# Eddy Reviews **Vendor:** Eddy HR **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.7/5.0 **Total Reviews:** 101 ## About Eddy Eddy is the ideal all-in-one HR and payroll platform for small businesses that have outgrown spreadsheets. It offers the key features you need without the complexity and overhead of larger systems, giving you the opportunity to simplify your life by combining multiple tools into one that makes sense for your business. Save time and money with Eddy. Hire, onboard, manage, and pay employees—all in a single, simple system. ## Eddy Pros & Cons **What users like:** - Users find Eddy's **ease of use** exceptional, simplifying tracking for employees, training, and documentation management. (35 reviews) - Users find Eddy's team **extremely helpful** , quickly resolving issues and enhancing the overall experience with its features. (20 reviews) - Users consistently praise Eddy's **exceptional customer support** , highlighting their responsiveness and professionalism throughout the experience. (16 reviews) - Users love the **exceptional response time** and **user-friendly interface** of Eddy, enhancing HR management efficiency. (14 reviews) - Users love how Eddy makes **payroll management simple and cost-effective** , alongside responsive support for personalized needs. (12 reviews) - Simple (12 reviews) - Users appreciate the **easy payroll process** and centralized data management, greatly enhancing HR efficiency and visibility. (11 reviews) - Payroll Management (11 reviews) - Comprehensive Features (10 reviews) - Payroll Ease (10 reviews) **What users dislike:** - Users find the lack of **customization features** in Eddy limits their ability to manage documents effectively. (10 reviews) - Users find the **limited customization options** of Eddy frustrating, limiting their ability to tailor reports and documents. (8 reviews) - Users find Eddy's features **limited** , lacking essential functionalities like clear paid time tracking and IRA direct deposits. (8 reviews) - Users face **payroll issues** with Eddy, particularly regarding automatic holiday pay calculations and IRA direct deposits. (7 reviews) - Users experience **limited control over PTO requests** and face challenges with employee document visibility and reporting flexibility. (6 reviews) - Poor Customer Support (5 reviews) - Hours Management (4 reviews) - Users find Eddy's **inadequate reporting** limits customization, hindering their ability to meet specific reporting needs. (4 reviews) - Limited Editing Capabilities (4 reviews) - Limited Options (4 reviews) ## Eddy Reviews ### 1. Effortless HR for Tech Teams, But Needs Better Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Pratillo Y. | Software Developer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Eddy?** I rely on Eddy to streamline our core HR workflows at Pinnacle Tech Solutions, making employee onboarding quick and paperless. I appreciate its time-off and PTO tracking features, which keep our development sprints on schedule. I find it valuable that Eddy centralizes employee records, HR documents, and compliance checks in one intuitive platform, simplifying access and management for our team. What I appreciate most about Eddy is its simplicity and focus on small-to-mid-sized tech teams. Its interface is clean and fast, and it doesn't overwhelm with unnecessary features. The time-off and PTO workflow is especially smooth, making employee requests and management approvals efficient. Onboarding new developers is drastically easier with digital paperwork and document signing all in one place. Eddy feels built for people who write code, not just HR professionals. The initial setup was straightforward and fast, which was great for our tech-focused team. **What do you dislike about Eddy?** First, its integration with developer tools like Slack, GitHub, and our project management software is basic and requires manual data entry instead of automatic syncing. Custom reporting is also limited—we can’t easily generate tailored reports for team turnover or PTO patterns tied to sprints. Localization and regional compliance settings aren’t flexible enough for cross-state hiring, and there’s no native support for developer-specific onboarding items like equipment tracking or access provisioning. The mobile experience feels simplified, lacking key desktop features. Additionally, customer support response times can be slow, and advanced automation for recurring HR tasks is missing, forcing us to use manual workarounds that reduce efficiency. **What problems is Eddy solving and how is that benefiting you?** I rely on Eddy to streamline HR workflows and efficiently handle onboarding, PTO tracking, and employee records. Its simple interface reduces admin work, allowing more focus on development. ### 2. Extremely pleased with platform **Rating:** 5.0/5.0 stars **Reviewed by:** Tami R. | SCORE Business Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Eddy?** Eddy is super user-friendly and keeps us in compliance. I absolutely love the ready-to-go integrations that they offer. We've partnered with other vendors (like 401Go) who integrate directly into our Eddy platform. Makes things very efficient. 100% pleased with our decision to move to Eddy. **What do you dislike about Eddy?** Lauren is amazing and support questions are handled almost immediately. Very impressive level of customer service. **What problems is Eddy solving and how is that benefiting you?** Ease of processing payroll. Transparency of information. Control of data. ### 3. Very User-Friendly—Everything Easy to Find **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa D. | Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Eddy?** It is very user friendly. Everything is located within a tab and can be located quickly. **What do you dislike about Eddy?** Nothing! It is very easy to use and I like that we have the app version too. **What problems is Eddy solving and how is that benefiting you?