[
Asana Reviews
](https://www.g2.com/products/asana/reviews)

[
Asana Reviews
](https://www.g2.com/products/asana/reviews)

# Asana Features

##### 
## Tasks (9)

Creation & Assignment

Create and assign tasks for individual users with details and due dates.

Due Dates

Set deadlines and milestones for tasks, manually or automatically (based on project templates).

Task Prioritization

Set priority levels on tasks so individuals can organize their work.

To-Do Lists

Each user can view their list of tasks to be completed without having access to other tasks.

Dependencies

Define dependencies between tasks and the rules to manage them.

Mass Updates

Allows users to update multiple tasks at the same time, accross multiple projects.

Drag & Drop

Users can move tasks and change dependencies using drag and drop.

Recurring Tasks

Define recurring tasks that can be scheduled automatically at pre-defined intervals.

Real-Time Updates

Receive system updates as soon as any changes are made

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##### 
## Projects (33)

Planning

Plan and create work breakdown structure (WBS) based on the scope of the project.

Project Map

Projects can be mapped out with milestones, due dates, deliverables and interdependencies.

GANTT

Provide visual representations of tasks, dependencies, and progress.

Calendar View

Planned projects are mapped to a schedule with due dates and deliverables detailed day-by-day.

Views

Create customized project views for internal and external purposes (eg: for customers).

Project Budgeting

Associate a budget with a project and allocate it accordingly by task or resource.

Issue Tracking

Track issues at the project or task level, and manage resolutions.

Templates

Provide standards templates that can be customized by users to create new projects.

Time & Expense

Track time and expenses associated with projects or tasks.

Methodologies

Support agile and waterfall project management methodologies.

Project Time Tracking

Measure time to completion or hours worked for projects

Bug Tracking

Monitor and track bugs and issues in the system.

Milestone Tracking

Monitor task progress and planned accomplishments to better manage project status

Task Progress Tracking

Track the status and progress of tasks

Activity Tracking

Track and document all activities across devices, networks, and other systems

Project Tracking

Monitor the progress of projects from start to finish

Status Tracking

Track the status over time for a request, process, asset, or transaction

Progress Tracking

Reporting on how each user, task or process has advanced since its initiation

Agile Methodologies

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Sprint Planning

Identifying the tasks to be completed and the people to complete them during a set period of time

Project Planning

Organize and schedule projects

Release Planning

A timeline for taking a project live that outlines what features should be operational at the go-live date

Multiple Projects

Ability to handle several projects simultaneously

Multi-Department/Project

Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location

Customizable Templates

Pre-designed layouts that can be customized to match preferences and requirements

Project Templates

Pre-designed project plans that can be customized

Gantt/Timeline View

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Percent-Complete Tracking

Level of completion within a task

Reporting/Project Tracking

Track task progress, milestones, delays, or other key information and generate reports on them for evaluation

Goal Setting/Tracking

Establish measurable goals and objectives and track their progress over a specific period of time

Time Tracking

Measure and track time including hours worked and paid time off (PTO)

Traditional Methodologies

Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch

Task Planning

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##### 
## Resource Management (5)

Resource Definiton

Create human and material resources and categorize them based on skills and other criteria.

Capacity

Monitor capacity in real time to track resource use and identify bottlenecks.

Scheduling

Allocate resources by matching capacity and demand, by project, team, or department.

Task Scheduling

Track and manage the scheduling of tasks

Project Planning/Scheduling

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

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##### 
## Project Monitoring (4)

Baselining / KPIs

Track key performance indicators or baseline assessments throughout project lifecycle or across multiple projects.

Resource Allocation

Monitor resource allocation to identify shortages and adjust accordingly.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

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##### 
## Communication (12)

Wiki Documentation

Provides a wiki to keep useful product documentation.

Customer Ideation

Provides a medium for users to make suggestions for the product.

NPS of Customers

Calculate NPS of customers

360 Degree Feedback

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Confidence Levels

Allows users to rate their confidence level concerning goal completion.

Messaging Integrations

Integrates with outside business instant messaging tools.

Onboarding

Provides built-in onboarding tools for new user adoption.

Chat

Provide live chat tools for instant messaging

Discussions

Ability to involve multiple users in public or private discussions

External

Allow external users to use chat and discussions

Feedback

Provide functionality to create and manage polls and surveys

Announcements

Manage news and announcements by company or department

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##### 
## Planning (7)

Work Capacity

Measures the amount of work an employee can handle in a sprint.

