--- title: ADP Comprehensive Services Reviews meta_title: 'ADP Comprehensive Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 176 reviews by the users' company size, role or industry to find out how ADP Comprehensive Services works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 176 scale: '5' date_modified: '2026-09-22' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP Comprehensive Services Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 176 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About ADP Comprehensive Services ADP Comprehensive Services provides managed HR and payroll services to businesses of all sizes through the support of a team of committed professionals, trusted workflows and best practices and all-in-one technology within the ADP Workforce Now platform for your HR, talent management, benefits administration and payroll tasks. With ADP Comprehensive Services, you get outsourced execution centered around strategic guidance from a designated team of pros. Whether you choose one, some or all areas of managed services across our services, you'll find a perfect blend of support through insights, best practices, and full-service technology that will scale along with you. Our clients partner with us for one or all of the following services: ADP Comprehensive HR delivers committed guidance and integrated HR and payroll technology to help organizations optimize workforce management, strengthen compliance and support employee growth in a changing business environment. ADP Comprehensive Talent combines designated talent consultants, powerful workforce technology, and actionable insights to help organizations build and execute talent strategies that drive recruitment success, employee engagement, development, and retention. ADP Comprehensive Pay delivers experienced payroll administration and compliance support to help organizations streamline payroll processes, reduce risk, and improve efficiency. Comprehensive Benefits helps organizations optimize benefits administration through partnered expertise, managed services support and best-practice guidance that simplify enrollment, support compliance, and enhance the employee benefits experience. ## ADP Comprehensive Services Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **streamlined processes and expert support** of ADP Comprehensive Services, enhancing efficiency and reducing workloads. (39 reviews) - Users value the **ease of use** of ADP Comprehensive Services, appreciating its user-friendly interface and quick support. (31 reviews) - Users appreciate the **exceptional customer support** from ADP Comprehensive Services, providing prompt responses and valuable assistance. (29 reviews) - Users value the **user-friendly payroll management** of ADP Comprehensive Services, enhancing efficiency and supporting HR tasks seamlessly. (26 reviews) - Users value the **user-friendly payroll management** of ADP Comprehensive Services, enhancing efficiency and support in HR tasks. (25 reviews) - Users appreciate the **seamless integration and comprehensive payroll features** of ADP, enhancing efficiency and support. (24 reviews) - Users value the **comprehensive features** of ADP Comprehensive Services, enhancing efficiency, employee experience, and support for HR needs. (20 reviews) - Efficiency (19 reviews) - HR Management (17 reviews) - Comprehensive (16 reviews) **What users dislike:** - Users find the **missing features** of ADP Comprehensive Services limit efficiency, especially for small companies needing robust training options. (10 reviews) - Users find the **poor customer support** of ADP Comprehensive Services frustrating, leading to delays and unresolved issues. (10 reviews) - Users find the **steep learning curve** of ADP Comprehensive Services challenging, particularly for new users navigating the system. (10 reviews) - Users struggle with a **steep learning curve** in navigating ADP, citing insufficient training and complexities in task resolution. (8 reviews) - Users are frustrated by the **limited features** of ADP Comprehensive Services, making case tracking and support challenging. (8 reviews) - Not Intuitive (8 reviews) - Users report encountering **technical issues** such as glitches and lack of communication that complicate their experience. (8 reviews) - Users feel the solution has **limited customization** options, particularly for the talent management module, affecting its value. (7 reviews) - Difficulty (6 reviews) - Users express frustration with the **lack of cohesive communication** among departments, leading to inefficiencies in employee management. (6 reviews) ## ADP Comprehensive Services Reviews ### 1. Best All Around Payroll Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** SHERYL H. | Senior Payroll Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services is like Do-it-all-tool. Integrating payroll, tax administration, benefits, and more under one umbrella, engineered to make both employee and employer experiences smoother and smarter.

Integrated Systems & Efficiency:
ADP’s platform seamlessly links HR, payroll, and benefits functions, all designed to boost data accuracy and operational efficiency. No more double-entry headaches or lost paperwork—just everything working together as it should!

Automated Payroll, Tax, and Compliance:
Enjoy peace of mind with automated payroll processing, worry-free tax filing, and compliance support that covers everything from basic reporting to handling garnishments. The system helps keep your compliance ducks in a row.

Enhanced Employee Experience:
Self-service is at the heart of the ADP experience. Employees can easily access (and update) their pay stubs, contact details, tax withholdings, and benefits information anytime, anywhere, via the ADP Mobile app or web portal. Want to check your time-off balance or download a pay statement for a mortgage? It's all available in a few taps—no need to call HR or fill out forms.

Benefits, Enrollment & Beyond:
From enrolling in benefits to viewing covered dependents, employees can take charge of their plans through intuitive portals. Need to update your address or W-4? There’s a streamlined process for that too.