** It helps clock my hours and pay. ### 4. Customer-Focused Enhancements and a Collaborative Team **Rating:** 4.0/5.0 stars **Reviewed by:** Amy L. | Corporate Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Eddy?** Willingness to work with customers for enhancements. **What do you dislike about Eddy?** Payroll submission of tax reporting could use some help. Have been receiving many notices of late submission, overpayment, underpayment, etc. **What problems is Eddy solving and how is that benefiting you?** One stop shop for training, payroll, onboarding. simplifies everything into one platform. ### 5. Easy to Use, Hiring Features That Cover All Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey B. | Board Certified Behavior Analyst, CEO, Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Eddy?** Its ease of use and the hiring feature it offers **What do you dislike about Eddy?** Nothing to dislike. It covers all my company's needs. **What problems is Eddy solving and how is that benefiting you?** Eddy is helping to add assistance to job posting ### 6. Ease of use and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Eddy?** User friendly, new updates always coming **What do you dislike about Eddy?** Limited reports but they're working on it. **What problems is Eddy solving and how is that benefiting you?** Eddy is our HR portal. Eddy utilizes a payroll team that takes care of payroll for us. That makes my job so much easier! The time it takes to onboard an employee is so much less than it used to be. ### 7. Simple, easy to use with great features and performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 22, 2026 **What do you like best about Eddy?** Super simple to set up and easy to use. Running payroll only takes me minutes per pay period. Responses are prompt and thorough whenever issues come up. **What do you dislike about Eddy?** Can't think of anything that I don't like **What problems is Eddy solving and how is that benefiting you?** New employee setup automation, payroll, withholdings and payment ### 8. Easy to Use with Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Eddy?** Ease of use and excellent customer service! **What do you dislike about Eddy?** There are some limitations on specialty forms. **What problems is Eddy solving and how is that benefiting you?** Payroll, perfoance reviews, and document storage, time keeping ### 9. Customer service, ease of use, and functionality are unmatched. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** June 23, 2025 **What do you like best about Eddy?** The onboarding process. It is so automated and saves me a ton of time when we onboard a new person. I look forward to adding to it continually and making our onboarding process even more robust leveraging Eddy's system. **What do you dislike about Eddy?** It is a little pricey I will say. I do think you get what you pay for, but that's the only negative I can really think of. **What problems is Eddy solving and how is that benefiting you?** Recruiting, onboarding, payroll, housing employee documentation and information for credentialing especially. ### 10. Makes onboarding a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Eddy?** The onboarding packets and its easy customization is a true life saver for onboarding new hires. I appreciate being able to customize any document into a fillable text and/or signable document. The appearance of the finished product is neater looking than using other document signing software. It's nice for each employee to have their own profile that they can update or make changes to. **What do you dislike about Eddy?** One downside is overall the monthly cost. With other software you pay a price to send the documents and there's no continuing cost. We have discussed cutting Eddy out as we have to decide is it a necessity - or a nicety? **What problems is Eddy solving and how is that benefiting you?** I would like to see a way to download all of an employee's documents in one chunk rather than individual downloads. ### 11. Easy app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** July 25, 2025 **What do you like best about Eddy?** That app is easy to navigate And easy to understand **What do you dislike about Eddy?** Nothing yet The App was easy to use And it walks you through a step-by-step **What problems is Eddy solving and how is that benefiting you?** I was signing up for my new hire stuff ### 12. Good so far. Easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning **Reviewed Date:** March 18, 2025 **What do you like best about Eddy?** I like having my W2 online. It's easy to access and update. **What do you dislike about Eddy?** Not having a clear visual of how much paid time I have clocked in a day. This is specific to the phone app. On a computer it shows the overall total, with the paid time separate, but on the phone app it only shows the overall, and I have to do the math to subtract break/meal time. Honestly, on the green clock out button, I wish it only showed the paid time I've clocked instead of the overall. I don't really care about the time I was not clock in, only the time I was. **What problems is Eddy solving and how is that benefiting you?** Good software for the company I work for, and it has allowed them to integrate direct deposit, which they were not using before they got on Eddy. **Official Response from Kenny Freestone:** > Thanks for the feedback! We will get the mobile app updated. ### 13. Eddy.com - An Exemplory Customer Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Eddy?** As a customer of Eddy.com, I have consistently been impressed by their exceptional customer service. The team they have assembled at Eddy is everything you would hope to find as a customer - polite, friendly and relatable, all while maintaining a professional profile. When team members who are well-versed and knowledgeable, whether the topic be technical or business-related(ie., navigating the online platform/app and onboarding guidance), are confident while also maintaining a high level of approachability, it creates an environment where customers feel supported, valued, and empowered to effectively address any challenges. Whatever your goal is, it's Eddy's goal, and there's a whole team of people to back you up and help you get there! **What do you dislike about Eddy?