Birdeye Reviews & Product Details

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Seller

Birdeye

Discussions

Birdeye Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Lokendra Khandelwal

Used by Self-Employed and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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Birdeye Integrations

(107)

Verified by Birdeye

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Birdeye Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Birdeye, and what problem is it built to solve?

Birdeye builds AI agents for multi-location brands to handle work across marketing, operations, and customer experience. It is designed to help businesses coordinate work across locations, from online visibility and reviews to customer communication and insights.

What languages does Birdeye support?

Birdeye supports 1 language: English.

What company sizes and industries is Birdeye the best fit for?

Birdeye is especially represented among enterprise and mid-market teams, with positive users also spanning several service-oriented industries. The strongest fit signals include:

Enterprise: Organizations with more than 1,000 employees are especially prominent.
Mid-market: Organizations with 51–1,000 employees are also well represented.
Veterinary and healthcare: These are prominent industry groups, including veterinary services, hospitals, and medical practices.
Marketing and advertising: Agencies use it to manage reputation and online presence for clients.
Real estate: Property and community businesses use it to manage reviews and listings.

How long does it take to implement Birdeye across a team?

Birdeye can be quick to launch for straightforward review workflows, while broader rollouts and integrations may take longer. The most common reported ranges are under a month and one to three months.

Time to go live	Relative frequency
Under 1 month	Most common
1–3 months	Also common
3–6 months	Less common

What customer support options does Birdeye provide, and how do users find the overall support experience?

Birdeye provides phone and email/help desk support, along with self-service resources such as FAQs and a knowledge base. The support experience is often described as responsive and helpful, particularly for onboarding and resolving setup questions, though some users encounter slow ticket resolution or delays when issues need engineering help.

What is the experience like for teams switching to Birdeye from another tool?

Switching to Birdeye is often about bringing reviews, listings, social publishing, and related workflows together, with a simpler day-to-day experience. Users moving from platforms such as SOCi, Yext, Podium, BrightLocal, and other review or social tools describe wanting better usability, broader functionality, more reliable support, or stronger review-request automation; some also point to price as a factor. The change can reduce the need to move between tools, although setup and integrations may still require effort.

What tools and platforms does Birdeye integrate with, and how do these integrations help users get more value from the product?

Birdeye offers 116 integrations, connecting review and social channels with business systems used in daily workflows.

Review, social, and search platforms: Google, Facebook, Yelp, and Apple.
CRM and sales systems: Salesforce, HubSpot, and Zoho CRM.
Practice and property management: Dentrix, eClinicalWorks, AppFolio Property Manager, and Yardi Voyager.

These connections can help centralize customer feedback and listings, and can link review requests with existing CRM, practice-management, or property workflows. Users describe this as a way to cut down on manual entry and switching between systems, though connection setup and ongoing reliability can vary.

What features or capabilities could make Birdeye even more useful?

Birdeye could be more useful with greater flexibility in reporting, richer social publishing tools, and more adaptable workflows. Recurring improvement requests include:

More customizable reporting: Make dashboards, filters, metrics, and report sharing easier to tailor to teams and locations.
Expanded social capabilities: Improve publishing options and social analytics, including support for richer media and channel-specific actions.
More natural, context-aware AI: Make generated replies and summaries more accurate, varied, and consistent with each organization’s voice.
More flexible automation and surveys: Allow teams to adjust campaign logic, survey questions, and workflows to better match their processes.

How useful do Birdeye users find its AI features in everyday use?

Birdeye’s AI can save time on review responses and summaries, but its usefulness depends on how much editing or human review a task needs.

Writing and responses: AI Text Generation and Automated Responses support drafting replies and other text.
Summaries and insights: AI Text Summarization helps condense reviews and surface themes.

Users find drafts helpful when they need a starting point or want to respond more quickly, and summaries can make large volumes of feedback easier to scan. Generated replies can also feel repetitive, overly generic, or mismatched to the review’s context, so teams often adjust them before publishing.

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Sydney V.

Communications Specialist

Small-Business (50 or fewer emp.)

Originally submitted 5/27/2026

"Helpful Integrations, Strong Performance, and HUGE Time Saver"

5/5

What do you like best about Birdeye?

The integrations across so many different platforms has been a game changer for our social media and review engagement. Another aspect that has saved us a great deal of time is being able to manage and automate office listings, marketing posts, review responses, etc. for several locations at once. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

It would be incredible if Birdeye could feed updated information back into our scheduling software. For example, if an email bounces back as non-deliverable, I’d love for it to be flagged or marked in some way so our team knows to update it the next time we interact with that client.

