Birdeye Reviews & Product Details

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Seller

Birdeye

Discussions

Birdeye Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lokendra Khandelwal

Used by Self-Employed and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Birdeye Integrations

(107)

Verified by Birdeye

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Birdeye Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Birdeye, and what problem is it built to solve?

Birdeye builds AI agents for multi-location brands to handle work across marketing, operations, and customer experience. It is designed to help businesses coordinate work across locations, from online visibility and reviews to customer communication and insights.

What languages does Birdeye support?

Birdeye supports 1 language: English.

What company sizes and industries is Birdeye the best fit for?

Birdeye is especially represented among enterprise and mid-market teams, with positive users also spanning several service-oriented industries. The strongest fit signals include:

Enterprise: Organizations with more than 1,000 employees are especially prominent.
Mid-market: Organizations with 51–1,000 employees are also well represented.
Veterinary and healthcare: These are prominent industry groups, including veterinary services, hospitals, and medical practices.
Marketing and advertising: Agencies use it to manage reputation and online presence for clients.
Real estate: Property and community businesses use it to manage reviews and listings.

How long does it take to implement Birdeye across a team?

Birdeye can be quick to launch for straightforward review workflows, while broader rollouts and integrations may take longer. The most common reported ranges are under a month and one to three months.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also common
3–6 months	Less common

What customer support options does Birdeye provide, and how do users find the overall support experience?

Birdeye provides phone and email/help desk support, along with self-service resources such as FAQs and a knowledge base. The support experience is often described as responsive and helpful, particularly for onboarding and resolving setup questions, though some users encounter slow ticket resolution or delays when issues need engineering help.

What is the experience like for teams switching to Birdeye from another tool?

Switching to Birdeye is often about bringing reviews, listings, social publishing, and related workflows together, with a simpler day-to-day experience. Users moving from platforms such as SOCi, Yext, Podium, BrightLocal, and other review or social tools describe wanting better usability, broader functionality, more reliable support, or stronger review-request automation; some also point to price as a factor. The change can reduce the need to move between tools, although setup and integrations may still require effort.

What tools and platforms does Birdeye integrate with, and how do these integrations help users get more value from the product?

Birdeye offers 116 integrations, connecting review and social channels with business systems used in daily workflows.

Review, social, and search platforms: Google, Facebook, Yelp, and Apple.
CRM and sales systems: Salesforce, HubSpot, and Zoho CRM.
Practice and property management: Dentrix, eClinicalWorks, AppFolio Property Manager, and Yardi Voyager.

These connections can help centralize customer feedback and listings, and can link review requests with existing CRM, practice-management, or property workflows. Users describe this as a way to cut down on manual entry and switching between systems, though connection setup and ongoing reliability can vary.

What features or capabilities could make Birdeye even more useful?

Birdeye could be more useful with greater flexibility in reporting, richer social publishing tools, and more adaptable workflows. Recurring improvement requests include:

More customizable reporting: Make dashboards, filters, metrics, and report sharing easier to tailor to teams and locations.
Expanded social capabilities: Improve publishing options and social analytics, including support for richer media and channel-specific actions.
More natural, context-aware AI: Make generated replies and summaries more accurate, varied, and consistent with each organization’s voice.
More flexible automation and surveys: Allow teams to adjust campaign logic, survey questions, and workflows to better match their processes.

How useful do Birdeye users find its AI features in everyday use?

Birdeye’s AI can save time on review responses and summaries, but its usefulness depends on how much editing or human review a task needs.

Writing and responses: AI Text Generation and Automated Responses support drafting replies and other text.
Summaries and insights: AI Text Summarization helps condense reviews and surface themes.

Users find drafts helpful when they need a starting point or want to respond more quickly, and summaries can make large volumes of feedback easier to scan. Generated replies can also feel repetitive, overly generic, or mismatched to the review’s context, so teams often adjust them before publishing.

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Krystle K.

Office Manager

Enterprise (> 1000 emp.)

11/2/2026

"Insightful Dashboard with Fast, Smooth Reporting and Easy Client Communication"

4.5/5

What do you like best about Birdeye?

I love the dashboard layout because it includes details for every important part of what I use Birdeye for. The ability for a client to communicate with us directly is really helpful. I enjoy being able to pull different reports so I can find the historical data I need when I need it and Birdeye as a whole loads quickly and smoothly so I'm receiving information as soon as I'm looking for it. I appreciate that both Google and Facebook integrates in to give me a larger overview of my data with reviews as well. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't believe our company has as much need for most of the Birdeye features so there's not a large return on our investment making pricing a bit challenging for us. I do think there's a lot of support offered and very convenient AI programs integrated into Birdeye that we could look into taking more advantage of in the future as our business continues to grow and develop. Review collected by and hosted on G2.com.