** While my experience with Eddy.com has been overwhelmingly positive, it would be an added bonus if certain featuers of their platform which are not relevant to my needs (ie., payroll and hours) could be removed with an interface customization option. **What problems is Eddy solving and how is that benefiting you?** It cuts down on so much time and digital paperwork when it comes to onboarding. Everything from posting and editing job ads, promoting them, pausing, etc. all from one platform is a massive advantage in the hiring process. ### 14. My finest hour as a sourcing professional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Eddy?** When I was starting my business, I got an outrageous quote from a PEO (Professional Employer Organization) to run my payroll. As a good procurement professional, I did some extensive research on the industry, and Eddy stood out as the favorite from a healthy field of competitors. From the first call until today, they continue to deliver on their promise to make payroll (and more!) simple and easy. The fact that I can manage payroll so easily and cost-effectively is a definite thing to love about about. BUT what I like best about Eddy is that they are large enough to have an incredibly professional product, and small enough to be able to take calls from a small user like me and implement changes that I need for my business. Their entire team, from Lauren to Tarey to Adam, is incredibly responsive, professional, and friendly! **What do you dislike about Eddy?** The only small dislike I have about Eddy is that as a young company that is still building and perfecting their solution, they will occasionally have a simple bug in the system that prevents me from getting something done immediately (as a new business owner, I can understand how this happens!). They are always incredibly responsive and I can usually get any small issues resolved in a matter of hours. **What problems is Eddy solving and how is that benefiting you?** They are the "everything HR" platform for my small business. **Official Response from Kenny Freestone:** > Thank you so much for your review! We're thrilled to hear that Eddy has made payroll simple and effective for your business, and we truly appreciate your recognition of our team's responsiveness and dedication to meeting your needs. ### 15. So far, so great **Rating:** 5.0/5.0 stars **Reviewed by:** Maria D. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Eddy?** Almost ready to "go live" with our first payroll, and the entire process has been a relative breeze. The set-up is fairly do-it-yourself, and while that might sound intimidating, the actual experience is anything but. I've quickly received effective support and assistance when I've needed it. **What do you dislike about Eddy?** Certain aspects of the set-up haven't exactly fit our needs. (e.g. timekeeping, PTO) In those cases, Eddy's engineers have either worked (quickly!) to develop something new, or we've been able to adapt to their system paramenters. The latter might not work for all companies, but we have the advantage of being relatively small with flexible ownership. **What problems is Eddy solving and how is that benefiting you?** For one, we're going to experience a major cost savings. Otherwise, our biggest difficuly about our current HRIS vendor is a lack of responsiveness. So far, Eddy is a 180 degree change, and that is AFTER we signed up, so, not just part of a sales pitch. **Official Response from Kenny Freestone:** > Thanks Maria for the kind words we appreciate you! ### 16. As an employee I am able to mange my work hours, paycheck stubs, and request time off with ease! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management **Reviewed Date:** May 12, 2025 **What do you like best about Eddy?** Easy to use! Being able to clock in and out with no issues and being able to mange my hours. **What do you dislike about Eddy?** I can not think of any dislikes now; the more I use Eddy, the more I like it. **What problems is Eddy solving and how is that benefiting you?** It's like having HR at my fingertips. **Official Response from Kenny Freestone:** > Thanks for your kind words! ### 17. It’s a great 😊 and efficient program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services **Reviewed Date:** August 16, 2025 **What do you like best about Eddy?** It’s fast and efficient and easy to understand **What do you dislike about Eddy?** Some time it’s hard to sign documents where a signature is supposed to go **What problems is Eddy solving and how is that benefiting you?** Like I said before it’s fast and easy ### 18. Excellent all in one tool to hire and onboard employees! **Rating:** 4.5/5.0 stars **Reviewed by:** James N. | HR Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Eddy?** User friendly and easy to understand the software. **What do you dislike about Eddy?** It can be somewhat costly to run many ads to hire new employees. **What problems is Eddy solving and how is that benefiting you?** They are helping my organization advertise and reach many candidates across many different platforms and allows us to track and hire all in one place. ### 19. Great HR Buddy **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana P. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Eddy?** How everything about an employee is in one location. **What do you dislike about Eddy?** Setting up was a little challenging but easy at the same time. **What problems is Eddy solving and how is that benefiting you?** Having all my employees in one spot for easy access. ### 20. GREAT CUSTOMER SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Caroline L. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Eddy?** Working with Eddy is like walking into your favorite restaurant where everyone knows your name. Lauren, my CSR is always quick to answer any concerns I may have! **What do you dislike about Eddy?** I wished they would intergrate with Aloha. **What problems is Eddy solving and how is that benefiting you?** We went with Eddy after our previous system did not pay our taxes on time. Eddy heard our concerns and assured us that would not happen with them. Two year later we have had NO issues. **Official Response from Kenny Freestone:** > Thanks Caroline! We're touched by your comparison to a favorite restaurant—what a compliment! We're glad that Lauren and our team have been so helpful, and are proud to have earned your trust with timely tax payments over the past two years. Thanks for your kind words. ### 21. Great Program for Recruiting **Rating:** 5.0/5.0 stars **Reviewed by:** Kim E. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Eddy?** They have an easy system to work with for recruiting and onboarding. I only used the recruiting aspect of there services. Customer service is very prompt and helpful. Very nice as well **What do you dislike about Eddy?** I could not find anything to complain about with Eddy. **What problems is Eddy solving and how is that benefiting you?** They made the recruiting process easier but blasting out our post of open job openings ### 22. Switched to Eddy Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie D. | Financial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Eddy?** The Eddy team is amazing, always answers the phone, responds quickly to email. They were great before with the ADP platform, but even better now. Love all the reports, Time off Requests and Calendar! **What do you dislike about Eddy?** Have not discovered anything yet that is an issue. **What problems is Eddy solving and how is that benefiting you?** Time off requests and PTO tracking **Official Response from Kenny Freestone:** > We're happy to hear that your move to Eddy payroll is going well, and thank you for your kind words about our team's responsiveness and the improvements we've made! ### 23. Effective and Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Eddy?** The Eddy HR system is so easy to use. I honestly love all the features, from hiring, to employee reviews, trainings, payroll, it does it all. **What do you dislike about Eddy?** Everything has been great. No complaints **What problems is Eddy solving and how is that benefiting you?** Makes it easy to review hours, track time/attendance, and sent out/document company trainings. ### 24. Perfect payroll software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Eddy?** I love the how easy this platform is all my employees can see what is going on **What do you dislike about Eddy?** time card could have more options such as how much time on each job **What problems is Eddy solving and how is that benefiting you?** i don't have to print pay stubbs for my employees or import time cards from another software ### 25. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Yamikani D. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Eddy?** 1.Eddy HR allows employees to request time off and managers to approve/deny requests, reducing administrative burdens. 2.Eddy HR's intuitive design makes it easy for employees and managers to navigate and use. **What do you dislike about Eddy?** 1.Eddy HR's comprehensive feature set can be overwhelming for new users, requiring significant training and onboarding. 2.Eddy HR's reporting capabilities may not be as robust as some users would like, making it difficult to generate customized or detailed reports. 3.Eddy HR requires a stable internet connection and modern web browser, which can be a challenge for businesses with outdated technology. 4.Like any software, Eddy HR may experience bugs or glitches, which can disrupt business operations. **What problems is Eddy solving and how is that benefiting you?** Eddy HR automates many HR tasks, reducing the need for manual data entry, paperwork, and filing. ### 26. Mental Health Therapist **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Eddy?** Easy log in and it is easy to togle around. **What do you dislike about Eddy?** Don't like that I can not log my work hours earlier in the week when I know my scheduled hours. Easy to forget to log them. Then the system cuts me off from adding them before Sunday. **What problems is Eddy solving and how is that benefiting you?** Repeated question ### 27. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly M. | CEO/CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Eddy?** Eddy has been an awesome tool that we have added to our business. I love how user-friendly they are. They are priced well for the product they offer. **What do you dislike about Eddy?** One downside I see in the product would be, an employee is able to request more PTO time then they have in their "bank" and if you aren't paying attention and it gets approved, the employee can end up getting more than they actually should. **What problems is Eddy solving and how is that benefiting you?** I love that Eddy files all taxes for you! **Official Response from Kenny Freestone:** > Thank you for your kind review - we're thrilled you find Eddy easy to use and appreciate your feedback on the PTO feature, which we'll consider for future improvements! ### 28. Eddy - A Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Eddy?** Eddy is so easy to use from the admin interface to the employee interface. Eddy has already streamlined so many HR processes for our team. **What do you dislike about Eddy?** There are some wish list items that I wish Eddy had, including a way to manage I9 compliance in the platform, for example, connected to e-verify for I9 submissions. Additionally, I wish there was a training content library that was customizable and available included in pricing, I would even pay additional pricing for this feature. **What problems is Eddy solving and how is that benefiting you?