Robust Reporting and Support:
HR leaders and payroll analysts aren’t left out: ADP brings powerful reporting tools right to your fingertips, so you can track, analyze, and report data with ease. And if you do need a human touch, educated and highly trained dedicated support teams are ready to help with the cheerful assistance you’d hope for.

Employee-Centric Technology:
All features are wrapped up in secure, user-friendly mobile and desktop experiences. Employees benefit from modern user authentication (think: Face ID and fingerprint), mobile notifications for company news and deadlines.

The Bottom Line:
ADP Comprehensive Services are ideal for organizations looking for a well-connected, user-friendly system that empowers employees, simplifies HR life, and keeps everything running efficiently. You could not ask for a better company than ADP! **What do you dislike about ADP Comprehensive Services?** I do not know of anything that I dislike about ADP Comprehensive Services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I am not sure these would be considered problems but they are or can be very cumbersome tasks:
1) Tax agency notices - ADP Tax Filing resolves all tax filing issues for which they are responsible. There is always a record of these transactions within ADP Smart Compliance which makes it very simple to locate whenever needed.
2) Annual benefit changes/open enrollment. Being assigned an ADP representative to assist us with this every year is extremely helpful. We couldn't do it without them! We really appreciate this service. ### 2. A Reliable HR Partner for Businesses of All Sizes **Rating:** 4.0/5.0 stars **Reviewed by:** Ron K. | HCM Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2025 **What do you like best about ADP Comprehensive Services?** As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. **What do you dislike about ADP Comprehensive Services?** While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. ### 3. Use of ADP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I like that from the time a candidate applies, their information carries through to all aspects of the services, recruitment, employee record, payroll, performance reviews. When they leave, all information is held in archive which is easy to access. When we have issues, the support group is quick to assist. **What do you dislike about ADP Comprehensive Services?** As ADP is great when it comes to being a 'one stop shop' for everything HR/Payroll, it can be kind of clunky at times. This meaning you often have to go through many steps to achieve one goal. Also not thrilled with ADP making changes to areas without advanced notice and offering instructions to the new ways of doing things. We often come in and open up to many changes that we now have to weed through. Not saying the changes are always bad, just getting a heads up to what will be changing and maybe some guidance on how to navigate the changes when they are significant. Performance review area being a great example. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP has been instrumental at streamlining the recruitment and hiring process. Electronic offer letters and I-9/eVerify and background checks are much simpler. Offering electronic signature option for signing the offer letter has been a huge relief to many of our employees who were not able to print and resend the letters back. Getting signed offer letters is quick and easy now. The transferring of candidate information into employee record as we roll them into ADP has been time saving. Entering benefits and having the premiums roll into payroll with ease is priceless. ### 4. Overall A Good Product, But Needs Refining **Rating:** 3.5/5.0 stars **Reviewed by:** JODY M. | HR Manager, Mining & Metals, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I like having everything in one package. I like the ease of the transition from a candidate to a hire to an employee. **What do you dislike about ADP Comprehensive Services?** Communication between ADP technology and other carriers can be lacking at times. There are frequently small glitches in the background that can create large problems. (for example, benefit deductions being missed on paychecks, etc.) Also, their customer support services is hit or miss. Some of the reps are great, and some of them are just downright terrible, but unfortunately, you do not get a choice in who handles your issues. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Managing employees and their tax situations in many different states. Rolling out new policies and implementing new benefit offerings. ### 5. Interactive and Easy for Employees to Download What They Need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 29, 2026 **What do you like best about ADP Comprehensive Services?** I like how interactive it is. It's great for employees to go in and download items. **What do you dislike about ADP Comprehensive Services?** I think the wait times for the calls. It makes it a bit difficult **What problems is ADP Comprehensive Services solving and how is that benefiting you?** There are no items that need immediate attention. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you appreciate the interactive functionality. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 6. ADP keeps things simple and understandable **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie N. | Dentist, owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about ADP Comprehensive Services?** Their website is very user friendly and easy to navigate. I have had to contact support a couple times and they have been very quick to respond and assist. I would like to spend as little time possible running administrative tasks for the business and ADP makes it easy to set up and convenient to utilize. **What do you dislike about ADP Comprehensive Services?** Their fees are higher than some competitors, and I don’t need to use every feature that is covered in those fees. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Running payroll and 401k. ADP help me get everything set up and adjusted when appropriate. ### 7. Amazingly Thorough & Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri R. | Payroll/HR Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 26, 2025 **What do you like best about ADP Comprehensive Services?** I really appreciate how knowledgeable everyone has been. Every team member I’ve worked with has been friendly and helpful, always willing to assist. They’ve shared so many new tips and tricks with me that I hadn’t known before. **What do you dislike about ADP Comprehensive Services?