--- title: Birdeye Reviews meta_title: 'Birdeye Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4154 reviews by the users' company size, role or industry to find out how Birdeye works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 4154 scale: '5' date_modified: '2026-07-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Birdeye Reviews **Vendor:** Birdeye **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 4,154 ## About Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. ## Birdeye Pros & Cons **What users like:** - Users appreciate the **ease of use** of Birdeye, allowing for seamless navigation and quick setup without a steep learning curve. (1019 reviews) - Users appreciate the **ease of use** and seamless navigation of Birdeye, enhancing their review management experience. (1009 reviews) - Users value the **efficiency of review management** with Birdeye, enhancing their reputation and engagement with minimal effort. (851 reviews) - Users praise Birdeye's **excellent customer support** , efficiently aiding integration and enhancing communication with clients. (720 reviews) - Users appreciate the **easy communication and review features** of Birdeye, enhancing scheduling and patient interaction effortlessly. (589 reviews) - Reviews (540 reviews) - Centralized Reviews (497 reviews) - Review Increase (475 reviews) - Efficiency (398 reviews) - Customer Service (385 reviews) **What users dislike:** - Users note **missing features** in Birdeye, expressing a desire for more integration and capabilities in the software. (232 reviews) - Users find the **UI sluggish and the AI chatbot ineffective** , indicating a need for significant improvements in performance. (158 reviews) - Users find **review management confusing** due to update notifications and difficulties with spam removal and dashboard usability. (158 reviews) - Users experience a **learning curve** with Birdeye, finding it challenging to navigate the platform initially. (139 reviews) - Users find that Birdeye has **limited features** and seek enhancements for a more user-friendly experience. (138 reviews) - Users face **integration issues** with Birdeye, leading to implementation challenges and inadequate customer support capabilities. (122 reviews) - Limitations (118 reviews) - Users find **reporting issues** arise when real-time updates are lacking, leading to potential duplication of efforts. (117 reviews) - Poor Customer Support (114 reviews) - Users find Birdeye to be **expensive** without significant downsides, but the AI chatbot's complexity handling could improve. (102 reviews) ## Birdeye Reviews ### 1. Centralized Reputation Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago V. | Experience Management Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Birdeye?** I love that Birdeye allows you to go into as much detail as you want. The dashboards provide a clear overall picture of the digital reputation, helping me understand the reputation we have. If I need more detailed insights, I can delve deeper using social AI and other tools that Birdeye offers, which let me analyze from top to bottom. The dashboards guide us on how we're performing in digital markets, and the social AI is invaluable for understanding interaction and engagement with customers worldwide. Also, the customer success manager has been great with us, making the setup experience smooth. **What do you dislike about Birdeye?** I find the survey portion could be improved to allow me to build, adapt, modify, or configure surveys as I prefer. There are several drafts available, but I can't personalize them into a specific survey that might work better for my company. So, I think that part could be improved. **What problems is Birdeye solving and how is that benefiting you?** Birdeye adds up all online reputation scores into one system, making it easy to review and follow-up. It also lets me send surveys and understand the social reading for my company. ### 2. Easy Customer Outreach via Text and Email for Review Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Steven I. | VP Marketing & Business Development, Building Materials, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Birdeye?** Birdeye has become an important part of our customer communication and reputation management strategy. The platform makes it incredibly easy to reach customers through both text and email to request reviews, which has helped us consistently grow our online presence. I also appreciate having Facebook messages, Google reviews, and other customer interactions all in one place, making it much easier to stay responsive. The interface is intuitive, and the HubSpot integration fits well into our existing workflow. The AI features help save time when responding to reviews, and the reporting provides valuable insights into customer feedback and overall performance. Their support team has also been responsive whenever we've had questions. Overall, Birdeye has delivered a strong return on investment by helping us generate more reviews, improve response times, and better manage our online reputation from a single platform. We have had over 100 5 star reviews since starting the service. **What do you dislike about Birdeye?** There are still a few manual steps involved in uploading customers, but most of that process is now handled automatically. **What problems is Birdeye solving and how is that benefiting you?