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Compare Talkdesk and Twilio Flex 
Featured Products
At a Glance
Market Segments
Mid-Market (60.5% of reviews)
Mid-Market (37.0% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
No pricing available
Talkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansTwilio Flex
Star Rating
(35)4.1 out of 5
Market Segments
Mid-Market (37.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Twilio Flex. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, Twilio Flex, while customizable, has received feedback indicating that it may require more effort to set up effectively.
- Reviewers mention that Talkdesk provides a stable calling quality even during peak hours, which is crucial for maintaining service levels. Twilio Flex, while praised for its user-friendly interface, does not consistently match this level of reliability in call quality.
- According to verified reviews, Talkdesk shines in ease of use, with many users highlighting how straightforward it is for new agents to get started. On the other hand, Twilio Flex, despite its flexibility, has received mixed feedback regarding its overall usability, with some users finding it less intuitive.
- Users appreciate Talkdesk's robust features like flexible call routing and IVR flows, which enhance the customer experience. Twilio Flex offers impressive customization options, but some users feel that it may not always align perfectly with their specific workflow needs.
- G2 reviewers highlight that Talkdesk's quality of support is consistently rated highly, contributing to a positive user experience. In comparison, while Twilio Flex does provide good support, it has not reached the same level of satisfaction among users, indicating room for improvement in this area.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Twilio Flex
No pricing availableFree Trial
Talkdesk
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.9
2,032
8.2
26
Ease of Use
9.1
2,042
8.2
26
Ease of Setup
8.8
1,066
7.3
10
Ease of Admin
8.9
931
7.6
9
Quality of Support
8.8
1,809
8.2
24
Has the product been a good partner in doing business?
8.9
915
8.3
8
Product Direction (% positive)
8.7
1,940
6.7
25
Features by Category
Dialing Options
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Not enough data
Automation
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
169
Not enough data
9.1
162
Not enough data
9.1
165
Not enough data
Knowledge Management
9.2
164
Not enough data
9.1
161
Not enough data
9.2
166
Not enough data
Compliance
9.2
163
Not enough data
9.2
159
Not enough data
9.2
162
Not enough data
9.1
160
Not enough data
Customer Support
9.1
163
Not enough data
9.1
157
Not enough data
9.0
153
Not enough data
Data Security
9.2
150
Not enough data
9.2
151
Not enough data
9.3
159
Not enough data
9.3
147
Not enough data
Administration
9.1
170
Not enough data
9.3
182
Not enough data
9.2
189
Not enough data
Generative AI
8.8
53
Not enough data
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
81
Not enough data
8.7
80
Not enough data
Channels
9.2
824
|
Verified
Not enough data
8.6
544
|
Verified
Not enough data
8.4
530
|
Verified
8.1
6
|
Verified
8.3
520
|
Verified
Not enough data
8.5
551
|
Verified
8.0
5
|
Verified
Generative AI
8.2
186
Not enough data
Functions
8.9
965
|
Verified
8.3
16
|
Verified
9.0
985
|
Verified
8.2
17
|
Verified
9.0
837
|
Verified
8.6
14
|
Verified
8.7
579
|
Verified
Not enough data
8.8
594
|
Verified
Not enough data
9.1
719
|
Verified
Not enough data
8.9
716
7.3
5
8.9
662
|
Verified
Not enough data
Agentic AI - Contact Center
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Administrative
8.8
914
|
Verified
8.2
15
|
Verified
9.1
932
|
Verified
8.8
12
|
Verified
8.8
1020
|
Verified
8.1
16
|
Verified
9.1
718
|
Verified
Not enough data
8.8
580
|
Verified
6.0
5
|
Verified
ServiceNow Apps
9.4
45
Not enough data
9.5
44
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
262
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.8
218
|
Verified
Not enough data
Administration
9.0
241
|
Verified
Not enough data
9.2
259
|
Verified
Not enough data
9.2
262
|
Verified
Not enough data
8.7
212
|
Verified
Not enough data
9.0
219
|
Verified
Not enough data
Platform
8.3
189
Not enough data
7.9
198
Not enough data
8.8
220
Not enough data
9.0
222
Not enough data
9.0
222
Not enough data
8.9
212
Not enough data
8.8
214
Not enough data
Generative AI
7.8
99
Not enough data
Workforce Management
9.1
220
Not enough data
8.9
212
Not enough data
Call Center Infrastructure (CCI)
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Not enough data
Administrative
9.2
224
Not enough data
8.9
227
Not enough data
Customer Support
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Not enough data
Automation
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Not enough data
Artificial Intelligence
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Not enough data
Generative AI
8.6
16
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Not enough data
Automation
8.1
41
Not enough data
8.4
38
Not enough data
8.2
37
Not enough data
Autonomy
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Twilio Flex are categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Insurance
18.5%
Information Technology and Services
18.5%
Transportation/Trucking/Railroad
7.4%
Consumer Services
7.4%
Computer Software
7.4%
Other
40.7%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Twilio Flex has no discussions with answers
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