Birdeye Reviews & Product Details

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Seller

Birdeye

Discussions

Birdeye Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lokendra Khandelwal

Used by Self-Employed and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Birdeye Integrations

(117)

Verified by Birdeye

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Brian P.

SVP of Marketing

Mid-Market (51-1000 emp.)

3/30/2026

"Birdeye Made Our Reviews Program Scalable with Automation and Salesforce Integration"

4.5/5

What do you like best about Birdeye?

Birdeye has helped us quickly operationalize a more structured and scalable reviews program. The automation, combined with our Salesforce integration, has made it much easier to consistently generate review volume without adding manual work for our team.

We’ve been able to see early traction in both review volume and engagement, and the platform makes it easy to manage responses and monitor sentiment across locations. Overall, it’s been a meaningful step forward in turning reviews into a more intentional growth lever rather than something reactive. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

We’re still early in our use, but one gap so far is the lack of clear benchmarking and guidance around what “good” performance looks like. For example, understanding expected ranges for open rates, click-through rates, and review conversion would help us better evaluate performance and optimize more quickly.

There’s also an opportunity for more proactive insights and recommendations, particularly around how to drive program-specific outcomes (e.g., targeting certain service lines or locations). As we scale, connecting activity in the platform more directly to downstream impact like local SEO performance and visibility would make it even more valuable. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Before Birdeye, our reviews process was largely manual and inconsistent, which made it difficult to generate steady volume or use reviews as a reliable input into local SEO and conversion.

Birdeye has helped us standardize and scale review generation through automation, allowing us to consistently capture feedback across locations without adding operational burden to our team. We’re already seeing improvements in review volume and engagement, and it’s giving us better visibility into sentiment at the location level.

Over time, this is helping us turn reviews into a more proactive lever for improving local search visibility and supporting admissions, rather than something we react to after the fact. Review collected by and hosted on G2.com.

Lauren T.

Chief Community Officer

Mid-Market (51-1000 emp.)

6/7/2024

"Birdeye has helped improve our online reputation for years"

4.5/5

What do you like best about Birdeye?

I love the review generation tools. We run apartment communities and wanted to increase the amount of Google reviews and bring up our scores. We needed a system that would be easy to use. Reema has been wonderful to work with as well. She provides great support for questions or problems I had while learning how to use Birdeye. This is now our 3rd year working with Birdeye. We are partnering wqith Sahil who is knowledgeable and friendly. He helps me with coordinating review request campaigns at my different rental properties. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't like having to resize photos for posts that I am sharing to Insta and FB. I wish it was automatic.

The calls can get sales-y. We do not want more products than we have had. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

I like that all my social media posts can be done in one dashboard. I also really like that I can add a widget for live chat, and a widget for our good reviews to automatically integrate onto my websites.

I am most impressed with how easy it is to send review requests to our residents. The templates are easy to use and straightforward. I LOVE that if someone is having a bad experience they can give us private feedback so we can rectify the solution.

New: I love the widget that gets our 4 and 5-star reviews on our website. It makes a difference when people see those! Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

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Thank you for sharing your positive experience with Birdeye. We're glad to hear that the review generation tools have helped increase the amount of Google reviews for your apartment communities. We're sorry to hear about the inconvenience with resizing photos for posts, and we will take your feedback into account for future enhancements.

Gina .

Marketing Director / SEO

Enterprise (> 1000 emp.)

5/21/2026

"A Powerful Tool for Managing Multiple Offices Efficiently"

5/5

What do you like best about Birdeye?

So many different features have saved me an enormous amount of time. The AI review response agent has been especially valuable — it analyzes sentiment, urgency, and even images to craft personalized, on‑brand replies. With seven dental offices, managing a high volume of reviews across multiple practices can become tedious, but this platform has genuinely freed up a significant portion of my day.

Birdeye’s interface is clean, intuitive, and clearly designed for efficiency. The dashboard brings reviews, messages, listings, and analytics into one simple, easy‑to‑navigate hub. For a multi‑location practice, the ability to toggle between offices or apply updates across all locations at once is a major advantage and eliminates so much repetitive work.

Integrations with multiple platforms are effortless. Whether it’s social media or online listings, the Birdeye platform syncs smoothly to ensure maximum reputation management with minimal manual effort.

Pricing feels fair and reasonable when you consider the number of hours saved by having so many daily tasks centralized in one place. The return on time alone makes it worthwhile.