Task Ranking

Ranks the priority of a task.

Kanban Board

provides a Kanban board to visualize tasks.

Custom Workflows

Enables the creation of custom workflows to facilitate various processes.

Release Forecasting

Predicts a products release based on the workflow.

Projections

Estimate or forecast of a future scenario based on the study of present trends

Prioritization

Arrange tasks based on the level of priority or urgency

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##### 
## Workflow Management (9)

Time Tracking

Tracks the amount of time spent on a task.

Progress Monitoring

Measures the progress of tasks within a product workflow.

Budgeting

Measures the cost of tasks and enables the allocation of budget to different projects.

Progress Tracking

Reporting on how each user, task or process has advanced since its initiation

Status Tracking

Track the status over time for a request, process, asset, or transaction

Activity Tracking

Track and document all activities across devices, networks, and other systems

Milestone Tracking

Monitor task progress and planned accomplishments to better manage project status

Task Progress Tracking

Track the status and progress of tasks

Project Tracking

Monitor the progress of projects from start to finish

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##### 
## Setup (6)

Activities

Provide standard activities and tasks that can be customized by users

Flows

Users can easily create flows using drag and drop features

Dependencies

Define and manage dependencies between tasks and workflows

Notifications

Include alters that can be used with workflows

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Business Process Automation

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

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##### 
## Management (3)

Updates

Ability to update multiple workflows at the same time

Audit Trail

Maintain a history of all workflow changes

Integration

Integrate with ERP or project management software

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##### 
## Goal Creation (5)

Team OKR

Allows users to make team-wide OKRs.

Individual OKR

Allows users to make OKRs for individual team members.

Mind Mapping

Allows users to arrange tasks and goals in a mind map.

Action Item Creation

Allows users to create goals and takss based on action items decided in in-person meetings.

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

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##### 
## Platform Basics (7)

Drag & Drop Scheduling

Ability to drag and drop projects and tasks within a marketing calendar.

Project and Task Lists Organization

Ability to organize recurring projects and tasks into standardized workflows.

Project Templates

Provides marketing project templates, which can include editorial calendars, marketing project plans, creative requests, campaign management, event calendar, etc.

Budgeting and Cost Estimation

Provides tracking for marketing campaign costs and the ability to allocate expenses to budgets.

Team Member Roles

Ability to assign team members specific roles on specific projects.

Automated Alerts and Notficiations

Ability to send automated alerts and notifications when projects have been updated and/or compelted.

To-Do List

A digital list of items that need to be completed

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##### 
## Content Planning (4)

Content Organization

Ability to organize content and manage approvals during the content creation process.

Task Assignment

Ability to assign content tasks to writers, designers, and editors.

Multi-Channel Marketing

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Task Scheduling

Track and manage the scheduling of tasks

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##### 
## Other Features (2)

Integrations

Ability to integrate with other tools, including project management tools, productivity tools, marketing technology, publishing tools, etc.

Reporting

Ability to export all marketing activities to a PDF report to easily share results with relevant stakeholders.

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##### 
## Task Creation (4)

Creation & Assignment

Create and assign tasks for individual users with details and due dates.

Due Dates

Set deadlines and milestones for tasks, manually or automatically (based on project templates).

Drag & Drop

Users can move tasks and change dependencies using drag and drop.

Mass Updates

Allows users to update multiple tasks at the same time, accross multiple projects.

Show More

##### 
## Task Management (5)

Task Prioritization

Set priority levels on tasks so individuals can organize their work.

To-Do Lists

Each user can view their list of tasks to be completed without having access to other tasks.

Dependencies

Define dependencies between tasks and the rules to manage them.

Recurring Tasks

Define recurring tasks that can be scheduled automatically at pre-defined intervals.

Project Templates

Pre-designed project plans that can be customized

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##### 
## Automation (3)

Workflows

Provide standard workflows that can be used accross the company.

Customization

Allow administrators to configure workflows and processes.

Data repository

Deliver a single data repository for all project information.

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##### 
## Administration (3)

Permissions

Define and manage roles and access rights for the entire system.

Procedures

Maintain procedures for data access and governance.

Remote Work

Allow users to use the system online and on mobile devices.

