---
title: Canny Reviews
meta_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 108 reviews by the users' company size, role or industry
  to find out how Canny works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 108
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Canny Reviews
**Vendor:** Canny  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 108
## About Canny
Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa



## Canny Pros & Cons
**What users like:**

- Users find Canny's **ease of use** exceptional, making integration and feedback management straightforward and efficient. (12 reviews)
- Users love Canny for its **easy integration, powerful features, and responsive customer support** , making it a top choice. (8 reviews)
- Users commend Canny's **responsive customer support** , consistently receiving prompt assistance whenever issues arise. (7 reviews)
- Users commend the **easy integrations** provided by Canny, facilitating seamless use and powerful functionality with robust support. (6 reviews)
- Users value Canny's **efficient feedback management** , streamlining feature requests and enhancing customer insights for better decision-making. (6 reviews)
- Easy Setup (5 reviews)
- Users value the **seamless integrations** with tools like Slack and Jira, enhancing workflow efficiency and collaboration. (5 reviews)
- Easy Management (4 reviews)
- Idea Management (4 reviews)
- Automation (3 reviews)

**What users dislike:**

- Users express frustration over the **idea duplication** issue, wishing for features to prevent or manage duplicates effectively. (5 reviews)
- Users face challenges with **missing features** , such as inadequate AI assistance and limited mobile app functionality. (5 reviews)
- Users face **integration issues** with Canny, impacting software collaboration and overall user experience. (3 reviews)
- Users experience **integration difficulties** with Hubspot, though support is helpful, affecting overall satisfaction. (2 reviews)
- Users find **learning difficulties** with Canny due to its complex Admin UI and unreliable integration processes. (2 reviews)
- Limited Functionality (2 reviews)
- Users express frustration with the **ticket merging functionality** of Canny, making it difficult to track old tickets. (2 reviews)
- Complex Usability (1 reviews)
- Confusing Usage (1 reviews)
- Filtering Issues (1 reviews)

## Canny Reviews
  ### 1. Easy Feedback and Upvotes, But Limited Progress Updates

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Canny?**

It is simple to submit feedback, it allows you to upvote so you can see how popular a suggestion is and you can easily find previous suggestions to see if your idea has already been submitted.

**What do you dislike about Canny?**

It is very basic. Unless the PM makes comments, it is difficult to understand if there has been any progress. There is no way to close the loop when a feature has been released.

**What problems is Canny solving and how is that benefiting you?**

It was a way for our support team to submit feature ideas to the Product team. This meant that Product could take ownership of ideas an prioritize them into the roadmap.

  ### 2. My journey with Canny So far...

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 22, 2024

**What do you like best about Canny?**

The ease of having a personal url and workspace to post and share with people to interact with.

**What do you dislike about Canny?**

Canny is a wonderful app with great potential. It just has a difficult interface to work with. I, most of the time, operate Canny on my phone and find it hard and sometimes, exhaustive navigating or finding my way around.

**What problems is Canny solving and how is that benefiting you?**

Canny, like I wrote, is a very good app that still contains unlocked potential. It's helped with writing down thoughts for anyone to interact with now, or in the future with only the url link.

  ### 3. Good tool to track ideas and customer's feedback, but too expensive

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 05, 2024

**What do you like best about Canny?**

Easiness to setup and use, support availability.

**What do you dislike about Canny?**

Price, really two expensive the plan required in order to have a private board (show stopper for us).
Missing integration with Cisco Webex (nice to have).

**What problems is Canny solving and how is that benefiting you?**

We needed a tool to collect all the ideas and suggestion coming from the field about our sw product.

  ### 4. Tried Using Canny as a Sales Feedback Tool 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2019

**What do you like best about Canny?**

Canny's Product team is AWESOME - I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released. I aspire to this level of transparency within my own Product team at my org. 

I also like how easy it is to submit feedback through the tool, vote on ideas, see what has been submitted etc. Its a great idea for any company trying to implement a Suggestion Box or open forum for ideas from all areas of the org. 

 I also liked the integration with Slack, as we got instant updates when something was added and could resource our team around this to manage the channel. Made it easier to see updates then via email or notifications in the tool itself. 

