G2 reviewers report that Gusto excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Eddy. Users appreciate its straightforward interface, which simplifies payroll and expense management, making it particularly beneficial for startups.
Users say that Gusto's implementation process is quick and intuitive, with many highlighting the ease of setting up payroll and compliance features. In contrast, while Eddy is noted for its efficiency, it lacks the same level of user satisfaction in overall performance.
Reviewers mention that Gusto's robust features for time tracking and PTO management are well-received, with users enjoying the ability to log hours and manage shifts easily. Eddy, while also effective in these areas, does not receive the same level of praise for its time and attendance tracking capabilities.
According to verified reviews, Gusto's customer support is highly rated, with users feeling well-supported during their day-to-day operations. Eddy, however, has received mixed feedback regarding support, indicating that while it is good, it may not be as responsive as Gusto's.
Users highlight that Gusto's onboarding process is particularly user-friendly, with features that help streamline new employee integration. Eddy also offers a solid onboarding experience, but Gusto's higher ratings suggest it may provide a more comprehensive solution for businesses looking to enhance their onboarding workflows.
Reviewers note that Gusto is favored for its extensive market presence, especially among small businesses, which accounts for a large percentage of its reviews. Eddy, while also catering to small businesses, has a smaller user base, which may affect the breadth of feedback and feature enhancements over time.
Pricing
Entry-Level Pricing
Eddy
Eddy
Starting at $8.00
1 employee Per Month
All the tools your business needs to easily manage your people, payroll, and HR processes
Eddy is an HR software. Your employees' hours are recorded here, and they punch in and out on their phone or computer. Important company info like handbooks...Read more
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
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