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Compare TeamSupport and Trengo 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Small-Business (72.4% of reviews)
Entry-Level Pricing
$29.00 1 agent / month
€349.00 10 User Per Month
TeamSupport
Star Rating
(889)4.4 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansTrengo
Star Rating
(245)4.3 out of 5
Market Segments
Small-Business (72.4% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansTeamSupport vs Trengo
When assessing the two solutions, reviewers found TeamSupport easier to use, set up, and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that TeamSupport meets the needs of their business better than Trengo.
- When comparing quality of ongoing product support, reviewers felt that TeamSupport is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Trengo over TeamSupport.
Pricing
Entry-Level Pricing
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Free Trial
TeamSupport
Free Trial is available
Trengo
Free Trial is available
Ratings
Meets Requirements
8.7
802
8.2
213
Ease of Use
8.8
804
8.6
217
Ease of Setup
8.5
398
8.2
159
Ease of Admin
8.8
389
8.3
141
Quality of Support
8.9
726
8.8
217
Has the product been a good partner in doing business?
9.2
394
8.8
142
Product Direction (% positive)
8.9
799
9.0
218
Features by Category
Ticket and Case Management
9.0
467
|
Verified
8.3
30
8.8
465
|
Verified
8.2
30
8.6
444
|
Verified
8.2
29
8.5
417
|
Verified
8.0
31
8.4
327
|
Verified
6.7
25
8.7
449
|
Verified
7.7
26
8.8
446
|
Verified
8.2
30
8.7
351
|
Verified
8.1
29
Generative AI
7.7
26
7.2
15
7.9
26
7.1
15
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
358
|
Verified
Feature Not Available
8.9
418
|
Verified
8.0
32
8.4
262
|
Verified
7.7
32
8.3
203
|
Verified
7.9
30
8.5
118
|
Verified
6.8
25
Platform
7.6
154
|
Verified
6.7
32
8.4
281
|
Verified
7.7
73
|
Verified
8.7
217
|
Verified
8.0
34
8.4
157
|
Verified
7.8
30
8.4
378
|
Verified
7.3
33
8.6
388
|
Verified
7.7
32
Channels
Not enough data
8.5
84
Not enough data
7.5
70
Not enough data
6.8
70
Design
Not enough data
7.6
72
Not enough data
6.9
67
Not enough data
7.7
78
Not enough data
7.7
76
Not enough data
7.6
70
Generative AI
Not enough data
6.0
55
Not enough data
6.1
54
Inbox Tools
Not enough data
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Coordination Tools
Not enough data
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Software Options
Not enough data
7.6
17
Not enough data
7.0
18
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.4
29
7.8
43
7.8
27
7.9
39
8.5
27
7.1
36
8.8
28
7.6
37
Support Automation
8.6
28
7.3
36
8.7
28
7.2
35
8.6
27
7.0
33
8.9
29
7.1
38
Generative AI
8.4
19
Feature Not Available
8.5
19
Feature Not Available
Sorting & Filtering
Not enough data
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Integrations
Not enough data
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Time Management
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Generative AI
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Automation
Not enough data
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Artificial Intelligence
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Generative AI
6.7
7
6.5
27
6.2
7
6.3
26
5.0
6
6.0
27
Communication
8.9
111
8.2
50
|
Verified
8.6
114
8.0
57
|
Verified
8.0
49
7.5
40
8.2
63
7.9
42
|
Verified
Feature Not Available
7.4
35
Internal Use
8.4
281
|
Verified
7.7
73
|
Verified
8.2
79
7.7
51
|
Verified
Feature Not Available
7.5
40
8.4
77
7.5
46
|
Verified
8.2
54
8.8
57
|
Verified
8.1
61
7.7
55
|
Verified
Generative AI
8.1
20
Feature Not Available
Self-Service Experience
8.5
168
7.5
31
8.5
159
7.3
30
7.9
117
Feature Not Available
7.9
45
7.7
27
8.9
48
7.8
27
Self-Service Platform
8.8
46
7.9
30
8.8
47
8.1
32
7.7
45
7.0
26
8.3
47
7.6
30
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.1(won by default)
22
Not enough data
6.2(won by default)
22
Process
8.1
7
8.5(won by 0.4)
36
8.8(won by 0.2)
7
8.6
35
7.9(won by 0.2)
7
7.7
28
Channels
7.9
7
8.6(won by 0.7)
42
7.4
7
8.5(won by 1.1)
40
8.1
6
8.2(won by 0.1)
38
8.1(won by 2.4)
6
5.7
33
8.1(won by 0.1)
7
8.0
35
Insight
7.6(won by 0.4)
7
7.2
27
8.3(won by 0.8)
7
7.5
34
8.1(won by 0.9)
7
7.2
29
8.3(won by 0.6)
7
7.7
32
Generative AI
8.6
11
6.4
11
8.3
11
6.4
11
WhatsApp Messaging - WhatsApp Marketing
Not enough data
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Categories
Categories
Shared Categories
TeamSupport and Trengo are categorized as Live Chat, Help Desk, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Unique Categories
TeamSupport has no unique categories
Trengo is categorized as Customer Service Automation, Email Management, Email Client, Shared Inbox, Customer Communications Management, Customer Journey Analytics, and WhatsApp Marketing
Reviews
Reviewers' Company Size
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.3%
Information Technology and Services
19.3%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.2%
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Retail
4.9%
Consumer Services
4.9%
Marketing and Advertising
4.1%
Other
73.3%
Alternatives
Discussions
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
Trengo has no discussions with answers
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