Slack Reviews & Product Details

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.

Seller

Salesforce

Discussions

Slack Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Oleg Kulda

Used by Accenture and 2 others

Beta

25% off eligible upgrades to Slack Pro and Business+ for 12 months

Slack goes beyond chat and video—it empowers teams to work more efficiently by automating everyday tasks, putting your most important conversations at the center, and connecting everyone instantly (right where they're already working). Limited time offer for companies with 200 or fewer users.

AI Workflows

See how people combine Slack with AI tools to solve real work problems. Each Blueprint is a reusable, step-by-step workflow you can adapt for your team.

Blueprint · Customer Experience

Set up weekly voice-of-customer alerts from support tickets with AI

Catch rising complaints before they spread, with weekly ticket themes grounded in customer quotes and verified against the original conversations. A Slack digest assigns each issue to the team that can act, so product, operations, and CX can respond sooner.

Tools used:

Blueprint · Sales

Alert reps when high-intent visitors arrive in chat/website

Capture buyer intent the moment prospects evaluate your pricing, qualify them automatically with AI, and alert your sales team in Slack while they're still on your site. Your reps can jump into live conversations with full context instead of chasing cold form submissions.

Tools used:

Slack

Tidio

Try the workflow

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Slack Integrations

(391)

Verified by Slack

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What's included in Slack

Slack AISlack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting.

Slack CanvasSlack Canvas is a built-in document surface within Slack that enables teams to create, organize, and share information—all without leaving their workspace. Rather than switching between separate note-taking or wiki tools, Slack Canvas gives every channel and direct message a persistent, collaborative space where knowledge can be captured, curated, and acted upon in context. At its core, Canvas supports a wide range of content types: rich text with headers, block quotes, and bulleted lists; embedded files, images, audio, and video; checklists and tables; link unfurls with rich previews from third-party apps; and profile cards for team members. This flexibility makes it suitable for everything from simple meeting notes and to-do lists to comprehensive project briefs, sales account plans, employee onboarding guides, and marketing campaign hubs. One of Canvas's defining capabilities is its deep integration with Slack's Workflow Builder. Teams can embed no-code automations directly inside a canvas, making workflows discoverable and actionable right where the relevant context lives. For example, a corporate policy canvas can include a button to submit a PTO request or file an IT ticket—eliminating the need to hunt across multiple apps. Canvas steps in Workflow Builder also allow teams to automatically create, update, and share canvases as part of larger automated processes, such as spinning up a new project channel complete with a pre-populated canvas. Canvas also connects to external systems of record. Through link unfurls and native integrations, teams can pull in live data from tools like Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Jira, Figma, and Tableau, turning a canvas into an interactive, always-current dashboard. Users can refresh data and take action on records directly within the canvas, reducing context switching. Collaboration is built into every canvas. Multiple team members can co-edit simultaneously, leave inline comments that behave like threaded messages, react with emoji, and @mention colleagues to trigger notifications. Revision history is maintained so teams can track changes over time. Canvases can be shared with granular view or edit permissions, sent to specific channels or individuals, and even brought into Slack Huddles for live, synchronous review and editing sessions. To help teams get started quickly, Slack Canvas includes a template gallery with pre-built layouts for common use cases such as employee onboarding, monthly newsletters, out-of-office coverage plans, and sales enablement hubs. Enterprise Grid customers can also create and publish custom templates pre-populated with CRM data and built-in automations, enabling standardized, scalable knowledge management across large organizations. From a security and compliance standpoint, canvases adhere to Slack's existing security practices and work with tools such as Enterprise Key Management (EKM), Data Loss Prevention (DLP), eDiscovery, data retention policies, and legal hold. Canvas data is exportable and fully auditable via the Discovery API and Audit Logs API. Slack Canvas is available to all Slack users. Free plan users can access canvases in channels, while paid plan users unlock unlimited standalone canvases and canvases in direct messages. Enterprise Grid customers gain access to advanced features including custom templates, canvas analytics, and enhanced compliance controls.

