Introducing G2.ai, the future of software buying.Try now
Compare User.com and WebEngage 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Croct
Visit Website
At a Glance
Market Segments
Small-Business (79.2% of reviews)
Mid-Market (55.4% of reviews)
Entry-Level Pricing
No pricing available
Talk To Us Up To 10K Monthly Active Users (MAU)
User.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comWebEngage
Star Rating
(720)4.5 out of 5
Market Segments
Mid-Market (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
Talk To Us Up To 10K Monthly Active Users (MAU)
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that WebEngage excels in Campaign Management with a score of 8.3, while User.com shines in Lead Management with a higher score of 9.0, indicating that User.com may be better suited for businesses focused on nurturing leads effectively.
- Reviewers mention that WebEngage's Email Marketing features, particularly in Building and Personalizing Emails, score 8.7, but User.com outperforms with a score of 9.0, suggesting that User.com offers more robust tools for creating tailored email campaigns.
- G2 users highlight that WebEngage's Customer Support portal scores an impressive 9.6, while User.com has a slightly lower score of 8.1, indicating that WebEngage may provide a more comprehensive support experience for users needing assistance.
- Users on G2 report that WebEngage's Dynamic Segmentation feature scores 8.5, which is competitive, but User.com’s Segmentation feature is rated lower at 8.3, suggesting that WebEngage may offer more effective segmentation capabilities.
- Reviewers mention that User.com has a strong advantage in Mobile Optimization, scoring 9.7 compared to WebEngage's 8.3, indicating that User.com may provide a better experience for users accessing the platform via mobile devices.
- Users say that WebEngage's Product Direction is rated highly at 9.5, reflecting a positive outlook on future updates and features, while User.com’s score of 8.7 suggests that WebEngage may be more committed to evolving its product to meet user needs.
Pricing
Entry-Level Pricing
User.com
No pricing availableWebEngage
Solo Plan
Talk To Us
Up To 10K Monthly Active Users (MAU)
For businesses with up to 10k Monthly Active Users (MAU)
This plan provides you with Basic Analytics, Basic Segmentation, Engagement across all channels, Personalisation using user and events, 5 user journeys, Limited Third part integrations and Email only support.
If you have just acquired your customers, it’s time to retain them with Solo Plan exclusive to you!
- Basic analytics
- Basic segmentation
- Engage across all channels
Free Trial
User.com
Free Trial is available
WebEngage
No trial information availableRatings
Meets Requirements
8.2
40
8.5
610
Ease of Use
8.5
40
8.8
614
Ease of Setup
8.5
19
8.3
385
Ease of Admin
9.2
17
8.7
257
Quality of Support
8.7
38
8.6
603
Has the product been a good partner in doing business?
8.3
17
8.8
257
Product Direction (% positive)
8.7
36
9.6
588
Features by Category
Sales Force Automation
6.9
8
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
Not enough data
Not enough data
8.6
6
|
Verified
Not enough data
6.4
6
|
Verified
Not enough data
6.7
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
Marketing Automation
8.6
7
|
Verified
Not enough data
8.3
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Customer Support
7.5
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
7.6
7
|
Verified
Not enough data
Reporting & Analytics
7.1
8
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
7.4
7
|
Verified
Not enough data
Mobile & Social
7.8
6
Not enough data
7.5
6
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.2
6
|
Verified
Not enough data
Not enough data
Not enough data
Integration
8.6
6
|
Verified
Not enough data
7.8
6
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.0
10
|
Verified
8.8
335
|
Verified
8.8
8
|
Verified
8.8
328
|
Verified
8.5
9
|
Verified
8.6
327
|
Verified
8.3
8
|
Verified
8.5
301
|
Verified
Online Marketing
9.2
6
|
Verified
8.1
257
8.9
6
|
Verified
8.3
306
|
Verified
8.9
6
|
Verified
8.6
307
|
Verified
9.2
6
|
Verified
8.3
307
|
Verified
8.9
6
Feature Not Available
Lead Management
9.2
6
|
Verified
8.3
294
|
Verified
9.3
5
|
Verified
8.4
293
|
Verified
8.1
7
|
Verified
8.7
318
|
Verified
8.1
6
|
Verified
8.2
269
|
Verified
8.5
8
|
Verified
8.5
278
|
Verified
9.2
6
|
Verified
8.6
298
|
Verified
9.7
5
|
Verified
8.4
287
|
Verified
9.2
8
|
Verified
8.4
279
|
Verified
Campaign Management
8.1
8
|
Verified
8.4
292
|
Verified
7.1
7
Feature Not Available
7.9
8
|
Verified
Feature Not Available
6.7
6
Feature Not Available
Social
8.6
7
Feature Not Available
8.3
8
|
Verified
7.8
242
9.2
8
|
Verified
Feature Not Available
8.8
8
|
Verified
7.7
247
8.8
7
7.7
245
Reporting & Analytics
7.7
8
|
Verified
8.4
327
|
Verified
9.0
8
|
Verified
8.4
320
|
Verified
9.4
6
|
Verified
8.0
306
|
Verified
9.4
6
|
Verified
8.0
299
|
Verified
8.7
5
7.5
242
Platform
Not enough data
8.5
298
|
Verified
9.0
5
|
Verified
8.6
286
|
Verified
9.3
5
|
Verified
8.9
299
|
Verified
Not enough data
8.1
254
|
Verified
Not enough data
8.3
270
|
Verified
Not enough data
8.6
286
|
Verified
Not enough data
Feature Not Available
Agentic AI - Marketing Automation
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
16
Not enough data
8.4
16
Not enough data
8.5
16
Not enough data
8.4
16
Integration
7.8
6
|