** Onboarding has become a breeze, before we used a pen and paper onboarding program. This caused retention issues and caused errors with missing signatures and compliance. **Official Response from Kenny Freestone:** > Glad to hear that Eddy has streamlined your processes and helped your onboarding experience! Thank you for your feedback on potential improvements — e-verify is a great suggestion and one that is on our list. We appreciate your suggestions. ### 29. easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care **Reviewed Date:** March 24, 2025 **What do you like best about Eddy?** it is very easy to use and navigate I really liked that **What do you dislike about Eddy?** so far I have not found anything I do not like **What problems is Eddy solving and how is that benefiting you?** ease of use in uploading documents and to be able to update my information ### 30. Eddy's Rad **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Eddy?** It makes problems go away. Someday I might need to hire an HR human, but for now, I just pay Eddy. He's good at what he does. **What do you dislike about Eddy?** Are you kidding me? I'd date Eddy in a heartbeat. **What problems is Eddy solving and how is that benefiting you?** Coordinates time off, tracks who has and hasn't completed the trainings, handles payroll, makes dreams come true. **Official Response from Kenny Freestone:** > We're thrilled that Eddy has won your heart! Your enthusiastic review made our day, and we're delighted to hear that our platform is making your HR dreams come true. Thank you for the stellar feedback and for trusting Eddy with your HR needs! ### 31. Always quick! Always helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Blake B. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Eddy?** Our company has been using Eddy for several years now. Every year it gets better and they are so fast to respond anytime I have a question or have an issue. In reality, the issues are always minor, and are ALWAYS quickly resolved. My best experience has been with our rep Lauren. She is extremely helpful and has save my bacon more times than I can count! Furthermore, their features all under one roof are SO convenient! A few examples, policies are so easy to set up! I love the Eddy Hiring feature! It makes the process from sourcing to onboarding so seemless! If you're looking for a responsive and helpful team, not to mention an incredible product, Eddy is the product to go with! **What do you dislike about Eddy?** The only issue I've had with Eddy is the inability to create custom reports on my own. The majority of what I have needed has been found in their canned reports, but every once in a while it would be nice to be able to create something a little more custom for my needs. **What problems is Eddy solving and how is that benefiting you?** Everything is under one roof! We switched from Kronos to EddyHR about 3 years ago and we have never looked back. Everything is intuitive and easy to use. It's not easy to get confused when using the product. It all flows so easily. We recently started using their native payroll feature and it is so much easier than programs I have used in past. I have the ability to manage our own payroll, or if I prefer, I can have Eddy assist me in doing so. It's a rarity that I need any help or have any issues with the feature. The hiring feature has been amazing! I built my own hiring page, and while what I have done is nothing fancy, it definitely checks every box that I need. Through our previous ATS we would have less than 10 applicants apply for most positions. Using EddyHR's hiring piece we've received SO MANY more applicants, and they've been quality applicants. I don't know what Eddy does differently, but it has been a homerun! ### 32. Eddy - The BEST platform for all your HR needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2024 **What do you like best about Eddy?** I like the user-friendly-ness of it all, if I'm being honest. Both for employees and for employers- Eddy makes everything SO much simpler in the long run. Another great part? If you email the last person you spoke with from Eddy asking for help (even if that employee is in a new position or left the company), a customer support agent will still reach out in LESS than your typical 24-48 hours. Usually, my requests are not that urgent, but it is nice to know that they are there when I do need them, which is so hard to find. Our staff uses Eddy daily, and we love the platform. So thankful for Eddy! **What do you dislike about Eddy?** I think there's only one thing- which we unfortunately cannot work around (which I totally understand!) If I "terminate" an employee with a particular email, and say I hire another employee that will have the same email (due to them having the same name), my business is small enough that we wipe that original email and give the incoming email to the new hire. For example, let's say I hire a "david@kosmikbrands.com", and then after a few years, he leaves, but we hire ANOTHER "david@kosmikbrands.com." Eddy will not allow us to create another profile using the same email. I understand why we cannot do that, but we had two instances this past month where we initially needed to have that happen. **What problems is Eddy solving and how is that benefiting you?** Hiring, job posting, onboarding, and time tracking (for one employee currently). This makes life so much easier! We find ourselves expanding as a company faster than we thought we might, so we are CONSTANTLY posting and re-opening old jobs. This alone could previously take an hour or two just posting that position to different job sites. Some of those sites charge to post, and with Eddy, we have an "all-in-one" cost. Makes life SO much easier. Also- the signable documents! I know there are platforms like DocuSign out there, but again... having it looped into one entire program makes it so much easier! ### 33. It is a wonderful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Eddy?