Top 10 C-Zentrix Contact Center Alternatives & Competitors

Top 10 Alternatives to C-Zentrix Contact Center Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,480)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to C-Zentrix Contact Center, Genesys Cloud CX is:
Slower to reach roi
Easier to admin
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer
Co-Browsing

NiCE CXone Mpower
By NiCE
4.3/5
(1,724)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to C-Zentrix Contact Center, NiCE CXone Mpower is:
Slower to reach roi
Better at meeting requirements
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer

Ozonetel
By Ozonetel
4.6/5
(617)
Product Description
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
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Reviewers say compared to C-Zentrix Contact Center, Ozonetel is:
Easier to do business with
Easier to admin
Better at meeting requirements
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer
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JustCall
By Saas Labs
4.3/5
(2,247)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to C-Zentrix Contact Center, JustCall is:
Easier to admin
Easier to do business with
Better at meeting requirements
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer

CloudTalk
By CloudTalk
4.4/5
(1,624)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to C-Zentrix Contact Center, CloudTalk is:
Easier to admin
Easier to do business with
Better at meeting requirements
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer

Aircall
By Aircall
4.4/5
(1,437)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to C-Zentrix Contact Center, Aircall is:
Easier to admin
Better at meeting requirements
More usable
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer

Kixie PowerCall & SMS
By Kixie
4.8/5
(861)
Product Description
Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch.
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Reviewers say compared to C-Zentrix Contact Center, Kixie PowerCall & SMS is:
Easier to admin
Better at meeting requirements
Easier to do business with
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer

Aloware
By Aloware
4.1/5
(820)
Product Description
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.
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Reviewers say compared to C-Zentrix Contact Center, Aloware is:
Easier to do business with
Easier to admin
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(566)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to C-Zentrix Contact Center, Five9 Intelligent Cloud Contact Center Platform is:
Easier to do business with
Categories in common with C-Zentrix Contact Center:
Call Center Infrastructure (CCI)
Contact Center
Auto Dialer

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers