# Freshsales Reviews **Vendor:** Freshworks **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,233 ## About Freshsales Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities. ## Freshsales Pros & Cons **What users like:** - Users find Freshsales notably **easy to use** , appreciating its clean interface and user-friendly training resources. (103 reviews) - Users value the **user-friendly interface and abundant features** of Freshsales, highlighting exceptional customer support and integration options. (70 reviews) - Users find Freshsales to be a **helpful CRM tool** that effectively tracks business development leads and pipelines. (55 reviews) - Users value the **responsive customer support** from Freshsales, enhancing their experience throughout onboarding and usage. (50 reviews) - Users love the **intuitive design** of Freshsales, making it simple to navigate and customize effectively. (41 reviews) - Users value the **easy-to-use interface** of Freshsales, appreciating its intuitive design and customization options. (41 reviews) - Integrations (35 reviews) - Feature Richness (33 reviews) - Easy Setup (32 reviews) - Customization (30 reviews) **What users dislike:** - Users find **missing features** in Freshsales, including limited reporting and complex app development challenges, hindering usability. (47 reviews) - Users find the **limited features** of Freshsales restrict their capabilities and hinder effective CRM management. (32 reviews) - Users face **configuration clutter and frustrating app development challenges** , leading to a complex and inefficient experience with Freshsales. (28 reviews) - Users find the **learning curve steep** due to confusing features and challenging reporting functionalities in Freshsales. (25 reviews) - Users find **limited customization** in Freshsales, struggling with inflexible reporting and automated workflows that lack clarity. (21 reviews) - Users experience **poor customer support** with Freshsales, facing frustrating interactions and lack of personalized assistance. (20 reviews) - Users find **integration issues** frustrating, as connections can be finicky and require constant vigilance for proper syncing. (19 reviews) - Not Intuitive (19 reviews) - Limited Options (18 reviews) - Slow Performance (18 reviews) ## Freshsales Reviews ### 1. Functional **Rating:** 4.5/5.0 stars **Reviewed by:** Alex O. | Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Freshsales?** It's a very easy to navigate and has multiple functionalities **What do you dislike about Freshsales?** It needs an accompanying app, especially for making calls. **What problems is Freshsales solving and how is that benefiting you?** Collection and storing of data in one central place ### 2. Fully satisfied with Freshsales CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh M. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Freshsales?** Freshsales is one of the best products by the freshworks. So strong and easy to use CRM for the sales person and marketing person. So many features to love like - Sales Sequence, Customer journey, Automation, Deals etc. **What do you dislike about Freshsales?** They have so many features but what i dislike is when i write a mail from freshsales those who are in cc, their contacts also created in the CRM. So i have to delete them manually. **What problems is Freshsales solving and how is that benefiting you?** It helping us to manage our Leads from web forms and landing pages. A very organised tool of CRM for a sales Guy. ### 3. Awesome product suite **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Freshsales?** The whole product suite is cost effective **What do you dislike about Freshsales?** Nothing significant to dislike about it. **What problems is Freshsales solving and how is that benefiting you?** Great visibility of the sales pipeline and integration to Pandadoc ### 4. Great experience and a cost effective option compared to peers like Messagebird. **Rating:** 5.0/5.0 stars **Reviewed by:** Akhil Suhas V. | Head Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Freshsales?** The support provided during the onboarding process. **What do you dislike about Freshsales?** Some initial bugs delayed the inital projected go-live. **What problems is Freshsales solving and how is that benefiting you?** Automation has reduced the man-hours. ### 5. Great software but has a major problem **Rating:** 0.0/5.0 stars **Reviewed by:** Robert B. | Renewals Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Freshsales?** So many features inside of this CRM and I wish I could use it. All you could ever want is to manage communications and records for leads and customers. I'm very impressed with the range of features and tools. **What do you dislike about Freshsales?** This is what killed it for me and I had to switch to another CRM. Basically, you can't filter your Accounts and Contacts together. You can't filter and view certain contacts based on account info. For example, show me all contacts that are in the "Tech" industry (account level field). So industry would be an account level field and because of that, you can't filter based on account info. I can filter all my accounts and all my contacts but separately. Another example that's not possible: show me all contacts with position = manager (contact field) that are part of accounts with 50 employees or less (account field). This is not possible, the workaround provided was to filter all accounts and then manually pull up each contact. For such a super CRM I'm baffled how this is missing :( **Recommendations to others considering Freshsales:** Ask yourself if you need the ability to filter your contacts based on account info. You can't do this with this CRM. **What problems is Freshsales solving and how is that benefiting you?