** Keeping track of hours completed honestly and paperless W-2. **What do you dislike about Eddy?** There is nothing I can find... I love the program! **What problems is Eddy solving and how is that benefiting you?** Time Tracking of hours spent. ### 34. User friendly and simple employee management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Eddy?** Eddy makes hiring a breeze. Posting job listing acrossed platforms, managing them, and moving candidates through a pipeline is extremely easy and intuitive. Customer support is prompt and personalized. **What do you dislike about Eddy?** There seem to be a number of contegnecies that Eddy is not prepared for, such as moving someone from an contractor to employee. The simple functionality can limit the option available to the HR team. **What problems is Eddy solving and how is that benefiting you?** Eddy streamlines our hiring and onboarding. It is critical to our entire recruiting proccess. **Official Response from Kenny Freestone:** > Thanks for your kind words! The process for moving a person from contractor to employee can be confusing. I've included a link to a help center article that walks through how this is done in Eddy. Thanks for your review! ### 35. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** brian n. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Eddy?** This software is took the place of two other softwares we were using and it's way easier to navigate and complete the tasks I have. It has a slick and clean look and is actually saving me money from what I was paying. It's easy to pay my employees / contractors. It makes paying and filing taxes simple and now I can keep track of vacation days available, and used, without having to go in and manually update an excel spreadsheet. **What do you dislike about Eddy?** I don't have any dislikes that I've seen yet. **What problems is Eddy solving and how is that benefiting you?** payroll and vacation (days off) tracking. **Official Response from Kenny Freestone:** > Thanks Brian for your kind words. I'm glad to hear Eddy is helping you save money! ### 36. Great Human Resources Solution! **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2023 **What do you like best about Eddy?** The flow of the platform is great. I like the encorporation of playfulness into everything, including the emoji's, confetti when you hire a new employee, and language. It makes it fun! The customer support staff has been quick to troubleshoot most of the issues I have. The best part has been the hiring feature. It has helped us with posting a job, screening the right canditates and onboarding our new employees. Such a tremendous help!🙏😊 **What do you dislike about Eddy?** My communication with a few people on the support team could be improved. I never received a follow up email on an issue I addressed a couple of times. The issue has recently been resolved, which I was happy about. Also, I have trouble navigating on the platform sometimes. It would be nice if there was a help button or something to direct me to the help page on the menu in the Eddy portal. **What problems is Eddy solving and how is that benefiting you?** It's helping us hire on new employees, hold all of their documents in a central location, and request time off. ### 37. Eddy has been amazing! They’ve streamlined our process with user-friendly features and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Eddy?** I love Eddy's intuitive interface and responsive support team, which make managing payroll and HR tasks seamless and stress-free. **What do you dislike about Eddy?** One drawback is the occasional delay in updates, which can sometimes affect reporting accuracy. **What problems is Eddy solving and how is that benefiting you?** Payroll Taxes and cosistency. ### 38. Impressed with Eddy in HR management and Payroll tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Aubrey K. | Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2023 **What do you like best about Eddy?** The software is easy to use and easy to train. Eddy allows an employees information to be put in one place and you are also able to track the hours you have worked and this helps in transparency during payroll period. **What do you dislike about Eddy?** I would like to see a organisation chart build out. Eddy does not have a chatting platform that would require employees chat with the support team members or communicate with the HR. also eddy doesnt record hours on holidays and this makes it difficult when making payments as they have to do it manually or in some cases they miss payment for that day. **What problems is Eddy solving and how is that benefiting you?** Eddy is helping me to be paid accordingly with the time i have worked for the whole month, compared in the past we had a lot of challenges with my Boss. Eddy also helps in tracking all documents that i want and they are kept private and it also helps in time tracking and also seeing who is on leave that day and also easy to use. ### 39. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Cara H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Eddy?** I am so thrilled about the change we have experienced as a company using Eddy software compared to using QuickBooks payroll. Having one customer service representative assigned to us rather than waiting on lengthy chats or calls and talking with someone who knows our business and their product very well is an amazing game-changing experience for me as a payroll administrator. Thank you, Eddy and Adam! **What do you dislike about Eddy?** We haven't had any issues with Eddy. It has been great! **What problems is Eddy solving and how is that benefiting you?** Eddy is making HR and payroll simple and easy to use. We are very happy with the transition so far. ### 40. I enjoy the easiness of keeping track of everything. **Rating:** 5.0/5.0 stars **Reviewed by:** Angela M. | Administrative Assistant - HR Admins, Manager, Employee in Eddy, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Eddy?