Benutzerstimmung
Wie wird diese bestimmt?
Diese Einblicke, derzeit in der Beta-Version, werden aus Benutzerbewertungen zusammengestellt und gruppiert, um einen Überblick über die Software auf höchster Ebene anzuzeigen.
- Caplena is a tool for analyzing open-ended customer feedback, offering functions such as sentiment analysis, topic classification, data visualization, and anonymization for data privacy regulations.
- Reviewers appreciate the easy-to-use interface, the speed of theme generation and tagging, the variety of available charts, and the excellent customer support that responds quickly to queries.
- Reviewers noted issues with the code frame generation requiring a lot of refining and editing, lack of flexibility in editing charts, the user interface not being intuitive initially, and the tool not applying new set of codes automatically when data is large.