**What do you dislike about Canny?**

The tool ultimately didn't work for our needs. We wanted to use it as an Idea Board for Sales to submit feedback to the product & eng teams so that they can then upvote each others' ideas, which would help us prioritize the feature requests based on what is most asked for. However, the "input form" didn't have enough customizations for us  - we needed more flexibility in the types of form fields, what they said etc so we ultimately didn't use them for that.  

**Recommendations to others considering Canny:**

their support is great, and visibility into their roadmap and what they're working on is great! 

**What problems is Canny solving and how is that benefiting you?**

We wanted to solve the feedback loop problem in our org with a tool that would allow users to submit their ideas or requests, in a way that was easy for us to manage and prioritize. It worked for us for a few months when we were about to launch an internal UI and could receive UAT feedback from internal users on our alpha testing team, but since we launched the uI the tool hasn't been as helpful. 


## Canny Discussions
  - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for)

- [View Canny pricing details and edition comparison](https://www.g2.com/products/canny/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A11%3A31+-0500&secure%5Bsession_id%5D=cc5055e9-d41e-4836-a56e-334326d14fc0&secure%5Btoken%5D=efc8a462fed2f022faf4d4ff3a75934b732ab86ccc8b2b885d95d9c8fdbefb16&format=llm_user)
## Canny Integrations
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews)
  - [Vercel](https://www.g2.com/products/vercel/reviews)

## Canny Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Analytics**
- Analytics
- Real-Time Analytics
- Visual Analytics

**Functionality**
- Package Management
- Code Analysis
- Vulnerability Checks
- Static Analysis
- Project Management
- Repository Management
- Issue Management
- Workflow Management
- Assignment Management
- Change Management
- Testing/QA Management
- Application Management

**Management**
- Team Collaboration
- Access Control
- Data Security

**Feedback**
- Ranking
- Commenting

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness
- Surveys & Feedback
- Mobile Survey
- Pulse Surveys

**Communication**
- Wiki Documentation
- Community Forum
- Customer Ideation
- NPS of Customers

**Execution**
- Team Collaboration
- Project Management
- Task Management
- Workflow Management
- Portfolio Management
- Evaluation Management
- Communication Management
- Feedback Management

**Management**
- Package Access Control
- Package Tracking
- Automation
- Rollback
- Version Control
- Task Progress Tracking
- Issue Tracking
- Activity Tracking
- Bug Tracking

**Functionality**
- Sentiment Analysis
- Tagging
- Note Taking
- Integrations

**Idea Sources**
- External Idea Generation
- Internal Idea Generation

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Additional Functionality**
- Code Review
- Access Controls/Permissions
- Audit Trail
- Rules-Based Workflow
- API
- Visual Analytics
- Two-Factor Authentication
- Bug/Issue Capture
- Custom Development
- Backup and Recovery
- Multiple Programming Languages Supported
- Security Testing
- Authentication
- Alerts/Notifications
- Collaborative Development
- Generative AI
- Performance Monitoring
- Search/Filter
- Content Library
- Encryption
- Vulnerability Scanning
- Wiki
- Reporting/Analytics
- AI Copilot

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action
- 360 Degree Feedback
- Anonymous Feedback
- Real-Time Analytics
- Trend Analysis
- Real-Time Data
- Text Analysis
- Sentiment Analysis

**Planning**
- Work Capacity
- Task Ranking
- Custom Workflows
- Release Forecasting
- Projections
- Prioritization

**Roadmapping**
- Roadmaps
- Timelines

**Idea Collection**
- Idea Campaigns
- Surveys
- Forums
- Suggestion Box
- Mind Mapping

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Additional Functionality**
- Brainstorming
- Drag & Drop
- AI Copilot
- Customizable Branding
- Data Import/Export
- Activity Tracking
- Role-Based Permissions
- Progress Tracking
- Single Sign On
- Mobile Access
- SSL Security
- Project Tracking
- Alerts/Notifications
- Idea Development
- Prioritization
- Engagement Tracking
- Archiving & Retention
- Collaboration Tools
- Real-Time Notifications
- Generative AI
- Ideation
- Activity Dashboard
- Reporting & Statistics
- Chat/Messaging
- Polls/Voting
- API
- Trend Analysis
- Configurable Workflow
- Data Visualization
- Commenting/Notes

