ADP Comprehensive Services Reviews & Product Details

I love the turn-key experience that ADP Comprehensive Services provides by handling all our HR services and administrative tasks. It lightens our HR Department's workload significantly. The capability to link time and attendance directly to our payroll process is a huge selling point for us. The system works wonders for tracking PTO policies, and I really enjoy working within the recruitment module, which has streamlined things for us. The great reporting module eliminates the need to manually create and track reports in Excel. Also, being able to link one job opening to several recruitment sites and track candidate status easily is a big plus. Our hiring managers love that they can link their calendars for simple interview scheduling and leave real-time comments on interviews. Fast and friendly customer service stands out, with access to an HR Business Partner at all times, which is incredibly valuable for us as a small, non-profit organization. The integration between our ADP payroll and retirement plan remittance minimizes the time spent on data entry each payroll cycle, as the system does the work for us. ADP continues to provide consistent support and meets the needs of our agency. Review collected by and hosted on G2.com.

More communications about system upgrades/changes so that practitioners are more prepared for these changes. The look and feel of the recruitment portal has changed several times without notice. Thankfully, the system is pretty user-friendly. Review collected by and hosted on G2.com.

I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team to focus on more strategic tasks. I appreciate having access to dedicated payroll and HR professionals who are knowledgeable about compliance and labor regulations, which streamlines decision-making and reduces the need for our team to spend time researching. The use of ADP Workforce Now has centralized and streamlined our core HR and payroll tasks such as employee data management, time tracking, tax services, and reporting. Additionally, their quick responses and helpfulness, like resolving issues with viewing retirement accounts, make the service very reliable. Review collected by and hosted on G2.com.

I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forced us to submit a new case multiple times. This made it hard for us to track the posters. Review collected by and hosted on G2.com.

I like that ADP Comprehensive Services makes it easy for me to manage payroll and HR functions by keeping all our HR documents in one place, allowing my staff to remotely check-in through an app. I appreciate being able to change, check, and process payroll from one location without using multiple systems. Another thing I like is that when I talked to Chad at ADP, it's actually a person answering my questions quickly. I also like the ease of using the system overall, which encourages me to continue using and expanding our services with them. Review collected by and hosted on G2.com.

I have to manually fix issues because the app crashes every single day, which makes it difficult for employees to clock in and out. Also, not having a specific person assigned to our account to speak with is a downside. Review collected by and hosted on G2.com.

I like that ADP Comprehensive Services has uniformed deductions and processes. The benefits system being housed within the HR system is something our last provider didn't have, and it's a feature I appreciate. I find the knowledge base to be valuable, and the emails informing me when things change are helpful. I also appreciate the support teams who excel in their areas of expertise. I like that the system information is housed on one platform together, streamlining processes. Review collected by and hosted on G2.com.

I would change the tax system so that your uploads would go to one person directly instead of an unnamed individual. Review collected by and hosted on G2.com.

I find ADP Comprehensive Services to be more user-friendly and comprehensive compared to previous solutions. The payroll feature helps me accurately report to government and state tax agencies on time. I appreciate the custom reporting as it allows me to address queries specific to each of our companies. The HR portion, including onboarding and terminating employees, creates efficiencies that save us time. Open enrollment is also a standout feature. Additionally, the general ledger feature is beneficial since different companies have unique general ledger structures. Review collected by and hosted on G2.com.

Maybe more one-on-one help when something doesn't work the appropriate way. Cross training between departments so we're not being transferred all the time from one dept to another. Review collected by and hosted on G2.com.

I have a lot of appreciation for the online support and designated team with ADP Comprehensive Services, as they help me stay updated with new tax laws and 401k rulings without stressing. My business partner keeps me informed about the latest legislation and rulings, which is extremely helpful. I find the online support through the portal especially useful when I can't wait on a phone call, as concerns are typically solved promptly. The service has a calendar setup for deadlines related to the 401k integration, and the payroll runs smoothly. Plus, the business partner keeps us updated with compliance changes. ADP has been more than just a payroll company, growing significantly throughout my career. I’m very comfortable with their products. Review collected by and hosted on G2.com.

They changed the design of the software where the print is a bit too small to read at times. Plus it's all in blue. They used to have subject areas in color for easier navigation. The print was a bit larger and the tabs were color coordinated. I know with updates they need to squeeze so much detail into the software. Review collected by and hosted on G2.com.

The website is well organized and easy to learn how to use. The design is nicely laid out, clear, and easy to read, which makes it simple to navigate and work with. The pricing is reasonable and well marketed. Review collected by and hosted on G2.com.

The website doesn’t always do what we need it to do, and it doesn’t consistently provide the specific metrics we rely on every day. Review collected by and hosted on G2.com.

ADP Comprehensive Services makes it easier to manage both HR and Payroll functions together. I appreciate the hassle-free year-end functions that allow me to report W2s properly and effectively. I also appreciate the tax sections. Once set up, ADP handles it all and it eliminate a task for me to do. Lastly, I appreciate having the 401k specially calculated by ADP to eliminate errors and make the process more streamline. Review collected by and hosted on G2.com.

While we have a whole team dedicated to our company, it can be hard to reach them since most conversation is completed through support tickets. In time crucial moments, I would rather have a direct email or phone number specifically to my assigned team to get things done faster. Review collected by and hosted on G2.com.

Dedicated support team to handle your issues and the ability to call in for on demand assistance. Review collected by and hosted on G2.com.

The cost can be pricey when you have a smaller headcount however you do get your "bang for your buck" with the services they offer, Review collected by and hosted on G2.com.

I appreciate that ADP Comprehensive Services is simple to use and easier to teach. It gives me more options or things I can utilize for the business. I like that I receive free resumes, which saves us a lot of money. It's easy to get people set up, making things way quicker. ADP seems better overall because it has more tools than our previous provider. Review collected by and hosted on G2.com.

I wanted more recruiting tools, as well as any type of fast tracking. Also, I wanted a geolocation. That's something that they don't necessarily have yet. Review collected by and hosted on G2.com.