** So far, I haven't found anything to dislike about the services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services has greatly assisted us in automating many processes that we previously handled manually, such as managing our Time Off Policies. Additionally, they have provided valuable insights into various payroll procedures that I had not been aware of before. The changes they implemented have significantly lessened my workload. ### 8. HR and Payroll Support That Keeps Us Compliant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 22, 2026 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services has been a great support for us on the HR and payroll side. They help us stay compliant, answer questions as they come up, and provide guidance when we’re working through more complex situations. It’s helpful having that partnership to make sure we’re doing things correctly and efficiently. **What do you dislike about ADP Comprehensive Services?** Implementation with everything takes SO long! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Implementation issues that have lasted years to fully correct. **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave a review. We’re happy to hear that you are having a great experience with compliancy. Your honest feedback is invaluable, and we appreciate you sharing your story. This helpful to our team! ### 9. ADP review **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | CFO, Hospital & Health Care, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 23, 2026 **What do you like best about ADP Comprehensive Services?** Online technology from phone or lap top. **What do you dislike about ADP Comprehensive Services?** State and local tax filings not timely or missed. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** One stop place for payroll changes and benefit sign up. **Official Response from Rebecca Jordan:** > Hi Michael, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. That is nice to hear the online technology is meeting your needs. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 10. Work in Progress **Rating:** 3.5/5.0 stars **Reviewed by:** Heather S. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 26, 2025 **What do you like best about ADP Comprehensive Services?** The continually updating features and processes for better use and keeping up with the industry standards. **What do you dislike about ADP Comprehensive Services?** Sometimes there is a lack of communication when submitting tickets through the case portal and some ADP associates will only send links for instructions instead of either setting up a call with us to discuss and go over then closing the case without time for us to ask follow up questions. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP is processing our payroll which is allowing me and my manager more time in our day to complete HR tasks. ### 11. Great Overall Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas A. | Chief Human Resources Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 06, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ADP Comprehensive Services?** Since ADP is essentially our payroll department, it avoids us having to hire a payroll FTE **What do you dislike about ADP Comprehensive Services?** Sometimes there can be longer wait times during peak periods to talk to someone. That said, you always have your dedicated payroll rep you can reach out to. **Recommendations to others considering ADP Comprehensive Services:** It's a great product that really saves me time and allows me to concentrate on more strategic initiatives. There's a bit of a learning curve, but well worth the investment. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We've been using ADP's Comp Payroll Service since 2021 and it's really helped us optimize our HR efforts. ### 12. Maybe **Rating:** 2.5/5.0 stars **Reviewed by:** Chynna S. | HR Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 23, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ADP Comprehensive Services?** That there has been one helpful person who is either knowledgeable or who has no problem finding out what is going on **What do you dislike about ADP Comprehensive Services?** That there is a team of individuals who are never on one accord. It is kind of pointless to have the team all be in different locations and they cant get on the correct timezone as the client. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I cant really say if they are actually resolving problems. But they have been contributing when done correctly to find a resolution to the payroll issue we were having with quickbooks. ### 13. ADP Comprehensive Services Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 05, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate that there are extra resources available to support HR professionals, such as handbook assistance and access to a dedicated HRBP. These options add valuable support. **What do you dislike about ADP Comprehensive Services?** The cost of the product is a concern for us—our company is currently spending around 45,000 annually, even though we have fewer than 50 employees. This issue has already been raised with our HRBP. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I have been assigned the responsibility of revamping our company handbook. My HRBP mentioned that they would connect me with the appropriate team for support. Once I am contacted, having additional resources to assist with revising the handbook will be extremely helpful. ### 14. Time-Saving Service with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jaryn H. | Human Resource Information System Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 19, 2025 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services to be a valuable tool that greatly enhances my work efficiency. The service is a tremendous time saver and is remarkably easy to use, consistently providing support that surpasses expectations. The payroll and benefits components are particularly valuable, complemented by the evolving analytics tool that we utilize extensively for data reporting. Additionally, ADP has facilitated integration with external vendors, creating seamless data flows. **What do you dislike about ADP Comprehensive Services?** I find the talent management module not as valuable as other aspects like payroll or benefits. I'd like to see a more robust talent module that is more connected to our needs, something more customizable. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I find ADP Comprehensive Services a huge time saver, making payroll and benefits management easy and efficient, with valuable analytics for data reporting. ### 15. Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney H. | HR Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 25, 2025 **What do you like best about ADP Comprehensive Services?** Everything has been excellent so far. ADP developed a digital platform specifically tailored to our needs, which has made our processing ten times easier. Whenever we have a question or require support, they respond immediately and are always prompt. **What do you dislike about ADP Comprehensive Services?