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Compare Wati and WhatsApp API 
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At a Glance
Market Segments
Small-Business (78.2% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Wati
Star Rating
(452)4.6 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansWhatsApp API
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatsApp APISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Wati excels in user satisfaction, boasting a significantly higher overall score compared to WhatsApp API. Users appreciate Wati's simple interface that enhances customer communication efficiency, making it easier to manage chats and provide support.
- According to verified reviews, Wati's implementation process is praised for its intuitive setup, with users noting that the guided steps make onboarding straightforward. In contrast, while WhatsApp API is noted for its integration capabilities, some users find it less user-friendly during initial setup.
- Users say that Wati's focus on small businesses is evident, with a large percentage of reviews highlighting its suitability for this market segment. Reviewers mention that Wati is designed to be customer-friendly, which resonates well with small business needs, unlike WhatsApp API, which has a broader but less tailored appeal.
- Reviewers mention that Wati provides a higher quality of support, with users rating it positively for responsiveness and helpfulness. In comparison, while WhatsApp API has its strengths, some users feel that the support could be improved, as indicated by lower satisfaction ratings.
- Users highlight Wati's ease of use, with many praising its user-friendly design that allows for quick communication and chat management. On the other hand, WhatsApp API, while functional, is sometimes seen as less accessible, with users noting that it can be more complex to navigate.
- According to recent feedback, Wati's ability to adapt to user needs is a strong point, with features that allow for effective customer engagement. Users appreciate the customization options available, which enhance their communication strategies, whereas WhatsApp API, while powerful, may not offer the same level of tailored experience for smaller businesses.
Pricing
Entry-Level Pricing
Wati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
WhatsApp API
No pricing availableFree Trial
Wati
Free Trial is available
WhatsApp API
No trial information availableRatings
Meets Requirements
8.9
350
8.2
17
Ease of Use
9.2
359
8.6
17
Ease of Setup
9.0
321
7.8
10
Ease of Admin
9.1
269
9.0
8
Quality of Support
8.6
342
7.9
14
Has the product been a good partner in doing business?
9.1
265
8.8
8
Product Direction (% positive)
9.3
330
9.3
17
Features by Category
Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
8.7
153
Not enough data
7.9
153
Not enough data
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
8.8
129
Not enough data
8.5
117
Not enough data
8.5
114
Not enough data
Support
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Not enough data
Responses
8.6
172
Not enough data
8.8
168
Not enough data
8.7
165
Not enough data
8.6
160
Not enough data
8.5
154
Not enough data
Platform
8.7
163
Not enough data
8.8
141
Not enough data
8.4
160
Not enough data
8.0
160
Not enough data
Feature Not Available
Not enough data
8.7
150
Not enough data
8.6
151
Not enough data
Generative AI
7.3
96
Not enough data
Feature Not Available
Not enough data
Messaging Channels
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Not enough data
Administration
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Not enough data
Channels
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Not enough data
Insight
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
WhatsApp Messaging - WhatsApp Marketing
9.1
89
Not enough data
9.4
90
Not enough data
9.2
87
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
88
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Not enough data
Categories
Categories
Shared Categories
Wati and WhatsApp API are categorized as Customer Communications Management
Unique Categories
Wati is categorized as Chatbots, Communication Platform as a Service (CPaaS), Proactive Notification, Social Customer Service, and WhatsApp Marketing
WhatsApp API has no unique categories
Reviews
Reviewers' Company Size
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WhatsApp API
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
10.2%
Information Technology and Services
7.3%
Retail
6.6%
Marketing and Advertising
6.1%
Health, Wellness and Fitness
5.8%
Other
64.1%
Computer Software
28.6%
Information Technology and Services
9.5%
Telecommunications
4.8%
Retail
4.8%
Research
4.8%
Other
47.6%
Discussions
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
WhatsApp API has no discussions with answers
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