--- title: ClearlyRated Reviews meta_title: 'ClearlyRated Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 126 reviews by the users' company size, role or industry to find out how ClearlyRated works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 126 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ClearlyRated Reviews **Vendor:** ClearlyRated **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 126 ## About ClearlyRated Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. ## ClearlyRated Pros & Cons **What users like:** - Users value the **ease of implementation and actionable insights** provided by ClearlyRated, enhancing their organizational strategies. (45 reviews) - Users value the **ease of use** of ClearlyRated, citing its user-friendly interface and responsive support team. (37 reviews) - Users praise the **quick and responsive customer support** from ClearlyRated, enhancing their survey experience and satisfaction. (29 reviews) - Users laud **ClearlyRated's effective feedback collection** for enhancing processes and fostering continuous improvement in staffing agencies. (18 reviews) - Users find **Feedback Management** invaluable for collecting surveys and gaining actionable insights to enhance client satisfaction. (18 reviews) - Users commend the **easy client feedback gathering** and the intuitive platform that enhances professional reputation effectively. (14 reviews) - User Interface (11 reviews) - Easy Setup (10 reviews) - Reporting (10 reviews) - Dashboard Usability (9 reviews) **What users dislike:** - Users feel the pricing is **expensive** , especially with cheaper survey options available but value its industry recognition. (9 reviews) - Users are frustrated by the **lack of response options** and poor email delivery of ClearlyRated surveys. (7 reviews) - Users find the **information overwhelming** and struggle with navigation and limited survey editing options on ClearlyRated. (6 reviews) - Users feel that ClearlyRated requires **considerable improvement** in features and data analysis for better usability. (5 reviews) - Users find the **difficult navigation** of ClearlyRated challenging, especially for beginners trying to access important features. (4 reviews) - Users find the **difficult reporting** to be an issue, seeking more analysis and easier access within the system. (4 reviews) - Limited Customization (4 reviews) - Complexity (3 reviews) - Dashboard Issues (3 reviews) - Integration Issues (3 reviews) ## ClearlyRated Reviews ### 1. Review for Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Renee P. | Franchise Operations Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about ClearlyRated?** Very easy to use and if not clear, staff is available to help with any questions. It has some great features. **What do you dislike about ClearlyRated?** Time Zones were different so had to wait until office opened up. But that wasn't really a bad thing had to have something. **What problems is ClearlyRated solving and how is that benefiting you?** It shows us what we might be lacking in for our employees or clients and we try to make the corrections right away. ### 2. GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about ClearlyRated?** real feedback from client, talent and employees **What do you dislike about ClearlyRated?** wish we could flag when people give a 6. not a detractor **What problems is ClearlyRated solving and how is that benefiting you?** feedback from client and talent and ten reaching out to fix it ### 3. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting **Reviewed Date:** June 11, 2025 **What do you like best about ClearlyRated?** Gives you insight into what you need to work on and how well you are doing currently **What do you dislike about ClearlyRated?** Nothing at this time that I dislike for this review **What problems is ClearlyRated solving and how is that benefiting you?** Measuring how well you perform ### 4. Great working relationship with ClearlyRated. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris H. | Director, Service & Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about ClearlyRated?** Everyone we work with there takes a consultative approach to assisting us. Always looking for way to improve the number of surveys generated each month and ways to improve response rates. **What do you dislike about ClearlyRated?** Would like them to expand the survey and reporting capabilities outside of NPS. **What problems is ClearlyRated solving and how is that benefiting you?** They continue to look at the revenue growth and/or loss that our business can experience based on responses. They are trying to encompass that more in our industry, insurance. **Official Response from Marketing Admin:** > Thank you for your review, Chris! We're are happy to help in any way we can ### 5. Provides a great evaluation of our consultant populations experience with us to review. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** March 11, 2025 **What do you like best about ClearlyRated?** Gives us feedback we can us for internal improvements on the consultant experience. **What do you dislike about ClearlyRated?** The surveys go to junk or spam mail too much **What problems is ClearlyRated solving and how is that benefiting you?** We have caught process and communication gaps in onboarding, ### 6. The Clearly Rated team is always their to help. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about ClearlyRated?** Customer Support, Ease of use, Ease of Implementation, Number of features, Ease of integraton **What do you dislike about ClearlyRated?** Frequency of Use no compaints lsjkdflsakjdf;ljkas **What problems is ClearlyRated solving and how is that benefiting you?