Slack HuddlesSlack Huddles is a built-in audio and video communication feature within the Slack platform, designed to replicate the spontaneous, informal conversations that happen naturally in a physical office environment. Rather than requiring users to schedule formal meetings or switch to a separate conferencing application, Huddles lets anyone start a live conversation with a single click directly from any Slack channel or direct message (DM) — including channels shared with people outside the organization via Slack Connect. At its core, Huddles is audio-first: all huddles begin as audio-only conversations in a lightweight, minimized interface, reducing the pressure of always being on camera. Users can optionally turn on video for richer, face-to-face interaction, or keep it audio-only for a more relaxed, low-friction experience. This flexibility makes Huddles well-suited for a wide range of use cases — from quick one-on-one check-ins and pair programming sessions to incident swarming, open office hours, brainstorming sessions, and casual social hangouts. Huddles supports up to 50 participants on paid Slack plans (with up to 25 simultaneous video feeds), while the free plan allows two-person huddles with a 30-minute limit. The feature is available across Slack's desktop app (Mac, Windows, Linux), mobile apps (iOS and Android), Google Chrome, and Firefox, ensuring teams can connect from virtually anywhere. A key productivity feature is multi-person screen sharing: up to two participants can share their screens simultaneously, and any participant can draw on or annotate a shared screen using live cursors and drawing tools — making real-time design reviews, code walkthroughs, and document collaboration seamless. Huddles also include a dedicated message thread that automatically saves all links, files, notes, and messages shared during the session to the originating channel or DM, so nothing is lost after the call ends. Slack AI enhances Huddles with automatic note-taking: when enabled, AI captures key takeaways, action items, and a transcript of the conversation, organizing everything into a Slack Canvas that is accessible to all channel members after the huddle concludes. AI notes are supported on both iOS and Android, and can be configured to start automatically for every huddle in a given channel. Huddles also include a built-in Canvas for collaborative note-taking during the session, emoji reactions, animated effects, stickers (such as "Raise Hand" or "Be Right Back"), GIF support, customizable video backgrounds (including blur), live captions in English, themed huddle environments, and a jukebox with hold music to keep the atmosphere lively while waiting for participants to join. Huddle links can be generated and shared anywhere — in calendar invitations, messages, or external communications — so joining is frictionless. Participants can be invited mid-huddle even if they are not members of the originating channel or DM. Huddles do not have fixed start or end times, making them ideal for open office hours and co-working sessions where team members can drop in and out freely. Since launching in 2021, Huddles has become Slack's fastest-adopted feature, earning a 95% customer satisfaction score. Teams using Huddles report a 37% increase in productivity, and organizations such as Dell, Intuit, TIBCO, Wayfair, Kiva, and Expedia Group have adopted it to accelerate decision-making and reduce reliance on formal video conferencing tools.

Slack ListsSlack Lists is a native project and task management feature built directly into Slack, designed to help teams organize, track, and collaborate on work without leaving the platform where they already communicate. Rather than requiring a separate project management tool, Slack Lists brings structured task tracking into the flow of everyday Slack conversations, eliminating context switching between apps. At its core, Slack Lists allows users to create structured, spreadsheet-like lists composed of items (rows) and customizable fields (columns). Default task-tracking fields include Completion, Name, Assignee, and Due Date, and users can add or edit fields to capture additional details such as priority, status, category, and more — in formats like text, dropdowns, checkboxes, and people selectors. Each row represents a task or deliverable, and subtasks can be nested under any item, each with their own assignees and due dates. Lists support two primary layout views: a table layout (items as rows, fields as columns) and a board layout (items grouped by field, movable between columns like a Kanban board). Users can filter, sort, hide, and group items to surface the most relevant tasks, and save these configurations as named views. List creators can set a default view for all collaborators, while individual members can also set their own personal default view. Collaboration is deeply integrated: any list can be shared with specific people or Slack channels, with granular view or edit permissions. External partners can also be included via Slack Connect. Each list item has a dedicated message thread for focused discussions, and @mentions notify teammates of items requiring their attention. Notifications are also triggered when fields change or when items are assigned. Slack Lists connects natively with Workflow Builder, Slack's no-code automation tool, enabling teams to automate routine processes. Key automations include: collecting form submissions that automatically populate list items, posting channel notifications when specific fields change, and sending due date reminders to assignees or channels. These workflows can be set up directly from within a list without leaving Slack. Lists can also be embedded into Slack Canvases — for example, embedding a project plan list directly into a project brief canvas. Any Slack message can be saved to a list with a single click, turning conversations into trackable action items. Lists support CSV import and export, as well as JSON export for more advanced use cases. Version history is available, allowing users to view past states of a list or the detailed change history of individual items. Lists can be created from scratch or from pre-built templates such as Project Tracker, Help Request Tracker, and Quarterly Planning. On Pro and Business+ plans, lists support up to 1,000 items and subtasks; on Enterprise Grid, up to 5,000. Slack Lists is available on all paid Slack plans and is used across teams in sales, marketing, customer service, and IT for use cases ranging from campaign planning and incident management to employee onboarding and help desk request triaging. AI agents, including Claude via the Slack MCP Server, can also create, read, update, and delete Slack Lists and records programmatically.