** Reviews and reputation management will become even more critical as large language models (LLMs) increasingly influence purchase decisions and recommend businesses. Building a larger volume of authentic, high-quality reviews across Google and other trusted platforms will improve visibility not only in traditional search, but also in AI-generated recommendations and conversational search experiences. Strengthening our online reputation today positions Panoramic Doors to be the brand AI platforms are more likely to surface and recommend tomorrow. ### 3. Fantastic Client Satisfaction Management Program! **Rating:** 5.0/5.0 stars **Reviewed by:** Sunny L. | Veterinary Relations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Birdeye?** I love that the AI learns how I word responses and responds to specific sentences or themes the pet owner mentions. It will reword the responses so it covers multiple important aspects, but it appears as if I write it from scratch each time. **What do you dislike about Birdeye?** It would be nice if the AI could automatically start with thanking the reviewer and incorporating their name from the review. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is my main management tool that we use to track our priorities and tasks. It is a tremendously useful and knowledgeable tool to keep everything organized and available in one place for us. We have the information instantly available to actively know second by second how our clients are experiencing each aspect of the process (check-in, finances, quality of care, and check-out). The analytics and reporting help us keep everything together in one place. Our clients are very important to us, and the instant updates on reviews allow us to interact with them and reassure them that their voice is heard. It is also the starting point for every grievance, so it equips us to have the contact and client information to thoroughly review every experience. **Official Response from Ciera Saldona:** > We appreciate your feedback and are glad to hear that Birdeye's reporting features have helped you keep everything in one place and interact with clients effectively. We're committed to providing valuable tools for businesses like yours. ### 4. A fast way to manage your company's reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Savanna F. | Digital Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Birdeye?** My favorite feature of Birdeye is their Reviews AI portal. As someone who works on the marketing side of my company, we found that being able to quickly filter through customer reviews saves us a huge amount of time when it comes to managing our online reputation and finding content to share. I use this feature regularly to sort through reviews, quickly flag any negative ones that need a response, and pull out the ones that include photos so we can share them on our social media pages. It's intuitive to set up and use, making it simple to stay on top of our reviews without digging through everything manually. **What do you dislike about Birdeye?** Birdeye is continuing to make their products better and easy to use. So there may be a few hiccups at times while using their features, but we are provided with great customer support to give us guidence whenever we need it. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is solving the problem of managing customer reviews efficiently across multiple platforms. Before using their Reviews AI portal, it was time-consuming to sift through reviews to find the ones that needed immediate attention, like negative reviews, or the ones with photos that we wanted to repurpose for social media. Now, we can quickly filter through reviews to find exactly what we're looking for, which saves us a significant amount of time on the marketing side. On top of that, Birdeye integrates with multiple review sites, so we no longer have to log into several different platforms to keep track of what customers are saying about us. Everything is pulled into one place, which means we never miss a review, whether it's positive feedback we want to highlight or a negative review we need to respond to quickly. This has made our review management process much more streamlined and has helped us stay on top of our online reputation with a lot less manual effort. ### 5. Great solution for multi-location providers needing centralized review mgmt platform **Rating:** 4.5/5.0 stars **Reviewed by:** Timothy S. | Chief Marketing Officer, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2020 **What do you like best about Birdeye?** Ease of use for the interface and reporting. We've been able to roll out service to 120+ locations and ~300+ employees without any major hiccups. Our Birdeye team is always available and on-point for fixing issues / escalating bugs etc. Birdeye has been a real game changer for us - allowing our entire C-Suite to have access to the daily review counts and easily spotlight patient issues at our local centers. Throughout the organization - Birdeye has helped our front-line team members get a better pulse on the performance of their teams and allows our regional directors to have multi-center snapshots at their fingertips.. **What do you dislike about Birdeye?