** Sometimes they glitch, and having to wait during those moments can be annoying, but it has never been a constant disruption. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Everything related to compliance is covered, ensuring we never run into legal issues. The onboarding process is smooth, and managing all employee information is straightforward. ### 16. Escalation-Heavy Support Slows Resolutions and Limits Control **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 22, 2026 **What do you like best about ADP Comprehensive Services?** Having specific people to reach out to for assistance. **What do you dislike about ADP Comprehensive Services?** The lack of control. It seems like any issue requires escalation, stretching things out. Takes a long time to reach resolutions, even with comprehensive services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We use it for payroll, benefits, and talent. **Official Response from Rebecca Jordan:** > Thank you for sharing your concerns. We are disappointed that your experience was not what you expected. Your feedback is important, and we would like the opportunity to investigate this further. ### 17. Professional Service, Seamless Payroll & HR Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Yaumara M. | HR Specialist **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 30, 2025 **What do you like best about ADP Comprehensive Services?** I use ADP Comprehensive Services for payroll, HR, and our 401(k) retirement plan. I find their team to be highly professional, knowledgeable, and supportive. They consistently provide excellent service, and I always feel guided and supported. I also appreciate how they help manage better payroll cycles, open enrollment, and annual reporting. **What do you dislike about ADP Comprehensive Services?** I don’t have anything I dislike about ADP. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps manage better payroll cycles, open enrollment, and annual reporting. ### 18. Empowering and Approachable HR Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Amie H. | Sr. Claim Consultant, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 20, 2025 **What do you like best about ADP Comprehensive Services?** This platform helps employees feel more empowered and reduces the intimidation often associated with HR. It creates a more approachable environment, making HR processes feel less daunting. **What do you dislike about ADP Comprehensive Services?** Sometimes, I find that the platform does not provide enough training. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** This is a convenient one-stop place to access a wide range of employee-related data. ### 19. Great performance management too **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 28, 2026 **What do you like best about ADP Comprehensive Services?** It is comprehensive, however anytime you want a direct answer it seems you are given vague answers. Pricing is high **What do you dislike about ADP Comprehensive Services?** The pricing. Anytime you go out of scope of what you bought, they want sell you something else. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Great ideas for HR planning and resources management **Official Response from Rebecca Jordan:** > We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the ADPs HR planning and resources management is meeting expectations. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 20. Quick, Direct Assistance Every Time **Rating:** 4.5/5.0 stars **Reviewed by:** Piper J. | Payroll and Accounting Associate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 14, 2026 **What do you like best about ADP Comprehensive Services?** Quick and direct assistance is always provided. **What do you dislike about ADP Comprehensive Services?** Being new to ADP it is sometimes hard to figure out exactly what is needed, where to go and the correct questions to ask. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** 1099 details upload from previous payroll service provider, updates to details was provided, more work is being performed, but we are getting there! **Official Response from Rebecca Jordan:** > Thank you, Piper, for taking the time to leave such a positive review! We’re happy to hear that you had a great experience with quick and direct assistance. Your feedback is invaluable, and we appreciate you sharing your story. ### 21. Dedicated HR Business Partner Makes Compliance and Policy Development Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Arjun r. | TA, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 02, 2026 **What do you like best about ADP Comprehensive Services?** We get access to a dedicated HR Business Partner to help with compliance, policy development, and employee relations. **What do you dislike about ADP Comprehensive Services?** Nothing as of now All good from our end **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Since ADP is doing the work, you have to follow their specific processes and timelines. **Official Response from Rebecca Jordan:** > Thank you, Arjun, for taking the time to leave such a positive review about your dedicated HR Business Partner! We’re happy to hear that you are having a great experience. Your feedback is invaluable, and we appreciate you sharing your story. ### 22. Flexible, Accessible on ADP versatile tool for business for employers and employees **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 21, 2026 **What do you like best about ADP Comprehensive Services?** it flexible not one size fits all - its accessiple web and app **What do you dislike about ADP Comprehensive Services?** no comments. There is nothings i report that i dislike. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Ease of communicating info to employees and ease of use for employees **Official Response from Rebecca Jordan:** > Thanks for your kind words about ADP Comprehensive Servies' flexibility and accessibility - this means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 23. Exceptional Service and Support from Onboarding to Payroll **Rating:** 4.5/5.0 stars **Reviewed by:** Beiying H. | HR compliance manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 11, 2025 **What do you like best about ADP Comprehensive Services?** Super helpful platform from onboarding to payrolling, and wonderful helpdesk **What do you dislike about ADP Comprehensive Services?** the cost is relatively higher than other options mainly becuase the services is much better **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Acted as our external HR when the company just started without a dedicated HR, it took us only 2 weeks to set up everything and onboard our new hires ### 24. ADP Comprehensive services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 12, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ADP Comprehensive Services?