timesheet Management
- Performance Management
- Benefits Management
- Document Management
- Payroll Management
- Compliance Management
- Cash Flow Management
- Team Management
- Policy Management
- Calendar Management
- Mobile Access
- Attendance Management
- Deduction Management
- Employee Management
- Reimbursement Management
- Audit Management
- Receipt Management
- Time Off Management
- Workflow Management
- Expense Management

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Platform Additional Functionality**
- Dashboard
- Mobility

**Agentic AI - Performance Management**
- Succession Planning
- Multi-step Planning
- Natural Language Interaction

**Additional Functionality**
- AI Copilot
- Customizable Reports
- Approval Process Control
- Collaboration Tools
- Customizable Branding
- Employee Database
- Activity Tracking
- Data Security
- Employee Handbook
- Data Import/Export
- Generative AI
- Reminders
- Role-Based Permissions
- Customizable Fields
- Applicant Tracking
- Reporting & Statistics

**Additional Functionality**
- Reminders
- Employee Profiles
- Generative AI
- Alerts/Notifications
- W-2 Preparation
- Multi-Country
- Employee Database
- Reporting & Statistics
- Employee Self Service
- AI Copilot
- Data Import/Export
- Multi-State
- Approval Process Control
- Tax Compliance
- Access Controls/Permissions
- Time Tracking
- Customizable Reports
- Web-based Deployment
- Payroll Outsourcing
- Expense Claims
- Multi-Currency
- Corporate/Business
- Chatbot
- 1099 Preparation
- Auto Update
- Time & Attendance
- AI/Machine Learning
- Employee Onboarding
- Batch Processing
- Accounting
- For Accountants
- For CPA Firms
- Multi-Location
- Reporting/Analytics
- For Small Businesses
- Workflow Automation

**Additional Functionality**
- Employee Portal
- Performance Metrics
- Self Service Portal
- Customizable Templates
- Generative AI
- Employee Management
- Employee Profiles
- Reporting & Statistics
- AI Copilot
- Alerts/Notifications
- Weighted Performance Measures
- Third-Party Integrations
- Peer Appraisals
- Personalization and Recommendation
- Compensation Management
- Performance Appraisal
- Individual Development Plans
- Self Assessment
- Skills Assessment
- Performance Review Management
- Document Management
- Workflow Management
- Training Management
- Employee Database
- Approval Process Control
- AI Summarization
- Competency Management
- API
- Employee Recognition
- Onboarding
- Career Development
- Customizable Branding
- Reminders
- Employee Engagement
- Learning & Development
- Workflow Automation

**Additional Functionality**
- Email Templates
- Background Screening
- Chatbot
- Talent Acquisition
- Generative AI
- Job Board
- Campaign Analytics
- Data Import/Export
- Careers Page
- Reporting/Analytics
- Applicant Tracking
- SMS Messaging
- Built-in ATS
- Skills Assessment
- Multi-Channel Marketing
- Reporting & Statistics
- CRM
- Internal HR
- Customizable Reports
- Email Marketing
- Employee Onboarding
- Resume Parsing
- AI Copilot

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Chatbot
- Generative AI

**Additional Functionality**
- Self Service Portal
- Data Import/Export
- Question Library
- Customizable Templates
- Reminders
- Recruiting Firms
- Talent Pool
- AI Copilot
- Scoring
- Candidate Profiles
- Job Board
- Internal HR
- Reference Checking
- Careers Page
- Resume Storage
- Customizable Branding
- Collaboration Tools
- Tagging
- Alerts/Notifications
- Matching Engine
- Search/Filter
- Social Recruiting
- Onboarding
- Reporting & Statistics
- For Small Businesses
- Background Screening
- Commenting/Notes
- Billing & Invoicing
- CRM
- Resume Database
- Email Marketing
- Searchable Database
- GDPR Compliance
- Job Requisition

**Workforce Management Platform Features**
- Labor Forecasting
- Shift Scheduling
- Time & Attendance Tracking
- Absence & Leave Management
- Skills Management
- Succession Planning
- Workforce Analytics
- Self-Service Capabilities
- Mobile Shift Scheduling
- Team Communication
- Budgeting/Forecasting
- Automated Scheduling
- Employee Scheduling
- Time Off Management
- Workflow Management
- Timesheet Management
- Recruitment Management
- Performance Management
- Payroll Management
- Attendance Management
- Calendar Management
- Employee Management
- Compliance Management
- Compliance Tracking
- Activity Tracking
- Sick Leave Tracking
- Vacation/Leave Tracking
- Skills Tracking
- Variable Workforce
- Reporting/Analytics

**Additional Functionality**
- Real-Time Reporting
- Shift Swapping
- AI Copilot
- Real-Time Notifications
- Reminders
- Self Service Portal
- Employee Database
- Time Off Requests
- Approval Process Control
- Performance Metrics
- Employee Onboarding
- Document Storage
- Real-Time Data
- Data Import/Export
- Time & Attendance
- Drag & Drop
- Clock In/Out
- Customizable Reports
- Generative AI

**Core Functionality - Employer of Record (EOR)**
- Compliance
- Tax Compliance

**Expanded Functionality - Employer of Record (EOR)**
- M&A
- Enterprise Consulting
- Contractor Management
- Permit Management
- Resource Management
- Immigration Management
- Global Sourcing Management
- Contract/License Management
- Reimbursement Management
- Performance Management
- Time Off Management
- Compliance Management
- Invoice Management
- Payroll Management
- Document Management
- Expense Management
- Recruitment Management
- Immigration Management

**AI Capabilities - Employer of Record (EOR)**
- AI Automation
- AI Agent

**Additional Functionality**
- Benefits Dashboard
- Self Service Portal
- Third-Party Integrations
- Data Import/Export
- Multi-Currency
- Approval Process Control
- Background Screening
- Enrollments/Onboarding
- Labor Cost Reporting
- Billing & Invoicing
- Offboarding
- Employee Benefits Administration
- Alerts/Notifications
- Activity Dashboard
- Digital Signature
- Time & Attendance
- Search/Filter
- Multi-Language
- Reporting/Analytics
- Multi-Country

## Top Employment Hero Alternatives
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