** It benefits our company by assisting us with the pulse of our clients and providers. **Official Response from Marketing Admin:** > We are so happy to hear you enjoy working with our support team. ### 7. Effective Management, Helpful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about ClearlyRated?** The insights and all the information we have access to through the survey; all insights are very helpful and allow us to see what we're doing right/what we can improve on. Our account manager is very kind too. **What do you dislike about ClearlyRated?** Although ClearlyRated is pretty organized, all the information can be quite daunting; there's a lot of tools but sometimes less is more. **What problems is ClearlyRated solving and how is that benefiting you?** Reviewing client and candidate expectations and how to better meet them. **Official Response from Marketing Admin:** > Thank you for taking time and leaving us a review! We are so happy to hear you find insights helpful. We are constantly working to improve the way we serve our clients and hopefully in the near future we will be able to reduce the number of tools we use. ### 8. ClearlyRated, Emilie Clemis specifically, has been a wonderful to partner with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about ClearlyRated?** Our rep, Emilie Clemis, is extremely knowledgeable and helpful. She is prompt in her response and always available if I have any questions or concerns. **What do you dislike about ClearlyRated?** I personally have not experienced anything negative about ClearlyRated. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated offers our clients and consultants a wonderful platform to provide any and all feedback so our company can make changes where necessary. ### 9. Awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about ClearlyRated?** The ClearlyRated team has made the process easy. **What do you dislike about ClearlyRated?** The value of the services may be steep for what my company may need. **What problems is ClearlyRated solving and how is that benefiting you?** Understanding key issues clients may have with services provided. **Official Response from Marketing Admin:** > thank you for taking time and writing a review! We are so happy to hear our success team made the process easy for you and your team. ### 10. Robust reporting and follow-up tools **Rating:** 4.0/5.0 stars **Reviewed by:** Heather N. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about ClearlyRated?** I really liked the tools for notification of red-flags with less-than optimum responses, and especially liked the ability to assign and track follow-up. **What do you dislike about ClearlyRated?** The interface can be more difficult than necessary gets complicated when working across several brands. **What problems is ClearlyRated solving and how is that benefiting you?** Baseline reporting of customer satisfaction of 2 brands. **Official Response from Marketing Admin:** > Thank you for taking time and leaving us a review! We are so happy to hear you are enjoying using our tool. We are working tirelessly to improve our software to make sure it doesn't get complicated and provides a good user experience. ### 11. Gain Insightful Feedback in an Easy to Use Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about ClearlyRated?** Our account manager is great. Communication is prompt and helpful. Also, the tool is easy to use and they continually update it to make improvements. **What do you dislike about ClearlyRated?** I wish there was a bit more ability to edit the surveys, or more types of questions available. **What problems is ClearlyRated solving and how is that benefiting you?** Helping us gain both client and employee feedback! **Official Response from Marketing Admin:** > Thank you so much for this feedback. We value the time you took to write this review. We are so happy we are able to help your organization gain valuable feedback. We are continuously working to improve our surveys and our product, possibly in a near future we might be able to offer some flexibility to edit surveys. ### 12. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about ClearlyRated?** The people who work there are great! I specificly work with Hannah Tejera and she has been so helpful and supportive throughout this whole process. **What do you dislike about ClearlyRated?** I really don't think there is anything that I have to complain about right not. **What problems is ClearlyRated solving and how is that benefiting you?** Helping us continue to recieve the recognition for being a best place to work, and customer satisfaction. **Official Response from Marketing Admin:** > Thank you for taking time and leaving us a review! We are so happy to hear you are getting the support you need from Hannah Tejera ### 13. Excellent Customer Service and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about ClearlyRated?** The ClearlyRated website and dashboards are incredibly user friendly. Zita Flattery has been so patient and guided us to complete a successful client/traveler round of surveys. We are very impressed! **What do you dislike about ClearlyRated?** I wish we could have additional support on the open text feedback to see which feedback connects with the driver questions. **What problems is ClearlyRated solving and how is that benefiting you?** We are hoping to solve customer churn **Official Response from Marketing Admin:** > Thank you for taking time and leaving us a review! We are so happy to hear you find our dashboards and website user friendly, this is what we strive for. We are working to improve our platform and hopefully in a near future we will be able to address an open text feedback issue. ### 14. Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about ClearlyRated?