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Compare Zendesk for Customer Service and iAdvize 
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At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Mid-Market (40.0% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$290.00 Per Month
Zendesk for Customer Service
Star Rating
(6,660)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansiAdvize
Star Rating
(27)4.7 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$290.00 Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zendesk Support Suite excels in its ticketing system, with a score of 9.0, making it a strong choice for organizations that prioritize effective ticket management. In contrast, iAdvize, while offering a solid ticketing experience, does not match this level of performance.
- Reviewers mention that iAdvize shines in its live chat capabilities, scoring an impressive 9.8, which is significantly higher than Zendesk's score of 8.7. This makes iAdvize a preferred option for businesses focusing on real-time customer engagement.
- G2 users highlight the ease of use of iAdvize, with a score of 9.3, compared to Zendesk's 8.5. This suggests that iAdvize may be more user-friendly, making it easier for teams to adopt and utilize effectively.
- Reviewers say that Zendesk Support Suite offers robust automation features, particularly in response automation with a score of 8.4, which is beneficial for teams looking to streamline their support processes. However, iAdvize's automation features are also well-regarded, particularly in intelligent routing, scoring 8.3.
- Users on G2 report that the quality of support from iAdvize is rated highly at 9.3, indicating a strong customer service experience. In comparison, Zendesk's support quality, while still good at 8.4, may not meet the same level of user satisfaction.
- Reviewers mention that both platforms have strong integration capabilities, but Zendesk's integrations score slightly lower at 8.2 compared to iAdvize's 8.4. This could be a deciding factor for businesses that rely heavily on third-party applications.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
iAdvize
Essentials
$290.00
Per Month
Up to 500 conversations per month
- Up to 1,000 SKUs
- AI shopping assistant (Conversation Starters, product recommendations, order tracking, ticket escalation)
- Standard engagement formats
Free Trial
Zendesk for Customer Service
Free Trial is available
iAdvize
No trial information availableRatings
Meets Requirements
8.6
5,118
8.6
19
Ease of Use
8.6
5,162
9.2
23
Ease of Setup
8.0
3,186
9.1
16
Ease of Admin
8.2
3,073
8.6
13
Quality of Support
8.4
4,796
9.3
21
Has the product been a good partner in doing business?
8.4
2,999
8.6
13
Product Direction (% positive)
8.0
4,771
9.4
20
Features by Category
Ticket and Case Management
8.8
2552
|
Verified
Not enough data
8.7
2567
|
Verified
Not enough data
8.5
2492
|
Verified
Not enough data
8.4
2337
|
Verified
Not enough data
8.2
1921
|
Verified
Not enough data
8.4
2398
|
Verified
Not enough data
8.6
2386
|
Verified
Not enough data
8.3
1853
|
Verified
Not enough data
Generative AI
7.6
384
Not enough data
7.6
385
Not enough data
Agentic AI - Help Desk
7.8
245
Not enough data
7.9
245
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2060
|
Verified
Not enough data
8.8
2310
|
Verified
Not enough data
8.4
1724
|
Verified
Not enough data
8.0
1428
|
Verified
Not enough data
8.0
1313
|
Verified
Not enough data
Platform
7.8
1387
|
Verified
Not enough data
8.0
1777
|
Verified
8.7
10
8.3
1947
|
Verified
Not enough data
8.2
1739
|
Verified
Not enough data
7.9
2339
|
Verified
Not enough data
8.0
2407
|
Verified
Not enough data
Messenger
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
9.6
8
Not enough data
9.2
6
Channels
Not enough data
8.7
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Feature Not Available
Customers
Not enough data
9.0
7
Not enough data
8.7
5
Not enough data
8.1
7
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability
8.3
667
Not enough data
8.3
663
Not enough data
8.4
632
Not enough data
Reporting
8.3
590
Not enough data
7.9
563
Not enough data
8.2
644
Not enough data
Generative AI
7.3
179
Not enough data
7.2
178
Not enough data
Responses
8.3
63
Not enough data
8.6
68
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Not enough data
Platform
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Not enough data
Autonomy - AI Agents
7.9
25
Not enough data
7.6
26
Not enough data
7.5
26
Not enough data
7.6
26
Not enough data
Generative AI
7.8
32
Not enough data
8.2
31
Not enough data
Responses
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Not enough data
Platform
8.6
471
Not enough data
8.3
468
Not enough data
8.3
463
Not enough data
8.2
464
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Not enough data
Generative AI
8.2
113
Not enough data
8.2
112
Not enough data
Conversational Platform
8.1
859
8.5
9
8.3
716
8.8
7
8.2
684
7.6
7
8.2
749
8.6
6
Support Automation
8.2
714
8.3
7
8.3
757
7.9
8
8.4
711
9.0
5
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.1
82
Not enough data
7.6
77
Not enough data
8.1
84
Not enough data
Automation
8.1
83
Not enough data
8.2
83
Not enough data
8.1
84
Not enough data
Artificial Intelligence
7.8
83
Not enough data
7.7
82
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
207
Not enough data
Feature Not Available
Not enough data
Communication
8.6
950
|
Verified
9.3
14
8.5
964
|
Verified
8.8
12
8.1
720
6.0
8
8.5
737
|
Verified
9.3
9
8.0
520
8.1
8
Internal Use
8.0
1777
|
Verified
8.7
10
8.5
849
|
Verified
8.8
10
8.1
650
7.7
8
8.5
898
8.0
11
8.6
824
|
Verified
7.6
7
8.3
848
|
Verified
8.6
7
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.5
1499
Not enough data
8.5
1436
Not enough data
8.0
1024
Not enough data
7.7
648
Not enough data
8.0
780
Not enough data
Self-Service Platform
8.2
828
Not enough data
8.2
841
Not enough data
7.7
658
Not enough data
8.2
806
Not enough data
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
64
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.4
77
Not enough data
7.5
78
Not enough data
Process
8.4
564
Not enough data
9.1
741
Not enough data
8.9
689
Not enough data
Channels
9.0
740
Not enough data
8.4
586
Not enough data
8.7
563
Not enough data
8.2
485
Not enough data
8.3
421
Not enough data
Insight
8.2
539
Not enough data
8.3
648
Not enough data
8.5
562
Not enough data
8.7
666
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
70
Not enough data
8.2
71
Not enough data
8.3
71
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
70
Not enough data
Automation
8.6
70
Not enough data
8.6
71
Not enough data
8.0
70
Not enough data
Autonomy
8.2
70
Not enough data
8.4
69
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
8
Not enough data
9.2
8
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
8
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and iAdvize are categorized as Live Chat, AI Agents For Business Operations, and Conversational Support
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Chatbots, Shared Inbox, AI Customer Support Agents, Complaint Management, Customer Self-Service, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
iAdvize is categorized as Social Commerce Platforms and Conversational Marketing
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iAdvize
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.1%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.8%
Consumer Services
4.4%
Other
58.1%
Consumer Goods
16.0%
Retail
8.0%
Consumer Electronics
8.0%
Building Materials
8.0%
Apparel & Fashion
8.0%
Other
52.0%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
What is Zendesk Support Suite?
4 Comments
VC
Zendesk Suite is the collection of Zendesk products and capabilities that provide you with the tools you need to create a complete omnichannel support...Read more
iAdvize has no discussions with answers
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