** I really like having a specific team member to help with different aspects of our job. For example, we have a team member that helps with payroll and a different one for talent, etc. With our old payroll provider we only had one person to cover it all and they would often have to ask different people since she didn't know every area of the system and what should have been a quick answer turned into a week long discussion. **What do you dislike about ADP Comprehensive Services?** One downside is the lack of help with 401(k). We used to have a file feed with our old provider and ADP does not have that capability. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Payroll with ADP is extremely streamlined and easy to understand. We recently switched to service and had no problem picking up the process. ### 25. Strategic Support and Reliable Service **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon P. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 26, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate having a direct point of contact who understands our business and our specific needs, which has been extremely beneficial. ADP Comprehensive Services assists us by alleviating tasks and the tactical portion of our job, freeing us up to be more strategic. I am also interested in learning more about the talent portion of their comprehensive services. **What do you dislike about ADP Comprehensive Services?** Nothing **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services alleviates tactical tasks, allowing us to focus on strategic initiatives, enhancing our organizational impact. Having a direct contact familiar with our business needs is invaluable. ### 26. ADP has been a great partner for our business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from Pop Up:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** Instead of having to manage multiple vendors we are able to handle payroll, benefits, compliance and HR in one place. Their customer support is top notch and daily activities are so much easier and more efficient. **What do you dislike about ADP Comprehensive Services?** With so many services, it can take some time to learn where everything is and how to use it to its fullest capacity. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP helps us solve everything from payroll, to HR compliance, to Benefits management. Before ADP we had multiple systems and a lot of manual work. Now everything is centralized and automated. ### 27. Good product to manage Payrolls **Rating:** 3.5/5.0 stars **Reviewed by:** Blas C. | Software Engineer, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 30, 2025 **What do you like best about ADP Comprehensive Services?** Easy to use web tool with a modernized UI to manage your payrolls and HR documents **What do you dislike about ADP Comprehensive Services?** New UI even though is nice a functional it needs to be polished **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Getting HR related documents and payrolls ### 28. Effortless to Use with Outstanding Implementation Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 28, 2025 **What do you like best about ADP Comprehensive Services?** Ease in using the software; support from the PE Team; quality of experience on the implementation team **What do you dislike about ADP Comprehensive Services?** Customer support process can be laborious; applications are not as advanced as other products **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Consolidation of data and analytics for multiple companies; timely implementation process ### 29. Customer oriented and self- service oriented. **Rating:** 4.5/5.0 stars **Reviewed by:** Adrianne A. | COO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** Customer service is responsive and extremely useful to have a dedication account manager. Exceeds expectations on customer service front. **What do you dislike about ADP Comprehensive Services?** The interface could benefit from more grouping of categories to help make finding items intuitive. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Compliance and payroll. ### 30. Director, HR **Rating:** 5.0/5.0 stars **Reviewed by:** Ginette H. | Director, HR, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 30, 2025 **What do you like best about ADP Comprehensive Services?** I get my own team to work with and have quick responses and able to get a hold of my rep very easily. Like the portal to discuss chat in. **What do you dislike about ADP Comprehensive Services?** Sometimes creating reports are difficult when mixing payroll and benefits. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** When there is an issue with vendor ADP will handle directly. ### 31. All-in-One Solution with Phenomenal Support and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 30, 2025 **What do you like best about ADP Comprehensive Services?** It is helpful to have all of the services rolled into one. Easy to use and customer service is phenomenal. **What do you dislike about ADP Comprehensive Services?** I really do not have any complaints about ADP Comp Services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP takes on the Administrative burden of payroll processing, taxes, tracking, and implementation. ADP also keeps up with regulatory compliance. ### 32. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Emily M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 10, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services stands out for its comprehensive support in HR, payroll, benefits, and talent management. It offers tailored solutions to help businesses navigate challenges with ease. **What do you dislike about ADP Comprehensive Services?** ADP Comprehensive Services has many strengths, but like any solution, it has its drawbacks. Some common concerns include: Pricing Transparency: ADP doesn't disclose pricing upfront, and additional fees can add up. Integration Challenges: Some users report difficulties integrating ADP with other software like QuickBooks. Limited Customization: Businesses may feel compelled to use the full suite of services, even if they only need specific features **Recommendations to others considering ADP Comprehensive Services:** If you're considering ADP Comprehensive Services, here are some recommendations to help you make the most of it: Assess Your Needs: Determine which areas of HR, payroll, benefits, or talent management you need the most support with. ADP offers a range of services, so knowing your priorities will help you choose the right package. Understand Pricing: Since ADP's pricing isn't always transparent, ask for a detailed breakdown of costs, including any potential add-ons or hidden fees. Leverage Expertise: Take advantage of ADP's HR professionals and specialists. They can provide valuable guidance on compliance, best practices, and strategic initiatives. Integration Planning: If you use other software, ensure ADP integrates seamlessly with your existing systems. Discuss integration options with their team during the setup process. Employee Training: Familiarize your team with ADP's tools, such as the self-service portal and mobile app, to maximize efficiency and employee satisfaction. Regular Reviews: Schedule periodic reviews with ADP's representatives to evaluate the effectiveness of the services and make adjustments as needed. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services addresses several challenges in HR, payroll, benefits administration, and compliance management. It provides businesses with expert support, streamlined processes, and advanced technology to handle complex tasks efficiently. They offer proactive guidance and day-to-day assistance to navigate HR challenges, ensuring compliance and improving employee experience. They enhance accuracy and efficiency in payroll processing, including tax filing, reporting, and garnishments. They reduce administrative burden by managing open enrollment, ACA filings, and vendor communications. They help with onboarding, training, and development to optimize workforce potential ### 33. Work In Progress **Rating:** 2.5/5.0 stars **Reviewed by:** Peter W. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2025 **What do you like best about ADP Comprehensive Services?** Having everything in one place for HR and applicant tracking. **What do you dislike about ADP Comprehensive Services?** I have 12 years of extensive ADP WFN knowledge without the Comp Services portion. Therefore, I miss the freedom of being able to complete all necessary ADP payroll-related tasks on my own. Now I have to wait for my ADP team to do things that I am already well-equipped to handle. By the time they do what I instruct them to do, I could have already done it myself multiple times over and gotten it right the 1st time. **Recommendations to others considering ADP Comprehensive Services:** Still trying to figure this out. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** There were no problems for Comp Services to fix. ### 34. Comprehensive Services and Easy to Use, with Quick Issue Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** JILL H. | PAYROLL ADMINISTRATOR, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 27, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate the range of services it brings together and how simple it is to use. **What do you dislike about ADP Comprehensive Services?** I don't have any real downsides to mention. The only issue we encountered was with importing our medical bill, but that was taken care of. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Recruiting and benefits ### 35. ADP Comprehensive Services has made our payroll and benefits management more efficient and accurate. **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly S. | Senior Benefits Administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 13, 2025 **What do you like best about ADP Comprehensive Services?** Implementation was thorough, helping me fine-tune our processes and strengthen my skills as a benefits/payroll administrator. **What do you dislike about ADP Comprehensive Services?** The downsides are similar to any system—you need time to learn how it works. Relying on past experience from another software doesn’t always translate seamlessly. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is helping us solve a retiree benefit configuration by connecting active benefits to the retiree benefit carrier. This solution will allow me to manage retiree data directly in WFN, improving reporting accuracy and efficiency. ### 36. ADP Comp Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 15, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services has a lot of useful tools and they are always adding on more features. **What do you dislike about ADP Comprehensive Services?** The implementation process wasn't the best. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** New hire packets and benefit elections were all done on paper before we started with ADP Comp Services. ### 37. ADP is very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 16, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ADP Comprehensive Services?** The new features combined contribute to a more efficient and effective HR function, which is a significant advantage for many organizations **What do you dislike about ADP Comprehensive Services?** I do not dislike anything about ADP services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** It is helping in minimizing errors and ensuring employees are paid correctly and on time. ### 38. All in one HRIS **Rating:** 4.5/5.0 stars **Reviewed by:** Justin H. | Director of Human Resources, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2025 **What do you like best about ADP Comprehensive Services?** ADP does everything pretty well and is extraordinary at payroll. Having all of our systems in one place makes life much easier. Their customer service is great and having a dedicated relationship manager makes life easier. **What do you dislike about ADP Comprehensive Services?** The one con is that ADP offers a wide range of modules, but lacks flexibility. Overall, I would highly recommend ADP CS. **Recommendations to others considering ADP Comprehensive Services:** Ask about customer service. While all these platforms are really similar, in my experience, ADP offers the best support. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We used ADP Comprehensive Services for payroll, HRIS, benefits, training, performance, time and attendance, PTO and taxes. ### 39. ADP's Comprehensive Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2025 **What do you like best about ADP Comprehensive Services?** A team dedicated to your organization. This is very helpful for dealing with ongoing topics that require research. All the representatives are very patient in helping to resolve issues. They are easily available for calls, and promptly set up meeting if needed. **What do you dislike about ADP Comprehensive Services?** Response times can lag, and tax services could be improved. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Streamlining benefits with carrier connections ### 40. Replaced Entire HR Process with Comprehensive Services **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley G. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 23, 2024 **What do you like best about ADP Comprehensive Services?** As an HR Administrator, I appreciate Comp Services having the full cycle of employment available. The dedicated support team is awesome. I have never called in and spoken with someone who was not able to help me. Their customer support is **What do you dislike about ADP Comprehensive Services?