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Compare Trengo and respond.io 
Featured Products
At a Glance
Market Segments
Small-Business (72.4% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
€349.00 10 User Per Month
Starting at $99.00 Per Month
Trengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansrespond.io
Star Rating
(454)4.8 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that respond.io excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Trengo. Users appreciate its intuitive interface and the ability to manage multiple communication channels seamlessly, making it a preferred choice for small businesses looking to streamline their customer interactions.
- Users say that the implementation process for respond.io is notably straightforward, with many highlighting the easy setup and quick onboarding experience. In contrast, while Trengo is also user-friendly, some users noted that they required assistance from their account manager to navigate the initial setup.
- Reviewers mention that respond.io's multi-channel capabilities are a standout feature, allowing users to engage with clients across various platforms effortlessly. This is particularly beneficial for businesses aiming to enhance their outreach, as one user noted, "I love that it's easy to access multiple platforms, which helps me have a broader chance of achieving my goals."
- According to verified reviews, respond.io consistently receives higher ratings for the quality of support provided. Users have praised the platform for its responsive customer service, while Trengo users have expressed appreciation for their account manager's assistance, indicating a more personalized support experience.
- Users highlight that respond.io's organization and simplicity significantly reduce stress when managing communications. One user stated, "Everything is in one place, which makes communication much easier and less stressful," showcasing how the platform's design enhances daily usability.
- G2 reviewers note that while Trengo offers a clear overview of customer communications, it falls short in comparison to respond.io's overall functionality and user satisfaction. Users have pointed out that respond.io's features, such as AI agent setup and bulk messaging capabilities, provide a more robust solution for businesses looking to optimize their customer engagement strategies.
Pricing
Entry-Level Pricing
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
respond.io
Starter
Starting at $99.00
Per Month
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App
Free Trial
Trengo
Free Trial is available
respond.io
Free Trial is available
Ratings
Meets Requirements
8.2
213
9.1
246
Ease of Use
8.6
217
9.3
363
Ease of Setup
8.2
159
9.0
269
Ease of Admin
8.3
141
9.2
162
Quality of Support
8.8
217
9.2
234
Has the product been a good partner in doing business?
8.8
142
9.3
163
Product Direction (% positive)
9.0
218
9.6
240
Features by Category
Ticket and Case Management
8.3
30
Not enough data
8.2
30
Not enough data
8.2
29
Not enough data
8.0
31
Not enough data
6.7
25
Not enough data
7.7
26
Not enough data
8.2
30
Not enough data
8.1
29
Not enough data
Generative AI
7.2
15
Not enough data
7.1
15
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
8.0
32
Not enough data
7.7
32
Not enough data
7.9
30
Not enough data
6.8
25
Not enough data
Platform
6.7
32
Not enough data
7.7
73
|
Verified
Not enough data
8.0
34
Not enough data
7.8
30
Not enough data
7.3
33
Not enough data
7.7
32
Not enough data
Channels
8.5
84
9.3
161
7.5
70
9.0
146
6.8
70
Feature Not Available
Design
7.6
72
9.0
147
6.9
67
Feature Not Available
7.7
78
8.9
149
7.7
76
8.9
148
7.6
70
8.9
145
Generative AI
6.0
55
Feature Not Available
6.1
54
8.5
117
Inbox Tools
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Not enough data
Coordination Tools
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Not enough data
Software Options
7.6
17
Not enough data
7.0
18
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.8
43
8.9
133
7.9
39
9.1
138
7.1
36
8.8
133
7.6
37
9.0
135
Support Automation
7.3
36
8.9
133
7.2
35
8.7
130
7.0
33
8.8
132
7.1
38
8.6
134
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
112
Sorting & Filtering
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Not enough data
Integrations
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
Time Management
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Not enough data
Generative AI
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Not enough data
Automation
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Not enough data
Artificial Intelligence
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Not enough data
Generative AI
6.5
27
Not enough data
6.3
26
Not enough data
6.0
27
Not enough data
Communication
8.2
50
|
Verified
Not enough data
8.0
57
|
Verified
Not enough data
7.5
40
Not enough data
7.9
42
|
Verified
Not enough data
7.4
35
Not enough data
Internal Use
7.7
73
|
Verified
Not enough data
7.7
51
|
Verified
Not enough data
7.5
40
Not enough data
7.5
46
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
7.7
55
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
7.5
31
Not enough data
7.3
30
Not enough data
Feature Not Available
Not enough data
7.7
27
Not enough data
7.8
27
Not enough data
Self-Service Platform
7.9
30
Not enough data
8.1
32
Not enough data
7.0
26
Not enough data
7.6
30
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Not enough data
Process
8.5(won by default)
36
Not enough data
8.6(won by default)
35
Not enough data
7.7(won by default)
28
Not enough data
Channels
8.6(won by default)
42
Not enough data
8.5(won by default)
40
Not enough data
8.2(won by default)
38
Not enough data
5.7(won by default)
33
Not enough data
8.0(won by default)
35
Not enough data
Insight
7.2(won by default)
27
Not enough data
7.5(won by default)
34
Not enough data
7.2(won by default)
29
Not enough data
7.7(won by default)
32
Not enough data
Generative AI
6.4
11
Not enough data
6.4
11
Not enough data
WhatsApp Messaging - WhatsApp Marketing
7.3
5
9.1
49
6.0
5
9.3
47
8.0
5
9.2
50
7.3
5
9.0
46
6.7
5
9.1
46
8.3
5
9.2
49
WhatsApp Business Platform - WhatsApp Marketing
5.3
5
9.2
46
6.0
5
9.5
49
3.7
5
8.7
45
4.0
5
9.1
47
Categories
Categories
Shared Categories
Trengo and respond.io are categorized as Conversational Support, Customer Communications Management, and WhatsApp Marketing
Unique Categories
respond.io has no unique categories
Reviews
Reviewers' Company Size
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
respond.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Leisure, Travel & Tourism
6.8%
Information Technology and Services
6.8%
Marketing and Advertising
6.2%
Computer Software
5.9%
Consumer Services
5.7%
Other
68.5%
Alternatives
Discussions
Trengo has no discussions with answers
What does respond io do?
2 Comments
RC
respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface...Read more
Is respond IO safe?
1 Comment
Official Response from respond.io
Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency...Read more
respond.io has no more discussions with answers
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