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Compare Tidio and Zowie 
Featured Products
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (47.1% of reviews)
Entry-Level Pricing
Free Per Month
Contact Us
Tidio
Star Rating
(1,856)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansZowie
Star Rating
(73)4.7 out of 5
Market Segments
Small-Business (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zowie. Users appreciate Tidio's intuitive interface and quick setup, which allows them to engage with customers effectively right from the start.
- Users say Tidio's live chat and customer support features are standout elements, enabling rapid responses to customer inquiries. One user highlighted how Tidio's notifications help them manage customer questions even when offline, enhancing their responsiveness.
- According to verified reviews, Zowie shines in automating repetitive queries, which helps reduce the workload for customer support teams. Users have noted that Zowie's fully automatic FAQ system reacts quickly, making customers happy and streamlining communication.
- Reviewers mention that while both platforms have similar star ratings, Tidio has a much larger volume of reviews, indicating a more reliable consensus on its performance. This extensive feedback reflects Tidio's strong presence in the small business market, where it holds a significant share.
- Users highlight that Zowie's ease of access and functionality is a major plus, with everything being just a button click away. This simplicity allows users to connect with customers efficiently, which is crucial for maintaining high service levels.
- G2 reviewers note that Tidio's recent addition of the Lyro AI agent enhances its capabilities by automatically creating a knowledge base from the website, allowing for more accurate customer responses. This feature, combined with its strong live chat functionality, positions Tidio as a robust tool for customer engagement.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Zowie
AI Agent
Contact Us
AI Agent handles every customer interaction — from answering questions to completing complex processes — across chat, voice, and email. Customers simply say what they need, in any language, and Zowie makes it happen.
- Zowie X2
- Reasoning Engine
- Decision Engine
Free Trial
Tidio
Free Trial is available
Zowie
Free Trial is available
Ratings
Meets Requirements
9.1
1,303
9.1
59
Ease of Use
9.3
1,321
9.1
58
Ease of Setup
9.2
1,061
8.8
45
Ease of Admin
9.2
948
8.7
42
Quality of Support
9.2
1,136
9.3
59
Has the product been a good partner in doing business?
9.2
898
9.5
43
Product Direction (% positive)
9.2
1,171
8.9
51
Features by Category
Ticket and Case Management
8.5
83
9.0
7
8.4
81
8.6
6
8.4
87
9.3
7
8.6
89
8.9
6
7.9
71
Not enough data
8.6
80
9.7
5
8.2
75
Not enough data
8.4
75
8.0
5
Generative AI
7.2
46
Not enough data
6.9
44
Not enough data
Agentic AI - Help Desk
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Not enough data
Communication Channels
8.7
80
Not enough data
8.7
78
9.3
5
9.2
87
9.2
6
8.0
73
9.2
6
7.2
68
Not enough data
Platform
8.8
104
9.7
6
8.9
718
|
Verified
8.9
15
9.0
109
7.8
9
8.7
110
9.8
7
8.2
94
8.7
9
8.8
107
8.8
8
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
8.0
101
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
101
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
85
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Not enough data
Channels
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Not enough data
Design
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Generative AI
7.7
37
Not enough data
7.6
36
Not enough data
Responses
8.1
12
9.0
8
8.3
12
10.0
8
8.5
12
10.0
6
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
9.7
6
7.6
12
9.8
8
7.8
12
9.7
6
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
496
9.7
43
8.8
487
9.1
43
8.8
486
9.0
42
8.7
470
8.9
41
8.7
427
8.7
31
Platform
9.3
506
9.3
30
8.8
456
9.1
37
8.7
456
9.0
38
8.7
453
8.5
44
8.3
352
8.8
26
8.7
404
8.7
36
8.9
467
8.8
38
Generative AI
8.0
128
8.3
8
8.1
125
8.5
8
Conversational Platform
8.4
124
9.1
11
8.1
117
9.2
8
8.1
118
9.2
8
8.4
120
8.3
8
Support Automation
8.4
113
8.9
6
8.3
110
9.5
7
8.5
110
9.8
8
8.4
115
8.7
10
Generative AI
8.1
70
Not enough data
8.1
69
Not enough data
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.8
82
Not enough data
7.4
79
Not enough data
7.2
80
Not enough data
Communication
9.3
749
|
Verified
9.3
15
9.1
752
|
Verified
9.0
15
8.5
540
Not enough data
9.1
648
|
Verified
8.9
6
8.5
482
|
Verified
Not enough data
Internal Use
8.9
718
|
Verified
8.9
15
9.0
615
|
Verified
9.4
17
8.8
610
|
Verified
9.3
9
8.6
583
|
Verified
9.3
16
8.8
567
|
Verified
9.2
15
8.7
593
|
Verified
8.8
13
Generative AI
8.1
54
8.3
7
Self-Service Experience
8.7
90
8.9
19
8.8
81
8.7
14
8.7
26
Feature Not Available
8.8
87
8.5
19
8.9
88
8.7
19
Self-Service Platform
8.7
90
8.1
18
9.0
94
8.8
23
8.8
88
8.3
23
8.8
90
9.6
20
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Not enough data
Process
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Not enough data
Channels
8.9(won by 0.6)
49
8.3
5
8.9(won by 0.2)
50
8.7
9
9.4(won by 0.8)
51
8.6
6
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Not enough data
Insight
8.5
42
8.8(won by 0.3)
8
8.3
46
8.5(won by 0.2)
9
9.1
51
9.7(won by 0.6)
5
9.2(won by default)
41
Not enough data
Generative AI
5.2
7
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
44
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
43
Not enough data
Automation
8.6
46
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Zowie are categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, Chatbots, Live Chat, Help Desk, Conversational Marketing, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, and Shared Inbox
Unique Categories
Tidio is categorized as AI Chatbots, E-Commerce Tools, Customer Communications Management, and Digital Adoption Platform
Zowie has no unique categories
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zowie
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Retail
20.0%
Consumer Services
8.6%
Consumer Goods
8.6%
Health, Wellness and Fitness
7.1%
Apparel & Fashion
7.1%
Other
48.6%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Zowie has no discussions with answers
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