Top 10 Zingtree Alternatives & Competitors

Top 10 Alternatives to Zingtree Recently Reviewed By G2 Community

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Freshdesk
By Freshworks
4.4/5
(3,677)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to Zingtree, Freshdesk is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Zingtree:
Customer Self-Service
AI Customer Support Agents

Salesforce Service Cloud
By Salesforce
4.4/5
(7,191)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Zingtree, Salesforce Service Cloud is:
Slower to reach roi
Categories in common with Zingtree:
Contact Center Quality Assurance
Contact Center Knowledge Base
Customer Self-Service

Talkdesk
By Talkdesk
4.4/5
(2,500)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Zingtree, Talkdesk is:
Slower to reach roi
Easier to admin
More usable
Categories in common with Zingtree:
Contact Center Quality Assurance
Contact Center Knowledge Base
Call Center Infrastructure (CCI)
AI Customer Support Agents
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LiveAgent
By QualityUnit
4.5/5
(1,530)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Zingtree, LiveAgent is:
Easier to admin
More usable
Better at support
Categories in common with Zingtree:
Call Center Infrastructure (CCI)
Customer Self-Service
AI Customer Support Agents

Sprinklr Service
By Sprinklr
4.3/5
(720)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Zingtree, Sprinklr Service is:
More expensive
Categories in common with Zingtree:
Contact Center Quality Assurance
Contact Center Knowledge Base
Customer Self-Service
AI Customer Support Agents

Tango
By Tango
4.8/5
(469)
Product Description
Tango personal CRM admin automates sales busywork by memorizing your processes and rules, extracting data from anywhere, automating UI navigation and clicks, auto filling properties, providing decision guidance, and fixing data entry mistakes in real-time.
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Reviewers say compared to Zingtree, Tango is:
Easier to admin
Easier to set up
More usable
Categories in common with Zingtree:
Work Instructions

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Zingtree, NiCE CXone Mpower is:
Slower to reach roi
More usable
Categories in common with Zingtree:
Contact Center Quality Assurance
Contact Center Knowledge Base
Call Center Infrastructure (CCI)
Customer Self-Service
AI Customer Support Agents

Zendesk for Customer Service
By Zendesk
4.3/5
(6,695)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Zingtree, Zendesk for Customer Service is:
Slower to reach roi
Categories in common with Zingtree:
Customer Self-Service
AI Customer Support Agents

JustCall
By Saas Labs
4.3/5
(2,368)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Zingtree, JustCall is:
Easier to admin
More usable
Easier to set up
Categories in common with Zingtree:
Contact Center Quality Assurance
Call Center Infrastructure (CCI)
Customer Self-Service
AI Customer Support Agents

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