**System Management**
- Security
- System Monitoring
- SSL Security
- GPS

**Workflow Management**
- Time Tracking
- Progress Monitoring
- Budgeting
- Team Scorecard
- Progress Tracking
- Status Tracking
- Activity Tracking
- Milestone Tracking
- Task Progress Tracking
- Project Tracking

**Integrations**
- Gamification
- Project Planning
- Strategic Planning

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Additional Functionality**
- Task Management
- Collaboration Tools
- Real-Time Updates
- Access Controls/Permissions
- Task Planning
- Product Lifecycle Management
- Communication Management
- Data Import/Export
- Activity Dashboard
- Real-Time Notifications
- API
- Resource Management
- Planning Tools
- Drag & Drop
- Commenting/Notes
- Customizable Fields
- Calendar Management
- Third-Party Integrations
- Workflow Management
- Task Scheduling
- Requirements Management
- Project Management
- @mentions
- Multiple Projects
- Reporting & Statistics
- Project Planning
- Single Sign On
- Document Storage
- Release Planning
- Customer Journey Mapping
- AI Copilot
- Gantt/Timeline View
- Reporting/Analytics
- Email Management
- To-Do List
- Surveys & Feedback
- Deadline Management
- Generative AI
- Product Roadmapping
- Idea Management
- Real-Time Data
- Agile Methodologies
- Timeline Management
- File Management
- Data Security
- Project Templates
- Feedback Management
- Tagging
- Template Management
- Guest Access
- Visualization

**Additional Functionality**
- Customer Experience Management
- NPS of Employees
- Real-Time Notifications
- Question Library
- CRM
- Data Visualization
- Multi-Channel Distribution
- Ratings/Reviews
- Negative Feedback Management
- Activity Dashboard
- Email Management
- Commenting/Notes
- AI Copilot
- Third-Party Integrations
- Template Management
- Reporting & Statistics
- Social Media Integration
- Text Fields
- Customizable Questions
- Reporting/Analytics
- Real-Time Reporting
- Customizable Branding
- Conditional Logic
- Website Integration
- Search/Filter
- Collaboration Tools
- API
- NPS of Customers
- Multi-Language
- Survey/Poll Management
- Segmentation
- Customer Segmentation
- Reminders
- NPS Survey Structure
- Access Controls/Permissions
- Widgets
- Customizable Templates
- Feedback Management
- Customizable Fields
- Question Branching

**Agentic AI - Idea Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Third-Party Integrations

**Additional Functionality**
- Tagging
- Projections
- Approval Workflow
- Document Management
- Customizable Branding
- Ideation
- Status Tracking
- Activity Dashboard
- Data Security
- Workflow Management
- Project Tracking
- Ratings/Reviews
- Customizable Templates
- Real-Time Analytics
- Communication Management
- AI Copilot
- Task Progress Tracking
- Activity Tracking
- Whiteboard
- Real-Time Notifications
- Document Storage
- Task Management
- Trend Analysis
- Content Management
- Reporting & Statistics
- Surveys & Feedback
- Crowdsourcing
- Innovation Management
- Feedback Management
- Activity/News Feed
- Idea Collection
- Real-Time Data
- Mind Maps
- Single Sign On
- Real-Time Updates
- Email Management
- Collaboration Tools
- Prioritization
- Alerts/Notifications
- API
- Commenting/Notes
- Data Visualization
- Brainstorming
- Drag & Drop
- Search/Filter
- Polls/Voting
- Generative AI
- Template Management
- Archiving & Retention
- Data Import/Export
- Role-Based Permissions
- Progress Tracking
- Mobile Access
- SSL Security
- Idea Development
- Engagement Tracking
- Chat/Messaging
- Configurable Workflow

## Top Canny Alternatives
  - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews)
  - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews)
  - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)