--- title: Canny Reviews meta_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 108 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews **Vendor:** Canny **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 ## About Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa ## Canny Pros & Cons **What users like:** - Users find Canny's **ease of use** exceptional, making integration and feedback management straightforward and efficient. (12 reviews) - Users love Canny for its **easy integration, powerful features, and responsive customer support** , making it a top choice. (8 reviews) - Users commend Canny's **responsive customer support** , consistently receiving prompt assistance whenever issues arise. (7 reviews) - Users commend the **easy integrations** provided by Canny, facilitating seamless use and powerful functionality with robust support. (6 reviews) - Users value Canny's **efficient feedback management** , streamlining feature requests and enhancing customer insights for better decision-making. (6 reviews) - Easy Setup (5 reviews) - Users value the **seamless integrations** with tools like Slack and Jira, enhancing workflow efficiency and collaboration. (5 reviews) - Easy Management (4 reviews) - Idea Management (4 reviews) - Automation (3 reviews) **What users dislike:** - Users express frustration over the **idea duplication** issue, wishing for features to prevent or manage duplicates effectively. (5 reviews) - Users face challenges with **missing features** , such as inadequate AI assistance and limited mobile app functionality. (5 reviews) - Users face **integration issues** with Canny, impacting software collaboration and overall user experience. (3 reviews) - Users experience **integration difficulties** with Hubspot, though support is helpful, affecting overall satisfaction. (2 reviews) - Users find **learning difficulties** with Canny due to its complex Admin UI and unreliable integration processes. (2 reviews) - Limited Functionality (2 reviews) - Users express frustration with the **ticket merging functionality** of Canny, making it difficult to track old tickets. (2 reviews) - Complex Usability (1 reviews) - Confusing Usage (1 reviews) - Filtering Issues (1 reviews) ## Canny Discussions - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) - [View Canny pricing details and edition comparison](https://www.g2.com/products/canny/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A23%3A15+-0500&secure%5Bsession_id%5D=b871e059-a68e-48e3-8e72-04a442ba5535&secure%5Btoken%5D=aa8627a2669e6ac40218a0e29b22bb3d01b1b450716fa6927cec2791126b07f7&format=llm_user) ## Canny Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) ## Canny Features **Analytics** - Analytics **Functionality** - Package Management - Code Analysis - Vulnerability Checks **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Execution** - Team Collaboration - Project Management - Task Management **Management** - Package Access Control - Package Tracking - Automation - Rollback **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Work Capacity - Task Ranking - Custom Workflows - Release Forecasting **Roadmapping** - Roadmaps - Timelines **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **System Management** - Security - System Monitoring **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Integrations** - Gamification - Project Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top Canny Alternatives - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)