G2 reviews are authentic and verified.

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Ragav M.

Senior Data Engineer - Consultant

Information Technology and Services

Mid-Market (51-1000 emp.)

10/16/2026

"A Reliable Tool for Everyday Teamwork"

5/5

What do you like best about Slack?

Slack has become an essential part of our day-to-day collaboration. The interface is clean and intuitive, making it easy to navigate conversations, channels, and shared resources. I also appreciate the wide range of integrations, which help streamline workflows and reduce context switching between tools. Performance is generally reliable, even with large teams and active channels, and the AI-powered features are becoming increasingly useful for summarizing discussions and finding information quickly. Overall, Slack delivers strong value by improving communication, productivity, and team collaboration. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Slack delivers a strong collaboration experience, but some of the more advanced features are locked behind higher-tier plans, which may not fit every organization’s budget. The AI features look promising overall, yet there’s still room to improve the accuracy and practical usefulness of summaries, especially when conversations become more complex. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack has made it much easier for me to stay connected with colleagues and keep track of discussions, decisions, and updates all in one place. Its integrations with other tools cut down on context switching, and being able to quickly reach the right people helps work move forward faster and more efficiently. Review collected by and hosted on G2.com.

Sourabh G.

Associate | Digital Asset Accountant

Small-Business (50 or fewer emp.)

10/16/2026

"Clean, Intuitive Interface That Keeps Client Collaboration Organized"

5/5

What do you like best about Slack?

What I like most about Slack is its clean, intuitive interface and the way it’s organized. It makes client communication much easier. Tracking which requests are still pending with a client is simple, because one dedicated channel keeps everything in one place: conversations, files, and updates. There’s no digging through long email threads.

It’s the best platform I’ve used for collaborating with clients, their teams, and others working on a similar project. Everyone stays on the same page, and work moves faster.

If you’d like, I can also make a shorter version for a review site’s character limit, or a more formal one. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Notifications can get overwhelming, especially when you’re in several client channels at once. Important messages are easy to miss among the constant pings, and it takes some effort to set up notification preferences so you aren’t distracted all day.

Older messages and files can also be hard to find. Search works, but in busy channels, past requests and decisions get buried over time. The free plan limits message history, so you may need a paid plan to keep a full record of client conversations.

Threads help keep conversations organized, but they’re easy to overlook if people reply in the main channel instead, and that can make it harder to follow a discussion. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack solves the problem of scattered communication. Before using it, client conversations were spread across emails, calls, and messages, which made it easy to lose track of requests and decisions. With Slack, each client has a dedicated channel where messages, files, and updates all live in one place.

It also cuts down on confusion around pending work. I can quickly see which requests are still open with a client without digging through long email chains, so nothing slips through the cracks.

For me, the biggest benefit is faster, clearer communication with clients and their teams. Responses come in quicker than over email, everyone involved in a project stays aligned, and I spend less time chasing updates and more time getting the work done. It’s also made collaboration with people working on similar projects much smoother. Review collected by and hosted on G2.com.

Masna A.

Product Marketing Manager

Market Research

Mid-Market (51-1000 emp.)

10/1/2026

"Slack Makes Team Communication Simple and Fast Across Devices"

4.5/5

What do you like best about Slack?

