Browse AI Agents for Customer Self-Service.

Automate end-to-end workflows, not just single tasks.

Browse Agents
AI Agents

Best Customer Self-Service Software with Voice Chatbot Capabilities

Below are the top-rated Customer Self-Service Software with Voice Chatbot capabilities, as verified by G2’s Research team. Real users have identified Voice Chatbot as an important function of Customer Self-Service Software. Compare different products that offer this feature so you can decide which is best for your business needs.
Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 filter applied
Clear All
10 Listings in Customer Self-Service Available
(7,203)4.4 out of 5
Optimized for quick response
13th Easiest To Use in Customer Self-Service software
View top Consulting Services for Salesforce Service Cloud
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Salesforce Service Cloud Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,705
    Features
    1,497
    Case Management
    1,479
    Efficiency
    1,297
    Helpful
    821
    Cons
    Complexity
    912
    Learning Curve
    787
    Steep Learning Curve
    628
    Expensive
    585
    Missing Features
    584
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Automation
    Average: 8.7
    8.5
    Integrations
    Average: 8.5
    8.4
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    580,922 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Mid-Market
  • 38% Enterprise
Salesforce Service Cloud Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,705
Features
1,497
Case Management
1,479
Efficiency
1,297
Helpful
821
Cons
Complexity
912
Learning Curve
787
Steep Learning Curve
628
Expensive
585
Missing Features
584
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.6
Automation
Average: 8.7
8.5
Integrations
Average: 8.5
8.4
Personalization
Average: 8.5
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
580,922 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    134
    Features
    95
    Call Management
    87
    Call Quality
    69
    Customer Support
    57
    Cons
    Call Issues
    61
    Connection Issues
    60
    Call Connectivity Issues
    41
    Connectivity Issues
    41
    Technical Issues
    38
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    9.1
    Automation
    Average: 8.7
    9.1
    Integrations
    Average: 8.5
    8.9
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    787 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    338 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
134
Features
95
Call Management
87
Call Quality
69
Customer Support
57
Cons
Call Issues
61
Connection Issues
60
Call Connectivity Issues
41
Connectivity Issues
41
Technical Issues
38
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
9.1
Automation
Average: 8.7
9.1
Integrations
Average: 8.5
8.9
Personalization
Average: 8.5
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
787 Twitter followers
LinkedIn® Page
www.linkedin.com
338 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    2
    Customer Satisfaction
    2
    Customer Support
    2
    Ease of Use
    2
    Easy Setup
    2
    Cons
    AI Limitations
    1
    AI Performance
    1
    Call Issues
    1
    Inadequate AI Features
    1
    Limited AI
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Replicant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Automation
    Average: 8.7
    8.9
    Integrations
    Average: 8.5
    8.7
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
2
Customer Satisfaction
2
Customer Support
2
Ease of Use
2
Easy Setup
2
Cons
AI Limitations
1
AI Performance
1
Call Issues
1
Inadequate AI Features
1
Limited AI
1
Replicant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
9.3
Automation
Average: 8.7
8.9
Integrations
Average: 8.5
8.7
Personalization
Average: 8.5
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protected your investment. Alvaria CXP is th

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alvaria CXP features and usability ratings that predict user satisfaction
    7.9
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @Alvaria_Inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protected your investment. Alvaria CXP is th

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 29% Enterprise
Alvaria CXP features and usability ratings that predict user satisfaction
7.9
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 50% Enterprise
    • 25% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PolyAI Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Artificial Intelligence
    2
    Automation
    2
    24/7 Support
    1
    AI Integration
    1
    AI Technology
    1
    Cons
    Improvements Needed
    1
    Lagging Issues
    1
    Slow Loading
    1
    Slow Performance
    1
    Slow Speed
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PolyAI features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.7
    10.0
    Integrations
    Average: 8.5
    10.0
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PolyAI
    Year Founded
    2017
    HQ Location
    London, England
    Twitter
    @polyaivoice
    9,005 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    353 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th