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##### 
## Project management (7)

Task Prioritization

Set priority levels on tasks so individuals can organize their work.

Dependencies

Define dependencies between tasks and the rules to manage them.

Planning

Plan and create work breakdown structure (WBS) based on the scope of the project.

Views

Create customized project views for internal and external purposes (eg: for customers).

Scheduling

Allocate resources by matching capacity and demand, by project, team, or department.

Critical Path

Automatically calculate the critical path for projects and update it when projects change.

Dashboards

Deliver dashboards that display project data and KPIs in real time.

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##### 
## Workload (4)

Resource Allocation

Monitor resource allocation to identify shortages and adjust accordingly.

Workspace

Define customizable workspace for teams, departments, and external users.

Configuration

Provide drag and drop options to configure workspaces.

Insights

Monitor work accross the company and analyze performance.

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##### 
## Communication & Collaboration (3)

Communication Channels

Support multiple channels for internal and external communications.

Document Management

Allow users to share and collaborate on documents and files.

Collaboration

Help users meet, share workspaces, and collaborate on tasks.

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##### 
## Cost Management (3)

Project Budgeting

Associate a budget with a project and allocate it accordingly by task or resource.

Time & Expense

Track time and expenses associated with projects or tasks.

Profitability

Monitor project proftability by team or department.

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##### 
## Integration (3)

Front Office

Integrate with CRM, marketing, or customer service software.

Back Office

Provide integration with accounting software and ERP systems.

External data

Connect to external data sources such as databases or BI software.

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##### 
## Content & Documents (4)

File Sharing

Documents can be shared between users and teams

Notes

User can share notes with colleagues or external users

Search

Help users find documents and other types of content

Versioning

Keep track of document versions and related changes

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##### 
## Controls (5)

Custom Views

Create personalized project views for collaboration

Followers

Allow users to follow tasks which are not assigned to them

User Management

Define and manage users access to documents and collaboration features

Calendars

Manage private and shared calendars and associated events

Public Sharing

Make project views available for the public.

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##### 
## Project Management (4)

Task Management

Include features to create, assign, and manage tasks.

Planning

Deliver project plans that can be customized by users.

Visibility

Provide visibility into collaborative processes accross the company

Integration

Provide integration with task management and project management software.

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##### 
## Remote Collaboration (4)

Alignment

Align remote employees with their colleagues and external users

Accountability

Define and track responsabilities for remote users

Connectivity

Allow users to connect to tools that they use remotely

Offline Mode

Users can work offline and changes are synced when they back online

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##### 
## Responses (1)

Multi-Language

Manage and support multiple languages

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##### 
## Platform (2)

Drag & Drop Editor

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Human-in-the-loop (HITL)

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

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##### 
## Marketing Campaign Performance (8)

Performance and ROI Tracking

Ability to track marketing campaign performance and return on investment (ROI).

Activity Tracking

Ability to compare marketing plans to historical activity.

Project Tracking

Monitor the progress of projects from start to finish

Progress Tracking

Reporting on how each user, task or process has advanced since its initiation

Goal Setting/Tracking

Establish measurable goals and objectives and track their progress over a specific period of time

Status Tracking

Track the status over time for a request, process, asset, or transaction

Project Time Tracking

Measure time to completion or hours worked for projects

Task Progress Tracking

Track the status and progress of tasks

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##### 
## Generative AI (14)

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

AI Text Generation

Allows users to generate text based on a text prompt.

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

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##### 
## Automation - AI Agents (7)

Sales Follow-Up

Allows users to automate responses to customer inquiries across various channels.

Customer Interaction Automation

Allows users to automate responses to customer inquiries across various channels.

Lead Generation

Allows users to automate the process of generating and qualifying sales leads.

Document Processing

Allows users to automate the handling, processing, and management of documents.

Feedback Collection

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Natural Language Processing

Process and analyze human language in text or audio form

Simulation and Scenario Generation

Generative AI can generate synthetic data and simulate scenarios for training and testing purposes.

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##### 
## Customization - AI Agent Builders (6)

Natural Language Configuration

Supports configuration using natural language instructions.

Tone Customization

Allows users to customize the tone of agent.

Security Guardrails

Enables definition of clear security guardrails for agent actions.