Performance is solid, and customer support is top‑notch. Any questions or concerns are addressed quickly and thoroughly, which makes onboarding and ongoing use smooth and stress‑free. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don’t have any suggestions for improvement based on the features I currently use. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Time management has been the biggest benefit. As a team of one handling social posts, online listings, review responses, and more, for seven dental offices, this platform has brought real structure to my day. The tools it provides make it easy to manage a large number of tasks quickly and efficiently, which has made a noticeable difference in my daily workload. Review collected by and hosted on G2.com.

Sydney V.

Communications Specialist

Small-Business (50 or fewer emp.)

5/27/2026

"Helpful Integrations, Strong Performance, and HUGE Time Saver"

5/5

What do you like best about Birdeye?

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs. Review collected by and hosted on G2.com.

Christine S.

Accounts Receivable

Mid-Market (51-1000 emp.)

6/9/2026

"Birdeye Streamlines Patient Review Outreach with Smooth Integration and Responsive Support"

5/5

What do you like best about Birdeye?

It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

They are making sending campaigns or massive emails/texts for upcoming promotions that we are offering easier to do and allowing us to add more information and allowing AI templates to help us get started in what we are wanting to display. I love how they helped solve our problem of when and what we are posting where with their Social AI calendar. Is has helped us have all of our information in one spot and see all of our offices and platforms in one area. Review collected by and hosted on G2.com.

Moriah N.

Administrative Specialist

Mid-Market (51-1000 emp.)

10/14/2026

"Easy-to-Use Review Management with AI Responses and Scheduled Reporting"

5/5

What do you like best about Birdeye?

I like that it allows to post responses across several platforms, now has an AI feature when I just want a quick response I don't have to think about, I like that I can tailor auto responses based off the rating, and I like that it is easy to use. There are also several tools such as a data keeping, graph making, and I can send reports to myself with a designated time frame and delivery frequency. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't like that sometimes the reviews that need responses sometimes seem to pop up later than the review date that it was written. I also don't like that sometimes it takes time to remove reviews that a review may have removed on a certain platform and no longer require a response. Review collected by and hosted on G2.com.

Angie S.

Director of Marketing

Enterprise (> 1000 emp.)

12/5/2025

"Amazing Team and Affordable Products—A Winning Combination!"

5/5

What do you like best about Birdeye?

So many things! Great products, affordable, and best of all every person I've worked with on the birdeye team is amazing! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Not a dislike, but it would be cool if we could set NPS surveys to go to the foreman on the account so they get their feedback as soon as it pops into birdeye. Review collected by and hosted on G2.com.

Taylor P.

Property Manager

Enterprise (> 1000 emp.)

9/9/2024

"Great Product for Reviews Online Presence"

4.5/5

What do you like best about Birdeye?

We really like how easy Birdeye is to use, especially when it comes to managing and responding to reviews. Being able to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive and always make sure everything is handled correctly. Overall, the platform offers a great balance of ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and now we use Birdeye every day. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. Review collected by and hosted on G2.com.

Response from Ciera Saldona of Birdeye

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We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment.

Paula E.

Director, Memory Care Wellness

Enterprise (> 1000 emp.)

10/11/2026

"Welbie Makes Calendar Planning Simple, Fast, and Worth the Investment"

5/5

What do you like best about Birdeye?

I love being able to track everything I’m planning on my calendar in one place. The interface is very simple to use, and I can quickly find what I need to build out my monthly calendar without any hassle. The website is fast, and support is easy to reach with a quick response time. Overall, Welbie is one of the platforms I genuinely feel my company has spent money well on. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Sometimes printing is a little tough getting all my text to fit into the calendar box. But I always manage after a few tries here and there. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Unlike the traditional Outlook calendar, Birdeye makes it much easier for me to create calendar events for my residents, print them out, and share them with my team. It has improved our productivity, and now no one can say they didn’t see the calendar or any updates, because everything is tracked in real time. Review collected by and hosted on G2.com.

Michael C.

Manager

Mid-Market (51-1000 emp.)

10/8/2026

"Birdeye Automates Patient Reviews with Smooth CurveHero PMS Integration"

5/5

What do you like best about Birdeye?

Birdeye is helpful because it helps ask all of our patients for a review automatically after they've come in for their visit. It saves us time and money because we don't need to do these tasks manually. The AI generated response helps save time from having to respond to each review manually. Birdeye's integration with CurveHero's PMS is not only useful but also performs well. Their customer support is fast and responsive. Pricing is reasonable and we feel like we're receiving a quality product. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The mobile app has a bit of a lag to it, so improving the speed would help with the experience. Side menus expand when click on the menu and it creates some confusion. Responding via AI response has an extra step I feel like is unnecessary - it should just be a one step quick response. Review collected by and hosted on G2.com.