Top 10 Zammad Alternatives & Competitors

Top 10 Alternatives to Zammad Recently Reviewed By G2 Community

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osTicket
By osTicket
4.4/5
(44)
Product Description
osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
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Reviewers say compared to Zammad, osTicket is:
Better at meeting requirements
Categories in common with Zammad:
Help Desk

Zoho Desk
By Zoho
4.4/5
(7,539)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Zammad, Zoho Desk is:
Better at meeting requirements
Categories in common with Zammad:
Contact Center Knowledge Base
Help Desk

Freshdesk
By Freshworks
4.4/5
(3,733)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Zammad, Freshdesk is:
Better at meeting requirements
Categories in common with Zammad:
Help Desk

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Jira Service Management
By Atlassian
4.3/5
(975)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Zammad, Jira Service Management is:
Better at meeting requirements
Categories in common with Zammad:
Help Desk

Front
By Front App
4.7/5
(2,459)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Zammad, Front is:
Better at meeting requirements
More usable
Categories in common with Zammad:
Help Desk

Help Scout
By Help Scout
4.4/5
(427)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Zammad, Help Scout is:
Better at meeting requirements
More usable
Categories in common with Zammad:
Help Desk

Vtiger All-In-One CRM
By Vtiger
4.3/5
(414)
Product Description
Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
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Reviewers say compared to Zammad, Vtiger All-In-One CRM is:
Better at meeting requirements
Categories in common with Zammad:
Help Desk

HubSpot Service Hub
By HubSpot
4.4/5
(2,909)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Zammad, HubSpot Service Hub is:
Better at meeting requirements
Categories in common with Zammad:
Help Desk

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,306)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Zammad, Agentforce Service (formerly Salesforce Service Cloud) is:
Better at meeting requirements
Categories in common with Zammad:
Contact Center Knowledge Base
Help Desk