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Compare Squaretalk and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (54.0% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
Starting at $15.00 5 users Per Month
Free 25 Licenses Free to Start
Squaretalk
Star Rating
(114)4.8 out of 5
Market Segments
Small-Business (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 5 users Per Month
Browse all 2 pricing plansTalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to Squaretalk. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. In contrast, Squaretalk, while effective, has received mixed feedback regarding its setup speed, with some users noting it can take longer to get fully operational.
- Reviewers mention that Talkdesk offers robust call quality, even during peak hours, which is crucial for maintaining customer satisfaction. Users have highlighted the stability of the system, making it a reliable choice for high-volume support environments, whereas Squaretalk's performance can vary based on user reports.
- According to verified reviews, Squaretalk shines in its integration capabilities, allowing users to seamlessly connect their CRM and other business tools. This feature has been praised for enabling agents to manage contacts and track deal progress effectively, a point that some Talkdesk users feel could be improved.
- Users highlight that Talkdesk provides flexible call routing and IVR flows, which enhance the customer experience. However, Squaretalk users have noted that its automation features are particularly strong, offering a range of tools that streamline operations and improve efficiency.
- Reviewers appreciate the quality of support from Squaretalk, which has received higher ratings in this area compared to Talkdesk. Users have expressed satisfaction with the responsiveness and helpfulness of Squaretalk's support team, while Talkdesk users have indicated that there is room for improvement in this aspect.
Pricing
Entry-Level Pricing
Squaretalk
Core
Starting at $15.00
5 users Per Month
Contact Center Platform
- Cloud Contact Center
- 1 local number*
- Integrated Webphone
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Squaretalk
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.5
61
8.9
2,031
Ease of Use
9.6
92
9.1
2,041
Ease of Setup
9.7
80
8.8
1,065
Ease of Admin
9.2
25
8.9
932
Quality of Support
9.8
61
8.8
1,808
Has the product been a good partner in doing business?
9.4
25
8.9
916
Product Direction (% positive)
9.4
57
8.7
1,938
Features by Category
Dialing Options
8.9
11
9.2
320
9.2
10
9.2
294
Not enough data
8.5
10
Agent Tools
9.5
10
9.2
252
|
Verified
9.5
10
9.1
256
|
Verified
9.7
10
9.4
350
|
Verified
Automation
9.3
10
9.1
244
|
Verified
9.6
9
9.1
261
|
Verified
Feature Not Available
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.7
50
Text Messaging
9.8
7
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
80
Not enough data
8.6
79
Channels
9.3
25
9.2
822
|
Verified
Feature Not Available
8.6
542
|
Verified
Feature Not Available
8.4
528
|
Verified
9.0
20
8.3
518
|
Verified
Feature Not Available
8.5
549
|
Verified
Generative AI
9.2
11
8.2
183
Functions
9.5
22
8.9
963
|
Verified
9.3
21
9.0
983
|
Verified
9.4
22
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
9.4
25
8.8
592
|
Verified
9.3
22
9.1
717
|
Verified
9.4
21
8.9
714
8.8
23
8.9
660
|
Verified
Agentic AI - Contact Center
9.3
7
8.2
29
9.6
9
8.6
29
8.9
6
8.3
29
9.2
6
8.3
29
Administrative
9.3
21
8.8
912
|
Verified
9.6
23
9.1
930
|
Verified
9.2
23
8.8
1018
|
Verified
9.2
21
9.1
716
|
Verified
9.1
19
8.8
578
|
Verified
Functionality
9.3
17
Not enough data
9.1
18
Not enough data
8.9
18
Not enough data
Support
9.2
18
Not enough data
Feature Not Available
Not enough data
9.6
19
Not enough data
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.5
7
9.3
259
|
Verified
9.2
8
9.1
240
|
Verified
Feature Not Available
8.8
209
|
Verified
Feature Not Available
8.9
218
|
Verified
Feature Not Available
8.8
214
|
Verified
Administration
10.0
7
9.0
237
|
Verified
8.6
6
9.2
255
|
Verified
9.7
6
9.2
258
|
Verified
9.2
6
8.7
208
|
Verified
8.8
8
9.0
215
|
Verified
Platform
9.7
10
8.3
187
9.5
10
7.9
196
9.3
9
8.8
218
9.4
8
8.9
220
9.6
8
9.0
220
10.0
9
8.9
210
9.5
10
8.8
212
Generative AI
Not enough data
7.7
97
Workforce Management
9.4
9
9.1
218
9.7
10
8.9
210
Call Center Infrastructure (CCI)
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.9
21
Not enough data
8.9
21
Administrative
9.4
9
9.2
222
9.5
10
8.9
225
Customer Support
Not enough data
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Automation
Not enough data
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Artificial Intelligence
Not enough data
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Generative AI
Not enough data
8.6
16
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
34
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.3
36
Not enough data
8.4
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
39
Automation
Not enough data
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Autonomy
Not enough data
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Squaretalk and Talkdesk are categorized as Contact Center Workforce, Auto Dialer, Contact Center, AI Voice Assistants, and Call Center Infrastructure (CCI)
Unique Categories
Squaretalk is categorized as Communication Platform as a Service (CPaaS), VoIP Providers, and SMS Marketing
Talkdesk is categorized as AI Customer Support Agents, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, ServiceNow Store Apps, and Customer Service Automation
Reviews
Reviewers' Company Size
Squaretalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.2%
Information Technology and Services
13.3%
Information Services
5.3%
Education Management
5.3%
Computer Software
5.3%
Other
56.6%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
Squaretalk has no discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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