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At a Glance
Market Segments
Mid-Market (59.9% of reviews)
Mid-Market (64.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at £20.00 1 Per user Per Month
Zendesk Contact Center
Star Rating
(273)4.6 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk Contact Centerevaluagent
Star Rating
(414)4.5 out of 5
Market Segments
Mid-Market (64.9% of reviews)
Entry-Level Pricing
Starting at £20.00 1 Per user Per Month
Free Trial is available
Learn more about evaluagentSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Contact Center excels in its Quality of Support, scoring 9.5, with many reviewers mentioning the responsiveness and helpfulness of the support team, which is crucial for businesses needing immediate assistance.
- Reviewers mention that evaluagent shines in Ease of Setup, achieving a score of 9.2, with users appreciating the straightforward onboarding process that allows teams to get started quickly without extensive training.
- G2 users highlight Zendesk's strong performance in Compliance, scoring 9.8, with many noting its robust security features and adherence to industry standards, making it a reliable choice for businesses with strict compliance requirements.
- Users on G2 report that evaluagent has a slight edge in Product Direction, with a score of 9.4, indicating that users feel confident in the product's future development and enhancements based on the company's roadmap.
- Reviewers mention that Zendesk Contact Center offers superior AI Text Generation capabilities, scoring 8.9, with users appreciating its ability to create contextually relevant responses, which enhances customer interactions.
- Users say that while both products perform well in Calibration, Zendesk Contact Center's score of 9.2 indicates a more refined process for ensuring quality assurance, with reviewers noting the effectiveness of its calibration tools in maintaining service standards.
Pricing
Entry-Level Pricing
Zendesk Contact Center
No pricing availableevaluagent
Auto-QA and Improvement
Starting at £20.00
1 Per user Per Month
- Call transcription
- Auto work assignment
- Auto, manual, blended QA scorecards
Free Trial
Zendesk Contact Center
Free Trial is available
evaluagent
Free Trial is available
Ratings
Meets Requirements
9.0
208
9.1
355
Ease of Use
9.2
209
9.0
364
Ease of Setup
9.0
112
9.2
254
Ease of Admin
9.1
101
9.1
100
Quality of Support
9.4
198
9.0
313
Has the product been a good partner in doing business?
9.3
97
9.3
101
Product Direction (% positive)
8.9
188
9.4
357
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.9
20
Not enough data
7.5
19
Not enough data
8.1
19
Not enough data
Knowledge Management
8.2
28
Not enough data
8.3
23
Not enough data
6.9
24
Not enough data
Compliance
8.1
17
Not enough data
8.1
16
Not enough data
8.4
16
Not enough data
8.3
15
Not enough data
Customer Support
7.9
21
Not enough data
7.7
21
Not enough data
8.3
15
Not enough data
Data Security
8.4
17
Not enough data
8.1
18
Not enough data
8.7
17
Not enough data
8.3
20
Not enough data
Administration
8.2
19
Not enough data
7.7
24
Not enough data
8.4
23
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
Feature Not Available
Not enough data
8.7
39
Not enough data
8.9
42
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
8.9
44
Not enough data
8.7
40
Not enough data
8.4
41
Generative AI
Not enough data
8.9
28
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.7
126
9.2
327
9.2
119
8.9
312
9.1
122
8.8
325
Engagement
9.5
124
9.0
316
9.2
123
8.7
323
8.8
108
8.4
287
Performance
9.4
113
8.5
291
9.8
85
8.9
290
Generative AI
8.9
24
7.4
201
9.1
24
7.6
199
Channels
8.8
7
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.9
11
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.1
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
8.3
6
Not enough data
7.9
7
Not enough data
8.3
6
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.1
7
Not enough data
9.1
9
Not enough data
8.8
12
Not enough data
8.1
7
Not enough data
8.8
7
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
19
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk Contact Center and evaluagent are categorized as Speech Analytics and Contact Center Quality Assurance
Unique Categories
Zendesk Contact Center is categorized as AI Voice Assistants, Auto Dialer, Call Center Infrastructure (CCI), Call Compliance, Contact Center Knowledge Base, Conversational Marketing, Outbound Call Tracking, Contact Center, and Contact Center Workforce
evaluagent is categorized as Conversation Intelligence
Reviews
Reviewers' Company Size
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
evaluagent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.8%
Information Technology and Services
13.4%
Consumer Services
9.2%
Financial Services
5.7%
Computer Games
3.8%
Other
51.1%
Financial Services
22.2%
Consumer Services
20.5%
Insurance
8.6%
Gambling & Casinos
3.7%
Computer Games
3.5%
Other
41.5%
Alternatives
Discussions
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
What is EvaluAgent used for?
2 Comments
Official Response from evaluagent
Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated...Read more
evaluagent has no more discussions with answers
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