ADP Comprehensive Services Reviews & Product Details

What I like best about ADP Comprehensive Services is its integrated approach to HR and payroll management. It simplifies complex processes through automation, ensures accuracy and compliance, and provides efficient employee management solutions. I also appreciate its user-friendly technology and the support it offers to businesses in managing their workforce effectively. Review collected by and hosted on G2.com.

One area for improvement could be the complexity of certain features and processes, which may take time for new users to understand. Occasionally, navigating the platform or getting timely support can be challenging. Simplifying the user interface and improving response times would make the overall experience even better. Review collected by and hosted on G2.com.

I love how easy ADP makes payroll processing. The system is straightforward and efficient, which saves time and reduces stress. I also greatly appreciate the 24/7 customer support, as there is always someone available to help with any questions or concerns, regardless of the time of day. Review collected by and hosted on G2.com.

One area I find frustrating is when it takes several days to receive an answer or resolution to an issue. Timely communication is important, especially when payroll-related matters require prompt attention. I also find the garnishment process difficult to navigate and believe it could be more streamlined and user-friendly. Review collected by and hosted on G2.com.

I appreciate all the external/fringe benefits like Nayya/AI solutions. I appreciate the model that comprehensive services offers. Review collected by and hosted on G2.com.

With the model, a lot of the process actually takes much longer than doing things manually. Completing payroll is at the disposal of the payroll specialist assigned to your group. If you are assigned a poor specialist then the process can be very tedious. I was more hopeful that the comp services package would provide more comprehensive support including longer term strategic assistance or guidance from ADP on how to refine and improve the payroll process but it doesn't. A lot of the strategic direction or requests for review come from the customer. Additionally, the price of the product outweighs the benefits. The service doesn't save time, nor does it save money. Review collected by and hosted on G2.com.

Payroll is easy and quick. It's reliable, accurate, and efficient. Payroll DELIVERY needs some work - couriers are unreliable. Review collected by and hosted on G2.com.

Where the platform falls short is in its overall user experience and HR functionality. Reporting is powerful but often feels bloated and difficult to navigate, making it challenging to quickly find the information you need. There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system. Leave management also requires additional paid modules, which can be disappointing if you're expecting a more complete HR solution out of the box.

The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience. Most issues ultimately require a phone call or support ticket to reach someone who can resolve the problem. Review collected by and hosted on G2.com.

The implementation was thorough and quick, helping me fine-tune our processes and strengthen my skills as a benefits/payroll administrator. Review collected by and hosted on G2.com.

The downsides are similar to any system—you need time to learn how it works. Relying on past experience from another software doesn’t always translate seamlessly. Review collected by and hosted on G2.com.

I appreciate having a dedicated team to assist me with Benefits, HR, Workforce Technology and Payroll. They know me and I know them. It is a relationship, not transactional. Even their backups are extremely helpful.

I also love having a dedicated HR Business Partner, Melissa Rannalli. She helps me in more ways than just a business partner. We speak of trends and how to be proactive in the industry. She has been a life line to succeeding. Review collected by and hosted on G2.com.

SmartCompliance is the one department that I struggle with in the past. I do see that we finally can call in and speak to someone regarding a case. The platform could be improved. Review collected by and hosted on G2.com.

With ADP Comprehensive Services, you have a dedicated account team to help support you. Employees can contact ADP to get assistance with day-to-day tasks. There a many platform integrations and ADP is constantly using customer feedback to perform better for their clients. Review collected by and hosted on G2.com.

Overall it's a great service. I am a bit disappointed in the constant price upcharges and amount of tasks that are still our responsibility since upgrading. Review collected by and hosted on G2.com.

I love the turn-key experience that ADP Comprehensive Services provides by handling all our HR services and administrative tasks. It lightens our HR Department's workload significantly. The capability to link time and attendance directly to our payroll process is a huge selling point for us. The system works wonders for tracking PTO policies, and I really enjoy working within the recruitment module, which has streamlined things for us. The great reporting module eliminates the need to manually create and track reports in Excel. Also, being able to link one job opening to several recruitment sites and track candidate status easily is a big plus. Our hiring managers love that they can link their calendars for simple interview scheduling and leave real-time comments on interviews. Fast and friendly customer service stands out, with access to an HR Business Partner at all times, which is incredibly valuable for us as a small, non-profit organization. The integration between our ADP payroll and retirement plan remittance minimizes the time spent on data entry each payroll cycle, as the system does the work for us. ADP continues to provide consistent support and meets the needs of our agency. Review collected by and hosted on G2.com.

More communications about system upgrades/changes so that practitioners are more prepared for these changes. The look and feel of the recruitment portal has changed several times without notice. Thankfully, the system is pretty user-friendly. Review collected by and hosted on G2.com.

I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team to focus on more strategic tasks. I appreciate having access to dedicated payroll and HR professionals who are knowledgeable about compliance and labor regulations, which streamlines decision-making and reduces the need for our team to spend time researching. The use of ADP Workforce Now has centralized and streamlined our core HR and payroll tasks such as employee data management, time tracking, tax services, and reporting. Additionally, their quick responses and helpfulness, like resolving issues with viewing retirement accounts, make the service very reliable. Review collected by and hosted on G2.com.

I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forced us to submit a new case multiple times. This made it hard for us to track the posters. Review collected by and hosted on G2.com.

Over time they have continued to improve their app and they have even added the ability to access and watch the mandated videos directly through the app! This is a game changer as we previously had to use an additional vendor to accommodate those without computers needing a mobile-friendly option. Review collected by and hosted on G2.com.

We continue to hope that the ability to customize how schedule information is input and allowing for color coding will one day be available! Review collected by and hosted on G2.com.