1. [Home](https://www.g2.com/) 2. [Project, Portfolio & Program Management Software](https://www.g2.com/categories/project-portfolio-program-management) 3. [Work Management Software](https://www.g2.com/categories/work-management) 4. [Slack](https://www.g2.com/products/slack/reviews) 5. Slack AI Reviews ![Slack AI](https://a.slack-edge.com/80588/marketing/img/meta/slack_hash_256.png "Slack AI") Slack AI By [Salesforce](https://www.g2.com/sellers/salesforce) 4.5/5(39,947) This rating reflects the full Slack suite ## About Slack AI Slack AI is a native, generative AI experience built directly into Slack, the widely used team communication and collaboration platform. Designed to work where teams already operate, Slack AI helps individuals and organizations cut through information overload, surface critical knowledge faster, and automate routine tasks — all without leaving the Slack environment. At its core, Slack AI delivers three foundational capabilities: AI-powered search answers, channel recaps, and thread summaries. With search answers, users can ask questions in natural language and receive clear, concise, personalized responses with direct citations to relevant Slack messages, files, and connected apps — eliminating the need to manually dig through conversations or switch between tools. Channel recaps generate key highlights from any accessible channel, allowing users to catch up on unread messages, review the past seven days, or set a custom date range. Thread summaries distill long conversations into digestible takeaways in a single click, with cited sources for deeper exploration. Beyond summarization and search, Slack AI includes daily recaps — automated digests that surface highlights from selected channels each morning, helping users stay informed on topics that don't require immediate attention. Huddle notes automatically capture key takeaways, action items, and a full transcript from live audio meetings (huddles), organizing everything into a shared canvas when the huddle ends. AI-powered translations let global teams read and contribute in their preferred language directly within Slack. An AI Workflow Builder enables users to generate automations using simple natural-language prompts, such as scheduling recurring team updates or summarizing channels on a set cadence. Slack AI also powers enterprise search, which searches across conversations, files (including PDFs and images), and data from connected third-party applications — all from a single, AI-powered search bar. This eliminates context-switching and turns fragmented organizational knowledge into actionable insights. Upcoming capabilities include AI writing assistance in canvas (for drafting project briefs, action items, and structured updates from Slack threads), AI message explanations (hover-to-explain any message using workspace-specific vocabulary), AI-generated action items surfaced in the activity view, and AI profile summaries for teammates. Slackbot, the personal AI agent within Slack, is deeply integrated with Slack AI. It understands the user's workspace, adapts to individual tone and style, and can prepare meeting briefs, analyze reports, coordinate work across connected apps and agents, and answer questions grounded in both Slack conversations and connected data sources like Salesforce. Security and data privacy are central to Slack AI's design. Customer data is not used to train large language models (LLMs), and LLM providers do not have access to customer data. The LLMs are hosted directly within Slack's AWS virtual private cloud, ensuring data does not leave Slack's trust boundary. Slack AI upholds the same enterprise-grade security practices, compliance standards (including FedRAMP, encryption key management, international data residency, and data loss prevention), and governance controls as the core Slack platform. Slack AI is available across all paid Slack plans, with advanced features unlocked at higher tiers (Business+ and Enterprise+). It is available globally in multiple languages, with AI results respecting the user's chosen language setting. Show More ## Slack AI Integrations 26 Integrations Salesforce / Agentforce Google Drive Microsoft SharePoint / OneDrive Microsoft Teams Confluence Cloud GitHub Jira Asana Box Workday Adobe Express Cohere Perplexity Notion AI PagerDuty ChatGPT (OpenAI) OpenAI Codex Anthropic Claude Google Agentspace (Gemini Enterprise) Dropbox Dash Amazon Q Business Glean Writer Tableau Vercel Cursor Show more ## Slack AI Features - AI-powered search answers with cited sources across messages, files, and connected apps - Channel recaps: on-demand and scheduled daily digests of key channel highlights - Thread summaries: one-click summaries of long conversations with cited sources - Huddle notes: automatic AI note-taking, action item capture, and transcript generation for live meetings - AI-powered message translations into any language - AI Workflow Builder: generate automations from natural-language prompts - Enterprise search: unified search across Slack, third-party apps, files, and data sources - Slackbot: personalized AI agent that adapts to user style and coordinates work across apps and agents - Automatic search filtering using natural language queries - File summaries: AI-generated summaries for uploaded files and documents - Canvas content generation: AI writing assistance for drafting briefs, action items, and structured updates - AI message explanations: hover-to-explain any message using workspace vocabulary (coming soon) - AI-generated action items surfaced in the activity view (coming soon) - AI profile summaries for teammates (coming soon) - Agentforce integration: run Salesforce CRM agents directly in Slack channels, threads, and DMs - Third-party AI agent support via Slack Marketplace (Adobe Express, Asana, Box, Cohere, Workday, Writer, and more) - Real-Time Search (RTS) API and Model Context Protocol (MCP) server for developer-built AI agents - Enterprise-grade security: LLMs hosted in Slack's AWS VPC, no customer data used for LLM training Show more ## Reviews mentioning Slack