** Easy to use, the clients and employees were able to engage. **What do you dislike about ClearlyRated?** I do not have anything I dislike. It was easy to use. **What problems is ClearlyRated solving and how is that benefiting you?** Helping our team figure out our strengths and where we can improve. **Official Response from Marketing Admin:** > Thank you for taking time and writing a review for us! We really appreciate you ### 15. Ease of use and Hannah provided excellent client service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about ClearlyRated?** Easy to set up and use. Excellent Customer Service. **What do you dislike about ClearlyRated?** Not a dislike, have to look at cost as in investment. **What problems is ClearlyRated solving and how is that benefiting you?** Understand client and employee experience. **Official Response from Marketing Admin:** > Hannah is indeed the best! We're thrilled to hear you enjoy working with our customer support team. ### 16. ClearlyRated is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about ClearlyRated?** Zita Flaherty and her teammates provide great customer service! **What do you dislike about ClearlyRated?** I don't not have anything that I dislike. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated has been a great 3rd party for us to receive feedback from both our travelers and facility partners. **Official Response from Marketing Admin:** > Thank you for taking time and leaving us a review! We are so happy to hear you are getting the support you need from Zita ### 17. I enjoy working with ClearlyRated. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about ClearlyRated?** Their account support team is wonderful and easy to work with. **What do you dislike about ClearlyRated?** They don't yet have the ability to analyze written comments into a summary report of key highlights/takeaways. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated helps us gain visibility into client satisfaction and the ways we can improve or maintain healthy client relationships. **Official Response from Marketing Admin:** > Thank you for taking time and writing a review for us! We're are so happy you enjoy working with our customer support team ### 18. Solid survey program to gather client feedback and continually improve. **Rating:** 4.5/5.0 stars **Reviewed by:** Korby B. | Marketing & Growth Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about ClearlyRated?** ClearlyRated is easy to use and intuitive. I always collect client feedback that my firm can use to implement changes to continually enhance the value we bring to clients. I also like the new Financial Impact Report feature/functionality. **What do you dislike about ClearlyRated?** I don't have any major "dislikes." It's a good platform. The reports are all helpful, though I'd be interested in having the reports available within the system vs having to export to an Excel or PDF file. **What problems is ClearlyRated solving and how is that benefiting you?** We don't always have a mechanism for clients to provide feedback. Doing it through a third party often helps capture honest feedback vs. giving it to the person they work with. Feedback from clients is incredibly valuable. ### 19. Great tool to assess client and talent satisfation **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about ClearlyRated?** Survey is easy to implement annually, great summary of responses that allows you to identify areas of opportunity, as well as what our organization does well at. We have been leveraging ClearlyRated for 11 years now. Support team is quick to respond. **What do you dislike about ClearlyRated?** Pricing to do all surveys is a little high. Other survey software companies are coming on the market that are much more competitive in pricing. **What problems is ClearlyRated solving and how is that benefiting you?** Receive a 'snapshot' of talent and client satisfaction for guide continued process improvement initiatives. Also helps us validate / prove our differentiators through a third party survey (sales enablement). **Official Response from Marketing Admin:** > We're glad to hear that you find ClearlyRated easy to implement and that it provides a great summary of responses. We appreciate your loyalty over the past 11 years and are pleased to hear that our support team has been responsive. ### 20. Fantastic for managing our client satisfaction goals. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ClearlyRated?** For the past 4 years we have enthusiastically utilized ClearyRated to obtain genuine, unbiased feedback from our clients. This information has proven to be very valuable to our organization & has played a vital role in allowing us to pivot & adapt to our clients needs. It has also help our organization to provide improved service to clients in areas that may have been lacking. As a result, we have been able to elevate our service to the next level and deliver exceptional experiences to our customers. **What do you dislike about ClearlyRated?** I have always thought that it was a bit odd that you can obtain a best of rating, so early in the year. Best of 2023, but the year has barely begun. Nothing apart from that. **What problems is ClearlyRated solving and how is that benefiting you?** mainly any issues that we may not be aware of with a client and potential loss of revenue from an unsatisfied customer. Knowing our NPS for those clients is an amazing tool. **Official Response from Rachel Pompeani:** > Thank you for the positive comments. We're thrilled you have had such a positive experience with us and continue to use the data to enhance your client experience. We look forward to future years of working together. ### 21. Great Experience for years! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about ClearlyRated?** I love how the platform is easy to use and customer support is very responsive. There's also plenty of resources for users. **What do you dislike about ClearlyRated?** None a this time. There were a few limitations at the beginning, but I know some have been addressed. **What problems is ClearlyRated solving and how is that benefiting you?** Providing NPS and rating for clients and talent searching for our services. **Official Response from Marketing Admin:** > Thank you for your feedback! We're glad to hear that any initial limitations have been addressed. We're committed to continuously improving our platform to better serve our users. ### 22. Recruiting Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ClearlyRated?** Tells us about how we are doing and what's our rating in the market. **What do you dislike about ClearlyRated?** Had to be done this seperately. I wish It was done via TRM. **What problems is ClearlyRated solving and how is that benefiting you?** No problem as of yet. **Official Response from Marketing Admin:** > We are glad to hear that you appreciate ClearlyRated's ability to provide feedback and ratings in the market. ### 23. A++ **Rating:** 5.0/5.0 stars **Reviewed by:** Kelli E. | Digital Content Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about ClearlyRated?** Clearly Rated is amazing! I work in marketing for a staffing agency, and clearly rated is our secret weapon. What I love best about Clearly Rated is receiving feedback from the candidates and clients that were surveyed. They're broken down into sections, which makes it easier to categorize the testimonials we use! **What do you dislike about ClearlyRated?** There's nothing I dislike about Clearly Rated, but I do wish there was a little more variety/options for templates for showcasing your best of staffing awards on social media, paid media, etc. **What problems is ClearlyRated solving and how is that benefiting you?** Clearly Rated is helping us to better understand our clients and candidates and where we can assist them/do a better job. **Official Response from Rachel Pompeani:** > Thank you for such a wonderful review. We love helping our clients better connect with their candidates and clients. As far as the variety with award promotion templates, we will take this into consideration for our 2024 award announcement. ### 24. An amazing process for any company looking to understand their quality of service **Rating:** 5.0/5.0 stars **Reviewed by:** Matt L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2023 **What do you like best about ClearlyRated?** The amazing insights you get from the process and how easy it is to understand all the analytics in the dashboard. **What do you dislike about ClearlyRated?** Nothing. The whole process was about as seamless as it could be. **What problems is ClearlyRated solving and how is that benefiting you?** In our case, it was not really a problem, but we were able to confirm the quality of our service. **Official Response from Rachel Pompeani:** > Wow, thanks for such a great review. It is our goal to provide the best tool in the industry to better your client experience and we love that it is exceeding your expectations. We look forward to continued success with you! ### 25. Great way to establish credibility for your org **Rating:** 4.5/5.0 stars **Reviewed by:** David W. | Managing Member, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about ClearlyRated?** Once you have generated your lists to be surveyed, actually implementing the survey through ClearlyRated is fairly straightforward. They provide all the steps and suggested templates. Sharing the respondent shoutouts internally is always a big boost to employee morale. For award winners, the badges are trust indicators that help to position your company in a positive light. **What do you dislike about ClearlyRated?** Not much. Generating your lists internally can be difficult, but that is not an issue with ClearlyRated. We did not get many external reviews from Indeed, Google, etc. despite the new functionality that allows survey participants to share testimonials to third party sites. **What problems is ClearlyRated solving and how is that benefiting you?** Gauging how satisfied our clients and candidates are, and providing ways to address. Allowing us to show how satisfied clients are with the service we provide. **Official Response from Rachel Pompeani:** > Thank you for your positive words, David! We are so happy you're utilizing our features in a positive way for your organization. We look forward to your continued success in 2023 with our program! ### 26. Easy to use, feedback was easy to understand **Rating:** 4.5/5.0 stars **Reviewed by:** Cody M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ClearlyRated?** I liked how we can see which of our accountants is either doing well or needs improvement! **What do you dislike about ClearlyRated?** I wish we could do more custom questions in our survey and not have to pay extra for that feature. **What problems is ClearlyRated solving and how is that benefiting you?** It tells us which of our accountants are doing well and who needs improvement. It also gives us an idea on where we are shining as a firm and where we need improvement. **Official Response from Rachel Pompeani:** > Thank you for the response Cody! So glad to see that you're satisfied with the survey program and able to get a true assessment of how the accountants are performing with their clients. As far as the custom questions, I will take this suggestion to our product team. ### 27. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about ClearlyRated?