** Survey functionality is lacking some of the more advanced tech that I get from my SurveyGizmo solution - please fix so that i can migrate more of our patient / prospect surveys into the platform. **Recommendations to others considering Birdeye:** Schedule a demo with Birdeye team **What problems is Birdeye solving and how is that benefiting you?** Problem = 60+ locations with average 20-30 reviews per location per month - so Birdeye has allowed us to centralize monitoring and reporting on patient satisfaction and NPS. Benefits are that we more quickly respond to patient feedback and we've been able to improve our NPS by using Birdeye data to highlight locations that have opportunities for improvement in patient experience. ### 6. Effortless Review Management with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Owner, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Birdeye?** I really like that Birdeye integrates seamlessly with our existing patient software, Dentrix Ascend. It automatically sends out review requests, so we don't have to do anything on our end. If a patient has a Gmail, they get a Google request, and if not, they can respond to a Facebook review. This automation has been very successful at getting us new reviews on Google. The initial setup of Birdeye was also very easy, completed in just two online calls with our setup specialist. I also love that our setup specialist, who is in New York, works late to help us in Hawaii even though we are 6 hours behind him!! **What do you dislike about Birdeye?** There is nothing I dislike about Birdeye. **What problems is Birdeye solving and how is that benefiting you?** Birdeye sends out automated review requests and integrates with our patient software, Dentrix Ascend. It helps us get new Google reviews without any manual input and ensures reviews are sent automatically to Gmail or Facebook. It also provided a widget to update the good reviews automatically on our webpage and the good reviews also get posted to our social media. ### 7. Updated Review: Birdeye Continuously Improves our Online Rating and Reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Rob O. | E-Commerce and Technical Resources Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Birdeye?** Birdeye is analogous to a lighthouse, allowing us to safely navigate and address customer concerns before they turn into a negative review. Their software allows us to provide better customer support and mitigate issues that result in poor ratings and reviews at the company and product level. Birdeye has automated the process for requesting reviews by sending a message after certain actions have taken place. Review responses are automatic and ensure customer feedback is responded to promptly. The Account Managers check in periodically to review goals and any questions or issues. **What do you dislike about Birdeye?** The Birdeye module intended to go on our website had a different overall company rating than our Google Business Page. Our Account Manager explained the discrepancy, but we have elected to not use the rating module widget on our website to mitigate confusion. **What problems is Birdeye solving and how is that benefiting you?** Birdeye is helping to solve issues with our online reputation. We doubled our 5-star reviews and increased our company's overall rating on sites like Google by a full star within the first month. In addition to helping us request and collect positive reviews, the service allows us to mitigate negative reviews by allowing our customers to communicate issues and receive additional support. In a recent update, we can automate review requests based on recent orders through our website. We continue to accrue positive reviews and our rating has increased nearly 2-stars since implementation. The Birdeye team stays in contact and we schedule calls periodically to discuss new opportunities and address any questions or concerns we may have. Update: our Customer Success Manager provided some great feedback on the timing of review requests, as they noticed a recurring pattern in our feedback. Customers were mentioning receiving the feedback request before receiving their order. To improve this, they suggested adding a delay in the automation so the review request is sent when the product is more likely to have been delivered. This small adjustment will go a long way in converting positive experiences into strong Google reviews. We also had recommendations on increasing our social activity by adding more consistent activity. An area we were looking to improve and tie into our reputation management. Birdeye allows us to easily manage this all from one platform. ### 8. Intuitive UI, Fast Setup, and Easy Review Management with Birdeye **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | Loan Officer, Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Birdeye?** Birdeye has an intuitive UI that makes it very easy to set up and optimize. I can quickly see where my reviews came from, where they’re posted, and interact with each one directly through Birdeye’s integration platform, including AI-suggested replies. Onboarding was painless, and I’m already noticing performance results since getting started. **What do you dislike about Birdeye?** My only complaint is that I have to log into my profile via SSO from my work PC, which means I can’t reply to reviews using a regular login from my phone. It would definitely be more convenient to respond on mobile, but waiting until I’m back at my PC isn’t really a problem. **What problems is Birdeye solving and how is that benefiting you?