The only other thing I haven’t loved is that, when we were interested in adding mass texting capabilities, we discovered our initial integration wasn’t sufficient. We tried to update our integration using an SFTP file transfer; however, there wasn’t a quick or simple way to filter the necessary data from our software into the correct format to support further integration. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Birdeye has given our seven locations the ability to consolidate social media, email campaigns, review requests, and online inquiries/leads in one place. It saves us hours each week by automating review requests nightly, letting us create social media posts and schedule them across multiple platforms for all locations at once, and enabling us to communicate with online inquiries/leads in real time. It's easy to use and is customizable to fit our needs. Review collected by and hosted on G2.com.

Christine S.

Accounts Receivable

Mid-Market (51-1000 emp.)

Originally submitted 6/9/2026

"Birdeye Streamlines Patient Review Outreach with Smooth Integration and Responsive Support"

5/5

What do you like best about Birdeye?

It has been a great tool for automatically reaching out to patients and encouraging them to leave reviews, while seamlessly displaying those reviews across our various platforms without requiring our team to manually enter patient information, log into multiple systems, or create posts highlighting top reviews. The integration process was smooth and worked seamlessly with all of our existing systems.

Additionally, whenever we encounter an issue or need assistance troubleshooting, the support team is easy to reach and provides prompt, helpful resolutions.

One feature we particularly appreciate is the ability for patients to provide private feedback about their experiences if they are not comfortable posting a public review. This allows us to address any concerns directly, improve their experience, and make their next visit even better. Overall, it has been an efficient and valuable tool for both patient engagement and practice growth. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

There is not much that I do not like about Birdeye. The only thing that I would like to make easier is to block or remove patients that we would not like to receive a review message. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

They are making sending campaigns or massive emails/texts for upcoming promotions that we are offering easier to do and allowing us to add more information and allowing AI templates to help us get started in what we are wanting to display. I love how they helped solve our problem of when and what we are posting where with their Social AI calendar. Is has helped us have all of our information in one spot and see all of our offices and platforms in one area. Review collected by and hosted on G2.com.

Moriah N.

Administrative Specialist

Mid-Market (51-1000 emp.)

10/14/2026

"Easy-to-Use Review Management with AI Responses and Scheduled Reporting"

5/5

What do you like best about Birdeye?

I like that it allows to post responses across several platforms, now has an AI feature when I just want a quick response I don't have to think about, I like that I can tailor auto responses based off the rating, and I like that it is easy to use. There are also several tools such as a data keeping, graph making, and I can send reports to myself with a designated time frame and delivery frequency. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't like that sometimes the reviews that need responses sometimes seem to pop up later than the review date that it was written. I also don't like that sometimes it takes time to remove reviews that a review may have removed on a certain platform and no longer require a response. Review collected by and hosted on G2.com.

Angie S.

Director of Marketing

Enterprise (> 1000 emp.)

Originally submitted 12/5/2025

"Amazing Team, Affordable Products, Endless Advancements —A Win for Any Business"

5/5

What do you like best about Birdeye?

So many things! Great products, affordable, and best of all every person I've worked with on the Birdeye team is amazing! They are continually expanding their tools and services. You can definitely grow into tools they offer. I've had a great experience with their automated surveys - no lags or disruptions in service, the AI summaries are a huge help with prepping for meetings, and our Customer Success Manager is the best. He takes time to answer all my questions in each monthly meeting. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Not a dislike, but it would be cool if we could set NPS surveys to go to the foreman on the account so they get their feedback as soon as it pops into Birdeye. I'm also looking forward to some of the AI tools offering features for my industry specifically. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

We love how easy it is to track and respond to reviews now and our NPS surveys cost so much less to send out! We've just started SMS campaigns to older leads in our CRM and are starting to see some action with them - it's easy to use, which is a huge plus. The AI summaries of surveys and reviews make preparing for meetings easy. The auto responses to reviews are getting better and better - they sound more like us than they did when we first started using them - which makes our job much easier! Review collected by and hosted on G2.com.

Taylor P.

Property Manager

Enterprise (> 1000 emp.)

Originally submitted 9/9/2024

"Great Product for Reviews Online Presence"

4.5/5

What do you like best about Birdeye?

We really like how easy Birdeye is to use, especially for managing and responding to reviews. The ability to push consistent business information across multiple websites is also a major value for us. Birdeye’s customer service has been excellent—they’re responsive, and they always make sure everything is handled correctly.

Overall, the platform strikes a great balance between ease of use, strong support, and several genuinely useful features. We had it up and running in about two weeks, and now we use Birdeye every day. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

My biggest concern is how quickly the AI world is changing and how hard it can be to stay on top of everything. Integration was also a bit of a hurdle; it took extra effort on my end to get everything set up properly and running smoothly. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

We're pleased to hear that Birdeye has been beneficial for centralizing your review management and page responses. We appreciate your feedback about our customer service and are committed to providing excellent support. We understand your concern about pricing and would be happy to explore options to ensure you are getting the best value for your investment.

Eddie S.

Vice-President

Enterprise (> 1000 emp.)

10/22/2026

"Birdeye Makes Social Responses Effortless with Smart Automation and Helpful Support"

5/5

What do you like best about Birdeye?

The best part about Birdeye is its ability to automate responses and let us set up company-wide templates with triggers. The UI is simple to understand and navigate, and it’s very user-friendly. It really gives the impression that I have an entire social media team responding to everything. The staff is responsive and helpful whenever we run into an issue, and they make onboarding new locations very easy. Its integration with multiple listing platforms is also extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

While Birdeye is a very useful tool, with the growing availability of AI, Birdeye’s pricing may start to become a barrier to entry. Review collected by and hosted on G2.com.

Paula E.

Director, Memory Care Wellness

Enterprise (> 1000 emp.)

10/11/2026

"Welbie Makes Calendar Planning Simple, Fast, and Worth the Investment"

5/5

What do you like best about Birdeye?

I love being able to track everything I’m planning on my calendar in one place. The interface is very simple to use, and I can quickly find what I need to build out my monthly calendar without any hassle. The website is fast, and support is easy to reach with a quick response time. Overall, Welbie is one of the platforms I genuinely feel my company has spent money well on. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

Sometimes printing is a little tough getting all my text to fit into the calendar box. But I always manage after a few tries here and there. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Unlike the traditional Outlook calendar, Birdeye makes it much easier for me to create calendar events for my residents, print them out, and share them with my team. It has improved our productivity, and now no one can say they didn’t see the calendar or any updates, because everything is tracked in real time. Review collected by and hosted on G2.com.

Michael C.

Manager

Mid-Market (51-1000 emp.)

10/8/2026

"Birdeye Automates Patient Reviews with Smooth CurveHero PMS Integration"

5/5

What do you like best about Birdeye?

Birdeye is helpful because it helps ask all of our patients for a review automatically after they've come in for their visit. It saves us time and money because we don't need to do these tasks manually. The AI generated response helps save time from having to respond to each review manually. Birdeye's integration with CurveHero's PMS is not only useful but also performs well. Their customer support is fast and responsive. Pricing is reasonable and we feel like we're receiving a quality product. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The mobile app has a bit of a lag to it, so improving the speed would help with the experience. Side menus expand when click on the menu and it creates some confusion. Responding via AI response has an extra step I feel like is unnecessary - it should just be a one step quick response. Review collected by and hosted on G2.com.

Tracy W.

Veterinary Practice Manager

Small-Business (50 or fewer emp.)

Originally submitted 11/18/2024

"Birdeye for reviews and referrals"

4.5/5

What do you like best about Birdeye?

I absolutely love that I don't have to go to every website to find my reviews. It is easy to find all my reviews and reply to each one from one site. I use, almost exclusively, the AI tools to assist in my responses. Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

I don't see any downsides. It's easy to use and keeps me organized. I wish the AI tool would give me more unique responses, but that is minimal. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

The time it takes to find and respond to every review. Birdeye puts all of my reviews in one site that I can see and reply to each one. The AI interface for replying to the reviews is so helpful and saves me a ton of time. It seamlessly integrates into my social media sites to also post positive reviews. I have also just started using the referral part. It is going very well so far. I can see and analyze each time a client refers someone else. These referral alerts are key to recognizing those clients that are engaged with our company. Review collected by and hosted on G2.com.

Mary R.

Internet Marketing Manager / SEO Consultant

Enterprise (> 1000 emp.)

Originally submitted 2/20/2021

"Birdeye is so much more than a Review Software! It's innovative platform offers powerful tools."

5/5

What do you like best about Birdeye?

Our President received a Birdeye review request from a vendor and was impressed, so he asked me to look into it. From our very first interaction, I was amazed by how thorough, helpful, and friendly the Birdeye team was.

The platform is user-friendly, offers a lot of great features, and continues to evolve with new upgrades and options, keeping up with AI, SEO and whatever other marketing trends are on the horizon. Whenever I have a question, their team is incredibly responsive. Honestly, I have not experienced this level of responsiveness from any other vendor.

All 12 of our transmission shops have embraced the software, and we have seen our reviews increase by approximately 406%.

I am also very impressed with Birdeye's AI tools. They offer some really useful and innovative options, are fairly easy to use, and save us a tremendous amount of time.

Each of our 12 locations has different needs, so we do not use every feature Birdeye offers. However, Birdeye continues to stay on the cutting edge with new features, and I have even had the opportunity to help test some of them and provide feedback.

If you need help generating and managing reviews, improving your online presence, or managing business listings, I would definitely recommend Birdeye. The technology is excellent, the AI tools are impressive, and their customer service is second to none! Review collected by and hosted on G2.com.

What do you dislike about Birdeye?

The AI review response suggestions have been improved by adding the city in the response, but sometimes the city is incorrect! It has improved by including keyword phrases to help with “Google Juice".

When I am using 'last month', every single time I click on a new report, it goes back to the last 12 months. The 'last month' option doesn't stick and I always find this frustrating!

The “Listings AI” is about 85% ineffective for our business. We are not an “auto repair shop,” and most of the suggestions aren’t relevant to what we do. That said, it did bring attention to places where an alternate URL was listed, and we were able to correct that, which was helpful.

The “reports” feature is confusing—especially the section that shows the number of email messages sent. For our company, that number always seems off. The labels are very confusing. Renaming more of the columns in a more user-friendly way would help a lot. I often have to reach out to customer service because the column names are not truly indicative of what stat they’re providing (at least to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don’t get enough Yelp reviews to justify paying—and most Yelpers are complainers—so right now, we don’t want more Yelp reviews.

The Google Business Profile “Ask for Directions” stats really should not be displayed, because this stat is inaccurate. I can confirm this with my own business: no one has ever shown up at my door, yet Google reports that ~48+ people ask for directions each month. That’s wildly inaccurate. Please remove this from your stats—it makes me question other stats when I see this and know that no one has ever knocked on my door.

The scheduling feature is a valuable addition, but we only use Facebook, and we already use the scheduling feature on the Facebook site. If we used more social media venues, it would be much more helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Birdeye:

The training is well worth the time! Use the reports as they tell a great story, and give you ideas on how to improve or modify things. Review collected by and hosted on G2.com.

What problems is Birdeye solving and how is that benefiting you?

Before we started using Birdeye, our General Managers and front desk staff very rarely made it a priority to ask for reviews, no matter how often we encouraged them. Since investing in this software, the owner now expects everyone to use it consistently. Collecting reviews regularly has not only strengthened our reputation, but has also helped us stay competitive—especially during slower times. We’re hopeful that the positive feedback we’ve built up will encourage new prospects to choose our business. In fact, one of our locations made it a priority to increase their reviews last year, and they had a great year, compared to the last 5 years! They now understand how great reviews help prospects make their final decision.

From the Admin area, I can monitor which of our 12 shops are sending out emails, text messages and QR codes, but I still struggle to get them to consistently request customers’ email addresses. I think this would improve our chances of receiving more reviews. Even with my monthly reminders, only two shops reliably ask for email addresses. The others say customers worry about getting too many emails, even though I explain that Birdeye only sends a single reminder if a review hasn’t been left.

I keep wondering whether adding some “helper text” in the email reminder—reassuring customers they’ll only receive one email—might make a difference. Any advice or suggestions would be greatly appreciated. Has anyone tried using helper text for this purpose, or has it been considered?

I like the 'reports' feature so I can compare the 12 shops and share the reports monthly with the team.

Our leadership and customer service team at Birdeye always share great tips and recommendations whenever I reach out. They’re fantastic—very responsive and genuinely helpful. If I ask, they’ll send follow-up emails with screenshots and they always offer to set up a call if I need more clarification.

The AI responses are very helpful. I use them and tweak them as needed, and give me a variety of options, which I really appreciate. I love having choices for responses that can be professional, more detailed, comical, and so on. If they included our keyword phrases 'transmission shop' and the city, I would use more of them 'as is'. Review collected by and hosted on G2.com.

Response from ciera saldona of Birdeye

Thanks for your feedback Mary! We are happy to hear that your team is embracing the platform and enjoying BirdAI!