Compare Zammad and livepro Knowledge Management 
At a Glance
Market Segments
Small-Business (60.0% of reviews)
Mid-Market (57.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 50 Seats Per Month
Zammad
Star Rating
(10)4.5 out of 5
Market Segments
Small-Business (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Zammadlivepro Knowledge Management
Star Rating
(166)4.8 out of 5
Market Segments
Mid-Market (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 50 Seats Per Month
Learn more about livepro Knowledge ManagementPricing
Entry-Level Pricing
Zammad
No pricing availablelivepro Knowledge Management
livepro Knowledgebase
Free Trial
50 Seats Per Month
Access the features of a knowledge management solution without any licenses.
- Decision Trees make it easy for your customers and staff to get the right answers without needing human help.
- Work Instructions - simplify even the most complex processes to eliminate costly mistakes
- Hubs -Gather all your like information in one place to make it even easier to find - saves time and money
Free Trial
Zammad
No trial information availablelivepro Knowledge Management
Free Trial is available
Ratings
Meets Requirements
8.3
8
9.5
98
Ease of Use
9.0
8
9.6
100
Ease of Setup
Not enough data
9.2
84
Ease of Admin
Not enough data
9.1
66
Quality of Support
Not enough data
9.7
95
Has the product been a good partner in doing business?
Not enough data
9.9
64
Product Direction (% positive)
8.3
7
9.9
92
Features by Category
Ticket and Case Management
8.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
28
Not enough data
9.2
22
Not enough data
9.4
20
Knowledge Management
Not enough data
9.8
32
Not enough data
9.6
22
Not enough data
9.5
19
Compliance
Not enough data
9.8
22
Not enough data
9.9
23
Not enough data
9.8
18
Not enough data
9.5
18
Customer Support
Not enough data
9.4
18
Not enough data
8.6
14
Not enough data
9.6
18
Data Security
Not enough data
9.8
14
Not enough data
9.6
13
Not enough data
9.8
25
Not enough data
9.5
13
Administration
Not enough data
9.6
13
Not enough data
9.7
25
Not enough data
9.9
23
Generative AI
Not enough data
9.2
11
Guide Options
Not enough data
9.5
24
Not enough data
9.2
23
Not enough data
9.4
31
Not enough data
8.5
21
Not enough data
9.5
25
Guide Tools
Not enough data
9.4
16
Not enough data
9.6
27
Not enough data
9.3
23
Not enough data
9.3
27
Access Options
Not enough data
8.3
12
Not enough data
8.6
16
Not enough data
9.7
30
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.9
20
Not enough data
9.5
13
Not enough data
9.1
9
Not enough data
Not enough data
Not enough data
9.7
5
Self-Service Platform
Not enough data
10.0
5
Not enough data
9.4
6
Not enough data
7.8
6
Not enough data
8.3
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zammad and livepro Knowledge Management are categorized as Contact Center Knowledge Base
Unique Categories
Zammad is categorized as Help Desk
livepro Knowledge Management is categorized as Knowledge Base, Work Instructions, Customer Self-Service, Enterprise Search Software, and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Zammad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
livepro Knowledge Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Research
10.0%
Primary/Secondary Education
10.0%
Medical Devices
10.0%
Health, Wellness and Fitness
10.0%
Other
40.0%
Government Administration
16.9%
Insurance
14.4%
Financial Services
11.9%
Telecommunications
11.0%
Consumer Services
5.9%
Other
39.8%
Alternatives
Discussions
Zammad has no discussions with answers
livepro Knowledge Management has no discussions with answers
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