Cloud 9 Reviews & Product Details

The adaptability of the usage of the software and the Cloud9 support! Review collected by and hosted on G2.com.

Running reports and making sure the info is correct Review collected by and hosted on G2.com.

Cloud9 was our first foray into a cloud-based platform from an in-office server. They successfully integrated three separate offices into one cohesive scheduling mega-base. Many layout components are customizable so that workflow and scheduling preferences can be optimized, including generating letters that can be emailed on the spot. It includes a basic patient reminder system that will email and/or text reminders with an easy once-a-week setup.

The customer service chat function is typically available, and offers support on the fly. I do find it to be a bit of a chore typing and trying to do my other computer work at the same time, but the call-in customer service wait is lengthy, and I find it takes days for the email support to reply. There is an online forum called Club 9 where users can interract and get feedback from other users (from both Drs AND Staff!). It is also a great way to make enhancement requests, and Cloud 9 typically rolls out new features or bug fixes once a month.

One of the big likes is the ease of setting up and maintaining contracts. Payment plans with insurances or multiple payees is simple. It is easy to track receivables on different reports that are available. Review collected by and hosted on G2.com.

There are small things that I dislike about Cloud9 that are likely to be similar in other cloud-based platforms. We are required to integrate with Global Payments/X-Charge for our credit card processing because it is a very specific integration, especially if you set up monthly autopayments. The fees are not great, and it is dizzying to read through the invoice, but this was the same with our other software.

The document integration is not sophisticated like MS Word or Google Docs. The font and formatting options are very limited.

Adding logos to or customizing statements frequently sent is not an open ability at this time. Review collected by and hosted on G2.com.

How it's always adding features and improving things for its customers! They listen to what we want/need! Review collected by and hosted on G2.com.

I haven't found anything I don't like yet! Review collected by and hosted on G2.com.

Excellent Support and easy to use software Review collected by and hosted on G2.com.

You are down when the internet goes down Review collected by and hosted on G2.com.

My favorite part about Cloud 9 so far has to be the staff behind it. The software itself may have its quirks, but every time I run into a problem, the support team is always helpful. I have no experience with a different practice management software, but I have heard from other team members that this is an improvement compared to the last one we used. Review collected by and hosted on G2.com.

I feel that the reports are very lacking. They seem to pull unrelated information at times. For example, the software considers an appointment marked as "no show" as the patient's last appointment. I also have run into an issue with a baked-in report stating that there were x amount of patients in a certain status while the data miner said that there was a different amount. Review collected by and hosted on G2.com.

I like how easily you can send exam findings, photos, X-Rays, and other treatment notes to referring doctors and patients. Documentation is easy, scheduling is easy, and you can even mass email and text patients directly. Review collected by and hosted on G2.com.

I dislike that you cannot change dates on New Patient Exams if you need to. Sometimes reports are limited for what you are looking for, but at least you can call support to get one custom created. Review collected by and hosted on G2.com.

C9 is a cloud-based practice management software that used to have the best customer service. In that, if you called them, you would talk to a live person almost immediately. Today you have to call and leave a voice mail message, and maybe they will call you back that day or the next if you are lucky. Review collected by and hosted on G2.com.

They never call you back promptly when there is a problem; the other thing that is so annoying is that if you are looking for a metrics report on your practice, these do not just come with the cloud-based program, but you have to call them and ask for them to make these reports for you. And their ledgers for patient financing are crazy to understand. If I knew before I bought this what I know now, I would have kept looking. Review collected by and hosted on G2.com.

How quick and easy it is to learn. Only took our office a couple of days!!

It is internet based and runs SO much faster! Review collected by and hosted on G2.com.

ONly downside is the internet, if the internet is down so is cloud 9 Review collected by and hosted on G2.com.

The best thing for me about Cloud9 is that it is internet-based and runs a lot faster than our last software. Review collected by and hosted on G2.com.

Its hard to come up with something that I dislike, but if I have to come up with something the checkout process is a lot of clicks. Review collected by and hosted on G2.com.

Cloud 9 is a user friendly software that is easy to learn, even for our new hires, they're able to get started working right away. The cloud9 support is also phenomenal in ensuring anything we cant figure out or are having issues with is thoroughly explained or trouble shot. Review collected by and hosted on G2.com.

There are a few features we dont use we wish we could disable just for the sake of cleaning up and decluttering the screen. Review collected by and hosted on G2.com.