What I like about Slack is that it’s easy to set up and really simple to use day to day. I like that my chats, direct messages, and personal notes can be organized into different channels, which helps keep everything clear and easy to find. It works smoothly on desktop, in the browser, and on my mobile phone. It also responds quickly, and instead of writing long emails, we can easily share links, files, or quick updates here. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One thing I don’t like is that the desktop app takes up too much RAM memory, and because of that my PC sometimes starts responding slowly. Also, the notifications can be distracting at times if they aren’t set up properly. Apart from that, when I need to search for an old file or link, it can become tricky and take longer than it should. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

For quick questions and messy, cluttered email threads, it’s very beneficial and has replaced email for me completely. I can keep everything organized in one place: I can connect with people, save important links, and track my daily workflow all in the same spot. Also, people sometimes reply late to emails compared to chats, so it saves time there as well. Review collected by and hosted on G2.com.

AYUSH S.

Student

Small-Business (50 or fewer emp.)

10/15/2026

Guest users or non-business users of the software, not included in G2 scores.

"Organized and Convenient Team Communication"

4/5

What do you like best about Slack?

I like Slack because it makes team communication more organized and convenient. Channels help keep group discussions focused on specific topics, while direct messages make it easy to connect with team members for quick updates. I also appreciate having conversations and shared information in one place, which makes it easier to stay informed and coordinate work without unnecessary confusion. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I sometimes find it hard to keep track of important information while having many active conversations at once. I think that the notification system could be a bit more customizable, especially considering that I'm part of several active channels. It would be good if there were some ways to prioritize my messages so that I could focus on the ones that matter. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

I use the Slack for team communications and interactions about projects. Prior to the use of Slack, it was hard to keep track of updates that were scattered among various groups and chats. Using Slack allows me to join specific topic-based channels, ask questions, make updates, and even refer back to previous chats. It helps to stay updated, coordinate activities better, and not miss any crucial information. Review collected by and hosted on G2.com.

Esraa H.

permit coordinator

Mid-Market (51-1000 emp.)

10/14/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Slack Makes Team Communication and Collaboration Effortless"

5/5

What do you like best about Slack?

What I like best about Slack is how easy it makes communication and collaboration with my team. I can organize conversations into channels, share files, and find previous messages without having to search through endless emails. I also like how quickly I can get updates and respond to questions, which helps keep daily tasks organized and makes teamwork more efficient. Review collected by and hosted on G2.com.

What do you dislike about Slack?

What I dislike about Slack is that it can get overwhelming when there are too many channels and constant notifications throughout the day. Sometimes important messages get buried in busy conversations, and I have to spend extra time searching for them. I also think some features could be easier to navigate, but overall, it's a useful tool for keeping teams connected. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps solve the problem of scattered communication and long email threads by bringing team conversations, file sharing, and updates into one place. I find it easier to coordinate with colleagues, ask questions, and keep track of ongoing tasks without constantly switching between different tools. It saves time, makes collaboration smoother, and helps everyone stay on the same page, especially when managing multiple projects at once. Review collected by and hosted on G2.com.

AMRITA S.

Student

Small-Business (50 or fewer emp.)

10/14/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack Makes Team Communication Easier"

4.5/5

What do you like best about Slack?

I find it quite easy to maintain communication on Slack since everything is neatly organized. The use of channels allows one to separate different discussions depending on what they are about, while direct messaging is more convenient to use when there is a need for instant communication. It is also convenient to use it because one can easily send files and search past discussions. Review collected by and hosted on G2.com.

What do you dislike about Slack?

At times, I have found Slack overwhelming due to too many channels and many notifications. Essential messages tend to be lost amidst all the chatter, making it difficult to trace them quickly. Another issue that I see with Slack is that it may take time to figure out how to manage notifications and organize channels for a new user. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

I use Slack to centralize all my conversation and updates in one location. I feel that it is useful for file sharing, posing inquiries, and connecting with others in my team. The channels allow me to stay updated on different subjects without the clutter. Another benefit of using Slack is the ability to look back at past messages in order to retrieve any relevant data. Review collected by and hosted on G2.com.

Diego H.

System Software Development Engineer

Small-Business (50 or fewer emp.)

10/14/2026

Guest users or non-business users of the software, not included in G2 scores.

"Easy Small-Team Communication and Collaboration with Slack"

4/5

What do you like best about Slack?

Slack makes communication and collaboration easy, especially when working with a small team. I like being able to organize conversations by channels, share files, and keep project discussions in one place. Even with the free plan, it provides a useful way to coordinate tasks and stay connected without adding unnecessary complexity. Review collected by and hosted on G2.com.