** Birdeye takes the guesswork out of the review process. Review requests are automatically sent to my clients, and I’m notified as soon as they leave a review. From there, the review is posted, and the SEO helps put it in front of the right people so I can connect with more leads. ### 9. Birdeye has changed how our patients find us! **Rating:** 5.0/5.0 stars **Reviewed by:** Lacy H. | Office Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Birdeye?** Before Birdeye our google and facebook reviews were really low. This affected our visibility on google and other search platforms. Birdeye has helped us in our ranking in google as well as other social media platforms. About 90% of our patients find us by searching for a Pediatric Dentist near them. We have a lot of new patients state they have read our reviews on google or social media platforms. **What do you dislike about Birdeye?** I don't have any complaints about this company. They do a great job! **Recommendations to others considering Birdeye:** It's worth the investment! **What problems is Birdeye solving and how is that benefiting you?** We have resolved our lack of patient reviews on Google and Facebook. Our patients love the ease of writing a review based on the reminder they get after their appointment through text or email. I love the direct feedback option too. We do have patients that use the direct feedback instead of resorting to a lesser review score. **Official Response from Ciera Saldona:** > Hi Lacy! We value our customers and always want to provide the best support. Thank you for sharing your experience and being a Birdeye customer! 😍 ### 10. Remote Payments and Privacy That Transformed Our Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Interior designer sales consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Birdeye?** I've been using Birdeye for about five years now, and it has truly helped shape our customer service while making our lives so much easier. It's an indispensable tool for our daily business operations, one we didn't even know we needed until we had it, and I still haven't used it to 100% of its capabilities. One of the biggest benefits for me is privacy. Birdeye lets me maintain excellent client relations and keep communication lines wide open without ever having to give out my personal cell phone number. It has completely transformed my sales process, because I can collect payments securely through the platform anytime and anywhere, so I'm able to lock in a sale no matter where I am. Even when our power goes out at work and we can't use the CC machine, this has saved me many times. Remote payment taking is hands down the best option for me. I also really like being able to navigate clients directly through our website while texting with them, guiding them through pages and closing the sale right then, which has been huge for my closing rates. The mental separation is helpful too, since if I choose to be off or on vacation, a client can still reach out and someone else can work with them. I've had too many times where I missed a personal text or call, and now someone can schedule a delivery or answer a quick question while I'm not 100% checked in. It helps with customers who like to text instead of calling, so they can send issues, questions, and pictures and know it'll go through. I've been on vacation the last two weeks, my clients asked for ETA updates, someone jumped in to answer them, and I added an internal note to thank that person, and the client still thinks it's me. It's been very helpful to see what's been asked and done at the end of the day. It also holds all the old history for the client and full conversations, and questions from our website get directed to us as the store. We switched from Podium mainly because of pricing. Other than being new, the setup was simple. If you want an elevated way to work your clients while remote, I can't recommend Birdeye enough, and I'd rate it a 10 out of 10 to recommend. **What do you dislike about Birdeye?** {"Only issue that i have is sometime the invoice number glitches, and you have to open the number options between each number. The invoice number every time i have to type a number on the app, it make you change from keyboard to number pad between each and every number.","I sometimes don't like that the whole store keeps seeing the sale while I'm working with the client.","I also don't like people seeing my whole conversation with the client, it can get personal sometimes.","The app/payment can be down so we can't accept payments on the app; I have to log in to the web instead.","Onboarding was hectic — newer people and older people that aren't tech savvy were having a hard time. It was simple just annoying for me.","Unfortunately our Birdeye isn't connected to our CRM.","Visibility/permission controls are limited: once something is assigned to someone it becomes available to the whole store, and there's no easy way to set work days/hours or reset visibility when someone leaves."} **What problems is Birdeye solving and how is that benefiting you?