--- title: ClearlyRated Reviews meta_title: 'ClearlyRated Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 126 reviews by the users' company size, role or industry to find out how ClearlyRated works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 126 scale: '5' date_modified: '2026-07-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ClearlyRated Reviews **Vendor:** ClearlyRated **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 126 ## About ClearlyRated Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. ## ClearlyRated Pros & Cons **What users like:** - Users value the **ease of implementation and actionable insights** provided by ClearlyRated, enhancing their organizational strategies. (45 reviews) - Users value the **ease of use** of ClearlyRated, citing its user-friendly interface and responsive support team. (37 reviews) - Users praise the **quick and responsive customer support** from ClearlyRated, enhancing their survey experience and satisfaction. (29 reviews) - Users laud **ClearlyRated's effective feedback collection** for enhancing processes and fostering continuous improvement in staffing agencies. (18 reviews) - Users find **Feedback Management** invaluable for collecting surveys and gaining actionable insights to enhance client satisfaction. (18 reviews) - Users commend the **easy client feedback gathering** and the intuitive platform that enhances professional reputation effectively. (14 reviews) - User Interface (11 reviews) - Easy Setup (10 reviews) - Reporting (10 reviews) - Dashboard Usability (9 reviews) **What users dislike:** - Users feel the pricing is **expensive** , especially with cheaper survey options available but value its industry recognition. (9 reviews) - Users are frustrated by the **lack of response options** and poor email delivery of ClearlyRated surveys. (7 reviews) - Users find the **information overwhelming** and struggle with navigation and limited survey editing options on ClearlyRated. (6 reviews) - Users feel that ClearlyRated requires **considerable improvement** in features and data analysis for better usability. (5 reviews) - Users find the **difficult navigation** of ClearlyRated challenging, especially for beginners trying to access important features. (4 reviews) - Users find the **difficult reporting** to be an issue, seeking more analysis and easier access within the system. (4 reviews) - Limited Customization (4 reviews) - Complexity (3 reviews) - Dashboard Issues (3 reviews) - Integration Issues (3 reviews) ## ClearlyRated Discussions - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) - [View ClearlyRated pricing details and edition comparison](https://www.g2.com/products/clearlyrated/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+20%3A26%3A50+-0500&secure%5Bsession_id%5D=07f2d0ec-0095-4864-a642-c6343e3bd250&secure%5Btoken%5D=825e2297821d7b9d244174657a2cfa7133155a12b5b7a2ec42d7a092fd949799&format=llm_user) ## ClearlyRated Integrations - [Avionté](https://www.g2.com/products/avionte-avionte/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Bullhorn Recruitment Cloud](https://www.g2.com/products/bullhorn-recruitment-cloud/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [TargetRecruit Applicant Tracking System](https://www.g2.com/products/targetrecruit-applicant-tracking-system/reviews) - [WorkN](https://www.g2.com/products/workn/reviews) ## ClearlyRated Features **Analytics** - Net Promoter Score (NPS) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ClearlyRated Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,068 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) - 4.8/5.0 (391 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)