API Security

Protect APIs from threats using authentication, access control and encryption

Data Security

Protect sensitive data for digital privacy

Authentication

Verify the identity of users/devices to enable secure access

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##### 
## Functionality - AI Agent Builders (5)

Omni-channel Support

Provides support across web, mobile, messaging apps, and other channels.

Agent Branding

Allows customization of agent branding, including visual appearance and conversational style.

Proactive Response Capabilities

Equips agents with proactive response capabilities based on predefined triggers.

Multimedia Support

Supports various file formats

Multi-Modal Input Support

Processing different types of input like text, voice, images etc.

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##### 
## Data and Analytics - AI Agent Builders (2)

Contextual Awareness

Offers agents the ability to maintain contextual awareness across interactions.

Data Privacy Compliance

Ensures compliance with data privacy and governance requirements.

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##### 
## Integration - AI Agent Builders (5)

Workflow Automation

Automates workflows and actions based on agent responses.

API Usage

Allows the use of APIs for advanced agent configuration.

Platform Interoperability

Enables interoperability with multiple platforms for unified experiences.

CRM Data Integration

Allows integration with CRM data to ground agent responses in business context.

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

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##### 
## Agentic AI - Project Management (5)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

File Transfer

Move files across different systems or networks

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##### 
## Agentic AI - Work Management (4)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

Natural Language Interaction

Engages in human-like conversation for task delegation

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##### 
## Agentic AI - Project Collaboration (2)

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

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##### 
## Agentic AI - Workflow Management (3)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

Show More

##### 
## Agentic AI - Marketing Calendar (7)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

Task Planning

Project Planning

Organize and schedule projects

Media Planning

Identify advertising and promotional sources to be used in marketing efforts

Campaign Planning

Plan and strategize marketing campaigns

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##### 
## Agentic AI - Marketing Resource Management (7)

Autonomous Task Execution

Capability to perform complex tasks without constant human input

Multi-step Planning

Ability to break down and plan multi-step processes

Cross-system Integration

Works across multiple software systems or databases

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Activity Planning

Strategic Planning

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Campaign Planning

Plan and strategize marketing campaigns

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##### 
## Agentic AI - Objectives and Key Results (OKR) (1)

Natural Language Interaction

Engages in human-like conversation for task delegation

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##### 
## Additional Functionality (393)

Task Management

Create, manage and track all task activities and progression

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Real-Time Updates

Receive system updates as soon as any changes are made

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Task Planning

Product Lifecycle Management

Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Data Import/Export

Import and export data to and from software applications

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Real-Time Notifications

Notifications that are delivered to users as soon as an event occurs

API

Application programming interface that allows for integration with other systems/databases

Resource Management

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Planning Tools

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Commenting/Notes

Leave comments and notes on documents for others to view

Customizable Fields

Customize data fields to support various needs and use cases

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Workflow Management

Create, design and manage workflows for repetitive tasks

Task Scheduling

Track and manage the scheduling of tasks

Requirements Management

Enables creation, management, and tracking of product requirements & features during product production/development

Project Management

Plan and coordinate all the resources, costs and time needed to execute assignments

@mentions

An @mention is a way to tag or notify a specific person about a message/post

Multiple Projects

Ability to handle several projects simultaneously

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Project Planning

Organize and schedule projects

Single Sign On

Allow users to access multiple services after entering their login credentials once

Document Storage

Store and organize documents in a centralized system

Release Planning

A timeline for taking a project live that outlines what features should be operational at the go-live date

Customer Journey Mapping

Visualize and analyze customer experience across all touchpoints and channels

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Gantt/Timeline View

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Email Management

Manage, store and organize emails within the system or via third-party apps

To-Do List

A digital list of items that need to be completed

Surveys & Feedback

Gauge satisfaction and receive information for improvement and success

Deadline Management

Specify or track the date/time a project, task, etc., is due for completion

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Product Roadmapping

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Idea Management

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

Real-Time Data

Receive data and information in real time

Agile Methodologies

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Timeline Management

Manage a detailed schedule of a product plan

File Management

Create, save, and store files

Data Security

Protect sensitive data for digital privacy

Project Templates

Pre-designed project plans that can be customized

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Tagging

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Template Management

Create, save, and re-purpose templates for emails, forms, etc.

Guest Access

Allow guests to view the software and interact with users

Visualization

Graphical representation of data or processes

Backlog Management

The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items.

