--- title: Canny Reviews meta_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 108 scale: '5' date_modified: '2026-07-26' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews **Vendor:** Canny **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 ## About Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa ## Canny Pros & Cons **What users like:** - Users find Canny's **ease of use** exceptional, making integration and feedback management straightforward and efficient. (12 reviews) - Users love Canny for its **easy integration, powerful features, and responsive customer support** , making it a top choice. (8 reviews) - Users commend Canny's **responsive customer support** , consistently receiving prompt assistance whenever issues arise. (7 reviews) - Users commend the **easy integrations** provided by Canny, facilitating seamless use and powerful functionality with robust support. (6 reviews) - Users value Canny's **efficient feedback management** , streamlining feature requests and enhancing customer insights for better decision-making. (6 reviews) - Easy Setup (5 reviews) - Users value the **seamless integrations** with tools like Slack and Jira, enhancing workflow efficiency and collaboration. (5 reviews) - Easy Management (4 reviews) - Idea Management (4 reviews) - Automation (3 reviews) **What users dislike:** - Users express frustration over the **idea duplication** issue, wishing for features to prevent or manage duplicates effectively. (5 reviews) - Users face challenges with **missing features** , such as inadequate AI assistance and limited mobile app functionality. (5 reviews) - Users face **integration issues** with Canny, impacting software collaboration and overall user experience. (3 reviews) - Users experience **integration difficulties** with Hubspot, though support is helpful, affecting overall satisfaction. (2 reviews) - Users find **learning difficulties** with Canny due to its complex Admin UI and unreliable integration processes. (2 reviews) - Limited Functionality (2 reviews) - Users express frustration with the **ticket merging functionality** of Canny, making it difficult to track old tickets. (2 reviews) - Complex Usability (1 reviews) - Confusing Usage (1 reviews) - Filtering Issues (1 reviews) ## Canny Reviews ### 1. A "cheat code" to understand your customers needs better **Rating:** 5.0/5.0 stars **Reviewed by:** Paul K. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2022 **What do you like best about Canny?** It gives us a direct line to what our customers want, so we can make regular course corrections to our strategy. And the Canny support team are awesome! **What do you dislike about Canny?** There's nothing about this product that I dislike **What problems is Canny solving and how is that benefiting you?** We've been able to prioritise our feature roadmap in a way that aligns with the needs of our customers. It has helped us adapt and grow. ### 2. Great feedback tracking app that I use almost daily **Rating:** 5.0/5.0 stars **Reviewed by:** Dano Q. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Canny?** It's got a lot to like. You can enter feedback sorted by bug/feature request/usability issue, etc. You can then publish the status of those requests as under review, in progress, etc. Users can vote on features they want us to build. And if I'm taking a request during an Intercom chat, I can send the link through Intercom. **What do you dislike about Canny?** The roadmap feature is absurdly expensive. I'm sure it's a cool feature and I would like to use it, but my startup can't pay that much for it. **What problems is Canny solving and how is that benefiting you?** We use Canny to keep track of all the feature requests we get, mostly. It also lets people easily report bugs. We were tracking this in a private spreadsheet before, and now it's public for any user to see. ### 3. Our Canny board is not just our product roadmap, it's our guiding compass. **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine L. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Canny?** We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses. **What do you dislike about Canny?** Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team! **What problems is Canny solving and how is that benefiting you?** Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards. ### 4. Great for Product Teams **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Senior Product Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Canny?** This tool really helps our customers provide feedback and priorities to our Product, and Development teams. We were able to implement this directly into our app which creates a seamless experience for our users. The best part is that we've seen our customers interacting with each other; answering questions and providing help before our team is able to get involved. Our clients have sent in comments saying they love the feature and really want to engage. **What do you dislike about Canny?** Still a new company so there are features they're working on that would be very valuable, but they have a great sense of priority and use their own tool! **What problems is Canny solving and how is that benefiting you?** Feature request control to Product Team, feature request prioritization, community involvement, public roadmap, change logs. Clients love it! they communicate with eachother and having this tool integrated into our app means less telephone between sales, support, and product. ### 5. Tried Using Canny as a Sales Feedback Tool **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Canny?