ADP Comprehensive Services Reviews & Product Details

Dedicated support team to handle your issues and the ability to call in for on demand assistance. Review collected by and hosted on G2.com.

The cost can be pricey when you have a smaller headcount however you do get your "bang for your buck" with the services they offer, Review collected by and hosted on G2.com.

I use ADP Comprehensive Services for payroll information and W-2 documents, and I've been a user for five years. ADP was the first service offered to me, and I find it very user-friendly. It has greatly improved all facets of my work, particularly with payroll, onboarding, and W-2 generation. I really appreciate how readily available the information is and the frequent updates make it seamless. The bugs that had lagged ADP have been improved, and the user interface has improved dramatically. I like every facet of it currently and wouldn't change a thing. Review collected by and hosted on G2.com.

i love everything about the format Review collected by and hosted on G2.com.

I'm a Comp Services Payroll client and have been for about 5 years. I like not having to hire an FTE since with Comp Services, ADP becomes your payroll department. It takes so much off of me and my team and allowed us to concentrate on other more strategic things Review collected by and hosted on G2.com.

Sometimes creating custom reports can be difficult. I'm not very good at that sort of thing so some of it is on me, but I wish they offered more user classes on reports. Review collected by and hosted on G2.com.

I find ADP Comprehensive Services helps me run payroll in an easy manner and keeps track of taxes and W-2s for all the employees. I really appreciate that it's an easy interface for me to put the information in for my employees and pull the reports down quickly. As a small business, I like having the 5 year history with them - the information I need from past payrolls and past tax information is readily available on the site. Review collected by and hosted on G2.com.

I would like for them to do less marketing of trying to get me to utilize their other services. Review collected by and hosted on G2.com.

I like that ADP Comprehensive Services has uniformed deductions and processes. The benefits system being housed within the HR system is something our last provider didn't have, and it's a feature I appreciate. I find the knowledge base to be valuable, and the emails informing me when things change are helpful. I also appreciate the support teams who excel in their areas of expertise. I like that the system information is housed on one platform together, streamlining processes. Review collected by and hosted on G2.com.

I would change the tax system so that your uploads would go to one person directly instead of an unnamed individual. Review collected by and hosted on G2.com.

all the information is found on one system. I like that we are able to get reports to anything payroll and benefits at the click of a button. As well, I can finally get excellent services and some consistency with our payroll. Review collected by and hosted on G2.com.

I had to demand the service, but see that they are working now to ensure that their sevice team member provide outstanding services. I had a discrepancy with a team member, and wrote about this in the survey. I immediately received a call from a manager. This was something new, and i appreciated the call back and her feedback. Review collected by and hosted on G2.com.

Using ADP Comprehensive Services is like hiring multiple administrative assistants all in one website! As a small HR department, we find so much value in the supports offered by this service. Review collected by and hosted on G2.com.

The only downside I can think of is that the process to get the services up and running took about a year, and can be challenging if you are an HR or admin Department of one or smaller. Review collected by and hosted on G2.com.

ADP Comprehensive Services offers a powerful all-in-one solution for managing HR, payroll, benefits, and compliance. What stands out most is the expert support provided by dedicated service teams and HR professionals, which helps streamline operations and ensure regulatory compliance. The platform saves time and reduces costs by automating administrative tasks, while its employee self-service tools enhance transparency and engagement. Scalable and flexible, ADP adapts to businesses of all sizes, making it a reliable and efficient choice for organizations looking to simplify and strengthen their HR functions. I use it very frequently, pretty much daily. Implementation is fairly easy, along with integration. Customer support is quick to answer in the chat and on the phone. Review collected by and hosted on G2.com.

While ADP Comprehensive Services offers many valuable features, there are notable drawbacks that can impact the user experience. Some users report a lack of control over payroll processes and limited customization, which can be frustrating for HR teams seeking flexibility. Integration issues and occasional payroll errors have also been cited, along with slow response times from support teams when resolving tax or compliance issues. The platform can be difficult to navigate, especially for employees unfamiliar with its interface, and certain features—like performance management or 401(k) access—are less intuitive or cumbersome. Additionally, ADP’s pricing structure is not transparent and may be cost-prohibitive for smaller organizations. Review collected by and hosted on G2.com.

Comp Services with ADP helps companies focus on their employees and customers rather than the little nitty gritty things that pile up behind the scenes. ADP cares about your business as much as you do and always has a resource or tool available to help. They are constantly improving and expanding to add new features and I've seen that the past 6 years. Customer Support is easily reachable with knowledgeable reps prepare to go the extra mile. Review collected by and hosted on G2.com.

No complaints on my end, anything I could say was an issue ADP was quick to address, provide a work around or a clear cut solution! Review collected by and hosted on G2.com.

ADP Comprehensive Services has generally been straightforward to use, though there are a few nuances that can occasionally cause confusion. The Customer Support team is consistently accessible and extremely helpful. Integration and implementation have gone smoothly. Review collected by and hosted on G2.com.

Some information, like step-by-step instructions for certain tasks, can be difficult to locate and often requires extra effort to find. I also feel that the search function could be improved to make it more user-friendly. Review collected by and hosted on G2.com.