API

Application programming interface that allows for integration with other systems/databases

Retrospectives Management

Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement

Task Management

Create, manage and track all task activities and progression

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Supports Scrum

Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work.

Team Management

Organizing a group of people to accomplish a task

Kanban Board

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Request Management

Evaluating and prioritizing change requests that are received while working on the project

Commenting/Notes

Leave comments and notes on documents for others to view

Charting

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

@mentions

An @mention is a way to tag or notify a specific person about a message/post

Planning Tools

Projections

Estimate or forecast of a future scenario based on the study of present trends

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Email Management

Manage, store and organize emails within the system or via third-party apps

Project Workflow

Create, manage, or update project workflows.

Deadline Management

Specify or track the date/time a project, task, etc., is due for completion

Role-Based Permissions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Customizable Fields

Customize data fields to support various needs and use cases

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Resource Management

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Workflow Management

Create, design and manage workflows for repetitive tasks

Template Management

Create, save, and re-purpose templates for emails, forms, etc.

Negative Feedback Management

Identify, track, and respond to negative feedback

Data Import/Export

Import and export data to and from software applications

File Management

Create, save, and store files

Assignment Management

Assign issues and tasks based on availability or required skills

Progress Reports

Document and report the progress of ongoing projects

Budget Management

Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure

Real-Time Reporting

Active reporting of data and metrics

Real-Time Notifications

Notifications that are delivered to users as soon as an event occurs

Requirements Management

Enables creation, management, and tracking of product requirements & features during product production/development

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Issue Management

Identify and respond to unexpected problems or failures (ie. "negative events")

Document Management

Store, manage, and track all electronic documents in a centralized location

Release Management

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

For IT Project Management

Supports project management for IT professionals & teams

Product Roadmapping

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Change Management

Track and monitor efficient handling of all changes/transitions

Mobile App

Access the system via a mobile application

Portfolio Management

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Testing/QA Management

Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Risk Management

Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties

Web-based Deployment

SaaS, web-based, online deployment

Idea Management

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

Client Portal

Private online space that lets businesses securely share documents and provide information access to clients

File Sharing

Public or private sharing of digital files such as documents, audio/video, images, and more

Version Control

Track revisions and updates made to files and navigate between different versions

Availability Management

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Productivity Analysis

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Multi-Channel Communication

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Forecasting

Form predictions based on past and present data/trends

Key Performance Indicators

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Remote Support

Provide support to your customers and employees remotely over a shared network

Predictive Analytics

Predict future data based on historical data sets

Tagging

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

User Management

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Network Diagram

Diagram that depicts connections among nodes in a network

Project Management

Plan and coordinate all the resources, costs and time needed to execute assignments

Document Storage

Store and organize documents in a centralized system

Visualization

Graphical representation of data or processes

Customizable Reports

Alter the layout and content of reports

Time Clock

Reminders

Timed notification for any upcoming task, deadline, appointment, or activity

Daily Reports

A document that lists daily activities or maintains a record of all events that happened in a day

Configurable Workflow

Configure existing workflows to meet your organization's needs

Roadmapping

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Iteration Management

Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle

Timeline Management

Manage a detailed schedule of a product plan

KPI Monitoring

Tracking the status of previously identified performance measurements

For Small Businesses

Designed for small businesses

Chat/Messaging

Communicate using direct chat or messages within the system

Messaging

Communicate using messages within the system

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Gantt/Timeline View

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Task Tagging

Add labels or tags to tasks

Spreadsheet View

UI looks like a spreadsheet

Task Scheduling

Track and manage the scheduling of tasks

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Email-to-Task Conversion

Convert emails into tasks

Project Tracking

Monitor the progress of projects from start to finish

Time Tracking

Measure and track time including hours worked and paid time off (PTO)

Sub-Task Management

Split and manage tasks into individual components

Task Progress Tracking

Track the status and progress of tasks

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Mobile Access

Access software remotely via mobile devices

Task Editing

Edit task information and all related elements

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Deadline Management

Specify or track the date/time a project, task, etc., is due for completion

API

Application programming interface that allows for integration with other systems/databases

Dependency Tracking

Track and manage task relationships and dependencies

Document Management

Store, manage, and track all electronic documents in a centralized location

Assignment Management

Assign issues and tasks based on availability or required skills

Project Planning

Organize and schedule projects

Task Board View

UI looks like task board

Workflow Management

Create, design and manage workflows for repetitive tasks

Activity Tracking

Track and document all activities across devices, networks, and other systems

Commenting/Notes

Leave comments and notes on documents for others to view

Resource Management

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Task Import

Import tasks from external sources

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Real-Time Notifications

Notifications that are delivered to users as soon as an event occurs

Agent Collaboration

Multiple agents work together, share tasks, and coordinate to achieve common goals.

