# What is the best remote support software for customer service teams?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m helping a couple of customer support teams pick a <a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"><strong>remote support platform</strong></a> to handle live troubleshooting with end-users. Their priorities: quick connection setup, intuitive interface for reps, strong security, and integrations with ticketing/CRM systems. I went through G2 data and user reviews — here’s what stands out for <strong>customer service use cases</strong>:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne</strong></a><strong>:</strong> Top-rated overall with perfect satisfaction. Primarily known as an RMM tool, but its remote support features (unattended access, remote monitoring) are a hit with IT-driven customer support desks.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a><strong>: </strong>The classic remote support tool; widely recognized by end-users, which cuts down on friction during live sessions. Also has strong cross-platform support.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/datto-rmm/reviews"><strong>Datto RMM</strong></a><strong>:</strong> More of an MSP/RMM platform but great if you’re blending customer support with ongoing device management.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/jumpcloud/reviews"><strong>JumpCloud</strong></a><strong>:</strong> Identity and device management with remote support baked in. Ideal if your customer support team also manages logins and security policies.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a><strong>:</strong> Very customer support–friendly; lightweight agentless setup, screen sharing, and integrations with Zoho Desk or other CRMs.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/atera/reviews"><strong>Atera</strong></a><strong>:</strong> Another all-in-one RMM/remote support platform used by many MSP-style customer support teams.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/airdroid-business/reviews"><strong>AirDroid Business</strong></a><strong>:</strong> Particularly good for customer support on Android-based devices (kiosks, POS, mobile); strong unattended access.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/action1/reviews"><strong>Action1:</strong></a> Cloud-native and simple to deploy, best for small customer service teams that need quick, secure access.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you’re strictly looking for <strong>frontline customer support tools</strong> (rather than full-blown RMM), also check out <strong>LogMeIn Rescue, ConnectWise Control, and Splashtop,</strong> they’re often mentioned as go-tos for customer-facing support sessions.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Has anyone here run <strong>customer service operations at scale</strong> on these tools? I’d love to know which ones are easiest for non-technical reps to adopt.</p>

##### Post Metadata
- Posted at: 10 months ago
- Author title: SaaS and Software Research
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For those already using these tools with your support teams, how well do they &lt;strong&gt;integrate with your ticketing or CRM systems&lt;/strong&gt;? That seems to be a make-or-break feature for a lot of the teams I’m helping.&lt;/p&gt;

##### Comment Metadata
- Posted at: 10 months ago
- Author title: SaaS and Software Research





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