** I enjoy the easiness of keeping track of everything. We use it to clock in and out and keep track of hourly employees. My favorite part is the training portion that allows me to track license and liabliity insurance expirations with documentation. We use it to keep track of birthdays. It is especially helpful in onboarding and keeping track of new employees and their accrediations and required documents. **What do you dislike about Eddy?** Everything I have disliked about Eddy, the wonderful people at Eddy have fixed. They are a great group of people to work with. **Recommendations to others considering Eddy:** I don't use every aspect of Eddy. What I use, I enjoy. Opportunities to improve are always appreciated by Eddy and have made my job easier. **What problems is Eddy solving and how is that benefiting you?** Make sure the Therapists license and liablity insurance do not expire. A top priority. Time Tracking for Hourly employees. Not having to keep my hours by jotting them in a notebook. Admin notes - keeping notes of credentialling in insurance networks. Birthday reminders. Onboarding new employees and all the documentation that requires. ### 41. Eddy is an easy intuitive system for managing everyday HR needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Eddy?** I love that PTO tracking, time tracking, employee files, payroll are all in one application. Keeping track of employee documents and training is so easy and the new ability to separate documents into secure folders is great! Customer support has been great through implementation and very attentive and response to all questions/concerns. **What do you dislike about Eddy?** Which there was a feature for managers to approve pay increases so I could completely eliminate paper, though they did say they would enter an enhancement request for that feature. **What problems is Eddy solving and how is that benefiting you?** Ease of use makes processing payroll simple. Having time tracking and time off all in the same system as payroll eliminates the need to export/import files. Giving mangers access to specifc document folders also eliminates the need for me to constantly be sending documents - they already have access. ### 42. Good HRIS but needs some tweaking **Rating:** 4.5/5.0 stars **Reviewed by:** Jeffrey M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Eddy?** Eddy has definitely made my life easier through automatic tracking of training requirements for the hospital employees I help administer. They are a great alternative with a wonderful price point that was a fraction of the cost of some of the bigger, more well-known HRIS platforms. **What do you dislike about Eddy?** The hospital has been enrolled in Eddy for just about one year now and in that time, I have had several account managers and there has been absolutely no communication from the company on who to contact when they are replaced. I also can't change who is responsible for signatures once docs have been sent out. **What problems is Eddy solving and how is that benefiting you?** I have a number of annual trainings that are required that used to require a large number of man hours to track individually for each employee in the organization. Thanks to Eddy, the process has become automated. I just wish the employee received alerts when their trainings were coming due. ### 43. Very Promising but still some bugs to work out **Rating:** 4.0/5.0 stars **Reviewed by:** Dina G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Eddy?** The Web Portal lay out is easy to follow. Can incorporate different pay rates based on active job/projects Ability to make notes under Off Cycle and Additional pay under Misc Enjoy the hiring platform features Enjoy the Self OnBoarding features Time Off Calendar comes in handy Mobile Application is easy to use. PayRoll Feature is easy but can get a little tricky for a newbie. **What do you dislike about Eddy?** Not able to submitt multiple time off requests in 1 day. Not able to put in Notes for Contractor Pay No able to quickly see how long someone took for lunch. Not able to edit log In/Out time (real time) until the "time block" is completed. - this is a bit frustrating. Not able to have an auto lunch dedcution enabled No Audit trail for corrections made to time (would like to have Employee approve chage for accoutability or update their adjustments with Mgr. approval) No Time Rounding feature "Breakpoint" ( Ex. clock in at 8:07, rounds to 8:15 ) Call Center Hours do not match our working hours Having to use workarounds when I want to place notes under time entries, (there should be an option to put notes whenever I want) Would like to see Employee Pay Rate under that tab without having to search for it. Under Time Tracking would like the ability to see the weeks time for all below it, to be aware of who is coming in late. Trainings - Check box for Required vs informational - to be able to keep track of that (without having to create it) **What problems is Eddy solving and how is that benefiting you?** Ability to see internal payroll has been an eye opener! It's nice to be able to see deductions, and schedule them. **Official Response from Jared Price:** > Hi Dina. Thank you for such a kind and thoughtful review! I wanted to drop a quick note here just to let you know that a few of the items on your list are actually under development at Eddy. I will be sure to reach out to you when those features reach general availability. Thanks again for the thoughtful review! ### 44. Very responsive team **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about Eddy?** Eddy's team is always very responsive and quick to address issues or concerns. Our point of contact Adam Smeltzer was a pleasure and very helpful! **What do you dislike about Eddy?