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Compare Talkdesk and Zendesk Contact Center 
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At a Glance
Market Segments
Mid-Market (60.6% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
No pricing available
Talkdesk
Star Rating
(2,489)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansZendesk Contact Center
Star Rating
(273)4.6 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Zendesk Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in Database Management with a score of 9.1, where reviewers mention its intuitive interface and robust data handling capabilities, making it easier to manage customer information effectively.
- Reviewers mention that Zendesk Contact Center shines in Quality of Support, scoring 9.5, with many users praising the responsiveness and helpfulness of the support team, which significantly enhances the user experience.
- G2 users highlight Talkdesk's superior performance in Data Workflows, scoring 9.0, with reviewers appreciating its seamless integration and automation features that streamline processes and improve efficiency.
- Users on G2 report that Zendesk Contact Center offers a better overall Evaluation score of 9.7, with many mentioning its comprehensive features and user-friendly design that contribute to a positive experience.
- Reviewers say that Talkdesk's Voice feature scores 9.2, with users noting its high call quality and reliability, which are crucial for maintaining effective communication with customers.
- Users report that Zendesk Contact Center's Compliance score of 9.8 is a standout feature, with many emphasizing its robust compliance tools that help businesses adhere to regulations and maintain data security.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Zendesk Contact Center
No pricing availableFree Trial
Talkdesk
No trial information availableZendesk Contact Center
Free Trial is available
Ratings
Meets Requirements
8.9
2,023
9.0
208
Ease of Use
9.1
2,033
9.2
209
Ease of Setup
8.8
1,058
9.0
112
Ease of Admin
8.9
928
9.1
101
Quality of Support
8.8
1,801
9.4
198
Has the product been a good partner in doing business?
8.9
912
9.3
97
Product Direction (% positive)
8.7
1,931
8.9
188
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.2
316
Not enough data
9.2
290
Not enough data
8.3
6
Not enough data
Agent Tools
9.2
248
|
Verified
Not enough data
9.1
251
|
Verified
Not enough data
9.4
345
|
Verified
Not enough data
Automation
9.1
240
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.8
6
Not enough data
8.3
6
Not enough data
AI Capabilities - Auto Dialer
8.1
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Administration
9.1
164
7.9
20
9.1
157
7.5
19
9.0
160
8.1
19
Knowledge Management
9.2
159
8.2
28
9.1
156
8.3
23
9.2
161
6.9
24
Compliance
9.2
158
8.1
17
9.2
154
8.1
16
9.2
157
8.4
16
9.1
155
8.3
15
Customer Support
9.1
158
7.9
21
9.1
152
7.7
21
9.0
148
8.3
15
Data Security
9.2
145
8.4
17
9.2
146
8.1
18
9.3
154
8.7
17
9.2
142
8.3
20
Administration
9.1
165
8.2
19
9.3
177
7.7
24
9.2
183
8.4
23
Generative AI
8.8
49
Not enough data
Quality Assurance
9.2
368
9.7
126
9.0
339
9.2
119
8.9
376
9.1
122
Engagement
9.1
354
9.5
124
9.2
377
9.2
123
9.0
365
8.8
108
Performance
9.0
359
9.4
113
9.2
361
9.8
85
Generative AI
9.0
77
8.9
24
8.8
76
9.1
24
Channels
9.2
817
|
Verified
8.8
7
8.6
539
|
Verified
8.8
7
8.4
524
|
Verified
8.6
6
8.3
515
|
Verified
8.1
6
8.5
545
|
Verified
8.9
11
Generative AI
8.2
182
Not enough data
Functions
8.9
960
|
Verified
8.1
6
9.0
980
|
Verified
8.3
6
9.0
832
|
Verified
7.8
6
8.7
574
|
Verified
8.0
5
8.8
589
|
Verified
7.3
5
9.1
713
|
Verified
8.3
6
8.9
711
7.9
7
8.9
657
|
Verified
8.3
6
Agentic AI - Contact Center
8.2
28
Not enough data
8.6
28
Not enough data
8.4
28
Not enough data
8.3
28
Not enough data
Administrative
8.8
909
|
Verified
8.1
7
9.1
926
|
Verified
9.1
9
8.8
1013
|
Verified
8.8
12
9.1
713
|
Verified
8.1
7
8.8
575
|
Verified
8.8
7
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
9.4
44
Not enough data
9.5
43
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
Administration
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Not enough data
Platform
8.3
185
Not enough data
7.9
193
Not enough data
8.8
216
Not enough data
9.0
218
Not enough data
9.0
218
Not enough data
8.9
208
Not enough data
8.8
210
Not enough data
Generative AI
7.8
96
Not enough data
Workforce Management
9.1
216
Not enough data
8.9
208
Not enough data
Call Center Infrastructure (CCI)
8.9
20
Not enough data
9.1
20
Not enough data
9.3
20
Not enough data
9.3
20
Not enough data
Administrative
9.2
220
Not enough data
8.9
223
Not enough data
Customer Support
8.4
69
Not enough data
8.4
70
Not enough data
8.2
70
Not enough data
Automation
8.3
68
Not enough data
8.3
69
Not enough data
8.3
69
Not enough data
Artificial Intelligence
8.3
70
Not enough data
8.5
69
Not enough data
8.2
65
Not enough data
Generative AI
8.8
15
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
34
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.6
33
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.6
34
Not enough data
8.5
34
Not enough data
8.2
34
Not enough data
8.6
35
Not enough data
Automation
8.2
34
Not enough data
8.5
34
Not enough data
8.3
33
Not enough data
Autonomy
8.2
32
Not enough data
8.5
33
Not enough data
8.3
33
Not enough data
8.4
33
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Zendesk Contact Center are categorized as Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and AI Voice Assistants
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, ServiceNow Store Apps, and Customer Service Automation
Zendesk Contact Center is categorized as Call Compliance, Conversational Marketing, and Outbound Call Tracking
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.4%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.2%
Other
64.2%
Computer Software
16.8%
Information Technology and Services
13.4%
Consumer Services
9.2%
Financial Services
5.7%
Computer Games
3.8%
Other
51.1%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
What integrations does Local Measure offer?
1 Comment
Official Response from Local Measure Engage
Local Measure offers custom integrations into numerous CRM, CEM and marketing software. We are also official partners of Salesforce and Cisco. Visit our...Read more
What's included in the Local Measure platform?
1 Comment
Official Response from Local Measure Engage
Local Measure's customer experience platform includes rich customer profiles, a real time feedback tool, a customer Wi-Fi solution, one-to-one social...Read more
What kind of businesses use Local Measure?
1 Comment
Official Response from Local Measure Engage
Local Measure is for businesses with a real world, physical presence who want to deliver extraordinary customer experiences. Local Measure works with hotels,...Read more
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