Eddy Reviews & Product Details

Eddy has been an awesome tool that we have added to our business. I love how user-friendly they are. They are priced well for the product they offer. Review collected by and hosted on G2.com.

One downside I see in the product would be, an employee is able to request more PTO time than they have in their "bank" and if you aren't paying attention and it gets approved, the employee can end up getting more than they actually should. Review collected by and hosted on G2.com.

Eddy is so easy to use from the admin interface to the employee interface. Eddy has already streamlined so many HR processes for our team. Review collected by and hosted on G2.com.

There are some wish list items that I wish Eddy had, including a way to manage I9 compliance in the platform, for example, connected to e-verify for I9 submissions. Additionally, I wish there was a training content library that was customizable and available included in pricing, I would even pay additional pricing for this feature. Review collected by and hosted on G2.com.

it is very easy to use and navigate I really liked that Review collected by and hosted on G2.com.

so far I have not found anything I do not like Review collected by and hosted on G2.com.

It makes problems go away. Someday I might need to hire an HR human, but for now, I just pay Eddy. He's good at what he does. Review collected by and hosted on G2.com.

Are you kidding me? I'd date Eddy in a heartbeat. Review collected by and hosted on G2.com.

Our company has been using Eddy for several years now. Every year it gets better and they are so fast to respond anytime I have a question or have an issue. In reality, the issues are always minor, and are ALWAYS quickly resolved. My best experience has been with our rep Lauren. She is extremely helpful and has saved my bacon more times than I can count! Furthermore, their features all under one roof are SO convenient! A few examples, policies are so easy to set up! I love the Eddy Hiring feature! It makes the process from sourcing to onboarding so seamless! If you're looking for a responsive and helpful team, not to mention an incredible product, Eddy is the product to go with! Review collected by and hosted on G2.com.

The only issue I've had with Eddy is the inability to create custom reports on my own. The majority of what I have needed has been found in their canned reports, but every once in a while it would be nice to be able to create something a little more custom for my needs. Review collected by and hosted on G2.com.

I like the user-friendly-ness of it all, if I'm being honest. Both for employees and for employers- Eddy makes everything SO much simpler in the long run. Another great part? If you email the last person you spoke with from Eddy asking for help (even if that employee is in a new position or left the company), a customer support agent will still reach out in LESS than your typical 24-48 hours. Usually, my requests are not that urgent, but it is nice to know that they are there when I do need them, which is so hard to find. Our staff uses Eddy daily, and we love the platform. So thankful for Eddy! Review collected by and hosted on G2.com.

I think there's only one thing- which we unfortunately cannot work around (which I totally understand!) If I "terminate" an employee with a particular email, and say I hire another employee that will have the same email (due to them having the same name), my business is small enough that we wipe that original email and give the incoming email to the new hire. For example, let's say I hire a "david@kosmikbrands.com", and then after a few years, he leaves, but we hire ANOTHER "david@kosmikbrands.com." Eddy will not allow us to create another profile using the same email. I understand why we cannot do that, but we had two instances this past month where we initially needed to have that happen. Review collected by and hosted on G2.com.

Keeping track of hours completed honestly and paperless W-2. Review collected by and hosted on G2.com.

There is nothing I can find... I love the program! Review collected by and hosted on G2.com.

Eddy makes hiring a breeze. Posting job listing acrossed platforms, managing them, and moving candidates through a pipeline is extremely easy and intuitive. Customer support is prompt and personalized. Review collected by and hosted on G2.com.

There seem to be a number of contingencies that Eddy is not prepared for, such as moving someone from a contractor to employee. The simple functionality can limit the options available to the HR team. Review collected by and hosted on G2.com.

This software is took the place of two other softwares we were using and it's way easier to navigate and complete the tasks I have. It has a slick and clean look and is actually saving me money from what I was paying. It's easy to pay my employees / contractors. It makes paying and filing taxes simple and now I can keep track of vacation days available, and used, without having to go in and manually update an excel spreadsheet. Review collected by and hosted on G2.com.

I don't have any dislikes that I've seen yet. Review collected by and hosted on G2.com.

The flow of the platform is great. I like the incorporation of playfulness into everything, including the emojis, confetti when you hire a new employee, and language. It makes it fun! The customer support staff has been quick to troubleshoot most of the issues I have. The best part has been the hiring feature. It has helped us with posting a job, screening the right candidates and onboarding our new employees. Such a tremendous help!🙏😊 Review collected by and hosted on G2.com.

My communication with a few people on the support team could be improved. I never received a follow-up email on an issue I addressed a couple of times. The issue has recently been resolved, which I was happy about.

Also, I have trouble navigating on the platform sometimes. It would be nice if there was a help button or something to direct me to the help page on the menu in the Eddy portal. Review collected by and hosted on G2.com.