Users
No information available
Industries
No information available
Market Segment
  • 50% Enterprise
  • 25% Small-Business
PolyAI Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Artificial Intelligence
2
Automation
2
24/7 Support
1
AI Integration
1
AI Technology
1
Cons
Improvements Needed
1
Lagging Issues
1
Slow Loading
1
Slow Performance
1
Slow Speed
1
PolyAI features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.7
10.0
Integrations
Average: 8.5
10.0
Personalization
Average: 8.5
Seller Details
Seller
PolyAI
Year Founded
2017
HQ Location
London, England
Twitter
@polyaivoice
9,005 Twitter followers
LinkedIn® Page
www.linkedin.com
353 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 67% Enterprise
    • 33% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Aspect Unified IP Contact Center features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    6.7
    Automation
    Average: 8.7
    8.3
    Integrations
    Average: 8.5
    8.3
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @Alvaria_Inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the

Users
No information available
Industries
  • Financial Services
Market Segment
  • 67% Enterprise
  • 33% Mid-Market
Aspect Unified IP Contact Center features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.1
6.7
Automation
Average: 8.7
8.3
Integrations
Average: 8.5
8.3
Personalization
Average: 8.5
Seller Details
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 70% Enterprise
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Alvaria Intelligence Platform features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    10.0
    Automation
    Average: 8.7
    10.0
    Integrations
    Average: 8.5
    6.7
    Personalization
    Average: 8.5
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Atlanta, US
    Twitter
    @Alvaria_Inc
    283 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    55 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including

Users
No information available
Industries
No information available
Market Segment
  • 70% Enterprise
  • 20% Mid-Market
Alvaria Intelligence Platform features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
10.0
Automation
Average: 8.7
10.0
Integrations
Average: 8.5
6.7
Personalization
Average: 8.5
Seller Details
Year Founded
2021
HQ Location
Atlanta, US
Twitter
@Alvaria_Inc
283 Twitter followers
LinkedIn® Page
www.linkedin.com
55 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channel

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 100% Small-Business
    • 50% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Nina features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    HQ Location
    Burlington, MA
    Twitter
    @NuanceInc
    7,685 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,936 employees on LinkedIn®
    Ownership
    NASdaqGS:NUAN
    Total Revenue (USD mm)
    $1,478
Product Description
How are these determined?Information
This description is provided by the seller.

VirtuOz is the leader in Digital Customer Relationships, enabling large and mid-market enterprises to use Intelligent Virtual Agents to provide world-class online marketing, sales, and support channel

Users
No information available
Industries
No information available
Market Segment
  • 100% Small-Business
  • 50% Mid-Market
Nina features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
HQ Location
Burlington, MA
Twitter
@NuanceInc
7,685 Twitter followers
LinkedIn® Page
www.linkedin.com
3,936 employees on LinkedIn®
Ownership
NASdaqGS:NUAN
Total Revenue (USD mm)
$1,478
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    True Image Interactive is revolutionizing the way people connect with technology using the world’s first HUMAN Intelligent Virtual Assistants. Combining the proven power of human interaction to engage

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 200% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • True Image Interactive features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1999
    HQ Location
    Pittsburgh, US
    Twitter
    @humanizingAI
    161 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
    Phone
    1-877-305-1341
Product Description
How are these determined?Information
This description is provided by the seller.

True Image Interactive is revolutionizing the way people connect with technology using the world’s first HUMAN Intelligent Virtual Assistants. Combining the proven power of human interaction to engage

Users
No information available
Industries
No information available
Market Segment
  • 200% Mid-Market
True Image Interactive features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
1999
HQ Location
Pittsburgh, US
Twitter
@humanizingAI
161 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Phone
1-877-305-1341
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Self Service applications built with your Customer in mind

    We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
    Industries
    No information available
    Market Segment
    No information available
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Phonologies Intelligent Assistant features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2001
    HQ Location
    Pune, IN
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Self Service applications built with your Customer in mind

We don't have enough data from reviews to share who uses this product. Leave a review to contribute, or learn more about review generation.
Industries
No information available
Market Segment
No information available
Phonologies Intelligent Assistant features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Year Founded
2001
HQ Location
Pune, IN
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®