--- title: ADP Comprehensive Services Reviews meta_title: 'ADP Comprehensive Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 173 reviews by the users' company size, role or industry to find out how ADP Comprehensive Services works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 173 scale: '5' date_modified: '2026-08-13' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP Comprehensive Services Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 173 ## About ADP Comprehensive Services ADP Comprehensive Services provides managed HR and payroll services to businesses of all sizes through the support of a team of committed professionals, trusted workflows and best practices and all-in-one technology within the ADP Workforce Now platform for your HR, talent management, benefits administration and payroll tasks. With ADP Comprehensive Services, you get outsourced execution centered around strategic guidance from a designated team of pros. Whether you choose one, some or all areas of managed services across our services, you'll find a perfect blend of support through insights, best practices, and full-service technology that will scale along with you. Our clients partner with us for one or all of the following services: ADP Comprehensive HR delivers committed guidance and integrated HR and payroll technology to help organizations optimize workforce management, strengthen compliance and support employee growth in a changing business environment. ADP Comprehensive Talent combines designated talent consultants, powerful workforce technology, and actionable insights to help organizations build and execute talent strategies that drive recruitment success, employee engagement, development, and retention. ADP Comprehensive Pay delivers experienced payroll administration and compliance support to help organizations streamline payroll processes, reduce risk, and improve efficiency. Comprehensive Benefits helps organizations optimize benefits administration through partnered expertise, managed services support and best-practice guidance that simplify enrollment, support compliance, and enhance the employee benefits experience. ## ADP Comprehensive Services Pros & Cons **What users like:** - Users appreciate the **streamlined processes** of ADP Comprehensive Services, enjoying the efficiency of a unified HR and payroll system. (38 reviews) - Users value the **ease of use** of ADP Comprehensive Services, appreciating its user-friendly interface and quick support. (30 reviews) - Users praise the **excellent customer support** of ADP Comprehensive Services, highlighting prompt responses and valuable expertise. (29 reviews) - Users value the **expertise in payroll management** of ADP Comprehensive Services, enhancing efficiency and supporting HR functions effectively. (26 reviews) - Users value the **user-friendly payroll features** of ADP, which enhance efficiency in managing payroll tasks and documents. (25 reviews) - Users appreciate the **seamless integration and comprehensive payroll features** of ADP, enhancing efficiency and support. (23 reviews) - Users value the **comprehensive features** of ADP Comprehensive Services, enhancing efficiency, employee experience, and support for HR needs. (18 reviews) - Efficiency (17 reviews) - HR Management (17 reviews) - Comprehensive (13 reviews) **What users dislike:** - Users find the **missing features** of ADP Comprehensive Services frustrating, particularly regarding advanced applications and training capabilities. (10 reviews) - Users find **poor customer support** frustrating, especially with long wait times and limited problem-solving capabilities from representatives. (10 reviews) - Users face a **steep learning curve** with ADP, finding the platform overwhelming and not very intuitive for new tasks. (9 reviews) - Users note a **steep learning curve** with ADP, citing gaps in training and support for new users. (8 reviews) - Users find the **limited features** of ADP Comprehensive Services inadequate, leading to frustrations with the support process. (8 reviews) - Not Intuitive (8 reviews) - Users report encountering **technical issues** such as glitches and lack of communication that complicate their experience. (8 reviews) - Users feel the solution has **limited customization** options, particularly for the talent management module, affecting its value. (7 reviews) - Difficulty (6 reviews) - Expensive (6 reviews) ## ADP Comprehensive Services Reviews ### 1. Fast, Reliable Payroll, But HR UX and Support Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tracy H. | Employee Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about ADP Comprehensive Services?** Payroll is easy and quick. It's reliable, accurate, and efficient. Payroll DELIVERY needs some work - couriers are unreliable. **What do you dislike about ADP Comprehensive Services?** Where the platform falls short is in its overall user experience and HR functionality. Reporting is powerful but often feels bloated and difficult to navigate, making it challenging to quickly find the information you need. There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system. Leave management also requires additional paid modules, which can be disappointing if you're expecting a more complete HR solution out of the box. The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience. Most issues ultimately require a phone call or support ticket to reach someone who can resolve the problem. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system. The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time. The Comprehensive Services model also provides access to HR, payroll, and compliance professionals who can answer questions and help us navigate complex employment issues, which has been a valuable resource for our team. While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements. **Official Response from Rebecca Jordan:** > Hi Tracy, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the payroll's reliability, accuracy, and efficiency is helpful to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 2. Streamlined HR and Payroll with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle M. | Benefits and Wellness Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team to focus on more strategic tasks. I appreciate having access to dedicated payroll and HR professionals who are knowledgeable about compliance and labor regulations, which streamlines decision-making and reduces the need for our team to spend time researching. The use of ADP Workforce Now has centralized and streamlined our core HR and payroll tasks such as employee data management, time tracking, tax services, and reporting. Additionally, their quick responses and helpfulness, like resolving issues with viewing retirement accounts, make the service very reliable. **What do you dislike about ADP Comprehensive Services?** I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forced us to submit a new case multiple times. This made it hard for us to track the posters. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services ensures payroll accuracy, compliance, and HR efficiency, reducing error and compliance risks. It streamlines decision-making and centralizes HR and payroll processes, freeing my team for strategic work. **Official Response from Rebecca Jordan:** > Hi Danielle, We’re so grateful for your review and feedback and appreciate knowing streamlines HR and payroll. It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 3. Huge upgrade! **Rating:** 4.0/5.0 stars **Reviewed by:** Anna F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ADP Comprehensive Services?** Over time they have continued to improve their app and they have even added the ability to access and watch the mandated videos directly through the app! This is a game changer as we previously had to use an additional vendor to accommodate those without computers needing a mobile-friendly option. **What do you dislike about ADP Comprehensive Services?** We continue to hope that the ability to customize how schedule information is input and allowing for color coding will one day be available! **Recommendations to others considering ADP Comprehensive Services:** I didn't know how much easier ADP comp services could make my very outdated and difficult processes until I was able to delve into the demos and ask a lot of questions. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comp Services has allowed me to keep everything under one system as opposed to having to deal with double (or triple) entry with different providers. The constant updates are a huge plus! **Official Response from Rebecca Jordan:** > Thanks, Anna, Your kind words about the ability to access & watch videos via the app is great to hear!. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 4. Streamlined Payroll Management with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sandie K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate how ADP Comprehensive Services has helped us streamline our payroll process and improve our local and state tax obligations. It's really helped shorten the amount of time it takes to produce payroll. Having training as well as OSHA support is an added value that was very helpful as we moved forward. My comprehensive services representative has been wonderful in keeping us up-to-date with what needed to be done, and she's been the brightest light in our relations with ADP. **What do you dislike about ADP Comprehensive Services?** I think I would offer more levels of comprehensive services so that if you aren't using one aspect of the system you could leave it out without having to pay for it. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps streamline our payroll and improves local and state tax obligations, reducing the time to produce payroll. **Official Response from Rebecca Jordan:** > Thank you, Sandie, for taking the time to leave a positive review! We’re happy to hear that you are having a great experience with streamlining payroll processes and improving tax obligations. We also appreciate the honest feedback, which is invaluable, so thank you for sharing your story. ### 5. Efficient but Needs App Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** JAnmetra W. | practice administrator/entrepreuner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Comprehensive Services?** I like that ADP Comprehensive Services makes it easy for me to manage payroll and HR functions by keeping all our HR documents in one place, allowing my staff to remotely check-in through an app. I appreciate being able to change, check, and process payroll from one location without using multiple systems. Another thing I like is that when I talked to Chad at ADP, it's actually a person answering my questions quickly. I also like the ease of using the system overall, which encourages me to continue using and expanding our services with them. **What do you dislike about ADP Comprehensive Services?** I have to manually fix issues because the app crashes every single day, which makes it difficult for employees to clock in and out. Also, not having a specific person assigned to our account to speak with is a downside. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services simplifies my payroll processing and centralizes HR documents, allowing my staff to check in remotely using the app and manage everything in one place. **Official Response from Rebecca Jordan:** > Hi Janmetra, Your review is much appreciated! We’re so glad that you are enjoying the efficiency of managing payroll and HR functions. And the honesty is very important to us and will assist our team. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 6. Streamlined Integration, Effective Support **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie P. | HR Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ADP Comprehensive Services?** I like that ADP Comprehensive Services has uniformed deductions and processes. The benefits system being housed within the HR system is something our last provider didn't have, and it's a feature I appreciate. I find the knowledge base to be valuable, and the emails informing me when things change are helpful. I also appreciate the support teams who excel in their areas of expertise. I like that the system information is housed on one platform together, streamlining processes. **What do you dislike about ADP Comprehensive Services?** I would change the tax system so that your uploads would go to one person directly instead of an unnamed individual. **Recommendations to others considering ADP Comprehensive Services:** If you’re looking for a reliable and comprehensive payroll and HR solution, I highly recommend ADP. Their platform offers a full suite of services, including payroll processing, tax compliance, benefits administration, and workforce management. The automation features help reduce manual errors, ensuring accurate and timely payroll while keeping businesses compliant with tax regulations. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me with uniformed deductions and processes. The benefits system is integrated with the HR system, which streamlines processes by housing all system information on one platform. I appreciate their knowledge base, timely email updates, and support teams' expertise. **Official Response from Rebecca Jordan:** > Thanks, Natalie! Your kind words about ADPs streamlined integration plus the effective support means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 7. User-Friendly with Custom Reporting Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services to be more user-friendly and comprehensive compared to previous solutions. The payroll feature helps me accurately report to government and state tax agencies on time. I appreciate the custom reporting as it allows me to address queries specific to each of our companies. The HR portion, including onboarding and terminating employees, creates efficiencies that save us time. Open enrollment is also a standout feature. Additionally, the general ledger feature is beneficial since different companies have unique general ledger structures. **What do you dislike about ADP Comprehensive Services?** Maybe more one-on-one help when something doesn't work the appropriate way. Cross training between departments so we're not being transferred all the time from one dept to another. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me accurately report payroll to tax agencies and creates custom reports for our needs. It's user-friendly for HR tasks like onboarding and terminating employees, saving us time. Their custom reporting and GL functionalities are really beneficial. **Official Response from Rebecca Jordan:** > Hi Jackie, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP Comprehensive Services is user-friendly and is meeting your needs. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 8. Streamlined HR, Payroll, and Year-End Tax Reporting with ADP Comprehensive Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services makes it easier to manage both HR and Payroll functions together. I appreciate the hassle-free year-end functions that allow me to report W2s properly and effectively. I also appreciate the tax sections. Once set up, ADP handles it all and it eliminate a task for me to do. Lastly, I appreciate having the 401k specially calculated by ADP to eliminate errors and make the process more streamline. **What do you dislike about ADP Comprehensive Services?** While we have a whole team dedicated to our company, it can be hard to reach them since most conversation is completed through support tickets. In time crucial moments, I would rather have a direct email or phone number specifically to my assigned team to get things done faster. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services has helped our onboarding process tremendously. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you're enjoying ADP's streamlined functionality. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 9. All Our HR Needs in One Place with ADP Comprehensive Services **Rating:** 4.0/5.0 stars **Reviewed by:** Julie S. | Lead Nurse, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2026 **What do you like best about ADP Comprehensive Services?** We love having all of our different needs filled in one location. It's so much nicer not having to switch into different company websites to accomplish different things. One location and we are done! **What do you dislike about ADP Comprehensive Services?** We don't really see any issues with the ADP Comprehensive Services. Compared to our old methods, this is brilliant! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We had a lot of scattered items before. Now everything is concise and easily located. ### 10. Seamless PEO with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley R. | Customer Sucess & HR Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate that ADP Comprehensive Services made it easy for employees to access the PEO system, and new hires did not have any issues learning the ropes. Also, ADP had great customer service whenever we had an issue, both for the employer and for employees. Additionally, having access to data allowed us to make actionable changes based on that data. **What do you dislike about ADP Comprehensive Services?** Nothing comes to mind **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I use ADP Comprehensive Services to track employee benefits and payments and manage our employee database effectively. It provides good data for onboarding and demographic tracking, simplifying the employee access process. It also delivers great customer service, benefiting both employers and employees. **Official Response from Rebecca Jordan:** > Hi Ashley, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 11. Streamlined Payroll with Robust Support **Rating:** 4.0/5.0 stars **Reviewed by:** toni a. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate the automated payroll system from ADP Comprehensive Services, as it ensures effectiveness and streamlines day-to-day operations. I find the hands-on support especially valuable when last-minute issues arise, helping manage situations smoothly. The reporting and analytics tools are great for quickly accessing payroll reports, labor costs, and employee data. ADP also significantly improves our payroll process by enhancing accuracy and reducing risk. I value the combination of expert partnership, time-saving capabilities, and their dedication to client and employee support. **What do you dislike about ADP Comprehensive Services?** Employee perks or benefits could use a revamp. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services improves payroll accuracy, compliance, and time management, reducing risk and enhancing operations. Its automated payroll system, hands-on support, and analytics streamline processes and save time. **Official Response from Rebecca Jordan:** > Hi Toni, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear ADP Comprehensive Services improves payroll accuracy, compliance, and time management. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 12. Efficient Payroll Management with Minor Marketing Discomfort **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa H. **Reviewed Date:** February 02, 2026 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services helps me run payroll in an easy manner and keeps track of taxes and W-2s for all the employees. I really appreciate that it's an easy interface for me to put the information in for my employees and pull the reports down quickly. As a small business, I like having the 5 year history with them - the information I need from past payrolls and past tax information is readily available on the site. **What do you dislike about ADP Comprehensive Services?** I would like for them to do less marketing of trying to get me to utilize their other services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I use ADP Comprehensive Services to easily run payroll and keep track of taxes and W-2s for employees. Its easy interface lets me input employee information, pull reports, and complete payroll quickly. **Official Response from Rebecca Jordan:** > Hi Lisa, We’re so grateful for your review about payroll management! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 13. HR Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2026 **What do you like best about ADP Comprehensive Services?** HRBP services are great (Bruny Chang is awesome!) **What do you dislike about ADP Comprehensive Services?** The slow reply times in service portal at times **What problems is ADP Comprehensive Services solving and how is that benefiting you?** The handbook builder being updated is great ### 14. Strong Support and Great Value Once the Right Team Is in Place **Rating:** 4.0/5.0 stars **Reviewed by:** Meaghan F. | Payroll Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comp Services has been a strong partner in navigating payroll and compensation complexity. What stands out the most is how well they support long-term process improvement when the right specialists are engaged. when you are paid with team members who are knowledgeable, responsive, and relationship focused, ADP becomes a true strategic partner. They take time to understand company goals, guide you through compliance considerations and help build solutions that work in real-world application. The care and professionalism are absolutely there, and it shows. **What do you dislike about ADP Comprehensive Services?** Because ADP is such a large organization, the experience can vary depending on which representatives are assigned to your account. It sometimes takes time to get aligned with the right team members who understand both the technical and human elements of payroll and compensation. Once alignment is in place, the service level improves significantly, but the onboarding/ transition period can feel inconsistent. It's less a dislike of the service itself, and more about making sure the right people are on your team from the beginning to ensure the best experience. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comp Services helps us manager payroll, tax, compliance and compensation support all in once place which reduces internal workload and provides expertise during high-demand periods. The real value comes when you have the right specialists on your team because then the experience feels more collaborative and supportive almost like an extension of your own staff. It did take some time of us to find the right fit and we weren't afraid to request a re-roll when needed, but once the right people were in place, the benefit and stability of the services increased dramatically. ### 15. Seamless Retirement Setup, Needs Proactive Support **Rating:** 4.0/5.0 stars **Reviewed by:** constance w. **Reviewed Date:** October 22, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate ADP Comprehensive Services’ ability to seamlessly handle the setup of mandatory retirement savings accounts, which greatly alleviates the burden of reporting and compliance for our company. This service has been a huge relief for us as a small employer. I value their assistance with complex processes like employment taxes and I-9 compliance, which are vital for maintaining our business’s adherence to necessary regulations. Additionally, I find it invaluable that they alert us to potential employment classification issues, such as when employees classified as exempt no longer meet the minimum requirements, thus helping us avoid potential compliance problems. **What do you dislike about ADP Comprehensive Services?** I don't like that ADP Comprehensive Services is not more proactive. Sometimes we aren't aware of what we don't know, and a more proactive approach could greatly benefit us. Additionally, I find that they haven't helped us implement any particular software, which could have been beneficial. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services simplifies compliance with retirement accounts and employment taxes, alleviating management burdens. It alerts us to compliance issues, enhancing our HR efficiency. ### 16. Efficient HR Reporting with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Diana H. **Reviewed Date:** December 04, 2025 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services particularly helpful for HR reports and staying updated on new policies, which I can easily add to our handbook. Their expertise is great; whenever I have a question, they help me out quickly. I like the new ADP assistant, which makes getting support faster without needing to call. It's easy to use and very helpful for new businesses. I appreciate the automatic reports and payroll reminders, which streamline these tasks for me. **What do you dislike about ADP Comprehensive Services?** I would suggest a much better app to punch in and out for the employees, some sort of reminder for them. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me run reports for quarterly reviews and stay informed on policy updates, making updates to our handbook easy and fast for employee acknowledgment. ### 17. Great HR All-in-One for Small Businesses, Though Onboarding Could Be Smoother **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica E. | Marketing and Outreach Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ADP Comprehensive Services?** It’s a one stop shop for all the things our small business needs to run our hr. **What do you dislike about ADP Comprehensive Services?** The onboarding process wasn’t as smooth as they promised. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Complete payroll processing for both salary and hourly team members. **Official Response from Rebecca Jordan:** > Hi Jessica, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear the ADPs "one stop shop" is helpful to HR. And especially sharing the honest feedback - this is helpful to our team. We are thankful for the partnership! ### 18. A Glowing Review of ADP's Full-Service HR **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed A. | Senior Recruiter (Australia, New Zealand; & U.S.), Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about ADP Comprehensive Services?** The most valuable element for many businesses is the peace of mind that comes with outsourcing high-risk areas. Dedicated Specialists: You are assigned a team of specialists (in Payroll, HR, Benefits, and Talent) and often a Strategic Advisor who acts as a consultant. They learn your business and provide proactive guidance. Automatic Compliance: The system handles complex tasks like federal, state, and local tax filings and ACA compliance automatically, which significantly reduces the risk of errors, fines, and penalties for the client. **What do you dislike about ADP Comprehensive Services?** While the platform is powerful, the all-in-one system (ADP Workforce Now) can sometimes feel overwhelming, especially for employees or administrators at smaller companies. Not Highly Intuitive: Users often report that the platform is not as intuitive or modern as some competitors' solutions, with functions sometimes being difficult to locate without guidance. Reporting Difficulty: Generating and customizing reports, especially for complex or unique queries, can be cumbersome and less user-friendly. Integration Flow Issues: In some cases, users feel that the various modules (HR, Payroll, Benefits) do not flow together as smoothly as they should, requiring multiple steps for a single change. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** High Compliance & Legal Risk Dedicated Expertise & Automated Systems: ADP's specialists and technology monitor and automatically apply thousands of changes in federal, state, and local tax laws and labor regulations. Administrative Time Sink Outsourced Payroll and Benefits: ADP's team takes over the time-consuming, day-to-day execution of complex processes like payroll data entry, quarter-end tax filings, and annual benefits open enrollment. Fragmented HR Systems Single, Integrated HCM Platform: The service bundles HR, payroll, time, and benefits onto the unified ADP Workforce Now technology platform. ### 19. Effortless Payroll Management with Instant Access **Rating:** 4.0/5.0 stars **Reviewed by:** Makayla B. | Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ADP Comprehensive Services?** Very easy to us, easy to input, easy to see pay and be able to see it as soon as it is submitted **What do you dislike about ADP Comprehensive Services?** not much, it's really easy to use and for employees to setup. it takes only a few minutes. there's no need t have a whole lot of paperwork, it's all done within the app. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ease of pay. all questions are answered within the application - if anything else is needed we can be of help. ### 20. A Reliable HR Partner for Businesses of All Sizes **Rating:** 4.0/5.0 stars **Reviewed by:** Ron K. | HCM Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about ADP Comprehensive Services?** As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. **What do you dislike about ADP Comprehensive Services?** While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. ### 21. Use of ADP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I like that from the time a candidate applies, their information carries through to all aspects of the services, recruitment, employee record, payroll, performance reviews. When they leave, all information is held in archive which is easy to access. When we have issues, the support group is quick to assist. **What do you dislike about ADP Comprehensive Services?** As ADP is great when it comes to being a 'one stop shop' for everything HR/Payroll, it can be kind of clunky at times. This meaning you often have to go through many steps to achieve one goal. Also not thrilled with ADP making changes to areas without advanced notice and offering instructions to the new ways of doing things. We often come in and open up to man changes that we now have to weed through. Not saying the changes are always bad, just getting a heads up to what will be changing and maybe some guidance on how to navigate the changes when they are significant. Performance review area being a great example. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP has been instrumental at streamlining the recruitment and hiring process. Electronic offer letters and I-9/eVerify and background checks are much simpler. Offering electronic signature option for signing the offer letter has been a huge relief to many of our employees who were not able to print and resend the letters back. Getting signed offer letters is quick and easy now. The transferring of candidate information into employee record as we roll them into ADP has been time saving. Entering benefits and having the premiums roll into payroll with ease is priceless. ### 22. Overall A Good Product, But Needs Refining **Rating:** 3.5/5.0 stars **Reviewed by:** JODY M. | HR Manager, Mining & Metals, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I like having everything in one package. I like the ease of the transition from a candidate to a hire to an employee. **What do you dislike about ADP Comprehensive Services?** Communication between ADP technology and other carriers can be lacking at times. There are frequently small glitches in the background that can create large problems. (for example, benefit deductions being missed on paychecks, etc.) Also, their customer support services is hit or miss. Some of the reps are great, and some of them are just downright terrible, but unfortunately, you do not get a choice in who handles your issues. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Managing employees and their tax situations in many different states. Rolling out new policies and implementing new benefit offerings. ### 23. Interactive and Easy for Employees to Download What They Need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Comprehensive Services?** I like how interactive it is. It's great for employees to go in and download items. **What do you dislike about ADP Comprehensive Services?** I think the wait times for the calls. It makes it a bit difficult **What problems is ADP Comprehensive Services solving and how is that benefiting you?** There are no items that need immediate attention. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you appreciate the interactive functionality. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 24. HR and Payroll Support That Keeps Us Compliant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services has been a great support for us on the HR and payroll side. They help us stay compliant, answer questions as they come up, and provide guidance when we’re working through more complex situations. It’s helpful having that partnership to make sure we’re doing things correctly and efficiently. **What do you dislike about ADP Comprehensive Services?** Implementation with everything takes SO long! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Implementation issues that have lasted years to fully correct. **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave a review. We’re happy to hear that you are having a great experience with compliancy. Your honest feedback is invaluable, and we appreciate you sharing your story. This helpful to our team! ### 25. ADP review **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | CFO, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ADP Comprehensive Services?