Alyson G.

Practice Manager

Enterprise (> 1000 emp.)

Originally submitted 8/27/2026

"Easy Review Tracking Across Platforms with Helpful AI Reply Support"

5/5

What do you like best about Birdeye?

Easy to use and navigate. The prompt emails I receive once a review is left on any platform and the easy tracking it provides straight across all platforms. If you ever struggle with leaving responses, AI is there to help and you can adjust the wording to better reflect you as a person and not solely rely on AI. I like it, easy to use and all in one location. The process of onboarding was so simple and once setup you don't need to make too many changes, its fantastic! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The only downside I found was when using AI for replying to reviews it's all the same general wording for each review, so there is no difference or tailoring to that review and what is states. Review collected by and hosted on G2.com.

Amanda S.

social worker

Enterprise (> 1000 emp.)

11/2/2026

"User-Friendly Social Posting with Helpful Training and Stock Photo Gallery"

5/5

What do you like best about Birdeye?

I like that Birdeye is user friendly and makes posting to our organization's social media a breeze. I also like the gallery of stock photos so I never have to worry about posting something that falls outside of the guidelines. The training was informative and helpful. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I wish there was a separate box for listing who is pictured for consents that are located on file with our organization's social media managers. They have to delete from the post because there is no where else to list names. It would be helpful to have an additional box listing names that way it definitely gets removed ahead of time! Review collected by and hosted on G2.com.

Nicholas K.

Chief Marketing Officer (CMO)

Mid-Market (51-1000 emp.)

Originally submitted 4/3/2026

"Birdeye Simplifies Multi-Location Reputation Management with Powerful Automation"

5/5

What do you like best about Birdeye?

What I like most is how Birdeye centralizes everything—reviews, listings, messaging, and social—into one clean platform. It makes it much easier to manage our online reputation across multiple locations without jumping between tools. The automation around review requests has been especially valuable, helping us consistently generate new reviews with minimal manual effort. It’s also fairly intuitive for our team, which makes adoption and day-to-day use smooth. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The UI, while generally clean, can take some time to fully learn when digging into more advanced features. Some features feel a bit hidden, especially when it comes to customizing templates or workflows across multiple locations. Overall, nothing that’s a dealbreaker. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye solves the challenge of managing online reputation and local presence for our fitness franchise at scale. Before, reviews, listings, and messaging were fragmented across platforms, which made it difficult to stay consistent and responsive. Now, everything is streamlined in one place, allowing us to respond faster, generate more reviews, and maintain accurate business information across locations. The biggest benefit is efficiency—it saves our team time while helping us build stronger credibility and visibility in each market. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

Thank you for sharing your experience with Birdeye. We're pleased to hear that our platform has helped streamline your online reputation management and local presence for your fitness franchise. We understand the importance of intuitive features and will continue to work on enhancing the user experience.

Fyda F.

Marketing Manager

Enterprise (> 1000 emp.)

10/27/2026

"Birdeye Makes Reputation and Listings Management Effortless Across Locations"

5/5

What do you like best about Birdeye?

Birdeye has been a great partner in helping us strengthen our online reputation, manage business listings, and maintain a consistent brand identity across our locations. Their user-friendly platform, integrations, AI-powered tools, and excellent customer support have helped streamline our processes, improve efficiency, and deliver real value to our business. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

My only concerns are the need for more in-depth email reporting and analytics to better measure campaign performance, along with the lack of a WYSIWYG editor, and a place for image assets for email creation. More robust reporting capabilities and a user-friendly visual email builder would further improve the platform and make email campaign management more effective and efficient. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye has helped us streamline and automate our reputation management process, making review monitoring and management almost entirely hands-off for our teams. This allows our employees to spend less time managing online reviews and more time focusing on their day-to-day responsibilities and delivering a great customer experience, while ensuring we maintain a strong and consistent online presence across all locations. Review collected by and hosted on G2.com.

Christian G.

Community Engagement Coordinator

Enterprise (> 1000 emp.)

Originally submitted 1/23/2026

"Organized Data and Messaging That Makes Customer Complaints a Breeze"

5/5

What do you like best about Birdeye?

The data collected is well organized and easy to use, which helps us make meaningful improvements in our business. Customers appreciate being able to connect with us through the messaging software, and it makes resolving customer complaints a breeze. The AI updates make it even easier to stay connected with customers and respond more smoothly. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There aren't many downsides, but if I had to mention one I would say that there are certain things you can see on mobile that you can't see on the desktop view. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye makes it easier than ever to review multiple platforms at once and hear from all customers in an organized and concise way. The analytics, dashboard, and overall flow of Birdeye cuts out the need to have dozens of tabs open to sort through customer reviews. This makes it much easier to navigate customer complaints and positive reviews. Review collected by and hosted on G2.com.

Brian P.

SVP of Marketing

Mid-Market (51-1000 emp.)

Originally submitted 3/30/2026

"A Great Partner in Scaling Our Online Reputation Management"

4.5/5

What do you like best about Birdeye?

Birdeye has been a valuable partner in helping us scale our online reputation management efforts across multiple locations. The platform's automated review outreach, integration with Salesforce, and centralized management capabilities have helped us significantly increase Google review volume. Their team has also been responsive, knowledgeable, and supportive throughout our partnership. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

While the platform has delivered value, there are opportunities to improve flexibility around contracts and renewals. The automatic renewal provisions and lengthy notice requirements can be challenging for organizations whose technology needs and priorities evolve. Greater flexibility in these areas would make the overall customer experience stronger. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye has helped us streamline and scale reputation management across multiple locations, particularly through automated review requests and integration with Salesforce. This has significantly increased our Google review volume, improved visibility into customer feedback, and strengthened our online presence. Ultimately, it has helped more individuals and families find and evaluate our company when searching for behavioral health services. Review collected by and hosted on G2.com.

Madison L.

Director of Communications

Enterprise (> 1000 emp.)

10/20/2026

"An Essential Tool for Our Marketing and Communications Team"

5/5

What do you like best about Birdeye?

What I like most about Birdeye is how easy the platform is to use. It is user-friendly and makes managing our online presence much more efficient. Our account representative is always friendly, responsive, and willing to help whenever we have questions or need assistance. I also appreciate that Birdeye is constantly making enhancements and adding new features to improve the platform. It is great to work with a company that values customer feedback and continues to find ways to make its services better. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

At this time, I don't have any major dislikes or concerns with Birdeye. My experience with the platform and its support team has been very positive overall. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye makes managing our social media much easier and more efficient. I especially appreciate being able to schedule posts during our peak engagement times and save content in a library to use during months when we may not have as much to share. This feature has been a lifesaver and helps us maintain a consistent social media presence. We also have three team members using different areas of the platform, so having everything in one place is extremely helpful. The reporting features are another major benefit, as they allow us to track performance, measure engagement, and better understand what is working for our company. Overall, Birdeye saves us time and makes an important part of my job much more manageable. Review collected by and hosted on G2.com.

Lauren T.

Chief Community Officer

Mid-Market (51-1000 emp.)

Originally submitted 6/7/2024

"Birdeye is a great tool for busy property managers"

4.5/5

What do you like best about Birdeye?

I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering with Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties. Sahil has been an amazing Customer Success Manager. He always has great new suggestions for me and provides guidance on how to accomplish my goals. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't love the up-selling. But I understand why it is necessary. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites. I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution. New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those! New for 2026: Birdeye is one of my favorite tools. It makes social media posting easy and organized. I use the AI Social tool every time I post. I like that I can make my captions more professional sounding. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements.

Gina .

Marketing Director / SEO

Enterprise (> 1000 emp.)

Originally submitted 5/21/2026

"A Powerful Tool for Managing Multiple Offices Efficiently and Effectively"

5/5

What do you like best about Birdeye?

So many different features have saved me an enormous amount of time. The AI review response agent has been especially valuable — it analyzes sentiment, urgency, and even images to craft personalized, on‑brand replies. With seven dental offices, managing a high volume of reviews across multiple practices can become tedious, but this platform has genuinely freed up a significant portion of my day.

Birdeye’s interface is clean, intuitive, and clearly designed for efficiency. The dashboard brings reviews, messages, listings, and analytics into one simple, easy‑to‑navigate hub. For a multi‑location practice, the ability to toggle between offices or apply updates across all locations at once is a major advantage and eliminates so much repetitive work.

Integrations with multiple platforms are effortless. Whether it’s social media or online listings, the Birdeye platform syncs smoothly to ensure maximum reputation management with minimal manual effort.

Pricing feels fair and reasonable when you consider the number of hours saved by having so many daily tasks centralized in one place. The return on time alone makes it worthwhile.

Performance is solid, and customer support is top‑notch. Any questions or concerns are addressed quickly and thoroughly, which makes onboarding and ongoing use smooth and stress‑free. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don’t have any suggestions for improvement based on the features I currently use. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Time management has been the biggest benefit for me. As a one-person team responsible for social posts, online listings, review responses, and more across seven dental offices, this platform has added real structure to my day. The tools it offers make it easier to handle a high volume of tasks quickly and efficiently, and that has made a noticeable difference in my day-to-day workload. Review collected by and hosted on G2.com.