** So far our experience with ClearlyRated has been very positive. The team we have been working with has been supportive and knowledgeable. **What do you dislike about ClearlyRated?** Nothing. There have not been any issues or hiccups. **What problems is ClearlyRated solving and how is that benefiting you?** As a consulting business with employes working for a wide variety of clients, it is helping us get a pulse for how our employees feel in a wire variety of settings and types of contracts. **Official Response from Rachel Pompeani:** > Thank you for the positive comments. We're thrilled you had such a seamless experience. We look forward to your continued success with our survey program. ### 28. Excellent tool to easily measure the satisfaction of both your employees & clients! **Rating:** 5.0/5.0 stars **Reviewed by:** Grant H. | Operations Director, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about ClearlyRated?** Not only do you get to see who are your most satisfied clients and praise those who have fostered those relationships, you can also see who needs additional attention! **What do you dislike about ClearlyRated?** Some of the fields on the CSV upload file could be tweaked to measure specific clients, regions, etc. **What problems is ClearlyRated solving and how is that benefiting you?** it really assists with seeing which of our recruiters and account managers are creating top-notch relationships and who might need additional coaching. The notes section of the reviewer also lets you identify which negative reviews are a result of your employees action, and which are caused by circumstances that are currently outside your control (e.g. not enough job options in my area). **Official Response from Rachel Pompeani:** > Thank you for your positive feedback, Grant! We love that our program is allowing you to see who needs additional coaching. This is such a powerful way to enhance your client and talent experience! We can't wait to hear more success stories in 2023! ### 29. ClearlyRated has helped us differentiate our services in a very crowded industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Julie J. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about ClearlyRated?** As an accounting firm in a very competitive industry, we are always looking for ways to differentiate our brand. In addition, we wanted to implement a Net Promoter Score program for our clients and for our employees. We partnered with ClearlyRated over 8 years ago and are thrilled with the results. We love working with them! **What do you dislike about ClearlyRated?** There is honestly nothing to complain about! **What problems is ClearlyRated solving and how is that benefiting you?** 1. Client retention. 2. Brand differentiation 3. Testimonial gathering. **Official Response from Rachel Pompeani:** > We love to hear when our clients are overly satisfied with our program. Thank you for taking the time to review us and we are thrilled to learn the problems we have solved for you. ### 30. Would Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ClearlyRated?** The immense amount of response we've been getting. **What do you dislike about ClearlyRated?** Navigation of dashboard a little choppy. **What problems is ClearlyRated solving and how is that benefiting you?** Problem solving the feedback on clinicians and allowing us to vet/qualify candidates more closely. **Official Response from Marketing Admin:** > We're thrilled to hear that you've been receiving a great response using ClearlyRated! We appreciate your feedback about the dashboard navigation and will work to improve that for a smoother experience. ### 31. Very Helpful Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about ClearlyRated?** I think that ClearlyRated's website is easy to use. Whenever I had a question, the team was very quick and thoughtful in their response. I was impressed their communication. **What do you dislike about ClearlyRated?** It is very difficult for a smaller company like ours to receive the required number of surveys to qualify for their award. Perhaps they could have different levels of the award for various sized companies. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated offers a survey program for RPO privoders. It's a very prestigious award because it is difficult to achieve. We were unable to receive enough survey responses, so it did not positively impact our business. ### 32. Fantastic internal teamwork. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about ClearlyRated?** They met our needs throughout the entire process and guided us along the way. Great experience. **What do you dislike about ClearlyRated?** We provided phone numbers, but I am not sure if they were utilized. **What problems is ClearlyRated solving and how is that benefiting you?** Honest client and staff feedback. **Official Response from Marketing Admin:** > Thank you for sharing your positive experience. We're sorry for any confusion regarding the phone numbers provided. We will look into this to ensure better communication in the future. We appreciate your feedback! ### 33. Actionable insights for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Paige R. | Owner / Strategic Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about ClearlyRated?** I get actionable feedback from clients and candidates on a regular schedule which helps me ensure my service is top notch. **What do you dislike about ClearlyRated?** None that I can think of. Why is there a minimum character limit here? **What problems is ClearlyRated solving and how is that benefiting you?** Gathering feedback from clients and candidates on an ongoing basis can highlight areas where our service needs improvement. ### 34. Strong technology and great team support **Rating:** 5.0/5.0 stars **Reviewed by:** Jack K. | Chief Marketing Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2020 **What do you like best about ClearlyRated?