** The implementation was long. When connecting benefit carriers, you are quoted an estimated 12 weeks once all plans are built out. Ours has taken even longer. It does pose set back and double the work to have to track employee enrollment in multiple places. It is my understanding that some of the timeframe is on the carrier's end. This would not deter me from comp services because once it is set up, onboarding is streamlined but it has been a major set back, process, department, employee onboarding wise. **Recommendations to others considering ADP Comprehensive Services:** I would recommend participating in Comp Services for a minimum of a year. There are a lot of features available to really tailor the employee's experience and assist other departments in your organization. It does take time to learn, structure, restructure, and get a flow going. Coming from a place of using multiple systems, having one system that employees access often rather than others here and there does make employee engagement higher. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** As a company with the majority of our employees throughout the USA, collecting documents can be challenging. Comp Services has helped streamline the onboarding process, has made it to where all services for the employee can be accessed from one system opposed to keeping up with multiple, and the housing of employee documents to the employee's profile is unmatched. ### 41. ADP Comprehensive Services Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 18, 2025 **What do you like best about ADP Comprehensive Services?** I really like the dashboards for HR, Payroll, Benefits, and 401k. Everything in one place makes for smooth processing. Customer service is really important, and I appreciate the timely responses to our service requests. **What do you dislike about ADP Comprehensive Services?** I don't have any complaints at this time. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** The ease of processing payroll and payroll taxes. ### 42. ADP Comp Service Review **Rating:** 3.5/5.0 stars **Reviewed by:** Christina D. | Human Resources Officer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 03, 2025 **What do you like best about ADP Comprehensive Services?** The platform allows for a lot of interaction from the end user and administrator perspective. The more robust the system becomes overtime, the better equipped it will be as a "one stop shop" for client needs. **What do you dislike about ADP Comprehensive Services?** The reporting features could be easier to use. An example would be comparing ReportSmith vs reports in Comp Services requires more keyword searches or toggling back and forth to find the information a user is looking for. Custom report building is complicated. In ReportSmith I could build custom reports in my sleep. I spend countless hours trying to build custom reports to no avail. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** N/A ### 43. Neutral **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 03, 2025 **What do you like best about ADP Comprehensive Services?** I love the customer service received from our Payroll Specialist **What do you dislike about ADP Comprehensive Services?** The lack of control and the multiple specialized departments. The left hand does not talk to the right. Complete hands off approach from the HRBP **Recommendations to others considering ADP Comprehensive Services:** If you are a small shop, comp services may not be a right fit for you- please go with a smaller provider. If you are a larger organization, comp service might be a better fit. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** The ability to outsource the complexity of payroll with tax and compliance ### 44. ADP for the Win! **Rating:** 3.5/5.0 stars **Reviewed by:** April Z. | Payroll Specialist, Accounting, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 07, 2024 **What do you like best about ADP Comprehensive Services?** I love our assigned HR BP contact the most! She is always very responsive and helpful. She has helped me when I've faced struggles with getting responses from contacts in other areas of ADP WFN during and after implementation. She has truly been a life saver! **What do you dislike about ADP Comprehensive Services?** I have had many wonderful experiences with ADP in the past, but have had some struggles with the most recent ADP implementation. My company switched to ADP WFN from Paychex Flex instead of ADP Vantage as I would've preferred due to downsizing, making us ineligible for Vantage. Our company is on the smaller size for now until we ramp up hiring in the next 1-2 years. I struggled with the Benefits implementation due to the assigned Benefits implementation specialist having lack of communication and taking months to complete simple tasks for us. I had no issues with ADP implementations in the past (been through a few) and think of this issue as a one off. **Recommendations to others considering ADP Comprehensive Services:** I would recommend ADP Vantage as it is a very robust program that allows for customization in Time & Attendance via ADP eTime which is basically Kronos inside of ADP. ADP has a variety of platforms to choose from that can accommodate any company regardless of size. Overall, ADP is the best in the industry for HR, Payroll, Benefits and Talent Management! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP helps businesses of all sizes solve HR and payroll challenges by providing expert guidance and support. My company switched from Paychex Flex to ADP WFN earlier this year and the service has been amazing! ADP Payroll, HR, Benefits, Taxes, 401K and Talent Management are all services my company is utilizing and loving! ### 45. Big Payroll Help **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew C. | HR VP, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 10, 2024 **What do you like best about ADP Comprehensive Services?** They are very good at answering questions that we know to ask. **What do you dislike about ADP Comprehensive Services?** They do require that you have a base level of knowledge to effectively use them. It is a "ask us and we will help" model vs a white glove service that tells you before you know you even need it. **Recommendations to others considering ADP Comprehensive Services:** Really run them through countless scenarios before you commit. There will be a lot of "Yes, but..." answers that you may have thought they would run with the whole thing via the sales process. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We had the need to outsource our Payroll function after COVID. We now had employees in too many states to keep track effectively ourselves. We were also growing very near 100 employees and wanted to get compliance control before we met that threshold. ### 46. ADP- A clear winner **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke E. C. | Director of Human Resources, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 16, 2024 **What do you like best about ADP Comprehensive Services?** The user friendly site. If I cannot figure something out it is easy to troubleshoot either on my own or by going to helpful links. There are several videos and SOP's available and even a dedicated team that is not a long hold time away that can walk me through just about anything. There have been very few times that I do not get an answer to a question right away. When I do not get the answer right away, it is within 24 hours. This is in more complex situations. **What do you dislike about ADP Comprehensive Services?** HR and analytics is my favorite part. It helps so much with reporting and data sharing with our leadership team in a cohesive manner. **Recommendations to others considering ADP Comprehensive Services:** I recommend all the WFN technology. I have only worked with WFN. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I have used ADP in many of my roles throughout my career. Currently I am using this as the Director of HR and have the privilege of using many of the features available. Those features include WFN (Workforce Now) suite including payroll, HR, Analytics, Reporting, Recruiting, Onboarding, Benefits, Self Service open enrollment, background checks, ACA compliance, DATA cloud, handbook writing, and so much more. ### 47. Great Application with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 02, 2025 **What do you like best about ADP Comprehensive Services?** I love all the additional features that we are able to utilize. **What do you dislike about ADP Comprehensive Services?** We haven't really had any issues so far. **Recommendations to others considering ADP Comprehensive Services:** If you have a small HR department, I would highly recommend the Comprehensive Services. It's provides additional support for HR individuals who don't really have internal assistance. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Being able to reach out to dedicated members at ADP to resolve issues and learn new things has been invaluable. It has saved a ton of time of waiting on the phone to get answers that we need. Also, having the Human Resources Business Partner has been a huge help for any strange employee issues that tend to come up. ### 48. One-stop shop for Payroll and HR needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Helen L. | Payroll Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 16, 2024 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services has proven time and time again that they are there to help you with any needs and questions. They have proven to be a valuable part of our Payroll and HR Business compliance. ADP Comprehensive Services has kept us in compliance. **What do you dislike about ADP Comprehensive Services?** There is nothing to dislike. ADP provides you with the latest information in the most professional way possible. **Recommendations to others considering ADP Comprehensive Services:** ADP Comprehensive Services has the answers you are looking to have answered, especially when dealing with a multi-state payroll, state, local, and federal taxes. Not only are they efficient and address your questions/concerns, but they also provide valuable resources and data. In fact, ADP Comprehensive Services does all the hard work so you don't have to. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Currently, we do not have anything ADP Comprehensive Services is solving for us; however, when they have, they do it efficiently and quite rapidly. It almost feels as if they are always waiting to serve you. ### 49. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shaka L. | HR Generalist **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 15, 2024 **What do you like best about ADP Comprehensive Services?** I like the various resources that are available. The reports and the expert staff that are available to assist. **What do you dislike about ADP Comprehensive Services?** With the robust offerings it adds a layer of complexity to navigating different things on the website. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I really enjoy using ADP Comprehensive Service. The services offered make by job as a HR professional much more manageable. ADP Comprehensive Services offers various reports, resources and live help to assist with everyday issues as well as more complicated issues. I highly recommend this product to any organization to assist in improving their processes. ### 50. ADP Comp Services **Rating:** 5.0/5.0 stars **Reviewed by:** Kristal P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic:** Organic review. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 19, 2024 **What do you like best about ADP Comprehensive Services?** It's a one-stop shop and the representatives are very kind and helpful **What do you dislike about ADP Comprehensive Services?** I have no issues with Comp Services they are very helpful **Recommendations to others considering ADP Comprehensive Services:** I believe Comp Services are the best way to go. Specifically for Payroll. Jay is my representative and he is kind, patient, and knowledgeable. I am so happy that I chose ADP over another company. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Payroll, 401k Contributions, HR and benefits ## ADP Comprehensive Services Discussions - [What kind of services does ADP provide?](https://www.g2.com/discussions/what-kind-of-services-does-adp-provide) - 1 comment - [What is comprehensive services ADP?](https://www.g2.com/discussions/adp-comprehensive-services-what-is-comprehensive-services-adp) - 2 comments - [View ADP Comprehensive Services pricing details and edition comparison](https://www.g2.com/products/adp-comprehensive-services/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-25+06%3A46%3A34+-0500&secure%5Bsession_id%5D=571b73c1-5bc9-4716-83ac-b0980d566747&secure%5Btoken%5D=a49f2779029320cdc5c23abfa475cf40fd5652b9e8bb763df9a02f785ddbd913&format=llm_user) ## ADP Comprehensive Services Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Basics** - Reporting - Interoperability - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Additional Functionality** - Dashboard - Cloud - Mobility **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Content** - Automation - File Sharing **Feedback** - Continuous Feedback - Requesting Feedback - Surveys & Feedback - 360 Degree Feedback **Generative AI** - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation ## Top ADP Comprehensive Services Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 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