Data Governance

Collection of processes, policies, and standards to manage the storage & usability of enterprise data

Prompt Engineering

Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

For No-Code Development

Build applications without the use of code

Version Control

Track revisions and updates made to files and navigate between different versions

Role-Based Permissions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Dynamic Modeling

Model the varying behavior of a system over time through diagrams

API

Application programming interface that allows for integration with other systems/databases

Memory Management

Store and save retrievable data

Monitoring

Observe and track the demand, usage, progress or quality of a system, product, or user

Scalability

Manage a growing amount of work to meet increased demand without compromising performance

Cost Management

Manage budgets, track and optimize spending and align capacity to workload demand

Scheduling

Plan availability and assign specific time slots for tasks and resources

Natural Language Interface

Interact with agents using conversational language

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Multiple LLM Models

Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more

Integration Management

Identify which applications need to exchange data and enable these data connections

Customizable Frameworks

Flexible architecture allowing tailored configurations

Pre-built Templates

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Analytics

Tools for the systematic analysis of various types of data or statistics

Intent Recognition

Helps understand a user's intentions/actions

Contextual Guidance

Interprets what a user is doing based on context and helps guide them through the process.

Rules-Based Workflow

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Attended Automation

Bots that work alongside humans on tasks that cannot be fully automated

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

For Sales/Marketing

Used as a promotional or demonstration tool in sales and marketing presentations

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Business Process Automation

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Third-Party Integrations

Set up connections to third-party platforms to improve business processes

Multi-Channel Communication

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Sentiment Analysis

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Deep Learning

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Code-free Development

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Compliance Management

Track and manage adherence to policies for any service, product, process, or supplier

Automated Responses

Automatic reply functionality for incoming messages

Knowledge Management

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Transfers/Routing

Transfer queries and organize messages between agents

Personalization

Adjust communications based on previous interactions or personal preferences

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Customer Experience Management

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Virtual Personal Assistant (VPA)

Program systems that assist users with their daily administrative responsibilities

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Speech Recognition

Train your system to interpret and transcribe voice messages

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Task Management

Create, manage and track all task activities and progression

Customer Engagement

Initiate interactions with customers by proactively starting conversations or providing informational content

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Configurable Workflow

Configure existing workflows to meet your organization's needs

Unattended Automation

Automate processes from start to finish without human assistance

Conversation Intelligence

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Workflow Automation

Streamlining repetitive tasks and activities through automated and predefined workflows

Proactive Error Detection

Managing and resolving errors that occur during program execution to maintain stability

Negative Feedback Management

Identify, track, and respond to negative feedback

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Reminders

Timed notification for any upcoming task, deadline, appointment, or activity

Real-Time Reporting

Active reporting of data and metrics

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Employee Profiles

Centralized storage for employee data, records, and performance metrics

Performance Management

Organize and manage the accomplishments and development of employees or performance of applications or systems

Feedback Management

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Task Progress Tracking

Track the status and progress of tasks

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Prioritization

Arrange tasks based on the level of priority or urgency

Activity Tracking

Track and document all activities across devices, networks, and other systems

Customizable Reports

Alter the layout and content of reports

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Progress Tracking

Reporting on how each user, task or process has advanced since its initiation

Project Planning

Organize and schedule projects

Data Visualization

Graphical representation of data

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

API

Application programming interface that allows for integration with other systems/databases

Goal Setting/Tracking

Establish measurable goals and objectives and track their progress over a specific period of time

Task Management

Create, manage and track all task activities and progression

Real-Time Updates

Receive system updates as soon as any changes are made

Performance Metrics

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Progress Reports

Document and report the progress of ongoing projects

Single Sign On

Allow users to access multiple services after entering their login credentials once

Goal Management

Allows employees to set and manage work or career related goals

Project Management

Plan and coordinate all the resources, costs and time needed to execute assignments

Customizable Dashboard

Alter the layout and content of dashboards

Real-Time Data

Receive data and information in real time

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Strategic Planning

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Workflow Management

Create, design and manage workflows for repetitive tasks

Configurable Workflow

Configure existing workflows to meet your organization's needs

Document Storage

Store and organize documents in a centralized system

Template Management

Create, save, and re-purpose templates for emails, forms, etc.