** Technology is proven and easy to use. We are able to slice and dice information into many usable reports. **What do you dislike about ClearlyRated?** Even when we hit roadblocks, the ClearlyRated team is there to help. **Recommendations to others considering ClearlyRated:** The system is incredibly robust, if you put good info in, you get great insight back. **What problems is ClearlyRated solving and how is that benefiting you?** We want to stay ahead of any global client service issues, so on the macro level, it's important to us to see overall great results. On the micro level, we have saved client relationships based on their feedback - feedback we may not have gotten without using ClearlyRated. **Official Response from Rachel Pompeani:** > Thank you for your positive comments, Jack! We are thrilled that we have been such an integral part in saving client relationships. We look forward to your continued success with the program in 2023! ### 35. ClearlyRated helped simplify client feedback survey process **Rating:** 4.0/5.0 stars **Reviewed by:** Chuck S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about ClearlyRated?** The dashboard for filtering results and the professional nature of the platform and set-up process are well thought out. Also, the push to Google is a great add-on. **What do you dislike about ClearlyRated?** Clearly Rated is not inexpensive and and therefore is appropriate for annual relationship surveys, but not for more regular engagement level surveys. **What problems is ClearlyRated solving and how is that benefiting you?** Receiving enough surveys from clients for the data to be statistically relevant and requires us to not over-filter the client list. This helps build legitimacy **Official Response from Rachel Pompeani:** > Thank you for the positive feedback, Chuck! We are glad that ClearlyRated had a positive impact on your survey process and look forward to continued success with you! ### 36. Provides an excellent picture of how we're doing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about ClearlyRated?** I love the insights we get from our clients, crossselling opportunities that open up, and testimonials we can use in a bunch of ways. The reports are clear, concise, and easy to share. **What do you dislike about ClearlyRated?** Lower response rate than I'd like; emails going to clients' spam folders. **What problems is ClearlyRated solving and how is that benefiting you?** I enjoy that we know where we stand with our clients. we have unveiled issues we were totally unaware of. **Official Response from Rachel Pompeani:** > Thank you for taking the time to review us. We're thrilled that our data and testimonials allow you to get a pulse on how you're performing with your clients. We just released a response rate report that can help increase your response rate and see where you're compared to other firms. I have provided a link to this response. ### 37. Love Working With ClearlyRated **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton M. | Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about ClearlyRated?** We love working with ClearlyRated every year. This survey brings us such value. Also, our point of contact Camille Pinsonnault is always available, and happy to assist where she can. I look forward to next year and the years to come. If you are looking for the right company to partner with when it comes to these industry-specific surveys and feedback, look no further, ClearlyRated should be at the top of your list. **What do you dislike about ClearlyRated?** There is nothing I do not like about working with ClearlyRated. **What problems is ClearlyRated solving and how is that benefiting you?** Insights into how our clients and talent feel about working with us and how we impact their lives in a positive way. Also, identifies key areas we could improve. **Official Response from Rachel Pompeani:** > Thank you for the positive feedback, Ashton! We truly appreciate the kind words and love the impact ClearlyRated has had on your organization. We look forward to another year of success with you! ### 38. Great feedback provided to improve your business. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about ClearlyRated?** Feedback that clients and talent provide to us. **What do you dislike about ClearlyRated?** The process has been so automated, It feels like a commodity. You used to have a personal interaction with your sales team, you talked about the benefits, cost, and impact. You used to get personal reviews and webinars explaining the process and some hype on who qualified. Now you subscribe, get emails, and are told thru an email that you are a winner. Kind of a letdown. **What problems is ClearlyRated solving and how is that benefiting you?** We are able to improve our service offering by knowing what weaknesses are seen in our organization. We are able to build a little hype with our team when qualifying. **Official Response from Rachel Pompeani:** > Thank you for your feedback! We appreciate your candor and will take your thoughts into consideration for the future process. ### 39. ClearlyRated has great customer support and a very simple and intuitive platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole T. | Sales & Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about ClearlyRated?** Our rep, Camille, is always very responsive and knowledgeable. We also like showcasing our NPS score and the Best of RPO in our marketing collaterals. **What do you dislike about ClearlyRated?** I wish they paid for a partner to de-anonymize visits to our Advanced RPO page so they could send us actual leads, at least at the company level for who visited. **What problems is ClearlyRated solving and how is that benefiting you?