** Canny's Product team is AWESOME - I have rarely used a tool that gives me such visibility into their own roadmap, follows up on every request submitted, and gives updates when a request has become a feature and is released. I aspire to this level of transparency within my own Product team at my org. I also like how easy it is to submit feedback through the tool, vote on ideas, see what has been submitted etc. Its a great idea for any company trying to implement a Suggestion Box or open forum for ideas from all areas of the org. I also liked the integration with Slack, as we got instant updates when something was added and could resource our team around this to manage the channel. Made it easier to see updates then via email or notifications in the tool itself. **What do you dislike about Canny?** The tool ultimately didn't work for our needs. We wanted to use it as an Idea Board for Sales to submit feedback to the product & eng teams so that they can then upvote each others' ideas, which would help us prioritize the feature requests based on what is most asked for. However, the "input form" didn't have enough customizations for us - we needed more flexibility in the types of form fields, what they said etc so we ultimately didn't use them for that. **Recommendations to others considering Canny:** their support is great, and visibility into their roadmap and what they're working on is great! **What problems is Canny solving and how is that benefiting you?** We wanted to solve the feedback loop problem in our org with a tool that would allow users to submit their ideas or requests, in a way that was easy for us to manage and prioritize. It worked for us for a few months when we were about to launch an internal UI and could receive UAT feedback from internal users on our alpha testing team, but since we launched the uI the tool hasn't been as helpful. ### 6. Best tool in class, cuts down greatly on disorganization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2019 **What do you like best about Canny?** The best part about Canny is that it's very easy to use and looks amazingly clean. Easy integration with external platforms. **What do you dislike about Canny?** There are actually a few non-show stopping glitches in the searching and filtering for Canny that make searching for posts less user-friendly for logged in users. It's a little barebones in the 'Roadmap' section. The lack of keyword matching (similar topics feature) also makes it a little bit less user-friendly **Recommendations to others considering Canny:** Try it before you buy it **What problems is Canny solving and how is that benefiting you?** The team had to collect user feeddback through Zendesk before Canny. Curating it all and making user stories for bugs, features, etc. was painstaking and not scientifically validated. With Canny, we have a way to have users upvote their software requests, making the process of choosing what to build a lot better. ### 7. Good for feedback board. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Canny?** I like how it keeps all the feedback in one place. **What do you dislike about Canny?** I dislike how the search function can limit the experience. Can't search partial words...really? **What problems is Canny solving and how is that benefiting you?** Feedback boards. **Official Response from Andrew Rasmussen:** > Hi there, thanks so much for leaving us this feedback. We actually recently made significant improvements to our search functionality, including being able to search partial words. Try it out and let us know how it works for you! 🙂 ### 8. Great Software for Small team **Rating:** 5.0/5.0 stars **Reviewed by:** Emeka O. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about Canny?** It's very easy to use. The transformation from a ticket to an idea makes organization easy. **What do you dislike about Canny?** Security. Anytime something is put online someone has access. **Recommendations to others considering Canny:** I recommend to small businesses **What problems is Canny solving and how is that benefiting you?** Customer feedback ## Canny Discussions - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) - [View Canny pricing details and edition comparison](https://www.g2.com/products/canny/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+09%3A32%3A13+-0500&secure%5Bsession_id%5D=9487a93d-8998-4ff8-b010-057d172e9836&secure%5Btoken%5D=2eb17c3716c81dd5f4a3dd08591f20d50a516ab2b0d199cda02f3cc9876e9f11&format=llm_user) ## Canny Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) ## Canny Features **Analytics** - Analytics **Functionality** - Package Management - Code Analysis - Vulnerability Checks **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Execution** - Team Collaboration - Project Management - Task Management **Management** - Package Access Control - Package Tracking - Automation - Rollback **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Work Capacity - Task Ranking - Custom Workflows - Release Forecasting **Roadmapping** - Roadmaps - Timelines **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **System Management** - Security - System Monitoring **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Integrations** - Gamification - Project Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top Canny Alternatives - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)