Commenting/Notes

Leave comments and notes on documents for others to view

KPI Monitoring

Tracking the status of previously identified performance measurements

Employee Management

Track employee schedules, availability, and performance across projects and tasks

Customizable Templates

Pre-designed layouts that can be customized to match preferences and requirements

Version Control

Track revisions and updates made to files and navigate between different versions

Scalability

Manage a growing amount of work to meet increased demand without compromising performance

Personalization

Adjust communications based on previous interactions or personal preferences

Data Extraction

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Webhooks

Event-driven HTTP callback that automatically sends real-time data between applications

API

Application programming interface that allows for integration with other systems/databases

Natural Language Processing

Process and analyze human language in text or audio form

Fallback Handling

Automatically switching to secondary AI model(s) during failure or hallucinations

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Multiple LLM Models

Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more

Built-in AI Assistant

Chatbot or AI assistant that answers queries and provides recommendations within an application

Automated Testing

Execution of software tests by leveraging automation tools

Data Governance

Collection of processes, policies, and standards to manage the storage & usability of enterprise data

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Pre-built Templates

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Agent Design Tools

Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors

Deep Learning

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Model Training

Process of testing an ML algorithm by feeding it training data to learn from

Analytics

Tools for the systematic analysis of various types of data or statistics

Single Sign On

Allow users to access multiple services after entering their login credentials once

Debugging

Detect and remove errors

Deployment Management

Manage the processes involved when making the application ready for use

Proactive Error Detection

Managing and resolving errors that occur during program execution to maintain stability

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Template Management

Create, save, and re-purpose templates for emails, forms, etc.

Approval Process Control

Manage the process of evaluating documents or requests submitted for approval

Customizable Dashboard

Alter the layout and content of dashboards

Rules-Based Workflow

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Document Management

Store, manage, and track all electronic documents in a centralized location

Monitoring

Observe and track the demand, usage, progress or quality of a system, product, or user

Progress Tracking

Reporting on how each user, task or process has advanced since its initiation

Workflow Configuration

Alter the default workflow to meet your organization's needs

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Commenting/Notes

Leave comments and notes on documents for others to view

Task Management

Create, manage and track all task activities and progression

Forms Management

Store, manage and track all forms in a centralized location

No-Code

Drag and drop/visual interfaces that allow non-tech users to build without writing code

Data Import/Export

Import and export data to and from software applications

Email Management

Manage, store and organize emails within the system or via third-party apps

Customizable Reports

Alter the layout and content of reports

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Graphical Workflow Editor

Create, design and modify the flow and processes of tasks in a project

Real-Time Data

Receive data and information in real time

API

Application programming interface that allows for integration with other systems/databases

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Mobile Access

Access software remotely via mobile devices

Customizable Fields

Customize data fields to support various needs and use cases

Activity Tracking

Track and document all activities across devices, networks, and other systems

Compliance Tracking

Track and report regulatory data to either internal management or external stakeholders

Role-Based Permissions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Reporting/Analytics

View and track pertinent metrics to find patterns and gain insights from data

Project Workflow

Create, manage, or update project workflows.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

File Management

Create, save, and store files

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Real-Time Updates

Receive system updates as soon as any changes are made

Deadline Management

Specify or track the date/time a project, task, etc., is due for completion

Project Workflow

Create, manage, or update project workflows.

Prioritization

Arrange tasks based on the level of priority or urgency

Configurable Workflow

Configure existing workflows to meet your organization's needs

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Email Management

Manage, store and organize emails within the system or via third-party apps

Reminders

Timed notification for any upcoming task, deadline, appointment, or activity

Workflow Management

Create, design and manage workflows for repetitive tasks

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Roadmapping

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Project Management

Plan and coordinate all the resources, costs and time needed to execute assignments

Customizable Reports

Alter the layout and content of reports

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Predictive Analytics

Predict future data based on historical data sets

Marketing Calendar

See past and upcoming campaigns and communications in a calendar view

Planning Tools

Spend Management

Track the amount of money spent on a certain product or with a certain supplier

Role-Based Permissions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Calendar Management