** The biggest thing for me is remote payment taking, hands down. I can collect payments securely anytime, anywhere, even when our power goes out and the CC machine won't work. Clients can reach me without my personal cell number, and someone can jump in while I'm off or on vacation. **Official Response from Ciera Saldona:** > Thank you for sharing your positive experience with Birdeye. We understand your privacy concerns and we take them seriously. We are constantly working to enhance our platform and will take your feedback into consideration. ## Birdeye Discussions - [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) - 7 comments, 2 upvotes - [How can I get 100% of our patients to respond to a review request?](https://www.g2.com/discussions/24847-how-can-i-get-100-of-our-patients-to-respond-to-a-review-request) - 1 comment, 2 upvotes - [What is the best experience management software for small businesses?](https://www.g2.com/discussions/what-is-the-best-experience-management-software-for-small-businesses) - 1 comment, 1 upvote - [Credit Restored](https://www.g2.com/discussions/credit-restored) - 1 comment, 1 upvote - [Why Does Birdeye Refuse to Acknowledge Contract Non Renewals?](https://www.g2.com/discussions/why-does-birdeye-refuse-to-acknowledge-contract-non-renewals) - 1 comment, 1 upvote - [View Birdeye pricing details and edition comparison](https://www.g2.com/products/birdeye/reviews/birdeye-review-8196017?section=pricing&secure%5Bexpires_at%5D=2026-07-14+17%3A16%3A04+-0500&secure%5Bsession_id%5D=bb37c383-c76c-432c-9868-ad061b31732a&secure%5Btoken%5D=a496be97c6e81c59fe92a0855c2de0c471fabead61ed669bb9f7812673bd0b6f&format=llm_user) ## Birdeye Integrations - 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[Rent Manager](https://www.g2.com/products/rent-manager/reviews) - [ResWare](https://www.g2.com/products/resware/reviews) - [roommaster](https://www.g2.com/products/roommaster/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SearchAtlas](https://www.g2.com/products/searchatlas/reviews) - [Self Storage Manager](https://www.g2.com/products/self-storage-manager/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [ServMan Pro](https://www.g2.com/products/servman-pro/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [SmartAdvocate](https://www.g2.com/products/smartadvocate/reviews) - [Spectora](https://www.g2.com/products/spectora/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [STORIS Unified Commerce](https://www.g2.com/products/storis-unified-commerce/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Valant](https://www.g2.com/products/valant/reviews) - [Vocal Video](https://www.g2.com/products/vocal-video/reviews) - [Weave](https://www.g2.com/products/chasm-weave/reviews) - [WebPT](https://www.g2.com/products/webpt/reviews) - [WelcomeHome](https://www.g2.com/products/welcomehome/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Birdeye Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments - Digital Wallet Integration **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **SEO Auditing & Monitoring** - SEO Alerting - SEO Auditing - SEO Change Tracking - Technical SEO **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Responses** - Customization - Control - Route To Human **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Feedback Management** - Tagging - Custom Reports and Dashboards **Conversational Platform** - Personalization - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **AI Visibility & Tracking** - AI Mention Tracking - AI Search Ranking Insights **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - SEO Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning - Hashtag Capabilites **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Discovery** - Referral Program **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Performance** - Real-Time Updates - Analytics **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 **SEO Content & Rankings** - Link Building - Keyword Research - SERP Rank Tracking - Localization - Content Insights **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Sentiment & Brand Analysis** - AI Sentiment Monitoring - AI Hallucination Detection **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Insight** - Monitoring - Adoption Insight - Engagement Analysis ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **SEO Reporting** - Competitor Analysis - Data Visualization - Custom Reports - White Label **Payment Options** - Multi-Currency - Online payment portal **Use Cases** - E-commerce - Retail - Customer Service **Feedback Sources** - Online Reviews - Surveys - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Competitive Benchmarking** - Industry AI Sentiment Benchmarking - Competitor AI Presence Comparison **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Mobile** - Mobile Optimization **Security** - POS Verification **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **AI Content Optimization** - Semantic Optimization for AI Models - AI-Driven Content Recommendations **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Conversational Marketing** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Multichannel Sharing - Content Distribution **Platform** - Accounting integration - E-commerce Integration **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Reporting & Alerts** - Real-Time AI Mention Alerts - AI Visibility Reporting **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Birdeye Alternatives - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,475 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (631 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (531 reviews)