** Well, I used it for all CRM-related activity but not anymore. ### 6. CRM which is very slow even on the best PCs **Rating:** 2.0/5.0 stars **Reviewed by:** Shreyansh S. | Marketing Operations Associate, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2022 **What do you like best about Freshsales?** The best feature of Freshsales for me is its filters; it is easy & straightforward to use, unlike its competitors. The reports are also good as it can be used with great simplicity. Customer support is very active & fast in their responses. **What do you dislike about Freshsales?** I very much dislike the loading time that it takes; that is, it is very slow and inconvenient at times. The billing is also very complex as auto-renewals have suddenly stopped for Indian users, and to renew it, we need to establish contact with the customer support executive. **Recommendations to others considering Freshsales:** It is one of the cheapest CRMs out there, so use it only if you need a CRM and you have a small budget. Or else even a spreadsheet can do the work of Freshsales. **What problems is Freshsales solving and how is that benefiting you?** My organization handles its sales pipeline through Freshsales, although our marketing team has a different custom-built database management system. Coming to performance, no significant changes have been observed, but it sure has saved us a lot of hassle & streamlined our sales approach. ### 7. FS review **Rating:** 4.5/5.0 stars **Reviewed by:** Justin L. | B, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Freshsales?** i see the product is being developed and the company has a great attitude. simple to use chat support is always available more user friendly than competitors **What do you dislike about Freshsales?** limited features more functionality in workflows more ability for if / then functions more ability to customize the interface according to user roles ability to create workflows for custom modules much more frequent sync freshdesk to freshsales inability to send emails through workflows to designated users without having to notify the sales owner. **Recommendations to others considering Freshsales:** I would say it does not have the most functionality of any product but the functionality is meaningful that it does have and I am optimistic that this product will be twice as good in a few years. Worthwhile investment in my opinino. **What problems is Freshsales solving and how is that benefiting you?** management of channel partners through integration with our internal database. easy to use automated workflows we are more productive We are better able to manage ### 8. One of the most straightforward CRM tools **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara P. | Claims Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Freshsales?** The easy integration between work emails and the platform was great. **What do you dislike about Freshsales?** The notes and tracking got a little messy from an update but it wasn't the worst. **What problems is Freshsales solving and how is that benefiting you?** Being able to easily distribute and track leads between our brokers, easy-to-access and easy-to-access reports. This has really helped keep sales growing. ### 9. boosted the efficiency of my team **Rating:** 4.5/5.0 stars **Reviewed by:** James C. | E-commerce and Customer Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Freshsales?** Freshsales includes an excellent user interface design, a vibrant theme, a quick and simple email campaign procedure, and a report and monitor system. Even a novice can comprehend how the gadget operates. **What do you dislike about Freshsales?** We need more pipeline automation, such as the number of days a contract has been dormant, a few additional reports, and an advanced dashboard to make the process more efficient. **What problems is Freshsales solving and how is that benefiting you?** We are gathering information about our clients and establishing company-wide procedures. Each team may log in and view a client's or project's current status. From there, the following stages are straightforward. ### 10. Build Authentic Customer Relation and Maintain Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Naincy J. | Research Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Freshsales?** Freshsales is a software to handle by eery employees of our organisation. Its use is easy and drastically useful. It helps to find customers in a well-mannered structure process. **What do you dislike about Freshsales?** Freshsales has limited dislike points because it is available at a cheaper rate so anybody can use it. Just 24*7 customer support system should need to be more active so the software will touch 10/10. **What problems is Freshsales solving and how is that benefiting you?** Freshsales solving the query regarding the management of customer data. It analysis the organisation's demand and fulfils it with integration tools. It helps our company to grow and sustain itself in a competitive market. ### 11. Freshsales - Helps keep track of deals **Rating:** 4.0/5.0 stars **Reviewed by:** Aasis Y. | Senior Manager Presales, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Freshsales?** Ease of use. You don't have to spend a lot of time training folks on how to use Freshsales, unlike other CRM systems in place, which have complicated workflows. I find the reporting and dashboard aspect of Freshsales pretty robust, and I am able to generate the majority of the reports I need for my day-to-day job. Dashboards come in very handy when you want to glance at the required metrics in one go. I also find the lead to deal generation process very efficient and user-friendly. Email consolidation in FS allows other reps to quickly help each other if one is out sick or has taken an out of turn leave at short notice. **What do you dislike about Freshsales?** Limited custom fields which has restricted our usage of Freshsales. We have to add certain fields at the Account level while having those at the deal level would have made our lives very easy. **What problems is Freshsales solving and how is that benefiting you?** Tracking deals, Presales assignment, ensuring that all deals get the attention they need and reviewing metrics based on performance. ### 12. Fresh Sales Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rajkumar G. | Inside sales lead, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Freshsales?** Fresh Sales is a CRM tool helps to store data of all leads **What do you dislike about Freshsales?** Nothing much to dislike the freshsales tool **What problems is Freshsales solving and how is that benefiting you?** It helps to note down leads and sales punch of all sales agents ### 13. Excellent CRM tool with minimal drawbacks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2022 **What do you like best about Freshsales?** We have been using FreshSales for nearly seven years and it has been a great resource for pipeline management and reporting. It is a feature-rich platform with the ability to segment views based on territories and permissions. **What do you dislike about Freshsales?** It is structured with two separate databases - one for leads and one for contacts - which becomes difficult to manage when integrated with other systems. They have some features to help identify duplicates, but it's not perfect. We've also had some deliverability issues with emailing out of FreshSales. **What problems is Freshsales solving and how is that benefiting you?** Freshsales allows us to manage pipelines and territories for a global reseller network. ### 14. Quality CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas S. | SDR, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Freshsales?** I like the practicality it provides me in managing my entire sales journey. From prospecting, nurturing new leads, and the entire sales process, pipelines, negotiations, currency differentiation by product. This makes life easier for the sales team so they have more control over their potential closings in the month. **What do you dislike about Freshsales?** I feel that it has a slight delay in loading some features. Especially when we import new leads. I find this process somewhat complicated. **What problems is Freshsales solving and how is that benefiting you?** Today I can resolve and centralize my entire commercial area within Freshsales. My operation is within it, from prospecting to post-sales. It is very comprehensive and I can centralize all this information within a single tool. Not to mention the metrics and reports it provides. ### 15. CRM is no longer hard to manage. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra B. | Formateur ANEPF, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Freshsales?** Freshsales was the most accessible CRM I've ever worked with to set up. It is astounding how simple it is to use and operate. Also quite effective are marketing journeys. **What do you dislike about Freshsales?** There are several things, but their development requires time. They provide excellent service, but it takes a long time for things to change, which is understandable given that they are a large organisation. **Recommendations to others considering Freshsales:** Sincerely, I wouldn't even consider using any other program. Support is unlike anything I've seen before, which is one of the most pleasing aspects of this product. **What problems is Freshsales solving and how is that benefiting you?** We can examine the client's life cycle in greater depth than was possible with Excel. ### 16. Great CRM but can be better! **Rating:** 2.5/5.0 stars **Reviewed by:** Vishwa R. | Program Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2022 **What do you like best about Freshsales?** Fresh desk and call management and lead scoring system offered. Great way to tag leads when they say they need someone to reach out to them a few months down the line **What do you dislike about Freshsales?** Inability to create workflows to automate lead movement within the team basis how the agents nurture the lead and nonvisibility of the same led to a loss in revenue. **What problems is Freshsales solving and how is that benefiting you?** Freshcaller integration in the CRM is intuitive and comes in a bundle not having to pay for a separate dialer was neat to have and the smart tracking it allowed ### 17. Great CRM for a Sales Person **Rating:** 4.5/5.0 stars **Reviewed by:** Shivanshu G. | Senior manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Freshsales?** It's so easy to use. Contacts Update, Deals status, and other feature is so handy and useful. Freshmarketer is also integrated into the freshsales now so I can create customer journey which fully automates my work. **What do you dislike about Freshsales?** One this is frustration whenever I'm doing any work it automatically asks for a refresh a new update is came. It's so annoying sometimes that I lose my concentration. **What problems is Freshsales solving and how is that benefiting you?** CRM is user-friendly and it saves a lot of time for my sales person to use it. Also, we can track the call log of all the sales person and they can make the notes for the same. ### 18. A lesser known Jewel that many must know **Rating:** 5.0/5.0 stars **Reviewed by:** Ishant H. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Freshsales?** The best thing is its ability to synch the data from other CRMs. I mostly used it for Sales management purposes. It served the purpose. **What do you dislike about Freshsales?** Its user interface and experience. Yes, I do think it could look better than it looks right now **What problems is Freshsales solving and how is that benefiting you?** Sales sequence, Forms, customised layout and workflows. ### 19. Powerful Integration tool for marketing efforts **Rating:** 4.5/5.0 stars **Reviewed by:** Raghu V. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Freshsales?** There are a lot of things we need to discuss among those 1. Reporting 2. Perfect Email Tracking 3. Manage leads using my team 4. Customer management Using this tool, I can easily communicate with my customers. We can easily start intensive workflows in just minutes—no need to spend more time on learning about platform. **What do you dislike about Freshsales?** We had an option to integrate the CRM tool, and I do Hubspot, but one issue I found is that the Migration of data from Hubspot is little messy. Some areas still in development mode like editing feature under the icons. I requested this earlier, but they said we are still working. **Recommendations to others considering Freshsales:** It's a perfect tool for handling thousands of leads with ease of use. **What problems is Freshsales solving and how is that benefiting you?** I need a full-packed tool, and this FreshSales fulfilled my target. I can customize my business-related needs using this. The Task of Synchronising my emails to customers were pretty easy. ### 20. The service is terrible. Software is ok. Not very intuitive and user friendly **Rating:** 0.0/5.0 stars **Reviewed by:** Zack G. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Freshsales?** Integrated Email and chat software in on **What do you dislike about Freshsales?** Not user friendly. Support is terrible. So bad they made me search for another product. **Recommendations to others considering Freshsales:** Look elsewhere. Like most Indian software it has all the features but not intuitive. **What problems is Freshsales solving and how is that benefiting you?** It is suppose to help me manage leads and communicate with my customers.. ### 21. A good alternative to other or better known CRM's **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Freshsales?** Integration of phone app and desktop app, somewhat intuitive menu and GUI to access key areas of the program, stable and never had it crash on me **What do you dislike about Freshsales?** customization of data entry field not ideal, limitations what an account can be called, still don't get some of the reporting tools - not intuitive enough for my understanding **Recommendations to others considering Freshsales:** check on rate plans for < employees, check where cloud data is housed, check if onboarding is offered (live via a trainer) **What problems is Freshsales solving and how is that benefiting you?** capturing customer contacts, outcomes, next steps and to do's, not using it as a mail messaging system but to have all activities with customer relationships sorted in one place ### 22. Affordable CRM for small teams **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Freshsales?** Coming from a Salesforce background, Fresgsales is very intuitive and easy to setup. It integrates natively with the rest of Freshworks products and is also easy on pricing. Sales automation is very helpful in setting up cadences. **What do you dislike about Freshsales?** - lack of flexibility to customise the product and third party integrations - reporting is graphically nice but rudimentary - tracking task history - support could be better for a customer support platform **What problems is Freshsales solving and how is that benefiting you?** Source of customer records. With sales campaigns, our teams can reach out to prospects directly from within the CRM without having to use a different tool. ### 23. An affordable and flexible Cloud-based CRM solution **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Q. | Change And Release Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Freshsales?** FreshSales is affordable (starting with a FREE tier is really an excellent starting point) and as low as $15 per user and month for exciting features such as AI-based predictive contact scoring, essential for first calls and inbound leads. Besides, it's pretty user-friendly and easy to configure and integrate with many third-party solutions. **What do you dislike about Freshsales?** As with most SaaS (Cloud-based) solutions, the use of data mining and warehousing on FreshSales information can be challenging. However, this also can be accomplished with integrations with BI solutions such as MS PowerBI. **What problems is Freshsales solving and how is that benefiting you?** Our most critical customers are registered there. We integrate it with our Freshdesk request system, our Freshservice ITSM system (internal support), and Freshchat for customer interaction. ### 24. Best CRM after Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** RISHIT V. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Freshsales?** The best thing is that the CRM gets integrated with all the software **What do you dislike about Freshsales?** The only dislike is it's quite slow when used on mobile **What problems is Freshsales solving and how is that benefiting you?** The freshsales helping to generate more revenue along with the customer acquisition and helping with sales funnel ### 25. CRM for every company **Rating:** 4.5/5.0 stars **Reviewed by:** Anuj P. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about Freshsales?** freshsale is one of the good CRM you can use in your organization and it has feature like automation and sales funnel to do marketing activity very actively. I loved it and you can go for it. **What do you dislike about Freshsales?** Everything is good apart from some addon plugins and needs to add more features in automation marketing like automation call solution. **What problems is Freshsales solving and how is that benefiting you?** We are using these tools to manage users, do automation marketing, and remind employees about all the upcoming and pending tasks to do. We are able to see and track all the sales leads staus at one place. ### 26. Intuitive CRM tool from fresh-works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 19, 2022 **What do you like best about Freshsales?** UI and Data fields are very Intuitive. Easy to Use **What do you dislike about Freshsales?** Nothing as such ...need to deep dive in the product to get the Dislike ... **What problems is Freshsales solving and how is that benefiting you?** Capturing & storing Customer Records ### 27. Easy to set up and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Einosuke A. | Head of Administration HQ, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Freshsales?** Clear data model with flexibility for additional fields & attributes, providing large room for admin users to customize without engineering knowledge. Powerful master records upload fintionalities and almost real-time/conversational support by the vendor help desk, also open to feature requests, minimizes start-up efforts as well as changes afterwards. **What do you dislike about Freshsales?** Japanese language support such as field label translations or search function, needs to be improved. If you plan to use with Japanese language or probably Chinese language, check the development on the language support status especially on 'search'. **What problems is Freshsales solving and how is that benefiting you?** Centralized customer data management is our first priority for analysis and proper action taking to them. This is done and it is going further covering lead management end to end as well as sales activitiy tracking/review in productive manner. Also with relevant ERP line items loaded, customers order frequency is being monitored to take actions. ### 28. really easy to use and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos T. | Sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Freshsales?** User friendly, keep me up to date, love being able to keep all my data in one place **What do you dislike about Freshsales?** sometimes I get repeated leads have to call the same lead, is a bit expensive and dont get much discounts **Recommendations to others considering Freshsales:** should use it is easy to use and efficient **What problems is Freshsales solving and how is that benefiting you?** I helping people get jobs and employers fill the open positions ### 29. best sales crm for SMB **Rating:** 5.0/5.0 stars **Reviewed by:** Umut M. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Freshsales?** integrated telephony and chat system. so you can manage all your sales channel on one place and assign your leads to your sales managers. so it is very easy to use and manage all your sales team. **What do you dislike about Freshsales?** opearations after sales process. i mean this is a sales crm for sales force automation. so you can not manage your orders or invoices and report them. it is enough for sales cycle. **What problems is Freshsales solving and how is that benefiting you?** collecting all your sales channel on one place. so you can collect all your leads in one place and manage them very easy. and you can automate your activities on these leads and deals. ### 30. Super powerful tool for all your sales related needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Freshsales?** Lead Tracking at various stages , also lead Management process become easy **What do you dislike about Freshsales?** Its bit slow on mobile app and for basic mobile it is quite slow **What problems is Freshsales solving and how is that benefiting you?** For my front end sales team it was a single window tool where they were capturing there entire leads and closures so they don't have to report me on meets ### 31. Good tool for scaling companies **Rating:** 3.5/5.0 stars **Reviewed by:** Gunjan C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Freshsales?** Easy to use UI, customisations available, integrations with other softwares **What do you dislike about Freshsales?** Reporting could be better, views for looking at conversations, activites, agenda, calendar, etc. LK **What problems is Freshsales solving and how is that benefiting you?** It's our sales crm, we manage all out leads, contact, deals etc on it. We also use the freshcaller and email features. It helps us be more productive by integrating with all my tech stack ### 32. Freshwork CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Maulik G. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Freshsales?** CRM is a perfect and easy-to-use tool in which we can keep all our clients' records with details of email id, numbers, likdinen profiles, etc.; we can quickly run the campaign with CRM, so as a salesperson, I know how can I follow up my client. **What do you dislike about Freshsales?** I think everything is good, but if they provide more templates for email marketing, it's better. Most dislike is they can take so much time while solving any quary **What problems is Freshsales solving and how is that benefiting you?** The most benefit while using CRM is I know how to rum campaign, which client I focus more. I can make a funnel to review my client status. And with the use of CRM, I have increased my sales funnel and my sales turnover. ### 33. Good Product - Bad Support and Solutioning **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Freshsales?** Auto Allocation, Workflows. The Auto Allocation and Workflows worked Good and Helps reduce manual efforts. **What do you dislike about Freshsales?** The CRM plans for different use cases and their sales are not connected. Wrong product is pitched and solutioning for business use case is poor. **What problems is Freshsales solving and how is that benefiting you?** CRM. Helping with Sales automation. ### 34. Work smarter not hard **Rating:** 4.5/5.0 stars **Reviewed by:** jhay C. | Merchandiser, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2022 **What do you like best about Freshsales?** Freshsales help me a very useful ideas to make lots of sales as a salesperson..a lot of software that I have use its depends on what product or project I working **What do you dislike about Freshsales?** Maybe the downside about using fresh sales the log it's wasting of time waiting for the product or item that I'm looking and sometimes the product is not available **What problems is Freshsales solving and how is that benefiting you?** For me in my experience using freshsales a lot of product I sold out give me more income and make me more productive in every idea or suggestion give by freshsales thank you freshsales your the best ### 35. A simple yet extremely customisable CRM **Rating:** 5.0/5.0 stars **Reviewed by:** gowri s. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Freshsales?** 1. Super customisable. 2. Reporting and Dashboards are very robust for pipeline management. 3. Could be integrated with multiple platforms. API friendly. 4. Email tracking is also accurate. **What do you dislike about Freshsales?** 1. Sometimes the load time is slow. 2. Have had issues with wrong data populated. But very minute issues once in a while. **What problems is Freshsales solving and how is that benefiting you?** Customer record management and pipeline management. I have had no problem navigating through the platform. Simple and easy to use and have helped with managing over 100000 records with ease. ### 36. Extremely Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Hunter N. | Director Of Solutions Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Freshsales?** Freshsales was by far the most straightforward CRM setup I have ever experienced. The ease of management and use is incredible. The Marketing Journeys are also extremely powerful. **What do you dislike about Freshsales?** The weakest point is how new it still is relative to competitors. Due to this, there is a lack of significant integrations that you would get out of something like Salesforce. **Recommendations to others considering Freshsales:** Consider how many integrations you need and how many administration/management resources you can commit. If the answer to both is limited, then Freshsales is the ideal option. **What problems is Freshsales solving and how is that benefiting you?** We use Freshsales to track our sales pipeline, as well as manage all customer contacts. The most considerable benefit over other products I have found is how simple it is to use sales sequences and marketing journeys. ### 37. Engaging CRM with many functionalities **Rating:** 4.5/5.0 stars **Reviewed by:** Shivam S. | Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Freshsales?** It's easy to use and has so many functionalities for marketers, salespeople. Also, they are easy to connect team, always-on support to solve my query. Also easy to integrate the form with website as well. **What do you dislike about Freshsales?** Many things are there but they take some time for any development. They have good service but they so much time for any development which is understandable because they are big company. **What problems is Freshsales solving and how is that benefiting you?** Only thing is they taking so much for any development. ### 38. Freshsales & Freshworks Suite of Solutions: a ValueCreation+ Resource & Innovation Center. Thank You **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Freshsales?** The aspects that we appreciate the most from Freshsales are the consistency & effectiveness of the Customer Service Teams in regards to Onboarding, Followthrough and Further Training and Education as requested & or needed. The Resources are available On-Demand and with Product Experts Guidance accessible once called upon. God's willing, we are often only a call, email or chat away with the response time being quite efficient and engaged to walk you through the Steps and Processes with recommendations to take you from Amateur to Enthusiast to Pro. There are ample resources to Learn, Grow and Collaborate. Also, for those that enjoy Attractive, Uplifting Dashboard Colors with Seamless Clean Design; the Freshsales UI/UX is well Organized & Optimized for a User Friendly Navigation experience across devices and platforms. **What do you dislike about Freshsales?** We do not have anything negative to report or claim in reference to Freshsales. There are great opportunities to Integrate multiple internal & external products + solutions into your workflow. One of the only limitations will be your imagination and possibly time to maximize the resources + integrations with Best in Class add-on Marketplaces available. **What problems is Freshsales solving and how is that benefiting you?** We are using Freshsales as a CRM & Analytics tool for one of our Emerging Divisional Units. We are a fan of the Freshworks Suite of Solutions as a whole and we appreciate the 'A la Carte' modular nature of selecting their apps individually & collectively as companies or teams desire more and Grow on a Scaling basis. Building Synergy synchronistically between Freshworks based apps and external integrations to ensure seamless harmony and to best capture data + insights for value creation & collaboration is much appreciated. ### 39. Fresh Sales Has Been Great for Our Email Marketing Campaigns! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael J. | VP of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Freshsales?** The ability to create drip email campaigns in the software is fantastic! **What do you dislike about Freshsales?** The amount of features that the CRM has can be a little overwhelming when getting started if you are not using everything. **Recommendations to others considering Freshsales:** Would highly recommend if they do one of the actions that you are looking for! **What problems is Freshsales solving and how is that benefiting you?** The biggest benefit has been that I can schedule email drip campaigns at different times during the day and easily create segments for all of my contacts. ### 40. Freshsales **Rating:** 4.5/5.0 stars **Reviewed by:** Swetha R. | Senior Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Freshsales?** Freshsales as very good UI design and coloured theme and user friendly and fast email campaign process along with report and dashboard system. Even fresher can also understand the process workflow of tool easily. **What do you dislike about Freshsales?** In Freshsales sometimes updating and adding or assigning the database take some time to reflect in the concern place if not you have to raise query to the support team for assistance **What problems is Freshsales solving and how is that benefiting you?** Bulk e-mail campaign can be sent to the prospect easily and efficiently and we can set up timer for email schedule as per business requirements Deal section with very good UI design it shows the complete picture of the workflow and what are the stage and where are we in the closure process. ### 41. Simply Awesome CRM Solution and Easy to use!!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Md Mamunur Rashid M. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Freshsales?** They enormously work with the work and increment the exhibition of the workgroup in an extremely brief time frame. They incredibly work with the work and increment the presentation of the workgroup in an exceptionally brief time frame. **What do you dislike about Freshsales?** I can't express certainly bad things about Freshsales CRM right up 'til today, Only a few subtleties at the hour of keeping in touch with certain messages or at the hour of extricating the information from the stage this can be hung and handle this cycle. **What problems is Freshsales solving and how is that benefiting you?** Required a simple method for following our pipeline. Specifically their computerized and exceptionally configurable work processes. ### 42. Fantastic tool **Rating:** 4.5/5.0 stars **Reviewed by:** faiz a. | Head Of Global Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Freshsales?** 24/7 support that is quick in their response, the UI is very easy to use with the search, create, filter etc option. Integrated with marketing, support, accounting. **What do you dislike about Freshsales?** Limitation in terms of emails, No. of contacts in marketing journey, and the price. **What problems is Freshsales solving and how is that benefiting you?** Easy to segment data and trace when needed. Good view of email campaigns and their performance. Never miss an appointment or a follow-up or communication history. ### 43. Very easy to use, can create funnels easily. UI is friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ayush A. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Freshsales?** UI/UX Friendly to use and support is quick. **What do you dislike about Freshsales?** Nothing to be honest. Its a good platform **What problems is Freshsales solving and how is that benefiting you?** Creating sales funnels, assigning tasks to team members ### 44. Awesome CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Rituza P. | Sales Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Freshsales?** It is easy to use and can be learned in a day or two. Tasks can be created and fetching old data is also not a hassle. There are upgradations done every now and then. **What do you dislike about Freshsales?** There are no cons I can think of. There are no necessary features missing. Everything runs smooth and the team is always upgrading the product and adding new features. **Recommendations to others considering Freshsales:** A startup or a MNC can use Freshsales for data sanity. **What problems is Freshsales solving and how is that benefiting you?** Maintaing leads is not a hassle anymore. All the information related to the lead gets saved. You can also send bulk emails or do email marketing campaigns. Deriving data is also very easy. ### 45. Affordable CRM with world class features **Rating:** 5.0/5.0 stars **Reviewed by:** Himisha B. | Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Freshsales?** Modern UI and UX. User-friendly dashboards for navigation. Integration with Google Calendar stands out when compared with Salesforce. Cheaper price compared to Salesforce. Helpful for SMB to get leads and customers. **What do you dislike about Freshsales?** There are a lot of features and many integrations that CRM like Salesforce has but freshsalea doesn't. The data collection and processing of data is much better in Salesforce than Freshsales. **What problems is Freshsales solving and how is that benefiting you?** The main motive to use any CRM product is to get leads and convert them as your product user. It helps get in depth insights of the customers and these insights helps in various fronts to attract the customer. ### 46. My experience of using Freshsales CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Adrit L. | Customer Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Freshsales?** Simplicity and Clarity. The features are very clearly explained. Self-explanatory almost. There is no unwanted distraction with buttons and they are neatly arranged. This makes it easy to understand where to add accounts, where to put updates, record meeting and follow up dates etc. **What do you dislike about Freshsales?** I was not happy with the android app, but they have improved it in their latest update. So nothing to dislike actually! All seems fine with it's app and desktop usage **What problems is Freshsales solving and how is that benefiting you?** Prospect tracking and interaction with the sale leads in pipeline. We get daily 4-5 enterprise leads for our B2B software and I am adding the prospect details in the CRM and updating the details accordingly for the clients there. ### 47. Service beyond expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Kharn D. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Freshsales?** Considering I purchased this software for myself to start with, it has been perfect to scale with. From the excellent features, all in one solution (marketing/phones/crm/chat/whatsapp/website integration) to the absolutely outstanding service when I need help. **What do you dislike about Freshsales?