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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
StringeeX
Star Rating
(11)4.1 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about StringeeXTalkdesk
Star Rating
(2,497)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Talkdesk excels in its Call Recording feature, scoring 9.1, which allows for comprehensive monitoring and quality assurance. In contrast, StringeeX's Call Recording feature only scores 8.1, leading reviewers to mention that it lacks some advanced functionalities that Talkdesk offers.
- Reviewers mention that Talkdesk's Omnichannel capabilities are robust, with a score of 9.0, enabling seamless customer interactions across various platforms. StringeeX, however, scores lower at 8.1, with users noting that its omnichannel support is not as integrated or user-friendly.
- G2 users highlight Talkdesk's superior Performance Analysis tools, scoring 9.1, which provide detailed insights into agent performance and operational efficiency. In comparison, StringeeX's performance analysis features are less comprehensive, leading users to express a desire for more in-depth analytics.
- Users on G2 report that Talkdesk's Quality of Support is rated at 8.8, with many reviewers praising the responsiveness and helpfulness of the support team. StringeeX, with a lower score of 8.1, has received feedback indicating that users sometimes experience delays in support response times.
- Reviewers mention that Talkdesk's Integration capabilities are highly rated at 9.1, allowing for easy connections with various third-party applications. In contrast, StringeeX's integration options are perceived as limited, with users expressing frustration over the lack of flexibility in connecting with other tools.
- Users say that Talkdesk's Forecasting feature, scoring 8.7, provides accurate predictions that help in resource planning. StringeeX, however, has received feedback that its forecasting tools are not as reliable, with users reporting inconsistencies in the data provided.
Pricing
Entry-Level Pricing
StringeeX
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
StringeeX
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.3
8
8.9
2,030
Ease of Use
9.0
8
9.1
2,040
Ease of Setup
Not enough data
8.8
1,064
Ease of Admin
Not enough data
8.9
930
Quality of Support
8.1
8
8.8
1,808
Has the product been a good partner in doing business?
Not enough data
8.9
914
Product Direction (% positive)
10.0
8
8.7
1,938
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
292
Not enough data
8.5
8
Agent Tools
Not enough data
9.2
250
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
8
Not enough data
8.5
8
AI Capabilities - Auto Dialer
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.0
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.8
52
Quality Assurance
Not enough data
9.2
371
Not enough data
9.0
342
Not enough data
8.9
379
Engagement
Not enough data
9.1
357
Not enough data
9.2
380
Not enough data
9.0
368
Performance
Not enough data
9.0
362
Not enough data
9.2
364
Generative AI
Not enough data
8.9
80
Not enough data
8.7
79
Channels
8.1
7
9.2
820
|
Verified
8.3
7
8.6
541
|
Verified
8.8
7
8.4
526
|
Verified
8.1
7
8.3
517
|
Verified
7.6
7
8.5
547
|
Verified
Generative AI
Not enough data
8.2
184
Functions
8.1
7
8.9
962
|
Verified
6.9
7
9.0
983
|
Verified
7.9
7
9.0
834
|
Verified
7.2
6
8.7
576
|
Verified
6.4
7
8.8
591
|
Verified
7.4
7
9.1
715
|
Verified
7.1
7
8.9
713
8.6
7
8.9
659
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
30
Not enough data
8.7
30
Not enough data
8.4
30
Not enough data
8.4
30
Administrative
8.6
7
8.8
912
|
Verified
8.3
7
9.1
928
|
Verified
7.6
7
8.8
1016
|
Verified
8.1
7
9.1
715
|
Verified
7.9
7
8.8
577
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
260
|
Verified
Not enough data
9.1
241
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.8
216
|
Verified
Administration
Not enough data
9.0
239
|
Verified
Not enough data
9.2
257
|
Verified
Not enough data
9.2
260
|
Verified
Not enough data
8.7
210
|
Verified
Not enough data
9.0
217
|
Verified
Platform
Not enough data
8.3
188
Not enough data
7.9
197
Not enough data
8.8
220
Not enough data
9.0
222
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Generative AI
Not enough data
7.8
99
Workforce Management
Not enough data
9.1
219
Not enough data
8.9
211
Call Center Infrastructure (CCI)
Not enough data
8.6
23
Not enough data
8.7
23
Not enough data
9.1
23
Not enough data
9.1
23
Administrative
Not enough data
9.2
223
Not enough data
8.9
227
Customer Support
Not enough data
8.4
73
Not enough data
8.3
74
Not enough data
8.3
74
Automation
Not enough data
8.2
72
Not enough data
8.4
73
Not enough data
8.3
73
Artificial Intelligence
Not enough data
8.2
74
Not enough data
8.5
73
Not enough data
8.1
69
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
38
Not enough data
8.2
38
Not enough data
8.3
39
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.7
38
Not enough data
8.5
38
Not enough data
8.2
38
Not enough data
8.6
40
Automation
Not enough data
8.2
39
Not enough data
8.5
38
Not enough data
8.3
37
Autonomy
Not enough data
8.1
36
Not enough data
8.5
37
Not enough data
8.2
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
StringeeX and Talkdesk are categorized as Contact Center
Unique Categories
StringeeX has no unique categories
Reviews
Reviewers' Company Size
StringeeX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mechanical or Industrial Engineering
11.1%
Information Technology and Services
11.1%
Hospitality
11.1%
Higher Education
11.1%
Education Management
11.1%
Other
44.4%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.3%
Other
64.1%
Alternatives
Discussions
StringeeX has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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