DialMyCalls Reviews & Product Details

I really appreciate the contacts and groups you can organize in Dial My Calls. The reporting feature is helpful as well. I also find it useful that you can add users with different permission levels. We currently use this service quarterly, but we plan to start using it monthly. It’s very straightforward for our staff, who enjoy being able to save templates and set up recurring messages. Review collected by and hosted on G2.com.

I would appreciate having access to more reports. We've noticed an issue where some texts are not delivered to recipients, and often there isn't a clear explanation for why this happens. While some reports provide helpful information, others make it difficult to determine the reason for non-delivery. Additionally, it would be much more convenient if we could preview reports directly on the screen instead of having to generate and download them each time. Review collected by and hosted on G2.com.

It was very easy to set up and learn. Was able to use it in a crisis where my other robocall provider had locked me out of an account over the weekend and was out of the office. Review collected by and hosted on G2.com.

Emails must be sent with a call or text, and they don't have a customizable title. Due to this, most people thought it was spam and didn't read it. I need to be able to put my organization's name on it at least. When it says "You've got a message," it looks like spam. When it says "Message from Lakeview Baptist Church," it looks more official.I think this is an easy and crucial improvement to the service.

It would also be really nice to just send emails as well. It's a desirable feature. I would love it if it's free, but if it was like 1c each to stop spam, that would be fine too. Review collected by and hosted on G2.com.

I like that you can pre-save the broadcasts, like the recording and the text, so you don't have to repeat the recordings every time. It lets us just record the message once and then schedule a broadcast using these pre-recorded messages. Having the contact list already pre-saved makes it super easy to send out a broadcast within a couple of clicks. Also, the initial setup of DialMyCalls was very easy. Review collected by and hosted on G2.com.

I haven't looked into the API functionality quite yet, but I want to explore that functionality to see if it exists. And if it does, if we're able to integrate with the other platforms that we use. It could be easier to get your number approved for text messaging, but I understand that that's probably like a legal requirement that you go through that process. Review collected by and hosted on G2.com.

I really like how DialMyCalls is very user-friendly. It's pretty self-explanatory, so we don't have to train anyone to use it. This makes it really easy to use, and I appreciate that it saves prior messages, which allows us to resend them without having to retype everything. Plus, it helps us manage our messages efficiently by letting us review what's been sent out, which prevents us from overwhelming families with too many texts. Review collected by and hosted on G2.com.

I really wish that there wasn't a character limit in the text messages. Sometimes some of our messages are pretty long and have a lot of information in them. Breaking them up and having to send multiple text messages to our families or back-to-back messages just to get the gist of our message is really difficult sometimes. So we really wish we could have a longer space to text. Review collected by and hosted on G2.com.

Feature rich. Dependable. Easy to use.

Imported existing contacts made getting started fast and simple.

The ability to export contacts as a spreadsheet format makes interactions with other systems easy.

Online chat is readily available and chat assistants are knowledgeable people - AI robots. Review collected by and hosted on G2.com.

No downside.

Getting vanity numbers was challenging but this seems to be an industry issue, not a DMC issue Review collected by and hosted on G2.com.

I love that DialMyCalls is easy to use and allows me to keep distribution lists and templated messages, making it convenient to send notifications quickly, especially in stressful situations. The ability to inform users in real time via text, email, and voice message is invaluable for ensuring everyone's safety during a crisis. I also appreciate the multiple user feature with pricing based on credits, which suits our need for emergency preparedness without ongoing costs. The intuitive interface flows well, facilitating smooth navigation from one section to another. Review collected by and hosted on G2.com.

We really wanted the email message to look like it was coming from our domain. This wasn't possible at our price point unfortunately. It's a little complicated in the back end but that is due to government regulations. Review collected by and hosted on G2.com.

I appreciated that DialMyCalls made it so that I could automate a message out without having to manually do it individually. I also appreciate that you could upload spreadsheets and not have to manually put in numbers one by one. Automating the process made it a lot easier for me. Another aspect I liked was that you could upload a different audio message for voicemails, instead of just if they answered the call. I thought that was pretty cool. Review collected by and hosted on G2.com.

There are several issues I faced with DialMyCalls. First, the pricing was unclear. I thought one credit was needed for unlimited time, but it actually took three credits to send a voicemail, costing more than I budgeted. Second, the upload feature for spreadsheets wasn't as easy as expected. I had to spend a lot of time reformatting my spreadsheets since it wouldn't recognize multiple phone number columns. Third, the audio quality diminished once the message was uploaded, which was disappointing for distributing musical content. Also, the platform behaved inconsistently during test calls, sometimes not leaving voicemails or calling at all, which caused anxiety about the actual broadcast. While their customer support was helpful and provided extra credits, the issues with trusting the delivery reports were frustrating. Plus, I found the lack of international capabilities limiting. Review collected by and hosted on G2.com.

I like that DialMyCalls saves me a lot of time and is efficient. It doesn't cost a lot, and I find the price to be a good trade-off for what it does. I really like the calling feature because even if people don't answer, they often call back, which is useful. It's a great way to reach out to new agents without having to individually text or call each one. The text blast and call features are very useful, and I can send out messages to a large group all at once using a spreadsheet. Most times, I use Excel, and I’ve been able to send out up to 400 text messages at once. The initial setup was fairly simple, and getting a call and email from the team to help me understand the functioning was very useful. Overall, I find it pretty easy, even without a ton of experience in this space. Review collected by and hosted on G2.com.

Sometimes I find trying to log in is kinda glitchy. Sometimes it recognizes my account, and sometimes it doesn't. I've had a few times that I've had to reach out to support over that. Review collected by and hosted on G2.com.

I feel like the website is really intuitive and easy to use. It's nice that we were able to upload an Excel file with all of our employees' phone numbers and test it out beforehand at no cost. That was a great benefit, and that it's not expensive. Especially for a nonprofit agency, having something that would be used infrequently and cost tens of thousands of dollars was not feasible for us. This much more affordable and provides what we need. The support has been really helpful and everything is simple and straightforward. I really appreciate that. It was easy to set up, a lot easier than I expected it to be. Review collected by and hosted on G2.com.

We just started using it, and our test text went out really well. We had some people who replied 'stop' before they read the email about it. That seems like it's more of an issue with our agency implementation than with the actual use of the platform. It was an issue that was easily corrected. Review collected by and hosted on G2.com.

I like how simple the interface is, making it really easy to navigate and create broadcasts. I can send to as few or as many contacts as I need at a time. The ability to pre-record and save my voice recordings is also great. I appreciate how easy it is to upload new contacts and add them to specific groups, both in bulk and individually, which allows me to organize them in a useful way. I like that I can set up a broadcast with voice and text simultaneously, and that there are multiple ways to record my broadcast, whether pre-recording or recording on the spot, depending on the situation. Review collected by and hosted on G2.com.

I noticed that the mobile app had a bit of trouble logging in a couple of times; it logged me out right after I had logged in a couple of times. Also, I would love the ability to add contacts even if we are missing phone numbers, so that I can add those in later. Review collected by and hosted on G2.com.