** Online technology from phone or lap top. **What do you dislike about ADP Comprehensive Services?** State and local tax filings not timely or missed. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** One stop place for payroll changes and benefit sign up. **Official Response from Rebecca Jordan:** > Hi Michael, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. That is nice to hear the online technology is meeting your needs. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 26. Work in Progress **Rating:** 3.5/5.0 stars **Reviewed by:** Heather S. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about ADP Comprehensive Services?** The continually updating features and processes for better use and keeping up with the industry standards. **What do you dislike about ADP Comprehensive Services?** Sometimes there is a lack of communication when submitting tickets through the case portal and some ADP associates will only send links for instructions instead of either setting up a call with us to discuss and go over then closing the case without time for us to ask follow up questions. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP is processing our payroll which is allowing me and my manager more time in our day to complete HR tasks. ### 27. ADP Comprehensive Services Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate that there are extra resources available to support HR professionals, such as handbook assistance and access to a dedicated HRBP. These options add valuable support. **What do you dislike about ADP Comprehensive Services?** The cost of the product is a concern for us—our company is currently spending around 45,000 annually, even though we have fewer than 50 employees. This issue has already been raised with our HRBP. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I have been assigned the responsibility of revamping our company handbook. My HRBP mentioned that they would connect me with the appropriate team for support. Once I am contacted, having additional resources to assist with revising the handbook will be extremely helpful. ### 28. ADP Comprehensive services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ADP Comprehensive Services?** I really like having a specific team member to help with different aspects of our job. For example, we have a team member that helps with payroll and a different one for talent, etc. With our old payroll provider we only had one person to cover it all and they would often have to ask different people since she didn't know every area of the system and what should have been a quick answer turned into a week long discussion. **What do you dislike about ADP Comprehensive Services?** One downside is the lack of help with 401(k). We used to have a file feed with our old provider and ADP does not have that capability. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Payroll with ADP is extremely streamlined and easy to understand. We recently switched to service and had no problem picking up the process. ### 29. Strategic Support and Reliable Service **Rating:** 4.0/5.0 stars **Reviewed by:** Shannon P. **Reviewed Date:** September 26, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate having a direct point of contact who understands our business and our specific needs, which has been extremely beneficial. ADP Comprehensive Services assists us by alleviating tasks and the tactical portion of our job, freeing us up to be more strategic. I am also interested in learning more about the talent portion of their comprehensive services. **What do you dislike about ADP Comprehensive Services?** Nothing **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services alleviates tactical tasks, allowing us to focus on strategic initiatives, enhancing our organizational impact. Having a direct contact familiar with our business needs is invaluable. ### 30. Good product to manage Payrolls **Rating:** 3.5/5.0 stars **Reviewed by:** Blas C. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about ADP Comprehensive Services?** Easy to use web tool with a modernized UI to manage your payrolls and HR documents **What do you dislike about ADP Comprehensive Services?** New UI even though is nice a functional it needs to be polished **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Getting HR related documents and payrolls ### 31. ADP Comprehensive Services has made our payroll and benefits management more efficient and accurate. **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly S. | Senior Benefits Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about ADP Comprehensive Services?** Implementation was thorough, helping me fine-tune our processes and strengthen my skills as a benefits/payroll administrator. **What do you dislike about ADP Comprehensive Services?** The downsides are similar to any system—you need time to learn how it works. Relying on past experience from another software doesn’t always translate seamlessly. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is helping us solve a retiree benefit configuration by connecting active benefits to the retiree benefit carrier. This solution will allow me to manage retiree data directly in WFN, improving reporting accuracy and efficiency. ### 32. ADP Comp Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services has a lot of useful tools and they are always adding on more features. **What do you dislike about ADP Comprehensive Services?** The implementation process wasn't the best. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** New hire packets and benefit elections were all done on paper before we started with ADP Comp Services. ### 33. ADP Comp Service Review **Rating:** 3.5/5.0 stars **Reviewed by:** Christina D. | Human Resources Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about ADP Comprehensive Services?** The platform allows for a lot of interaction from the end user and administrator perspective. The more robust the system becomes overtime, the better equipped it will be as a "one stop shop" for client needs. **What do you dislike about ADP Comprehensive Services?** The reporting features could be easier to use. An example would be comparing ReportSmith vs reports in Comp Services requires more keyword searches or toggling back and forth to find the information a user is looking for. Custom report building is complicated. In ReportSmith I could build custom reports in my sleep. I spend countless hours trying to build custom reports to no avail. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** N/A ### 34. ADP for the Win! **Rating:** 3.5/5.0 stars **Reviewed by:** April Z. | Payroll Specialist, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2024 **What do you like best about ADP Comprehensive Services?** I love our assigned HR BP contact the most! She is always very responsive and helpful. She has helped me when I've faced struggles with getting responses from contacts in other areas of ADP WFN during and after implementation. She has truly been a life saver! **What do you dislike about ADP Comprehensive Services?** I have had many wonderful experiences with ADP in the past, but have had some struggles with the most recent ADP implementation. My company switched to ADP WFN from Paychex Flex instead of ADP Vanatge as I would've preferred due to downsizing. making us ineligible for Vantage. Our company is on the smaller size for now until we ramp up hiring in the next 1-2 years. I struggled with the Benefits implementation due to the assigned Benefits implementation specialist having lack of communication and taking months to complete simple tasks for us. I had no issues with ADP implementations in the past (been through a few) and think of this issue as a one off. **Recommendations to others considering ADP Comprehensive Services:** I would recommend ADP Vantage as it is a very robust program that allows for customization in Time & Attendance via ADP eTime which is basically Kronos inside of ADP. ADP has a variety of platforms to choose from that can accomodate any company regadless of size. Overall, ADP is the best in the industry for HR, Payroll, Benefits and Talent Management! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP helps businesses of all sizes solve HR and payroll challenges by providing expert guidance and support. My company switched from Paychex Flex to ADP WFN earlier this year and the service has been amazing! ADP Payroll, HR, Benefits, Taxes, 401K and Talent Management are all services my company is utilizing and loving! ### 35. Big Payroll Help **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew C. | HR VP, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about ADP Comprehensive Services?** They are very good at answering questions that we know to ask. **What do you dislike about ADP Comprehensive Services?** They do require that you have a base level of knowledge to effectively use them. It is a "ask us and we will help" model vs a white glove service that tells you before you know you even need it. **Recommendations to others considering ADP Comprehensive Services:** Really run them through countless scenarios before you commit. There will be a lot of "Yes, but..." answers that you may have thought they would run with the whole thing via the sales process. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We had the need to outsource our Payroll function after COVID. We now had employees in too many states to keep track effectively ourselves. We were also growing very near 100 employees and wanted to get compliance control before we met that threshold. ### 36. Great Application with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2025 **What do you like best about ADP Comprehensive Services?** I love all the additional features that we are able to utilize. **What do you dislike about ADP Comprehensive Services?** We haven't really had any issues so far. **Recommendations to others considering ADP Comprehensive Services:** If you have a small HR department, I would highly recommend the Comprehensive Services. It's provides additional support for HR individuals who don't really have internal assistance. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Being able to reach out to dedicated members at ADP to resolve issues and learn new things has been invaluable. It has saved a ton of time of waiting on the phone to get answers that we need. Also, having the Human Resources Business Partner has been a huge help for any strange employee issues that tend to come up. ### 37. Helpful and Many Additions for Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Marshall K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2024 **What do you like best about ADP Comprehensive Services?** I like that I am able to get answers from our ADP rep very quickly. It has been extremely helpful. **What do you dislike about ADP Comprehensive Services?** I don't like that I tend to get conflicting responses about certain topics from different departments and reps. **Recommendations to others considering ADP Comprehensive Services:** Ask about all services that are not included in the contract. You may come across additional needs and they may try to charge you for them. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We have been with ADP Workforce Now for almost a year and I have come to use many of the services offered. The chat option has been a huge help for myself and my manager and the additional assistance provided to me and our company has been amazing! We are a small start-up and have needed a lot of help setting up healthcare deductions and assistance and ADP has been extremely helpful! ### 38. A much more satisfying additional help **Rating:** 4.0/5.0 stars **Reviewed by:** Suad M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about ADP Comprehensive Services?** The contacts were able to get familiar with who you are as an organization and understand how your business operates which was very helpful when implementing changes into ADP WorkforceNow. **What do you dislike about ADP Comprehensive Services?** The issue I faced here would be if there was any turnover on the Comp Services team. A new ADP representative required additional time to re-learn some of the intricacies of our organization. However, this was able to overcome with a bit of time. I do think the partnership/account manager themselves weren't too helpful in holding accountability and diagnosing problems as they arised on the platform. **Recommendations to others considering ADP Comprehensive Services:** If you could use an extra administrative hand on HR tech, benefits and payroll and how it is operating with ADP WorkforceNow currently, this is the perfect tool for you. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP comprehensive services was a relieving service offering for our HR team. We were able to get a lot more of the additional help we needed regarding our HR technology, benefits and payroll with dedicated and responsive contacts to address each specific matter. ### 39. ADP Comprehensive Services **Rating:** 4.0/5.0 stars **Reviewed by:** Krista W. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about ADP Comprehensive Services?** The amount of information there is for you to utilize and learn from. You can cater the software to your company's specific needs. **What do you dislike about ADP Comprehensive Services?** Sometimes the customer service can take a bit of time to get to a resolution because ADP is so large. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services has helped with compliance in multiple areas of the business, especially in payroll and tax having employees in multiple states. ### 40. New to ADP **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2024 **What do you like best about ADP Comprehensive Services?** I do enjoy how user friendly ADP Comprehnesive Services is. **What do you dislike about ADP Comprehensive Services?** The one thing I do not like about it is how long it takes to get a response when something is not working. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** It is helping solve basic payroll operations such as back pay. ### 41. Overall Decent Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about ADP Comprehensive Services?** The wide variety of services they offer. **What do you dislike about ADP Comprehensive Services?** We've had settings reversed or access removed without anyone adjusting anything, so there are occasionally some bugs that have to be worked through. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP has an overall good program. I've used several others over the years and everyone has issues and things they excel at. ADP has more indepth employee profiles than other systems I've used. They do have lots of customizable options for the most part, but not everything is customizable. We've had several scenario's where the site crashes or glitches and we can't access things, so that's annoying but not super frequent that it happens. ### 42. Analyze Your Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Marti L. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about ADP Comprehensive Services?** Dedicated Service Team, MyLife Advisors. **What do you dislike about ADP Comprehensive Services?** Depending on your strengths as a company, it could slow you down. Evaluate your needs. Can be a slow implementation. If you already use ADP, be aware that you will have to change company codes to move to comp services. That was not explained to me at my previous job until we were well into the process. **Recommendations to others considering ADP Comprehensive Services:** Talk to your sales team. Get a thorough demonstration. Come in with all the questions you can think of. If you choose this path, look over the SOP carefully to make sure you are getting the services you think you are. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services currently provides us with dedicated relationship partners, which is extremely helpful for a company of our size. The MyLife Advisors also help our large employee base by being available even when there is no one in the corporate office to assist with things like setting up direct deposits, changing tax exemptions, enrolling in benefits, etc. Be careful to analyze your needs before you select which Comp Services product you require. If you have an experienced team, the Comp Payroll product may not be for you. However, if you do not have a dedicated payroll person, that team can be helpful. Comp Benefits was extremely helpful at a previous job, especially during Open Enrollment, but they also reconciled invoices and worked on various other projects as they up. Check your company's strengths and weaknesses. I'm sure you can find the product for you. **Official Response from Christina Ridlon:** > Hi Marti, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again. ### 43. Looks like a standard HRMS from an end user perspective **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about ADP Comprehensive Services?** The most helpful for me was the leave balance and org structure. Those two things were not updated for us and therefore we had to manage the leave count ourselves as well as for our team. so that is good. **What do you dislike about ADP Comprehensive Services?** The payroll is still not processed using ADP for India office. If that is a constraint of ADP then that is an issue. Also Nepal office is also not done using ADP. So not the most global tool yet. **Recommendations to others considering ADP Comprehensive Services:** They seem to have a lot of APIs, so if you want to connect ADP with other systems, it is definitely a good tool to consider. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** To me it just provides a single interface for viewing compensation, my leave balance, org structure and things like that. ### 44. Great Service for Companies Who Need Payroll Assistance **Rating:** 3.5/5.0 stars **Reviewed by:** Tanya M. | Head of Payroll, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about ADP Comprehensive Services?** ADP Comp Services is great for a company that needs the payroll expertise that Comp Service provides. The Relationship Manager is very helpful in providing insight and details into ADP Comp Services offerings to help the client engage more with the system. **What do you dislike about ADP Comprehensive Services?** The timing of getting things done. If a check calculation is needed, it takes time to create the data, upload it, and wait for the response from Comp Services - one instance. **Recommendations to others considering ADP Comprehensive Services:** ADP Comp Services is the best service if a company does not have a full-time payroll person. The HR and Payroll specialists are very knowledgeable and very helpful. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comp Services was great for our company when there was no payroll expert. It was handly as the previous person performing payroll tasks was not able to engage 100% of time to payroll. ### 45. ADP 's very innovative, staying current with changes in law & policy, which they pass on to clients! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about ADP Comprehensive Services?** I love that everything I need, special off-cycle check runs, custom reporting, etc., is all included and not a la carte. I've worked with other ADP products in the past, where I had to piece all the parts together to make a whole; this is already done for me in ADP Comp Services. **What do you dislike about ADP Comprehensive Services?** Sometimes the response time is slower, depending on what's going on at ADP, year-end processing, etc., so I wait longer when I need a more immediate response in order to resolve an issue. **Recommendations to others considering ADP Comprehensive Services:** Buy this product because everything is included; trying to go cheap will cost you later in add-ons, when you find that you need them! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** There's one Payroll-HR platform, so the flow of information is more seamless; everything is in one place ### 46. Great HR Support **Rating:** 4.0/5.0 stars **Reviewed by:** Rebecca T. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about ADP Comprehensive Services?** The most valuable thing is knowing I can count on my HRBP to help me with any compliance issue that may arise. **What do you dislike about ADP Comprehensive Services?** I do wish there was more around employee engagement and I wish there was a way to incorporate using ADP Comp Services for our entire organization globally. **Recommendations to others considering ADP Comprehensive Services:** Great platform for a company that does not have an HR department or has a limited HR department. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We have been hiring across the country adding a layer of complexity to our HR compliance practices. Having a dedicated HRBP who is there for me to bounce ideas off of has been very valuable. Sometimes I don't have time to research every jurisdictions laws and I love being able to count on her to help me out. ### 47. ADP Comprehensive Services Review **Rating:** 4.0/5.0 stars **Reviewed by:** Blake M. | Human Resources Director - North America, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about ADP Comprehensive Services?** That all the services are a one-stop shop and ADP is always willing to assist if there are questions **What do you dislike about ADP Comprehensive Services?** When there are updates to the system sometimes not all features work and service requests need to be entered. Also sometimes feel there could be more self service vs having to reach out to ADP rep for assistance **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP is helping our company with comprehensive services which include payroll processing, benefits administration, tax preparation, etc. ### 48. Comprehensive Benefits Review **Rating:** 4.0/5.0 stars **Reviewed by:** Marti L. | Manager, HRIS & Payroll, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2022 **Describe the project or task ADP Comprehensive Services helped with:** We moved to Comp Services Benefits to solve a problem. We were very happy to also get all the technology pieces with Workforce Now as well. That also helped consolidate our HRIS issues into one easy-to-use platform. We have had some issues with consistency in our assigned representative that has taken a little while to resolve, but we are very happy with the person we have now. The Comp Ben team reconciles our benefit invoices for us and is more than willing to help out with any reporting we need also. Really glad we switched! **What do you like best about ADP Comprehensive Services?** Friendly voice and face when I have a problem I need resolved. Also really like the MyLife Advisors that come with the program. It is great to have a team at ADP that our employees can call when we aren't in the office. **What do you dislike about ADP Comprehensive Services?** Constantly shifting reps created many issues, mostly due to differing levels of expertise. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We have not had to hire a benefits person since we have this service. ### 49. ADP Comprehensive Services Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **Describe the project or task ADP Comprehensive Services helped with:** It has been extremely helpful for a benefit standpoint, offering great customer service, dedicated teams for issues with file feed vendors, ability to look further into our benefit issues overall. The custom reporting teams have been extremely helpful on creating complex reporting, delivering fast service and exactly what our business needs. **What do you like best about ADP Comprehensive Services?** It is great to have from a customer service standpoint especially open enrollment or performance review cycles since they are able to field most questions across the board. It was very helpful with open enrollment setup of our systems and allowed more time to accomodate for other duties. **What do you dislike about ADP Comprehensive Services?** I think that the price that you pay for the service should amount to more customer support and be helpful for our HR team to understand the system and setup. I also wish that the benefits side had more experience with acquisition-based tasks and projects as well. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I did discuss the issue and problems that we have solved with Comprehensive Services. It has been good for a customer service aspect, helpful through open enrollment, creating solutions for our teams and meeting most business needs. ### 50. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **Describe the project or task ADP Comprehensive Services helped with:** Great system. Workforce Now is great and employee-friendly **What do you like best about ADP Comprehensive Services?** Processing payroll is easy and quick. Worforce now is easy to naviate. ADP suggestions from clients are taking into consideretion. **What do you dislike about ADP Comprehensive Services?** Chat representatives are helpful but sometimes they dont know much about issues. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Centralized all employee data, benefits, retirement and payroll. ## ADP Comprehensive Services Discussions - [What kind of services does ADP provide?](https://www.g2.com/discussions/what-kind-of-services-does-adp-provide) - 1 comment - [What is comprehensive services ADP?](https://www.g2.com/discussions/adp-comprehensive-services-what-is-comprehensive-services-adp) - 2 comments - [View ADP Comprehensive Services pricing details and edition comparison](https://www.g2.com/products/adp-comprehensive-services/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A14%3A26+-0500&secure%5Bsession_id%5D=34499a3e-6bf6-48ad-81fd-06992546edc2&secure%5Btoken%5D=c6b6b77681d12ca9b108983404dd9acedd9c20e05c7ede0f42f8d8affe0d8d77&format=llm_user) ## ADP Comprehensive Services Integrations - [ADP Retirement Services](https://www.g2.com/products/adp-adp-retirement-services/reviews) - [Fidelity](https://www.g2.com/products/fidelity/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Relias Assessments](https://www.g2.com/products/relias-assessments/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## ADP Comprehensive Services Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration - Goal Management - Benefits Management - Employee Management - Workflow Management - HR Management - Recruitment Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Performance Management - Time Off Management - Compensation Management - Training Management - Timesheet Management - Talent Management - Commission Management **Employee Self Service** - Web Portal - Benefits Manager - Mobile - Self Service Portal **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access - Timesheet Management - Payroll Management - Performance Management - Recruitment Management - Compliance Management - Deduction Management - Training Management - Employee Management - Compensation Management - HR Management - Workflow Management - Attendance Management - Retirement Plan Management - Provider Management - Online Benefits Enrollment - Employee Portal **Basics** - Reporting - Interoperability - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Cycle Tracking - Ongoing Performance Tracking - Applicant Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards - Activity Dashboard **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery - Split Deposits **Additional Functionality** - Dashboard - Cloud - Mobility **Goals** - Goal Setting/Tracking - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Generative AI** - Generative AI **Additional Functionality** - Reminders - Applicant Tracking - Time & Attendance - Predictive Analytics - Learning & Development - Employee Database - Employee Engagement - Self Service Portal - Sick Leave Tracking - Customizable Branding - Mobile App - Access Controls/Permissions - Onboarding - Customizable Reports - 360 Degree Feedback - Customizable Templates - AI Copilot - Reporting/Analytics - Succession Planning - Data Import/Export - Approval Process Control - Surveys & Feedback - Offboarding - Employee Profiles - For Cloud - Employee Training - Time Off Requests **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Content** - Automation - File Sharing **Feedback** - Continuous Feedback - Requesting Feedback - Surveys & Feedback - 360 Degree Feedback **Generative AI** - Generative AI **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - ACA Reporting - Real-Time Reporting - Vacation/Leave Tracking - HIPAA Compliant - Reminders - Leave Tracking - COBRA Administration - AI Copilot - Data Import/Export - Reporting & Statistics - Employee Database - Time Off Requests - Employee Benefits Administration - Configurable Workflow - Sick Leave Tracking - Life Insurance Administration - Health Insurance Administration - Benefits Administration Outsourcing - Disability Insurance Administration - Attendance Tracking - Applicant Tracking - Customizable Reports - FMLA Administration - Document Storage - Employee Onboarding - HSA/FSA Administration - Reporting/Analytics **Additional Functionality** - Customizable Branding - Workflow Management - Third-Party Integrations - Document Storage - Surveys & Feedback - Benefits Management - Access Controls/Permissions - Payroll Management - Compensation Plan Modeling - 360 Degree Feedback - Email Templates - Employee Profiles - Attendance Tracking - Real-Time Analytics - Performance Management - AI Copilot - Employee Database - Real-Time Reporting - Turnover Tracking - Document Management - Organizational Charting - Trend Analysis - Employee Management - Talent Management - Employee Self Service - Employee Portal - Employee Onboarding - Compensation Management - Alerts/Notifications - Data Visualization - Performance Appraisal - Task Management - Ad hoc Reporting - Reporting & Statistics - Data Import/Export - Secure Data Storage - Self Service Portal - Feedback Management - Recruitment Management - API - HR Metrics Library - Vacation/Leave Tracking - Succession Planning - Predictive Modeling - Customizable Reports - Applicant Tracking - Training Management - Survey/Poll Management - Leave Tracking **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration - API - 401(k) Tracking - Expense Tracking - Vacation/Leave Tracking - Third-Party Integrations - Third-Party Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data - Customizable Reports - Real-Time Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Platform** - Payroll Reporting - User, Role, and Access Management - Performance and Reliability - Scalability - Payroll Reporting - Activity Dashboard - Compensation Management - Timesheet Management - Performance Management - Benefits Management - Document Management - Payroll Management - Compliance Management - Cash Flow Management - Team Management - Policy Management - Calendar Management - Mobile Access - Attendance Management - Deduction Management - Employee Management - Reimbursement Management - Audit Management - Receipt Management - Time Off Management - Workflow Management - Expense Management **Agentic AI - Performance Management** - Succession Planning - Multi-step Planning - Natural Language Interaction **Additional Functionality** - Reminders - Employee Profiles - Generative AI - Alerts/Notifications - W-2 Preparation - Multi-Country - Employee Database - Reporting & Statistics - Employee Self Service - AI Copilot - Data Import/Export - Multi-State - Approval Process Control - Tax Compliance - Access Controls/Permissions - Time Tracking - Customizable Reports - Web-based Deployment - Payroll Outsourcing - Expense Claims - Multi-Currency - Corporate/Business - Chatbot - 1099 Preparation - Auto Update - Time & Attendance - AI/Machine Learning - Employee Onboarding - Batch Processing - Accounting - For Accountants - For CPA Firms - Multi-Location - Reporting/Analytics - For Small Businesses - Workflow Automation **Additional Functionality** - Employee Portal - Performance Metrics - Self Service Portal - Customizable Templates - Generative AI - Employee Management - Employee Profiles - Reporting & Statistics - AI Copilot - Alerts/Notifications - Weighted Performance Measures - Third-Party Integrations - Peer Appraisals - Personalization and Recommendation - Compensation Management - Performance Appraisal - Individual Development Plans - Self Assessment - Skills Assessment - Performance Review Management - Document Management - Workflow Management - Training Management - Employee Database - Approval Process Control - AI Summarization - Competency Management - API - Employee Recognition - Onboarding - Career Development - Customizable Branding - Reminders - Employee Engagement - Learning & Development - Workflow Automation ## Top ADP Comprehensive Services Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,671 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,066 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews)