# Trengo vs respond.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that respond.io excels in user satisfaction, with a significantly higher overall rating compared to Trengo. Users appreciate the platform's ability to consolidate all conversations in one application, making it easier to connect with leads and manage communications effectively.
- **Users say** that respond.io offers a more intuitive experience, particularly for sales teams. Reviewers highlight the platform's ease of use, noting that both admins and team members find it straightforward to navigate, which enhances productivity.
- **According to verified reviews** , Trengo is praised for its clear overview of customer communications, allowing users to respond quickly and efficiently. However, while it is user-friendly, it does not match the overall satisfaction levels reported for respond.io.
- **Reviewers mention** that respond.io's implementation process is quick and seamless, with many users noting the helpful AI prompts that assist in managing conversations. In contrast, while Trengo users appreciate the support from their account managers, the setup process is perceived as less efficient.
- **Users highlight** that respond.io provides robust multi-channel coverage, which is essential for businesses looking to engage customers across various platforms. This feature is often cited as a key advantage over Trengo, which, while effective, does not offer the same level of omnichannel capabilities.
- **G2 reviewers indicate** that the quality of support for respond.io is notably higher, with users reporting a strong partnership in business operations. In comparison, while Trengo's support team is described as helpful, the overall feedback suggests that respond.io's support is more proactive and responsive to user needs.



| | Trengo | respond.io | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 246 | 492 | 
| **Largest Market Segment** | Small-Business (72.5% of reviews) | Small-Business (75.1% of reviews) | 
| **Entry Level Price** | €349.00 10 User Per Month | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### Trengo

Pros:
- Ease of Use (72 reviews)
- Helpful (59 reviews)

Cons:
- Missing Features (39 reviews)
- Limited Features (25 reviews)

### respond.io

Pros:
- Ease of Use (78 reviews)
- Customer Support (42 reviews)

Cons:
- Expensive (14 reviews)
- Messaging Issues (13 reviews)

---
## Ratings Comparison
| Rating | Trengo | respond.io | 
|---|---|---|
  | **Meets Requirements** | 8.2 (214 reviews) | 9.1 (274 reviews) | 
  | **Ease of Use** | 8.6 (218 reviews) | 9.3 (403 reviews) | 
  | **Ease of Setup** | 8.2 (159 reviews) | 9.0 (295 reviews) | 
  | **Ease of Admin** | 8.3 (141 reviews) | 9.2 (170 reviews) | 
  | **Quality of Support** | 8.8 (218 reviews) | 9.3 (261 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (142 reviews) | 9.3 (172 reviews) | 
  | **Product Direction (% positive)** | 9.0 (218 reviews) | 9.6 (265 reviews) | 

---
## Pricing

### Trengo

#### Entry-Level Pricing

Plan: Boost

Price: €349.00 10 User Per Month

Description: Unify your inbox and automate the basics.

Key Features:
- Basic integrations
- White labelling
- Reporting

[Browse all 2 editions](https://www.g2.com/products/trengo/pricing)

#### Free Trial

Yes

### respond.io

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $99.00 Per Month

Key Features:
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App

[Browse all 4 editions](https://www.g2.com/products/respond-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.8/10 | 84 |
| **respond.io** | N/A | N/A |

#### Ticket and Case Management

| Feature | Trengo | respond.io | 
|---|---|---|
| **Ticket creation user experience** | 8.3 (30 reviews) | Not enough data | 
| **Ticket response user experience** | 8.2 (30 reviews) | Not enough data | 
| **Workflow** | 8.2 (29 reviews) | Not enough data | 
| **Response Automation** | 8.0 (31 reviews) | Not enough data | 
| **SLA Management** | 6.7 (25 reviews) | Not enough data | 
| **Attachments/Screencasts** | 7.7 (26 reviews) | Not enough data | 
| **Ticket Collaboration** | 8.2 (30 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.1 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.2 (15 reviews) | Not enough data | 
| **AI Text Summarization** | 7.1 (15 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Trengo | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Trengo | respond.io | 
|---|---|---|
| **Customer Portal** | Feature Not Available | Not enough data | 
| **Email to Case** | 8.0 (32 reviews) | Not enough data | 
| **Chat/Live Support** | 7.7 (32 reviews) | Not enough data | 
| **Social Integration** | 7.9 (30 reviews) | Not enough data | 
| **Voice** | 6.8 (25 reviews) | Not enough data | 

#### Platform

| Feature | Trengo | respond.io | 
|---|---|---|
| **Mobile User Support** | 6.7 (32 reviews) | Not enough data | 
| **Customization ** | 7.7 (73 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.0 (34 reviews) | Not enough data | 
| **Integration** | 7.8 (30 reviews) | Not enough data | 
| **Reporting** | 7.3 (33 reviews) | Not enough data | 
| **Dashboards** | 7.7 (32 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.2/10 | 96 |
| **respond.io** | 9.0/10 | 182 |

#### Channels

| Feature | Trengo | respond.io | 
|---|---|---|
| **Multi-Channel Coverage** | 8.5 (84 reviews) | 9.3 (168 reviews) | 
| **Open Listening** | 7.5 (70 reviews) | 9.0 (147 reviews) | 
| **Physical Media** | 6.8 (70 reviews) | Feature Not Available | 

#### Design

| Feature | Trengo | respond.io | 
|---|---|---|
| **Communications Strategy Development** | 7.6 (72 reviews) | 9.0 (149 reviews) | 
| **Create Content** | 6.9 (67 reviews) | Feature Not Available | 
| **Personalization** | 7.7 (78 reviews) | 9.0 (151 reviews) | 
| **Inbound Identification** | 7.7 (76 reviews) | 9.0 (154 reviews) | 
| **Regulatory Compliance** | 7.6 (70 reviews) | 8.9 (145 reviews) | 

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Generation** | 6.0 (55 reviews) | Feature Not Available | 
| **AI Text Summarization** | 6.1 (54 reviews) | 8.5 (119 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.4/10 | 57 |
| **respond.io** | N/A | N/A |

#### Productivity Tools

| Feature | Trengo | respond.io | 
|---|---|---|
| **Notes** | 8.3 (49 reviews) | Not enough data | 
| **Internal Discussion** | 8.2 (47 reviews) | Not enough data | 
| **Assignments and Tasks** | 8.1 (45 reviews) | Not enough data | 
| **Workflows** | 7.7 (43 reviews) | Not enough data | 
| **Templates** | 8.2 (50 reviews) | Not enough data | 
| **Integrations** | 7.2 (46 reviews) | Not enough data | 
| **Tagging System** | 8.3 (49 reviews) | Not enough data | 

#### Analytics

| Feature | Trengo | respond.io | 
|---|---|---|
| **Trends** | 6.8 (38 reviews) | Not enough data | 
| **Performance Tracking** | 7.0 (42 reviews) | Not enough data | 
| **Email Tracking** | Feature Not Available | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Trengo | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 6.1 (9 reviews) | Not enough data | 
| **Decision Making** | 5.6 (8 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 25 |
| **respond.io** | N/A | N/A |

#### Inbox Tools

| Feature | Trengo | respond.io | 
|---|---|---|
| **Unified Inbox** | 8.8 (24 reviews) | Not enough data | 
| **Filters** | 7.7 (20 reviews) | Not enough data | 
| **Reminders** | 7.3 (19 reviews) | Not enough data | 
| **Notifications** | 7.5 (22 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Trengo | respond.io | 
|---|---|---|
| **Calendar** | 7.5 (14 reviews) | Not enough data | 
| **Contacts** | 7.5 (20 reviews) | Not enough data | 
| **Task Management** | 7.6 (16 reviews) | Not enough data | 

#### Software Options

| Feature | Trengo | respond.io | 
|---|---|---|
| **Desktop Application** | 7.6 (17 reviews) | Not enough data | 
| **Mobile Application** | 7.0 (18 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Platform Basics

| Feature | Trengo | respond.io | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Trengo | respond.io | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Trengo | respond.io | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Trengo | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.4/10 | 53 |
| **respond.io** | 8.8/10 | 180 |

#### Conversational Platform

| Feature | Trengo | respond.io | 
|---|---|---|
| **Personalization** | 7.8 (43 reviews) | 9.0 (136 reviews) | 
| **Omnichannel** | 7.9 (39 reviews) | 9.1 (149 reviews) | 
| **Contextual Engagement** | 7.1 (36 reviews) | 8.8 (133 reviews) | 
| **Proactive Engagement** | 7.6 (37 reviews) | 9.0 (145 reviews) | 

#### Support Automation

| Feature | Trengo | respond.io | 
|---|---|---|
| **Intelligent Routing** | 7.3 (36 reviews) | 8.9 (136 reviews) | 
| **Seamless Escalation** | 7.2 (35 reviews) | 8.7 (133 reviews) | 
| **Transcripts** | 7.0 (33 reviews) | 8.8 (137 reviews) | 
| **Self-Serve Support** | 7.1 (38 reviews) | 8.7 (141 reviews) | 

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | 8.4 (115 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 6.1/10 | 7 |
| **respond.io** | N/A | N/A |

#### Sorting & Filtering

| Feature | Trengo | respond.io | 
|---|---|---|
| **Attachment Search** | 6.9 (7 reviews) | Not enough data | 
| **Tags** | 7.6 (7 reviews) | Not enough data | 
| **AI Sorting** | 6.2 (7 reviews) | Not enough data | 
| **Predefined Rules** | 7.1 (7 reviews) | Not enough data | 

#### Integrations

| Feature | Trengo | respond.io | 
|---|---|---|
| **Microsoft Outlook Integration** | 6.9 (6 reviews) | Not enough data | 
| **Gmail Integration** | 4.8 (7 reviews) | Not enough data | 
| **Apple Calendar Integration** | 4.5 (7 reviews) | Not enough data | 

#### Time Management

| Feature | Trengo | respond.io | 
|---|---|---|
| **Unified Inbox** | 8.1 (7 reviews) | Not enough data | 
| **Email Automation** | 7.9 (7 reviews) | Not enough data | 
| **Snooze** | 5.2 (7 reviews) | Not enough data | 

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Generation** | 4.8 (7 reviews) | Not enough data | 
| **AI Text-to-Speech** | 4.5 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (7 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Trengo | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.0/10 | 13 |
| **respond.io** | N/A | N/A |

#### Customer Support

| Feature | Trengo | respond.io | 
|---|---|---|
| **Text** | 7.7 (13 reviews) | Not enough data | 
| **Speech** | 5.7 (12 reviews) | Not enough data | 
| **Knowledge Base** | 7.1 (13 reviews) | Not enough data | 

#### Automation

| Feature | Trengo | respond.io | 
|---|---|---|
| **Ticket Resolution** | 6.7 (12 reviews) | Not enough data | 
| **Customization** | 7.4 (12 reviews) | Not enough data | 
| **Intelligent Routing** | 6.7 (12 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Trengo | respond.io | 
|---|---|---|
| **Learning** | 6.8 (12 reviews) | Not enough data | 
| **Language** | 7.7 (13 reviews) | Not enough data | 
| **Conversational AI** | 6.8 (12 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.5/10 | 86 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Generation** | 6.5 (27 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (26 reviews) | Not enough data | 
| **AI Text-to-Speech** | 6.0 (27 reviews) | Not enough data | 

#### Communication

| Feature | Trengo | respond.io | 
|---|---|---|
| **Pop-up Chat** | 8.2 (50 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.0 (57 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 7.5 (40 reviews) | Not enough data | 
| **In-App Messaging** | 7.9 (42 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 7.4 (35 reviews) | Not enough data | 

####  Internal Use

| Feature | Trengo | respond.io | 
|---|---|---|
| **Customization ** | 7.7 (73 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 7.7 (51 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 7.5 (40 reviews) | Not enough data | 
| **Knowledge Base** | 7.5 (46 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 8.8 (57 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 7.7 (55 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 38 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Self-Service Experience

| Feature | Trengo | respond.io | 
|---|---|---|
| **Knowledge Base** | 7.5 (31 reviews) | Not enough data | 
| **Searchable Articles** | 7.3 (30 reviews) | Not enough data | 
| **Community Forums** | Feature Not Available | Not enough data | 
| **Mobile Optimization** | 7.7 (27 reviews) | Not enough data | 
| **Personalization** | 7.8 (27 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Trengo | respond.io | 
|---|---|---|
| **Branding** | 7.9 (30 reviews) | Not enough data | 
| **Automation** | 8.1 (32 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.0 (26 reviews) | Not enough data | 
| **Integrations** | 7.6 (30 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Trengo | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 7.6/10 | 45 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Generation** | 6.1 (22 reviews) | Not enough data | 
| **AI Text Summarization** | 6.2 (22 reviews) | Not enough data | 

#### Process

| Feature | Trengo | respond.io | 
|---|---|---|
| **Mentions** | 8.5 (36 reviews) | Not enough data | 
| **Tickets** | 8.6 (35 reviews) | Not enough data | 
| **Macros** | 7.7 (28 reviews) | Not enough data | 

#### Channels

| Feature | Trengo | respond.io | 
|---|---|---|
| **Email** | 8.6 (42 reviews) | Not enough data | 
| **Social** | 8.5 (40 reviews) | Not enough data | 
| **Live Chat** | 8.2 (38 reviews) | Not enough data | 
| **Phone** | 5.7 (33 reviews) | Not enough data | 
| **Text** | 8.0 (35 reviews) | Not enough data | 

#### Insight

| Feature | Trengo | respond.io | 
|---|---|---|
| **Surveys** | 7.2 (27 reviews) | Not enough data | 
| **Reporting** | 7.5 (34 reviews) | Not enough data | 
| **Visitor Activity** | 7.2 (29 reviews) | Not enough data | 
| **Help Desk** | 7.7 (32 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Trengo | respond.io | 
|---|---|---|
| **AI Text Generation** | 6.4 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Trengo** | 6.3/10 | 5 |
| **respond.io** | 9.2/10 | 60 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Trengo | respond.io | 
|---|---|---|
| **Transactional Messages** | 7.3 (5 reviews) | 9.1 (50 reviews) | 
| **Bulk WhatsApp Messaging** | 6.0 (5 reviews) | 9.3 (49 reviews) | 
| **Conversational Messaging** | 8.0 (5 reviews) | 9.2 (51 reviews) | 
| **Personalization** | 7.3 (5 reviews) | 9.0 (46 reviews) | 
| **Promotional Messages** | 6.7 (5 reviews) | 9.1 (49 reviews) | 
| **Automated Replies** | 8.3 (5 reviews) | 9.3 (52 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Trengo | respond.io | 
|---|---|---|
| **Segmentation** | 5.3 (5 reviews) | 9.2 (46 reviews) | 
| **API Integration** | 6.0 (5 reviews) | 9.5 (54 reviews) | 
| **WhatsApp Commerce** | 3.7 (5 reviews) | 8.7 (47 reviews) | 
| **Analytics** | 4.0 (5 reviews) | 9.1 (48 reviews) | 

---
## Categories
**Shared Categories (3):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)

**Unique to Trengo (10):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Email Management Software](https://www.g2.com/categories/email-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)



---
## Reviewer Demographics

### By Company Size

| Segment | Trengo | respond.io | 
|---|---|---|
| **Small-Business** | 72.5% | 75.1% | 
| **Mid-Market** | 25.4% | 22.9% | 
| **Enterprise** | 2.0% | 2.0% | 

### By Industry

#### Trengo

- **Leisure, Travel & Tourism:** 7.4%
- **Apparel & Fashion:** 5.3%
- **Consumer Services:** 4.9%
- **Retail:** 4.9%
- **Information Technology and Services:** 4.1%
- **Marketing and Advertising:** 4.1%
- **Automotive:** 3.7%
- **Consumer Goods:** 3.3%
- **Real Estate:** 3.3%
- **Wholesale:** 2.9%
- **Other:** 56.1%

#### respond.io

- **Information Technology and Services:** 6.9%
- **Leisure, Travel & Tourism:** 6.7%
- **Marketing and Advertising:** 6.3%
- **Consumer Services:** 6.1%
- **Computer Software:** 5.5%
- **Automotive:** 5.0%
- **Health, Wellness and Fitness:** 4.4%
- **Retail:** 3.6%
- **Real Estate:** 3.6%
- **Insurance:** 2.7%
- **Other:** 49.3%

---
## Alternatives

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---
## Top Discussions

### Trengo

No discussions available for this product.

### respond.io

- Title: [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) — 2 comments *(includes official response)*
  > **Top comment:** "Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency..."
- Title: [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) — 2 comments
  > **Top comment:** "respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/trengo-vs-respond-io)