** Helping our company differentiate ourselves among our competitors. **Official Response from Rachel Pompeani:** > Thank you for the positive feedback, Nicole! Our goal is to help differential our clients by proving their excellence, so glad its working for you! ### 40. Marketing Automation Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Kayelee M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about ClearlyRated?** I like all the different features offered in the survey system and the excellent customer service. **What do you dislike about ClearlyRated?** I don't have any complaints at this time. **What problems is ClearlyRated solving and how is that benefiting you?** The tools allow us to see how our customers rate our service. NPS is very important; we want to ensure we stay on top of our customers' concerns. We also want to know when we are meeting their needs. **Official Response from Rachel Pompeani:** > Thank you for your positive feedback! We are so glad you're pleased with our survey features and resources. Our goal is to make the survey process as seamless as possible for you. ### 41. Great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about ClearlyRated?** Quick response from our ClearlyRated account manager, Emilie Clemis. She is always helpful and follows through when needed. **What do you dislike about ClearlyRated?** At times the uploading of the client or talent list can be confusing. **What problems is ClearlyRated solving and how is that benefiting you?** Provides honest feedback form our clients and external talent that allows us to work towards becoming better partners to them. **Official Response from Rachel Pompeani:** > Thank you for the positive feedback, Amy! We are so glad that Emilie has been a reliable account manager for you. Thank you for your comments and we are always available to assist with the uploading of your contacts. We will look into the process and see if there is a solution available for simplifying the upload. ### 42. Great Company, Friendly Support, Easy-to-use Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Kat L. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about ClearlyRated?** Easy to get up and running. We've been with them for four years and worked with countless staff. All are great. **What do you dislike about ClearlyRated?** Wish there were more analytics available. **What problems is ClearlyRated solving and how is that benefiting you?** It filled gaps when we didn't have internal surveys. It also helps out tremendously with getting online reviews. **Official Response from Rachel Pompeani:** > Thank you for the kind words, Kat! We are glad our program has been easy to use and efficient for you! We are always enhancing our product so we appreciate your comments regarding the analytics. We look forward to your continued success with the program in 2023! ### 43. Easy-to-use tool for client satisfaction surveys; packed with insights **Rating:** 4.5/5.0 stars **Reviewed by:** Korby B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about ClearlyRated?** The platform itself is very easy to use. I like the client testimonials captured and overall insights on what our clients had to say. We use this data to set our client experience goals. **What do you dislike about ClearlyRated?** Our internal database takes a lot of work to get cleaned up and ready for upload, but that's not ClearlyRated's issue. **What problems is ClearlyRated solving and how is that benefiting you?** Having our annual client survey conducted by a third party is beneficial. Clients seem to be more honest since we aren't conducting the survey ourself. **Official Response from Rachel Pompeani:** > Thank you for your feedback, Korby! We love that you find our platform easy to use and the data helpful with your CX goals! ### 44. One of our favorite vendor relationships! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about ClearlyRated?** Excellent customer service, user-friendly portals, excellent product! **What do you dislike about ClearlyRated?** I'll let you know when I find something... so far everything works well! **What problems is ClearlyRated solving and how is that benefiting you?** Understanding our client experience, improving our services and client relationships **Official Response from Rachel Pompeani:** > Thank you for your kind words, Sarah! It makes us feel wonderful when we see our clients happy with our service. We look forward to your continued success with the program in 2023! ### 45. Marketing Maanger **Rating:** 4.5/5.0 stars **Reviewed by:** Lexi A. | Marketing and Social Media Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about ClearlyRated?** The dashboard is super user-friendly and easy to access **What do you dislike about ClearlyRated?** It is a bit pricey compared to other online ratings companies **What problems is ClearlyRated solving and how is that benefiting you?** We are able to identify any issues our clients are experiencing that we may have not known before sending out the surveys. With the feedback, we get we are able to address any issues and strengthen business relationships. **Official Response from Rachel Pompeani:** > Thank you for your positive feedback, Lexi! We are glad our program has been user-friendly for you and an outlet to receive feedback to foster client relationships. ### 46. Could be better **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about ClearlyRated?** 1. Independant data that can be leveraged to differenariate. 2. Provides for a seemless way to get feedback from Talent and Clients **What do you dislike about ClearlyRated?