AI in Slack ![Ragav M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ragav M.") RM Ragav M. Senior Data Engineer - Consultant Information Technology and Services Mid-Market (51-1000 emp.) 10/16/2026 "A Reliable Tool for Everyday Teamwork" 5/5 What do you like best about Slack? Slack has become an essential part of our day-to-day collaboration. The interface is clean and intuitive, making it easy to navigate conversations, channels, and shared resources. I also appreciate the wide range of integrations, which help streamline workflows and reduce context switching between tools. Performance is generally reliable, even with large teams and active channels, and the AI-powered features are becoming increasingly useful for summarizing discussions and finding information quickly. Overall, Slack delivers strong value by improving communication, productivity, and team collaboration. Review collected by and hosted on G2.com. What do you dislike about Slack? Slack delivers a strong collaboration experience, but some of the more advanced features are locked behind higher-tier plans, which may not fit every organization’s budget. The AI features look promising overall, yet there’s still room to improve the accuracy and practical usefulness of summaries, especially when conversations become more complex. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? Slack has made it much easier for me to stay connected with colleagues and keep track of discussions, decisions, and updates all in one place. Its integrations with other tools cut down on context switching, and being able to quickly reach the right people helps work move forward faster and more efficiently. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![Sourabh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sourabh G.") SG Sourabh G. Associate | Digital Asset Accountant Small-Business (50 or fewer emp.) 10/16/2026 "Clean, Intuitive Interface That Keeps Client Collaboration Organized" 5/5 What do you like best about Slack? What I like most about Slack is its clean, intuitive interface and the way it’s organized. It makes client communication much easier. Tracking which requests are still pending with a client is simple, because one dedicated channel keeps everything in one place: conversations, files, and updates. There’s no digging through long email threads. It’s the best platform I’ve used for collaborating with clients, their teams, and others working on a similar project. Everyone stays on the same page, and work moves faster. If you’d like, I can also make a shorter version for a review site’s character limit, or a more formal one. Review collected by and hosted on G2.com. What do you dislike about Slack? Notifications can get overwhelming, especially when you’re in several client channels at once. Important messages are easy to miss among the constant pings, and it takes some effort to set up notification preferences so you aren’t distracted all day. Older messages and files can also be hard to find. Search works, but in busy channels, past requests and decisions get buried over time. The free plan limits message history, so you may need a paid plan to keep a full record of client conversations. Threads help keep conversations organized, but they’re easy to overlook if people reply in the main channel instead, and that can make it harder to follow a discussion. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? Slack solves the problem of scattered communication. Before using it, client conversations were spread across emails, calls, and messages, which made it easy to lose track of requests and decisions. With Slack, each client has a dedicated channel where messages, files, and updates all live in one place. It also cuts down on confusion around pending work. I can quickly see which requests are still open with a client without digging through long email chains, so nothing slips through the cracks. For me, the biggest benefit is faster, clearer communication with clients and their teams. Responses come in quicker than over email, everyone involved in a project stays aligned, and I spend less time chasing updates and more time getting the work done. It’s also made collaboration with people working on similar projects much smoother. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. G2 IconCurrent User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google using a business email account)Source: G2 invite (Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.) (Copy Review URL) MA Masna A. Product Marketing Manager Market Research Mid-Market (51-1000 emp.) 10/1/2026 "Slack Makes Team Communication Simple and Fast Across Devices" 4.5/5 What do you like best about Slack? What I like about Slack is that it’s easy to set up and really simple to use day to day. I like that my chats, direct messages, and personal notes can be organized into different channels, which helps keep everything clear and easy to find. It works smoothly on desktop, in the browser, and on my mobile phone. It also responds quickly, and instead of writing long emails, we can easily share links, files, or quick updates here. Review collected by and hosted on G2.com. What do you dislike about Slack? One thing I don’t like is that the desktop app takes up too much RAM memory, and because of that my PC sometimes starts responding slowly. Also, the notifications can be distracting at times if they aren’t set up properly. Apart from that, when I need to search for an old file or link, it can become tricky and take longer than it should. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? For quick questions and messy, cluttered email threads, it’s very beneficial and has replaced email for me completely. I can keep everything organized in one place: I can connect with people, save important links, and track my daily workflow all in the same spot. Also, people sometimes reply late to emails compared to chats, so it saves time there as well. Review collected by and hosted on G2.com. Show More 10/15/2026 (At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.) Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Source: Organic Review from User Profile (Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.)AI Translated (This review has been translated from English using AI.) (Copy Review URL) ![AYUSH S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AYUSH S.") AS AYUSH S. Student Small-Business (50 or fewer emp.) 10/15/2026 Guest users or non-business users of the software, not included in G2 scores. "Organized and Convenient Team Communication" 4/5 What do you like best about Slack? I like Slack because it makes team communication more organized and convenient. Channels help keep group discussions focused on specific topics, while direct messages make it easy to connect with team members for quick updates. I also appreciate having conversations and shared information in one place, which makes it easier to stay informed and coordinate work without unnecessary confusion. Review collected by and hosted on G2.com. What do you dislike about Slack? I sometimes find it hard to keep track of important information while having many active conversations at once. I think that the notification system could be a bit more customizable, especially considering that I'm part of several active channels. It would be good if there were some ways to prioritize my messages so that I could focus on the ones that matter. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? I use the Slack for team communications and interactions about projects. Prior to the use of Slack, it was hard to keep track of updates that were scattered among various groups and chats. Using Slack allows me to join specific topic-based channels, ask questions, make updates, and even refer back to previous chats. It helps to stay updated, coordinate activities better, and not miss any crucial information. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google One Tap using a business email account)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review.) (Copy Review URL) ![Esraa H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esraa H.") EH Esraa H. permit coordinator Mid-Market (51-1000 emp.) 10/14/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Slack Makes Team Communication and Collaboration Effortless" 5/5 What do you like best about Slack? What I like best about Slack is how easy it makes communication and collaboration with my team. I can organize conversations into channels, share files, and find previous messages without having to search through endless emails. I also like how quickly I can get updates and respond to questions, which helps keep daily tasks organized and makes teamwork more efficient. Review collected by and hosted on G2.com. What do you dislike about Slack? What I dislike about Slack is that it can get overwhelming when there are too many channels and constant notifications throughout the day. Sometimes important messages get buried in busy conversations, and I have to spend extra time searching for them. I also think some features could be easier to navigate, but overall, it's a useful tool for keeping teams connected. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? Slack helps solve the problem of scattered communication and long email threads by bringing team conversations, file sharing, and updates into one place. I find it easier to coordinate with colleagues, ask questions, and keep track of ongoing tasks without constantly switching between different tools. It saves time, makes collaboration smoother, and helps everyone stay on the same page, especially when managing multiple projects at once. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![AMRITA S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AMRITA S.") AS AMRITA S. Student Small-Business (50 or fewer emp.) 10/14/2026 Guest users or non-business users of the software, not included in G2 scores. "Slack Makes Team Communication Easier" 4.5/5 What do you like best about Slack? I find it quite easy to maintain communication on Slack since everything is neatly organized. The use of channels allows one to separate different discussions depending on what they are about, while direct messaging is more convenient to use when there is a need for instant communication. It is also convenient to use it because one can easily send files and search past discussions. Review collected by and hosted on G2.com. What do you dislike about Slack? At times, I have found Slack overwhelming due to too many channels and many notifications. Essential messages tend to be lost amidst all the chatter, making it difficult to trace them quickly. Another issue that I see with Slack is that it may take time to figure out how to manage notifications and organize channels for a new user. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? I use Slack to centralize all my conversation and updates in one location. I feel that it is useful for file sharing, posing inquiries, and connecting with others in my team. The channels allow me to stay updated on different subjects without the clutter. Another benefit of using Slack is the ability to look back at past messages in order to retrieve any relevant data. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Diego H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego H.") DH Diego H. System Software Development Engineer Small-Business (50 or fewer emp.) 10/14/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy Small-Team Communication and Collaboration with Slack" 4/5 What do you like best about Slack? Slack makes communication and collaboration easy, especially when working with a small team. I like being able to organize conversations by channels, share files, and keep project discussions in one place. Even with the free plan, it provides a useful way to coordinate tasks and stay connected without adding unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about Slack? The main downside is that the free plan has limitations, especially when it comes to accessing older message history and keeping all project information available in one place. As conversations grow, it can become harder to find previous decisions or information. Still, Slack works well for day-to-day communication and collaboration within a small team. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? Slack helps us centralize team communication and project discussions instead of relying on scattered messages and emails. It makes it easier to coordinate tasks, share updates, ask questions, and collaborate with our intern remotely. This reduces communication overhead and helps us keep project work organized, even as a small team using the free plan. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) FH Firas H. IT healthcare Engineer Biotechnology Mid-Market (51-1000 emp.) 10/13/2026 "Slack Makes Team Communication and Collaboration Easy" 4/5 What do you like best about Slack? What I like most about Slack is the way it makes it easy to have communications with people and keep you updated on what's happening. When working on technical issues or collaborating on tasks, it makes it helpful by having channels that help organize the communications into easy-to-find chunks that can be shared easily with colleagues. Review collected by and hosted on G2.com. What do you dislike about Slack? I hate it when several channels and conversations are active at the same time; Slack can get overwhelming to maneuver. This means that important messages can at times get buried in the heap of less urgent conversations, resulting in extra time spent catching up with high-priority notifications. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? The main problem that Slack is solving for me is the centralization of scattered communications. Now I don't have to keep up to date with conversations happening in WhatsApp, emails, etc. Slack centralizes everything. Channels have also helped how we follow up on different discussions and conversations, particularly when it involves technical tasks or working with a team that has different responsibilities. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through a business email account)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL) ![ADITYA C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ADITYA C.") AC ADITYA C. Student Small-Business (50 or fewer emp.) 10/11/2026 Guest users or non-business users of the software, not included in G2 scores. "A Simple Way to Keep Team Communication Organized" 4/5 What do you like best about Slack? I like how slack helps me to stay in touch with my team and have all our project's communication in one place. With channels, you can share information and ideas about the project by asking questions, sharing news, and much more. It is easy to navigate and helps the team to communicate better and more efficiently. Review collected by and hosted on G2.com. What do you dislike about Slack? One of the things that I don’t like about the Slack is that it may seem a bit overwhelming at the beginning due to the number of channels and conversations. It can take a while for someone to find what they need. In addition, I believe there should be more control over notifications as some of them may be distracting. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? Before using Slack, keeping project discussions and updates organized across different conversations could be confusing. Slack gives us a common place to communicate, share updates, and discuss project-related tasks. Using channels helps keep conversations organized and makes it easier to find relevant information when needed. It is useful for coordinating with team members and keeping everyone updated on project progress. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through Google One Tap using a business email account)Incentivized (This reviewer was offered a nominal incentive as thanks for completing this review.)Source: G2 invite on behalf of seller (Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.) (Copy Review URL) ![Dmytro B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dmytro B.") DB Dmytro B. Data Annotator Small-Business (50 or fewer emp.) 10/10/2026 Guest users or non-business users of the software, not included in G2 scores. "Slack Keeps Work Conversations Organized and Quick" 4.5/5 What do you like best about Slack? I like that Slack gives work conversations their own space. We have different channels for different topics, so I don't have to scroll through one huge chat trying to find something someone mentioned a few days ago. I also like how easy it is to ask a quick question without making it a whole thing. Sometimes you just need someone to confirm a detail or send you a file, and Slack is perfect for that. It's become a pretty normal part of my working day. Review collected by and hosted on G2.com. What do you dislike about Slack? Sometimes Slack gets a little too noisy. When several channels are active at the same time, I end up getting notifications about conversations that don't really need my attention. I've muted a few channels to keep things manageable, but then there's always a chance I'll miss something useful. It's not a huge problem, just something I wish was a little easier to balance. Review collected by and hosted on G2.com. What problems is Slack solving and how is that benefiting you? The biggest problem Slack solves for us is keeping everyday communication in one place. Before, it was easy for a small question or an important detail to get lost between emails and different chats. Now we can discuss things in the right channel, share files and come back to a conversation later if we need to check something. I especially appreciate this when several people are involved in the same project. It doesn't completely replace meetings or email, but it makes the small everyday things much easier to manage. We spend less time looking for information and more time actually getting work done. Review collected by and hosted on G2.com. Show More Current User (The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.)Validated Reviewer (Validated through LinkedIn)Source: Organic (Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.) (Copy Review URL)