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At a Glance
Market Segments
Enterprise (59.6% of reviews)
Mid-Market (43.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
WalkMe
Star Rating
(528)4.5 out of 5
Market Segments
Enterprise (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about WalkMeZingtree
Star Rating
(81)4.5 out of 5
Market Segments
Mid-Market (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WalkMe excels in Click Tracking with a score of 9.0, allowing for detailed insights into user interactions, while Zingtree's performance in this area is not as strong, indicating a potential gap in user behavior analysis.
- Reviewers mention that Zingtree shines in AI Text Summarization with a score of 9.4, which enhances content creation and user engagement, whereas WalkMe's lower score of 7.6 suggests it may not offer the same level of AI-driven content capabilities.
- G2 users highlight WalkMe's superior Quality of Support with a score of 8.8, which is slightly lower than Zingtree's 8.9, indicating that both platforms provide good support, but WalkMe may have a slight edge in responsiveness and assistance.
- Users on G2 report that Zingtree's Community Forums are highly rated at 9.3, providing a robust platform for user interaction and support, while WalkMe's community features are less emphasized, suggesting a more isolated user experience.
- Reviewers say that WalkMe's Ease of Setup is rated at 8.0, which is lower than Zingtree's 8.5, indicating that users may find Zingtree easier to implement and integrate into their existing systems.
- Users report that Zingtree's Knowledge Base is rated at 9.2, which is significantly higher than WalkMe's 8.4, suggesting that Zingtree offers more comprehensive resources for self-service and troubleshooting.
Pricing
Entry-Level Pricing
WalkMe
No pricing availableZingtree
Enterprise AI+
Contact Us
For companies with enterprise needs that also want to leverage maximum efficiency using AI.
- Unlimited Decision Trees
- Native Integrations
- Add-on Customer Self-Help Sessions
Free Trial
WalkMe
Free Trial is available
Zingtree
No trial information availableRatings
Meets Requirements
8.7
465
8.9
73
Ease of Use
8.3
473
8.7
74
Ease of Setup
8.1
382
8.6
45
Ease of Admin
8.3
360
8.3
37
Quality of Support
8.8
460
8.9
71
Has the product been a good partner in doing business?
8.9
358
9.1
36
Product Direction (% positive)
9.0
451
9.4
73
Features by Category
User Identification
7.4
17
Not enough data
8.5
19
Not enough data
8.0
14
Not enough data
Tracking & Reporting
8.6
18
Not enough data
8.2
19
Not enough data
8.0
16
Not enough data
8.3
20
Not enough data
7.8
18
Not enough data
8.1
18
Not enough data
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
Administration
Not enough data
9.1
23
Not enough data
9.3
23
Not enough data
8.4
23
Knowledge Management
Not enough data
9.1
25
Not enough data
9.1
23
Not enough data
8.1
25
Compliance
Not enough data
9.1
22
Not enough data
8.9
22
Not enough data
9.1
23
Not enough data
Feature Not Available
Customer Support
Not enough data
8.3
24
Not enough data
8.6
23
Not enough data
9.4
26
Data Security
Not enough data
9.0
20
Not enough data
9.0
21
Not enough data
8.9
23
Not enough data
8.4
20
Administration
Not enough data
8.6
21
Not enough data
8.9
24
Not enough data
9.0
25
Generative AI
Not enough data
8.6
18
User Analysis
7.9
286
Not enough data
8.1
320
Not enough data
User Support
8.6
310
Not enough data
7.7
250
Not enough data
8.0
258
Not enough data
Walkthrough Type
8.0
266
Not enough data
9.0
318
Not enough data
Platform Basics - Digital Adoption Platform
8.3
45
Not enough data
8.9
45
Not enough data
Analytics - Digital Adoption Platform
8.6
45
Not enough data
Functions - Digital Adoption Platform
8.8
46
Not enough data
9.2
46
Not enough data
Agentic AI - Digital Adoption Platform
7.0
32
Not enough data
Guide Options
Not enough data
8.5
21
Not enough data
8.2
21
Not enough data
8.4
19
Not enough data
7.6
21
Not enough data
8.6
21
Guide Tools
Not enough data
8.1
19
Not enough data
9.1
23
Not enough data
7.9
23
Not enough data
8.0
23
Access Options
Not enough data
7.2
22
Not enough data
6.8
21
Not enough data
8.7
21
Quality Assurance
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
7.6
11
Engagement
Not enough data
8.3
12
Not enough data
8.2
12
Not enough data
9.0
13
Performance
Not enough data
8.8
12
Not enough data
9.3
12
Generative AI
Not enough data
7.7
10
Not enough data
7.8
10
ServiceNow Apps
10.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
22
Not enough data
7.1
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.6
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
Feature Not Available
Not enough data
8.6
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Feature Not Available
Not enough data
7.8
23
Generative AI
7.6
98
9.0
8
Self-Service Experience
8.4
201
8.8
16
8.3
200
8.2
15
8.1
192
Feature Not Available
6.7
137
7.2
12
8.1
171
8.8
13
Self-Service Platform
8.3
174
8.9
14
8.2
179
8.5
14
7.1
137
7.3
13
7.6
158
8.3
15
Agentic AI - Customer Self-Service
8.3
11
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
8.3
12
Not enough data
7.6
12
Not enough data
8.2
12
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.4
18
Not enough data
8.1
17
Not enough data
8.1
18
Not enough data
8.2
16
Not enough data
8.1
17
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Variation Testing
7.9
16
Not enough data
8.3
20
Not enough data
8.1
18
Not enough data
7.9
21
Not enough data
8.1
21
Not enough data
8.5
17
Not enough data
Reporting
8.1
23
Not enough data
8.2
24
Not enough data
Personalization
8.4
22
Not enough data
8.1
21
Not enough data
8.1
19
Not enough data
Administration
7.4
18
Not enough data
8.1
19
Not enough data
8.2
24
Not enough data
8.6
24
Not enough data
Categories
Categories
Shared Categories
WalkMe and Zingtree are categorized as Customer Self-Service
Unique Categories
WalkMe is categorized as Digital Adoption Platform, ServiceNow Store Apps, Mobile App Analytics, and Mobile App Optimization
Zingtree is categorized as Contact Center Quality Assurance, Work Instructions, Contact Center Knowledge Base, Call Center Infrastructure (CCI), and AI Customer Support Agents
Reviews
Reviewers' Company Size
WalkMe
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zingtree
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.0%
Financial Services
8.1%
Information Technology and Services
7.7%
Hospital & Health Care
5.4%
Insurance
4.4%
Other
63.2%
Consumer Services
21.3%
Financial Services
10.0%
Consumer Goods
10.0%
Telecommunications
7.5%
Health, Wellness and Fitness
6.3%
Other
45.0%
Discussions
What is the one greatest solution you have used WalkMe for?
3 Comments
TS
Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a...Read more
WalkMe has no more discussions with answers
Zingtree has no discussions with answers
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