DevRev Reviews & Product Details

Computer is an AI teammate, by DevRev, that unifies your knowledge, automates work, and delivers Team Intelligence across every workflow. Unlike other AI tools, Computer connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, chats) into a single AI-ready source of truth: Computer Memory. This is achieved with our patented two-way sync engine, Computer AirSync. Computer doesn’t just find information. It takes action in your systems, automates workflows, and generates insights grounded in your complete business context. From automated ticket resolution to complex business analysis, Computer works alongside your teams through purpose-built apps and custom AI agents. Above all else, Computer brings people back together. By breaking down silos and connecting people, it ushers in the future of AI-human collaboration. We call this Team Intelligence. It’s time to stop juggling scattered tools and start focusing on what matters.

Product Website

Seller

DevRev

Discussions

DevRev Community

Languages Supported

English, Hebrew, Slovenian, Spanish

Overview by

Harshita Raman

Pricing

Pricing provided by DevRev.

Starter

$19.99

1 User Per Month

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DevRev Integrations

(15)

Verified by DevRev

DevRev Media

DevRev Demo - In-App PLuG Widget Live Chat w/ integrated GPT

Automated responses in the PLuG widget are augmented with AI using a combination of engineered prompts and answers as well as state-of-the-art GPT models. Your user will receive a fast, zero-touch response that is personal and customer-centric.

DevRev Demo - Customer Record (w/ Linked Users, CONV, TKT, Metrics)

Keep track of all your Customers as well as Conversations, Tickets, Usage Behavior, Opportunities, and internal discussions about them - all in one place!

DevRev Demo - Convergence of Customer Conversation (CONV) > Ticket (TKT) > Issue (ISS)

Tie customer, product, + engineering records into one. A Customer Conversation leads to a Ticket which leads to an Engineering work item. Cross-Functional automations snap-in in your workspace and issue updates from product teams reach customer tickets.

Official Downloads

(2)

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Interactive Demo

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Abhiram K.

Mid-Market (51-1000 emp.)

9/14/2023

"Threading the customer voice into all parts of the company"

5/5

What do you like best about DevRev?

DevRev is built very different to traditional support tools, with focus more on the most important part of the support process: the customer. Features of the product clearly show that the foundations of DevRev are not built to make just the ticketing efficient, but to make ticketing a window into the customer world. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It is a product that is stil evolving. I wouldn't call it something I dislike, but that is the only comment I have here. But this is not a problem, the team at DevRev are true partners to make sure things get built to allow you to work with them. Review collected by and hosted on G2.com.

Rakesh P.

Small-Business (50 or fewer emp.)

8/16/2023

"Finally, Our Developers and Customers Are Speaking the Same Language"

5/5

What do you like best about DevRev?

DevRev bridges the gap between our developers and customers effortlessly. It’s been a game-changer for our Product-Led Growth at UpperInc. What I like most is the minimalist, intuitive, user-friendly interface and my entire support and dev. team love it. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

While DevRev offers a built-in CRM that allows for creating customer records, its capabilities are currently limited. We find ourselves needing to use an additional CRM, like Freshdesk, to fully manage and store our customer data. This means our sales team has to juggle multiple platforms, which isn't ideal. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

DevRev has been a solid addition to our toolkit. Before, it felt like our developers and customers were in different worlds. We were constantly juggling customer issues, trying to manually pass them over to our dev team—it was a real chore. Now, with DevRev, it’s like we’ve built a straightforward path between our customers and developers. Customer issues now naturally flow into our development priorities, saving us a good deal of time and hassle. It’s helped our Product-Led Growth strategy at UpperInc become more of a reality. It’s a tool that’s become integral to how we work, without being over-the-top. Review collected by and hosted on G2.com.

Richard S.

Sr. Manager Support (Global)

Mid-Market (51-1000 emp.)

10/12/2023

"A complete solution for SaaS company"

5/5

What do you like best about DevRev?