What do you dislike about Slack?

The main downside is that the free plan has limitations, especially when it comes to accessing older message history and keeping all project information available in one place. As conversations grow, it can become harder to find previous decisions or information. Still, Slack works well for day-to-day communication and collaboration within a small team. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Slack helps us centralize team communication and project discussions instead of relying on scattered messages and emails. It makes it easier to coordinate tasks, share updates, ask questions, and collaborate with our intern remotely. This reduces communication overhead and helps us keep project work organized, even as a small team using the free plan. Review collected by and hosted on G2.com.

Firas H.

IT healthcare Engineer

Biotechnology

Mid-Market (51-1000 emp.)

10/13/2026

"Slack Makes Team Communication and Collaboration Easy"

4/5

What do you like best about Slack?

What I like most about Slack is the way it makes it easy to have communications with people and keep you updated on what's happening. When working on technical issues or collaborating on tasks, it makes it helpful by having channels that help organize the communications into easy-to-find chunks that can be shared easily with colleagues. Review collected by and hosted on G2.com.

What do you dislike about Slack?

I hate it when several channels and conversations are active at the same time; Slack can get overwhelming to maneuver. This means that important messages can at times get buried in the heap of less urgent conversations, resulting in extra time spent catching up with high-priority notifications. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

The main problem that Slack is solving for me is the centralization of scattered communications. Now I don't have to keep up to date with conversations happening in WhatsApp, emails, etc. Slack centralizes everything. Channels have also helped how we follow up on different discussions and conversations, particularly when it involves technical tasks or working with a team that has different responsibilities. Review collected by and hosted on G2.com.

ADITYA C.

Student

Small-Business (50 or fewer emp.)

10/11/2026

Guest users or non-business users of the software, not included in G2 scores.

"A Simple Way to Keep Team Communication Organized"

4/5

What do you like best about Slack?

I like how slack helps me to stay in touch with my team and have all our project's communication in one place. With channels, you can share information and ideas about the project by asking questions, sharing news, and much more. It is easy to navigate and helps the team to communicate better and more efficiently. Review collected by and hosted on G2.com.

What do you dislike about Slack?

One of the things that I don’t like about the Slack is that it may seem a bit overwhelming at the beginning due to the number of channels and conversations. It can take a while for someone to find what they need. In addition, I believe there should be more control over notifications as some of them may be distracting. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

Before using Slack, keeping project discussions and updates organized across different conversations could be confusing. Slack gives us a common place to communicate, share updates, and discuss project-related tasks. Using channels helps keep conversations organized and makes it easier to find relevant information when needed. It is useful for coordinating with team members and keeping everyone updated on project progress. Review collected by and hosted on G2.com.

Dmytro B.

Data Annotator

Small-Business (50 or fewer emp.)

10/10/2026

Guest users or non-business users of the software, not included in G2 scores.

"Slack Keeps Work Conversations Organized and Quick"

4.5/5

What do you like best about Slack?

I like that Slack gives work conversations their own space. We have different channels for different topics, so I don't have to scroll through one huge chat trying to find something someone mentioned a few days ago.

I also like how easy it is to ask a quick question without making it a whole thing. Sometimes you just need someone to confirm a detail or send you a file, and Slack is perfect for that. It's become a pretty normal part of my working day. Review collected by and hosted on G2.com.

What do you dislike about Slack?

Sometimes Slack gets a little too noisy. When several channels are active at the same time, I end up getting notifications about conversations that don't really need my attention.

I've muted a few channels to keep things manageable, but then there's always a chance I'll miss something useful. It's not a huge problem, just something I wish was a little easier to balance. Review collected by and hosted on G2.com.

What problems is Slack solving and how is that benefiting you?

The biggest problem Slack solves for us is keeping everyday communication in one place. Before, it was easy for a small question or an important detail to get lost between emails and different chats.

Now we can discuss things in the right channel, share files and come back to a conversation later if we need to check something. I especially appreciate this when several people are involved in the same project.

It doesn't completely replace meetings or email, but it makes the small everyday things much easier to manage. We spend less time looking for information and more time actually getting work done. Review collected by and hosted on G2.com.