Compare Trengo and respond.io 
Featured Products
At a Glance
Market Segments
Small-Business (72.4% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
€349.00 10 User Per Month
Starting at $99.00 Per Month
Trengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansrespond.io
Star Rating
(472)4.8 out of 5
Market Segments
Small-Business (75.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that respond.io excels in user satisfaction, with a significantly higher overall rating compared to Trengo. Users appreciate the platform's ability to consolidate all conversations in one application, making it easier to connect with leads and manage communications effectively.
- Users say that respond.io offers a more intuitive experience, particularly for sales teams. Reviewers highlight the platform's ease of use, noting that both admins and team members find it straightforward to navigate, which enhances productivity.
- According to verified reviews, Trengo is praised for its clear overview of customer communications, allowing users to respond quickly and efficiently. However, while it is user-friendly, it does not match the overall satisfaction levels reported for respond.io.
- Reviewers mention that respond.io's implementation process is quick and seamless, with many users noting the helpful AI prompts that assist in managing conversations. In contrast, while Trengo users appreciate the support from their account managers, the setup process is perceived as less efficient.
- Users highlight that respond.io provides robust multi-channel coverage, which is essential for businesses looking to engage customers across various platforms. This feature is often cited as a key advantage over Trengo, which, while effective, does not offer the same level of omnichannel capabilities.
- G2 reviewers indicate that the quality of support for respond.io is notably higher, with users reporting a strong partnership in business operations. In comparison, while Trengo's support team is described as helpful, the overall feedback suggests that respond.io's support is more proactive and responsive to user needs.
Pricing
Entry-Level Pricing
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Trengo
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.2
213
9.1
259
Ease of Use
8.6
217
9.4
385
Ease of Setup
8.2
159
9.0
282
Ease of Admin
8.3
141
9.2
168
Quality of Support
8.8
217
9.2
246
Has the product been a good partner in doing business?
8.8
142
9.3
169
Product Direction (% positive)
9.0
218
9.6
253
Features by Category
Ticket and Case Management
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Not enough data
Generative AI
7.2
15
Not enough data
7.1
15
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Not enough data
Platform
6.7
32
Not enough data
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Not enough data
Channels
8.5
84
9.3
162
7.5
70
9.0
146
6.8
70
Feature Not Available
Design
7.6
72
9.0
147
6.9
67
Feature Not Available
7.7
78
8.9
149
7.7
76
8.9
149
7.6
70
8.9
145
Generative AI
6.0
55
Feature Not Available
6.1
54
8.5
118
Inbox Tools
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Not enough data
Coordination Tools
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Not enough data
Software Options
7.6
17
Not enough data
7.0
18
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.8
43
9.0
135
7.9
39
9.1
144
7.1
36
8.8
133
7.6
37
9.0
140
Support Automation
7.3
36
8.9
134
7.2
35
8.7
132
7.0
33
8.8
134
7.1
38
8.6
138
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
113
Sorting & Filtering
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Not enough data
Integrations
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
Time Management
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Not enough data
Generative AI
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Not enough data
Automation
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Not enough data
Artificial Intelligence
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Not enough data
Generative AI
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Not enough data
Communication
8.2
50
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Not enough data
Internal Use
7.7
73
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
7.5
40
Not enough data
7.5
46
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
7.7
55
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Not enough data
Self-Service Platform
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Not enough data
Process
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Not enough data
Channels
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Not enough data
Insight
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Not enough data
Generative AI
6.4
11
Not enough data
6.4
11
Not enough data
WhatsApp Messaging - WhatsApp Marketing
7.3
5
9.1
49
6.0
5
9.3
47
8.0
5
9.2
50
7.3
5
9.0
46
6.7
5
9.1
46
8.3
5
9.2
50
WhatsApp Business Platform - WhatsApp Marketing
5.3
5
9.2
46
6.0
5
9.5
50
3.7
5
8.7
45
4.0
5
9.1
47
Categories
Categories
Shared Categories
Trengo and respond.io are categorized as Conversational Support, Customer Communications Management, and WhatsApp Marketing
Unique Categories
respond.io has no unique categories
Reviews
Reviewers' Company Size
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Consumer Services
4.9%
Retail
4.9%
Information Technology and Services
4.1%
Other
73.3%
Leisure, Travel & Tourism
7.0%
Information Technology and Services
6.7%
Marketing and Advertising
6.3%
Consumer Services
5.9%
Computer Software
5.4%
Other
68.7%
Alternatives
Discussions
Trengo has no discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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