DevRev product is amazing, it has all the features which is helpful to streamline the customer experience for a SaaS company. However, the best part is their team. They all understand the customer pain and go extra mile to help them whenever needed. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The product is still evolving. They are building is fast so I am sure in couple of months they will be the market leader. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

As a SaaS company, we want to enhance our customer query handling experience. We want to give them more visiblity and timely tracking of their queries. We also want to bring all our team including support, growth, product, engineering, onboarding to one unified platform and thats what DevRev is helping us to achieve. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/30/2024

"Good"

3.5/5

What do you like best about DevRev?

Easy to use very good customer support, overall good experience Review collected by and hosted on G2.com.

What do you dislike about DevRev?

There is nothing much to say, good experience Review collected by and hosted on G2.com.

Alok M.

Co-Founder and CTO

Small-Business (50 or fewer emp.)

10/10/2023

"One Stop Product for our GTM and Product Team"

5/5

What do you like best about DevRev?

The thoughtful integration between the 'Dev' and 'Rev' functions is the main highlight according to me. We were earlier on JIRA and our homegrown customer support app. After switching to devrev, the manual back and forth process has been completely eliminated. This has freed up productive hours to be spent on actual customer issues. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

As there is a lot of activity in our tickets, I receive tons of notifications from the mobile app. Looking forward to an update to make it more streamlined. Also being a daily driver, there is further scope to make the UX more intuitive for new folks. Review collected by and hosted on G2.com.

Puneet A.

Director

Small-Business (50 or fewer emp.)

3/13/2024

"Flexible CRM Platform"

4.5/5

What do you like best about DevRev?

The flexibility of DevRev adapting to the customer needs is the best thing I liked.

One of the best modern CRM platforms I have come across till date. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

Well, if you dislike something , you can tell the the DevRev team, and they will surely work on making it better for you.

Havent disliked anything about them yet. Review collected by and hosted on G2.com.

Aditya G.

Small-Business (50 or fewer emp.)

3/13/2024

"Connect with customers"

4.5/5

What do you like best about DevRev?

DevRev is very helpful for connecting customers directly with the company. Sometimes companies lose track of what exactly companies want, I think DeRev helps solve that problem very well. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

DevRev should focus more on outreach. Some templates are exclusively in typescript. Python should be added Review collected by and hosted on G2.com.

Harsh T.

Mid-Market (51-1000 emp.)

6/15/2023

"Great way to identify bugs and critical UI/UX issues using live user sessions."

4.5/5

What do you like best about DevRev?

It is a perfect tool to see user sessions and analyse how live users interact with the app. Also, it helps us to identify crashes and anr. It helps a lot in understanding whether the user is getting smooth or stuck at some point. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

UserExperior docs are not updated regularly, which leads to confusion most of the time while integrating. Right now it is not able to capture some native crashes which are visible in firebase but not reflexted here. Review collected by and hosted on G2.com.

What problems is DevRev solving and how is that benefiting you?

Whenever we send our product to live users, we don't know how users perceive our product. So we send updates and features in hindsight and expect users to use those features. But still, there is a gap between us and users. With UserExperior, we can identify what features and updates users are using. Also, we will come to know if a user is having a problem accessing those features. Review collected by and hosted on G2.com.

Mardav G.

Web Developer

Small-Business (50 or fewer emp.)

3/13/2024

"G2 Review"

5/5

What do you like best about DevRev?

The platform is easy to integrate different services and helps manage everything at a single page. Review collected by and hosted on G2.com.

What do you dislike about DevRev?

The only challenge we faced during the hackathon was to follow along the the documentation. Rest everything was fine Review collected by and hosted on G2.com.

Anannyo D.

Artificial Intelligence Engineer

Small-Business (50 or fewer emp.)

3/13/2024

"One stop platform for all company needs"

5/5

What do you like best about DevRev?

Devrev is an amazing platform where you can manage your business, cater to issues, and get actionable insights all at the same place, the snap-in service is unparalleled Review collected by and hosted on G2.com.

What do you dislike about DevRev?

It makes it too easy for anyone using it. Review collected by and hosted on G2.com.