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Compare Talkdesk and Twilio Flex 
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At a Glance
Market Segments
Mid-Market (60.6% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
No pricing available
Talkdesk
Star Rating
(2,489)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in ease of use with a score of 9.1, making it a preferred choice for teams looking for a user-friendly interface. In contrast, Twilio Flex has a lower score of 8.3, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that Talkdesk's quality of support is rated at 8.8, with many users appreciating the responsiveness and helpfulness of the support team. On the other hand, Twilio Flex, with a score of 8.3, has received feedback indicating that support can sometimes be slower to respond.
- G2 users highlight Talkdesk's robust automation features, particularly in areas like "Call Recording" (9.4) and "Whisper Coaching" (9.2), which enhance agent performance. Conversely, Twilio Flex's automation capabilities, while present, do not receive the same level of praise, with users noting that they can be less intuitive.
- Users on G2 report that Talkdesk's "Database Management" feature scores 9.1, allowing for efficient data handling and workflows. In comparison, Twilio Flex's database management features are perceived as less comprehensive, with a score of 8.3, leading to some frustration among users trying to manage data effectively.
- Reviewers mention that Talkdesk's "Forecasting" feature, rated at 8.7, provides valuable insights for resource planning, which many users find beneficial. Twilio Flex, however, has a lower score of 7.0 in this area, with users expressing a desire for more advanced forecasting tools.
- Users say that Talkdesk's omnichannel capabilities are rated at 8.2, allowing seamless communication across various platforms. In contrast, Twilio Flex's omnichannel features, while functional, are rated lower at 7.8, with some users indicating that integration across channels could be improved.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Twilio Flex
No pricing availableFree Trial
Talkdesk
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
8.9
2,023
8.3
25
Ease of Use
9.1
2,033
8.2
25
Ease of Setup
8.8
1,058
7.2
9
Ease of Admin
8.9
928
7.5
8
Quality of Support
8.8
1,801
8.2
23
Has the product been a good partner in doing business?
8.9
912
8.6
7
Product Direction (% positive)
8.7
1,931
7.1
24
Features by Category
Dialing Options
9.2
316
Not enough data
9.2
290
Not enough data
8.3
6
Not enough data
Agent Tools
9.2
248
|
Verified
Not enough data
9.1
251
|
Verified
Not enough data
9.4
345
|
Verified
Not enough data
Automation
9.1
240
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
Agentic AI - Auto Dialer
7.8
6
Not enough data
8.3
6
Not enough data
AI Capabilities - Auto Dialer
8.1
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
Administration
9.1
164
Not enough data
9.1
157
Not enough data
9.0
160
Not enough data
Knowledge Management
9.2
159
Not enough data
9.1
156
Not enough data
9.2
161
Not enough data
Compliance
9.2
158
Not enough data
9.2
154
Not enough data
9.2
157
Not enough data
9.1
155
Not enough data
Customer Support
9.1
158
Not enough data
9.1
152
Not enough data
9.0
148
Not enough data
Data Security
9.2
145
Not enough data
9.2
146
Not enough data
9.3
154
Not enough data
9.2
142
Not enough data
Administration
9.1
165
Not enough data
9.3
177
Not enough data
9.2
183
Not enough data
Generative AI
8.8
49
Not enough data
Quality Assurance
9.2
368
Not enough data
9.0
339
Not enough data
8.9
376
Not enough data
Engagement
9.1
354
Not enough data
9.2
377
Not enough data
9.0
365
Not enough data
Performance
9.0
359
Not enough data
9.2
361
Not enough data
Generative AI
9.0
77
Not enough data
8.8
76
Not enough data
Channels
9.2
817
|
Verified
Not enough data
8.6
539
|
Verified
Not enough data
8.4
524
|
Verified
7.7
5
|
Verified
8.3
515
|
Verified
Not enough data
8.5
545
|
Verified
Not enough data
Generative AI
8.2
182
Not enough data
Functions
8.9
960
|
Verified
8.3
16
|
Verified
9.0
980
|
Verified
8.2
17
|
Verified
9.0
832
|
Verified
8.6
14
|
Verified
8.7
574
|
Verified
Not enough data
8.8
589
|
Verified
Not enough data
9.1
713
|
Verified
Not enough data
8.9
711
7.3
5
8.9
657
|
Verified
Not enough data
Agentic AI - Contact Center
8.2
28
Not enough data
8.6
28
Not enough data
8.4
28
Not enough data
8.3
28
Not enough data
Administrative
8.8
909
|
Verified
8.2
15
|
Verified
9.1
926
|
Verified
8.6
11
|
Verified
8.8
1013
|
Verified
8.1
16
|
Verified
9.1
713
|
Verified
Not enough data
8.8
575
|
Verified
6.0
5
|
Verified
ServiceNow Apps
9.4
44
Not enough data
9.5
43
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
258
|
Verified
Not enough data
9.1
239
|
Verified
Not enough data
8.8
208
|
Verified
Not enough data
8.9
218
|
Verified
Not enough data
8.8
214
|
Verified
Not enough data
Administration
9.0
237
|
Verified
Not enough data
9.2
255
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
8.7
208
|
Verified
Not enough data
9.0
215
|
Verified
Not enough data
Platform
8.3
185
Not enough data
7.9
193
Not enough data
8.8
216
Not enough data
9.0
218
Not enough data
9.0
218
Not enough data
8.9
208
Not enough data
8.8
210
Not enough data
Generative AI
7.8
96
Not enough data
Workforce Management
9.1
216
Not enough data
8.9
208
Not enough data
Call Center Infrastructure (CCI)
8.9
20
Not enough data
9.1
20
Not enough data
9.3
20
Not enough data
9.3
20
Not enough data
Administrative
9.2
220
Not enough data
8.9
223
Not enough data
Customer Support
8.4
69
Not enough data
8.4
70
Not enough data
8.2
70
Not enough data
Automation
8.3
68
Not enough data
8.3
69
Not enough data
8.3
69
Not enough data
Artificial Intelligence
8.3
70
Not enough data
8.5
69
Not enough data
8.2
65
Not enough data
Generative AI
8.8
15
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.0
34
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.6
33
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.6
34
Not enough data
8.5
34
Not enough data
8.2
34
Not enough data
8.6
35
Not enough data
Automation
8.2
34
Not enough data
8.5
34
Not enough data
8.3
33
Not enough data
Autonomy
8.2
32
Not enough data
8.5
33
Not enough data
8.3
33
Not enough data
8.4
33
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and Twilio Flex are categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.0%
Computer Software
8.4%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.2%
Other
64.2%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
Twilio Flex has no discussions with answers
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