--- title: ClearlyRated Reviews meta_title: 'ClearlyRated Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how ClearlyRated works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 128 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ClearlyRated Reviews **Vendor:** ClearlyRated **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 128 ## About ClearlyRated Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. ## ClearlyRated Pros & Cons **What users like:** - Users value the **ease of implementation and actionable insights** provided by ClearlyRated, enhancing their organizational strategies. (45 reviews) - Users value the **ease of use** of ClearlyRated, citing its user-friendly interface and responsive support team. (37 reviews) - Users praise the **quick and responsive customer support** from ClearlyRated, enhancing their survey experience and satisfaction. (29 reviews) - Users laud **ClearlyRated's effective feedback collection** for enhancing processes and fostering continuous improvement in staffing agencies. (18 reviews) - Users find **Feedback Management** invaluable for collecting surveys and gaining actionable insights to enhance client satisfaction. (18 reviews) - Users commend the **easy client feedback gathering** and the intuitive platform that enhances professional reputation effectively. (14 reviews) - User Interface (11 reviews) - Easy Setup (10 reviews) - Reporting (10 reviews) - Dashboard Usability (9 reviews) **What users dislike:** - Users feel the pricing is **expensive** , especially with cheaper survey options available but value its industry recognition. (9 reviews) - Users are frustrated by the **lack of response options** and poor email delivery of ClearlyRated surveys. (7 reviews) - Users find the **information overwhelming** and struggle with navigation and limited survey editing options on ClearlyRated. (6 reviews) - Users feel that ClearlyRated requires **considerable improvement** in features and data analysis for better usability. (5 reviews) - Users find the **difficult navigation** of ClearlyRated challenging, especially for beginners trying to access important features. (4 reviews) - Users find the **difficult reporting** to be an issue, seeking more analysis and easier access within the system. (4 reviews) - Limited Customization (4 reviews) - Complexity (3 reviews) - Dashboard Issues (3 reviews) - Integration Issues (3 reviews) ## ClearlyRated Reviews ### 1. Valuable Insights, But Pricey and Integration Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Hillary D. | Client Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2025 **What do you like best about ClearlyRated?** The insights gleaned from the reviews and some of the information the dashboards provide **What do you dislike about ClearlyRated?** It's expensive for what you get, the customer service has declined in the past year, the integration process with our CRM is severly lacking, despite multiple meetings and working sessions, and the dashboards have gotten more complicated without quite showing the information that's useful. It also takes a long time between when we submit a list to survey and when the survey actually launches. **What problems is ClearlyRated solving and how is that benefiting you?** Giving our clients a chance to tell us how we're doing so we can make adjustments to continue to improve the quality of service we provide **Official Response from Marketing Admin:** > Thank you for sharing your honest feedback Hilary. While I’m glad the insights from our surveys and dashboards have been valuable, I’m truly sorry that parts of your experience haven’t met the standard you expect from us. Your comments are important, and it’s clear we’ve fallen short. I appreciate you taking the time to highlight where things haven’t felt smooth or supported. We take this seriously, and I’d welcome the chance to connect directly so I can better understand your experience and ensure we’re aligning with your expectations moving forward. Thank you again for your transparency. ### 2. Straighforward survey platform **Rating:** 3.0/5.0 stars **Reviewed by:** Donna O. | National Director of Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about ClearlyRated?** The platform was easy to navigate. Our support rep was wonderful to work with. She was very responsive and helpful when we had questions. It's straightforward and does what it promises without a steep learning curve. **What do you dislike about ClearlyRated?** We have only used it a handful of times, so the value hasn't really felt fully realized. I feel that the export function could be improved upon. It would be nice to export the survey results/data in a presentable, clean format for leadership. **What problems is ClearlyRated solving and how is that benefiting you?** None just yet. I did approach about a blind survey and believe I was told it was something that couldn't be done. For example, a licensure list for the disciplines we work with and get a benchmarking of what they are really looking for from a company ## ClearlyRated Discussions - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) - [View ClearlyRated pricing details and edition comparison](https://www.g2.com/products/clearlyrated/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A10%3A35+-0500&secure%5Bsession_id%5D=79a1847b-61a5-4d95-8492-112813ab3761&secure%5Btoken%5D=4d9a1f45d8c724f936c62623411db48ec8e43f0886d28be4692dd42f8b64c1d8&format=llm_user) ## ClearlyRated Integrations - [Avionté](https://www.g2.com/products/avionte-avionte/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Bullhorn Recruitment Cloud](https://www.g2.com/products/bullhorn-recruitment-cloud/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [TargetRecruit Applicant Tracking System](https://www.g2.com/products/targetrecruit-applicant-tracking-system/reviews) - [WorkN](https://www.g2.com/products/workn/reviews) ## ClearlyRated Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Analytics** - Net Promoter Score (NPS) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Consumer Intelligence** - Customer Feedback - Sentiment Analysis - Competitive Analysis **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions - Customizable Branding - Knowledge Management - Workflow Management - Email Management - Feedback Management - Survey/Poll Management - Negative Feedback Management **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - Generative AI **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Multi-Language **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - Real-Time Reporting - Drag & Drop - Surveys & Feedback - Dashboard - NPS Survey Structure - Customizable Forms - Visual Analytics - Data Visualization - Customer Segmentation - Tagging - Customer Journey Mapping - Text Analysis - Customizable Reports - Real-Time Notifications - Alerts/Notifications - Access Controls/Permissions - CRM - Multi-Channel Data Collection - Multi-Channel Communication - Customizable Fields - Real-Time Analytics - Predictive Analytics - Collaboration Tools - Sentiment Analysis - Trend Analysis - API - AI Copilot - Engagement Tracking - Customizable Templates - Reporting/Analytics **Display Options** - Badges - Widgets - Third-Party Integrations - Marketing - Social Media Integration - Website Integration **Generative AI** - Generative AI **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top ClearlyRated Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) - 4.8/5.0 (392 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)