Verified
8.5
301
|
Verified
7.5
6
|
Verified
8.5
303
|
Verified
8.0
5
|
Verified
8.2
276
|
Verified
Administration
Not enough data
8.6
179
Not enough data
8.0
176
Not enough data
8.2
166
Not enough data
8.7
181
Not enough data
7.9
154
Not enough data
8.4
174
Integrations
Not enough data
8.4
156
Not enough data
8.6
161
Not enough data
8.6
167
Not enough data
8.1
143
Platform
Not enough data
8.3
141
Not enough data
8.3
144
Not enough data
8.2
142
Not enough data
8.3
157
Not enough data
8.2
143
Not enough data
8.5
159
Not enough data
8.3
147
Not enough data
8.5
163
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
8.4
129
|
Verified
Not enough data
8.7
132
|
Verified
Not enough data
7.9
122
|
Verified
Templates
Not enough data
8.2
119
|
Verified
Not enough data
8.6
125
|
Verified
Not enough data
8.5
127
|
Verified
Personalization
Not enough data
8.3
127
|
Verified
Not enough data
8.2
131
|
Verified
Not enough data
8.6
129
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
124
|
Verified
Not enough data
8.3
119
|
Verified
Not enough data
8.7
123
|
Verified
Not enough data
8.8
128
|
Verified
Multichannel
Not enough data
8.6
124
Not enough data
8.7
125
|
Verified
Not enough data
8.5
126
|
Verified
Administration
Not enough data
8.9
126
|
Verified
Not enough data
8.5
128
|
Verified
Not enough data
8.7
127
|
Verified
Not enough data
8.6
127
|
Verified
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
8.7
256
Not enough data
9.0
258
Not enough data
8.8
259
Not enough data
8.8
264
Not enough data
8.9
258
Analytics
Not enough data
8.5
270
Not enough data
8.3
255
Optimization
Not enough data
8.6
233
Not enough data
8.9
260
Not enough data
8.3
238
Not enough data
8.4
231
Agentic AI - Push Notification
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
7.0
10
Text Messaging
Not enough data
8.8
222
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
210
|
Verified
Not enough data
7.9
178
Not enough data
8.5
211
|
Verified
Not enough data
7.4
161
Not enough data
8.9
202
|
Verified
Not enough data
8.8
199
|
Verified
SMS Platform
Not enough data
8.3
223
|
Verified
Not enough data
8.8
224
|
Verified
Not enough data
7.9
150
Not enough data
Feature Not Available
Not enough data
7.9
170
Not enough data
8.7
204
|
Verified
Agentic AI - SMS Marketing
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
6.9
7
Data Sourcing
Not enough data
8.3
119
Not enough data
8.2
118
Not enough data
8.4
117
Not enough data
8.4
122
Intelligence
Not enough data
8.6
121
Not enough data
7.8
122
Not enough data
7.9
116
Platform Basics
Not enough data
8.0
265
Not enough data
8.2
256
Not enough data
8.6
252
Not enough data
8.2
244
Not enough data
8.3
183
Agentic AI - Customer Journey Mapping
Not enough data
6.7
5
Platform Basics
Not enough data
8.5
270
|
Verified
Not enough data
8.9
271
|
Verified
Platform Data
Not enough data
8.7
279
|
Verified
Not enough data
8.4
263
|
Verified
Not enough data
8.7
275
|
Verified
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.8
271
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.4
265
Agentic AI - Customer Journey Analytics
Not enough data
7.8
10
Not enough data
6.8
10
Not enough data
8.0
10
Not enough data
7.7
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
9.3
5
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
7.6
7
|
Verified
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
49
Not enough data
8.9
50
Not enough data
8.3
49
Not enough data
9.0
48
Not enough data
9.0
49
Not enough data
8.2
49
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
48
Not enough data
8.8
49
Not enough data
8.1
47
Not enough data
8.5
50
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.3
121
Not enough data
8.9
130
|
Verified
Not enough data
8.2
114
Not enough data
8.4
118
Campaigns
Not enough data
8.3
111
|
Verified
Not enough data
9.1
129
|
Verified
Not enough data
8.9
119
|
Verified
Not enough data
Feature Not Available
Not enough data
9.0
120
Not enough data
8.8
123
Engagement
Not enough data
8.3
110
Platform
Not enough data
8.8
120
Not enough data
8.7
110
|
Verified
Not enough data
8.6
104
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
8.3
213
|
Verified
Not enough data
8.6
223
|
Verified
Not enough data
8.6
231
|
Verified
Not enough data
8.9
230
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaign Activity
Not enough data
8.7
231
|
Verified
Not enough data
8.5
236
|
Verified
Not enough data
8.4
229
|
Verified
Not enough data
8.6
230
|
Verified
Not enough data
8.3
223
|
Verified
Not enough data
8.0
198
Agentic AI - Marketing Analytics
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
6
Categories
Categories
Shared Categories
User.com and WebEngage are categorized as Marketing Automation and Push Notification
Unique Categories
Reviews
Reviewers' Company Size
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
WebEngage
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Financial Services
11.6%
Education Management
11.5%
Marketing and Advertising
7.4%
Information Technology and Services
5.5%
E-Learning
5.4%
Other
58.5%
Alternatives
Discussions
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
What are the unique journeys have you executed which resulted
1 Comment
VJ
Hi Atul,
Here are a few examples of unique journeys executed on the WebEngage dashboard that drove significant results for some clients :
Targeted,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