** We had some issues with messages not being sent out automatically when triggering stage actions. **What problems is Eddy solving and how is that benefiting you?** Adam let us know that they're always making positive changes. One thing he mentioned was the monthly option, where you're not billed if you're not posting. I think this is a great option to add for clients. ### 45. Eddy is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Tara R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Eddy?** Eddy is so great and extremely user friendly! It allows us to house everything in one place with very easy access for our staff. Also love that our applicant tracking is right there to just move over a candidate's information if they are hired. **What do you dislike about Eddy?** They are still a growing company so there are some features that don't exists BUT the team is so great about listening to customer needs and trying to implement them into their software in future updates **What problems is Eddy solving and how is that benefiting you?** We used to have 4 or more programs that we were using for applicant tracking, new hires onboarding, storing employee documents etc. With Eddy everything is finally in one place and employees have access to all of their own records and can update things like address or phone numbers or emergency contacts all on their own. ### 46. I never thought it was possible, but I have been able to operate with ease thanks to your product. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Eddy?** Accounting services, ease of use and helps me stay organized. **What do you dislike about Eddy?** The lack of direct access of payroll information. **What problems is Eddy solving and how is that benefiting you?** Payroll services ### 47. Eddy - A streamlined HR Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Krystal D. | Director of People, Culture and DEI, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Eddy?** Eddy is such a great platform for our HR management. It has cut down a lot of monotonous tasks with recruiting and really stream lined the process. It also has increased visability for our team with documentation and tasks. We are so greatful to have Eddy as our HR platform! **What do you dislike about Eddy?** The biggest painpoints I had in Eddy I have worked with their developers to get resolved. It's been so helpful to be heard about our issues and real solutions presented. I always get excited when I see new update notifications on the platform! **What problems is Eddy solving and how is that benefiting you?** It has given us the tools to be able to keep all of these HR items in one place. It has gotten more user friendly over time as well with the added functionality. ### 48. Great HR System **Rating:** 5.0/5.0 stars **Reviewed by:** Dolly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Eddy?** I like that Eddy is user-friendly and is essentially a one-stop shop for all my employees needs. It provides time tracking, PTO Requests, Performance notes for admins to input, a location for documents for the purpose of training, etc. **What do you dislike about Eddy?** As of right now I have not encountered anything I dislike. **What problems is Eddy solving and how is that benefiting you?** Employee Time Tracking ### 49. Transitioned employees and payroll on March 1, 2023 **Rating:** 5.0/5.0 stars **Reviewed by:** Karen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Eddy?** Love the ability to have all employee info in one place -- salary info, contact info, documents, HR notes, training docs, vacation/sick hours, hire date. Payroll process is really easy. It accomodates all types of extra pay situations and deduction situations. Support is prompt and very helpful. **What do you dislike about Eddy?** Reports have limited flexibility. Would be great to pull payroll reports for a specific employee or select employees. Employee documents are not viewable by their direct manager. I truly don't understand the logic of that. Would be beneficial to be able to chat with Eddy support team members. **What problems is Eddy solving and how is that benefiting you?** All employee info in one place and at our fingertips. Easy to quickly access. ### 50. Very Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Eddy?** Eddy has made my work life a little easier! We recently changed payroll systems and were impressed with what we were shown. Transitioning to this system was sooo easy! It is very user friendly. **What do you dislike about Eddy?** The only downside to Eddy we have come across is that Eddy does not have the ability to direct deposit into an IRA account. Other than that, which was not a huge deal, we love Eddy! **What problems is Eddy solving and how is that benefiting you?** We were having a little trouble with time tracking before Eddy. Since Eddy we have had nothing but smooth sailing! Eddy is really simple in the best way! ## Eddy Discussions - [What is Eddy used for?](https://www.g2.com/discussions/what-is-eddy-used-for) - 2 comments - [View Eddy pricing details and edition comparison](https://www.g2.com/products/eddy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A30%3A18+-0500&secure%5Bsession_id%5D=a05cd146-24e3-4ad1-a462-a6ec2b192db5&secure%5Btoken%5D=d4763dc0fde0208719c97d14ea48526dcd6481056fd7f1d75771c88a4fed7b63&format=llm_user) ## Eddy Integrations - [Checkr](https://www.g2.com/products/checkr/reviews) - [QuickBooks Payroll](https://www.g2.com/products/intuit-quickbooks-payroll/reviews) - [Vestwell](https://www.g2.com/products/vestwell/reviews) ## Eddy Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Automation** - Process Automation **Training & eLearning** - Content Delivery and Tracking - Manager Portals - Content Storage and Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding ## Top Eddy Alternatives - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (4,488 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,029 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (9,908 reviews)