Compare UserTesting and testRigor 
At a Glance
Market Segments
Enterprise (41.8% of reviews)
Small-Business (68.4% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free
UserTesting
Star Rating
(787)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing planstestRigor
Star Rating
(20)4.7 out of 5
Market Segments
Small-Business (68.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its comprehensive video feedback feature, allowing for in-depth user insights, while testRigor is praised for its robust automation capabilities that streamline testing processes.
- Reviewers mention that UserTesting's quality of support is highly rated at 9.0, with many users appreciating the responsive customer service, whereas testRigor's support is even better at 9.8, with users highlighting the availability of extensive documentation and quick response times.
- G2 users indicate that UserTesting has a higher entry-level price point, requiring potential customers to contact for pricing, while testRigor offers a free tier, making it more accessible for small businesses looking to start testing without upfront costs.
- Users on G2 report that UserTesting has a larger market segment focus on enterprise clients (41.7% of reviews), which may lead to more complex features, while testRigor is favored by small businesses (80.0% of reviews), indicating a more user-friendly approach tailored to smaller teams.
- Reviewers say that UserTesting scores an 8.6 in meeting requirements, with users appreciating its extensive testing capabilities, but testRigor outshines with a score of 9.6, as users highlight its ability to easily integrate with CI/CD pipelines and other tools.
- Users report that both platforms have a strong ease of use rating, but testRigor stands out with a score of 9.6, with reviewers mentioning its intuitive interface and straightforward setup process, while UserTesting, with a score of 8.4, is noted for its slightly steeper learning curve.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
testRigor
Free Open Source
Free
All tests and test results are PUBLIC for anyone to see, and you can share your results as a unique public URL
- Unlimited users
- Unlimited test cases
- Up to 1 parallelization
Free Trial
UserTesting
Free Trial is available
testRigor
Free Trial is available
Ratings
Meets Requirements
8.6
600
9.2
11
Ease of Use
8.4
631
9.0
12
Ease of Setup
8.6
297
9.4
8
Ease of Admin
8.7
231
Not enough data
Quality of Support
9.0
523
9.8
11
Has the product been a good partner in doing business?
8.8
226
Not enough data
Product Direction (% positive)
8.1
590
8.9
11
Features by Category
User Response Methods
7.5
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
352
|
Verified
Not enough data
Participant Selection
7.4
126
Not enough data
5.5
81
Not enough data
6.9
107
Not enough data
8.2
374
|
Verified
Not enough data
Insights
7.7
345
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
313
|
Verified
Not enough data
Generative AI
6.6
84
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Not enough data
Feedback Management
7.7
144
Not enough data
7.7
159
Not enough data
8.2
177
Not enough data
8.2
162
Not enough data
Insights
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Not enough data
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Management
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
9.7
6
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
9.7
6
Automation
Not enough data
Not enough data
Not enough data
9.7
6
Not enough data
9.7
6
Agentic AI - Automation Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Not enough data
Process Management
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Test Generation & Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Test Maintenance & Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and testRigor share no categories
Unique Categories
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
testRigor is categorized as Email Testing, Software Testing, Automation Testing, Mobile App Testing, and AI Software Testing Tools
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
testRigor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.3%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Computer Software
31.6%
Hospital & Health Care
15.8%
Information Technology and Services
10.5%
Financial Services
10.5%
Telecommunications
5.3%
Other
26.3%
Alternatives
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
testRigor has no discussions with answers
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