** Honestly, the only thing I could say is support available on a Sunday. I understand this is probably a option not many need. I also will add the support I need or have needed has been through no fault on the software. It has always been me trying to learn stuff, change integrations, and inpliment complex setups for my use case. (Various staff have always been fantastic at helping and have been very prompt). I feel I take way to much value compared to what I pay for the service. **Recommendations to others considering Freshsales:** I wouldn't consider any other software in all honesty. One of the biggest parts of this is the support is beyond anything I have ever experienced. **What problems is Freshsales solving and how is that benefiting you?** As above, the complete solution allows me to be able to manage the whole infrastructure of the company with ease and importantly also completely mobile. ### 48. Manage your leads on one of the best CRM platform! **Rating:** 4.0/5.0 stars **Reviewed by:** SIDDHARTH B. | Associate business consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Freshsales?** -Easy to use User Interface -Free plan availability is one of the biggest advantages -Great platform for organizing and maintaining detailed information about the leads and prospects -To be able to monitor emails and monitor the lead activity through the fantastic notification system -Ability to customizing the dashboard to one liking is another good feature -Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature **What do you dislike about Freshsales?** -lead scores is something that is hardly understandable -Mobile application could be more responsive -Sometimes the email template freezes -Sometimes the notifications are not prompt and you need to refresh the page to check the progress **Recommendations to others considering Freshsales:** One of the best CRM platforms available. Mostly used by the sales and marketing team and it serves the purpose amazingly well. The best part is that it will notify you of each and every movement of the leads. For example: if your client has opened up or even clicked the mail at their end, it will notify you straight away. It is one of the effective platforms to grow and maintain sales. Overall you'd be having a great experience using the platform. **What problems is Freshsales solving and how is that benefiting you?** Freshsales is used in our organization for monitoring the sales and follows up with the clientele. The notification system helps in letting us know of the progress that is made from the client's end. Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees ### 49. Visually Appealing & Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Freshsales?** Have used several CRMs but we choose freshsales because of how it looks and how easy it is for salespeople to get through. **What do you dislike about Freshsales?** Feature restrictions in plans. For e.g. in our plan we get reports but we can't clone/duplicate a report. **What problems is Freshsales solving and how is that benefiting you?** Making it easier for the sales team to find inbound leads, talk to them, track activity and close them. ### 50. Didn't work at all and support was no help **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Freshsales?** Their UI is passable at best, but the UX isn't great and what they charge for is a little ridiculous. Like ordering a field requires one of their top tier categories. **What do you dislike about Freshsales?** They don't downgrade well. We were on the highest tier trial. After the trial we downgraded to free. This broke everything, we couldn't create accounts, leads, customers, etc.... Assumed this was because of the downgrade so after contacting support decided to upgrade to a paid account. Still everything was broken. Contacted support several times and was always told "we'll work on it" finally just gave up and moved to another CRM. They offer NO refunds. So if you pay them and nothing works then tough luck I guess. **What problems is Freshsales solving and how is that benefiting you?** None as their site doesn't work if you start on a paid trial. I think it's mildly intentional though as you spend a ton of time getting it setup on the paid trial and then when you downgrade everything breaks. So you either pay to get back on their highest tier or wipe out everything you did and start fresh on a lower tier. ## Freshsales Discussions - [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) - 2 comments, 1 upvote - [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) - 1 comment, 1 upvote - [Is there a way to create personalized dashboards for sales management?](https://www.g2.com/discussions/is-there-a-way-to-create-personalized-dashboards-for-sales-management) - 1 comment, 1 upvote - [Can you help me with a personalised demo for better productivity with the product.](https://www.g2.com/discussions/14596-can-you-help-me-with-a-personalised-demo-for-better-productivity-with-the-product) - 1 comment, 1 upvote - [How can integrate FreshSales with MailChimp](https://www.g2.com/discussions/14470-how-can-integrate-freshsales-with-mailchimp) - 1 comment, 1 upvote - [View Freshsales pricing details and edition comparison](https://www.g2.com/products/freshsales/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+07%3A23%3A01+-0500&secure%5Bsession_id%5D=39c13801-c18b-4cca-b28c-7f4f026f0c10&secure%5Btoken%5D=5742696682a04ba0577937395c0e9372e9412f4ffc2b7fd33a41413609ad6836&format=llm_user) ## Freshsales Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Freshsales Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Mobile & Social** - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Freshsales Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,612 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,214 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,822 reviews)