Track and manage schedules and meetings via an integrated calendar

API

Application programming interface that allows for integration with other systems/databases

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Commenting/Notes

Leave comments and notes on documents for others to view

Presentation Tools

Share and present designs

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Gantt/Timeline View

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Projections

Estimate or forecast of a future scenario based on the study of present trends

Budgeting/Forecasting

Create budgets based on historical data and future projections

Task Management

Create, manage and track all task activities and progression

Assignment Management

Assign issues and tasks based on availability or required skills

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Tagging

Attach digital tags to documents and assets for identification, search, or monitoring purposes

API

Application programming interface that allows for integration with other systems/databases

Metadata Management

Collect and maintain structured information that describes data or content

Real-Time Reporting

Active reporting of data and metrics

Commenting/Notes

Leave comments and notes on documents for others to view

Approval Process Control

Manage the process of evaluating documents or requests submitted for approval

Approval Workflow

Route documents and other data through one or more stakeholders for review and approval

Generative AI

Use AI to generate content in the form of text, images, videos, etc.

Brand Management

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Budgeting/Forecasting

Create budgets based on historical data and future projections

File Management

Create, save, and store files

Marketing Calendar

See past and upcoming campaigns and communications in a calendar view

Role-Based Permissions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Status Tracking

Track the status over time for a request, process, asset, or transaction

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Customizable Templates

Pre-designed layouts that can be customized to match preferences and requirements

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Template Management

Create, save, and re-purpose templates for emails, forms, etc.

Resource Management

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Customizable Reports

Alter the layout and content of reports

Version Control

Track revisions and updates made to files and navigate between different versions

Content Management

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Tagging

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Document Storage

Store and organize documents in a centralized system

Task Scheduling

Track and manage the scheduling of tasks

Workflow Management

Create, design and manage workflows for repetitive tasks

Social Promotion

Market event via social media tools

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Campaign Analytics

Track and interpret campaign performance metrics

Dashboard Creation

Creation and customization of dashboards

Task Management

Create, manage and track all task activities and progression

Project Templates

Pre-designed project plans that can be customized

ROI Tracking

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Single Sign On

Allow users to access multiple services after entering their login credentials once

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Search/Filter

Search and filter data across systems to locate required information by entering keywords or certain criteria

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Digital Asset Management

Manage digital assets

Multi-Channel Marketing

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Document Management

Store, manage, and track all electronic documents in a centralized location

Configurable Workflow

Configure existing workflows to meet your organization's needs

Expense Management

Plan, pay and track business related expenses.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Drag & Drop

Assemble applications and processes by dragging over and arranging pre-built components

Customizable Branding

Add customized logos and colors to align with company branding

Project Management

Plan and coordinate all the resources, costs and time needed to execute assignments

Asset Lifecycle Management

Manage assets throughout their lifecycle to optimize profit

Show More

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## Technology Glossary Features

View full feature definition

View definitions of the features and discover new technology terms.

[View Glossary](/glossary)

[Document Management](/glossary/document-management-definition)

Document management refers to systematically organizing, storing, and tracking electronic documents. Learn more about its workflow, types, and benefits.

[To-Do Lists](/glossary/to-do-lists)

To-do lists are organized task lists that help prioritize work and boost productivity. Explore the benefits and best practices of making a to-do list.

[File Sharing](/glossary/file-sharing-definition)

Our G2 guide on file sharing gives insights about what file sharing is, different ways of sharing files, its benefits for businesses, and best practices to follow while sharing files.

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##### Categories on G2

[
AI Agents For Business Operations
](https://www.g2.com/categories/ai-agents-for-business-operations)[
Workflow Management
](https://www.g2.com/categories/workflow-management)[
Work Management
](https://www.g2.com/categories/work-management)

[
Project Collaboration
](https://www.g2.com/categories/project-collaboration)[
Project Management
](https://www.g2.com/categories/project-management)[
Task Management
](https://www.g2.com/categories/task-management-software)[
AI Agent Builders
](https://www.g2.com/categories/ai-agent-builders)[
Marketing Calendar
](https://www.g2.com/categories/marketing-calendar)[
Product Management
](https://www.g2.com/categories/product-management-software)[
Objectives and Key Results (OKR)
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Marketing Resource Management
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