** Website navigation. Way to hard to naviagte to things like a concise list of flagged issues. Process to clear flagged issues is murky. **What problems is ClearlyRated solving and how is that benefiting you?** Not solving any problems **Official Response from Rachel Pompeani:** > Thanks for sharing your experience with our product and we would love the opportunity for our product team to understand the feedback around our issue tracking feature with you directly so we can understand what could be changed to improve it. We are always open to suggestions. ### 47. ClearlyRated is a highly valued partner **Rating:** 5.0/5.0 stars **Reviewed by:** Jon K. | Director of Corporate Operations and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2020 **What do you like best about ClearlyRated?** The ClearlyRated team makes it so easy, the results and feedback far outweigh any investment of time or resources. The insight provided by responders gives us critical details on our clients' experiences, expectations and overall brand loyalty. Any weakness in our process or teams can be quickly addressed and corrected. The data and validation of our business, teams and processes is a major contributor and component of our success and growth. **What do you dislike about ClearlyRated?** There is nothing we dislike with ClearlyRated. The process is flawless and their support team is amazing. We consider them an extension of our teams. **Recommendations to others considering ClearlyRated:** If you are not using ClearlyRated for your company or business yet, I highly recommend it. The insight into your business process is crucial to success and growth with your clients. **What problems is ClearlyRated solving and how is that benefiting you?** With ClearlyRated, we can quickly identify and resolve any weaknesses or failures in the way we deliver our services to our valued clients. In addition, we can pinpoint successes and share these with the teams. We utilize both negative and positive as opportunities for training and improvement. The benefits from ClearlyRated are invaluable. As a result of their credibility in our industry, the validation and results are an integral part of our sales and marketing. We gain client trust and business as a result. ### 48. Effective and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda F. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about ClearlyRated?** The platform was very easy to navigate and I enjoyed getting email copies of shoutouts I could easily pass on to my team **What do you dislike about ClearlyRated?** We have to search through every response on the platform to find suggestions/negative answers to Q 5 from responses rated as "promotors" **What problems is ClearlyRated solving and how is that benefiting you?** We are becoming aware of issues/suggestions from clients we otherwise would not have received feedback on ### 49. Industry Standard for Measuring Your Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Lana J. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about ClearlyRated?** Fantastic process and service from everyone on the Clearly Rated team. Clearly Rated is truly the standard in the staffing industry for quantifying your service excellence. **What do you dislike about ClearlyRated?** There is nothing I dislike about Clearly Rated. **What problems is ClearlyRated solving and how is that benefiting you?** Everyone in our industry says their quality and service are better than the next firm. Clearly Rated helps you prove it. The Net Promoter Score concept is easy to understand and applicable to our business, and the ability to get testimonials and shout outs helps us recognize our employees for making a difference. We also really love the new Employee Satisfaction award as well as it is so important to gauge how your employees are feeling about your company. ### 50. Process Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey T. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about ClearlyRated?** The process of submitting our client contact list, and updating it as needed, is super easy thanks to the amazing ClearlyRated Customer Sucess Team. **What do you dislike about ClearlyRated?** No complaints. The Customer Sucess Team makes everything easy. **What problems is ClearlyRated solving and how is that benefiting you?** ClearlyRated gives us invaluable insight into our clients and what they think. ## ClearlyRated Discussions - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) - [View ClearlyRated pricing details and edition comparison](https://www.g2.com/products/clearlyrated/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+10%3A29%3A39+-0500&secure%5Bsession_id%5D=3c051bb4-69f4-448e-bc8d-f836727ba9ab&secure%5Btoken%5D=e299843383f9268cf58ac94ac17ad927be2a3290c1b788f32f97cc36cc3829e3&format=llm_user) ## ClearlyRated Integrations - [Avionté](https://www.g2.com/products/avionte-avionte/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Bullhorn Recruitment Cloud](https://www.g2.com/products/bullhorn-recruitment-cloud/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [LinkedIn Job Search](https://www.g2.com/products/linkedin-job-search/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [TargetRecruit Applicant Tracking System](https://www.g2.com/products/targetrecruit-applicant-tracking-system/reviews) - [WorkN](https://www.g2.com/products/workn/reviews) ## ClearlyRated Features **Analytics** - Net Promoter Score (NPS) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Sentiment Analysis **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top ClearlyRated Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,038 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) - 4.8/5.0 (387 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)