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Compare Spruce Health and Waystar 
Featured Products
At a Glance
Market Segments
Small-Business (99.1% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$24.00 1 User Per Month
No pricing available
Spruce Health
Star Rating
(325)4.7 out of 5
Market Segments
Small-Business (99.1% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 User Per Month
Browse all 2 pricing plansWaystar
Star Rating
(117)4.4 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about WaystarSpruce Health vs Waystar
When assessing the two solutions, reviewers found Waystar easier to use. However, Spruce Health is easier to set up and administer. Reviewers also preferred doing business with Spruce Health overall.
- Reviewers felt that Spruce Health meets the needs of their business better than Waystar.
- When comparing quality of ongoing product support, reviewers felt that Spruce Health is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Spruce Health over Waystar.
Pricing
Entry-Level Pricing
Spruce Health
Basic Plan
$24.00
1 User Per Month
The Basic plan is a great plan to get started. If you have multiple teammates, on this plan you can all get your own direct number.
- Simple and Robust HIPAA Compliance
- Business Associate Agreement (BAA)
- Advanced Medical Phone System
Waystar
No pricing availableFree Trial
Spruce Health
Free Trial is available
Waystar
No trial information availableRatings
Meets Requirements
9.1
250
9.0
75
Ease of Use
9.0
255
9.1
77
Ease of Setup
8.9
116
8.4
32
Ease of Admin
9.1
96
8.4
32
Quality of Support
8.9
240
8.6
76
Has the product been a good partner in doing business?
9.1
93
8.0
32
Product Direction (% positive)
8.8
220
8.2
72
Features by Category
Healthcare Payer Care Management Workflow ApplicationsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Processes
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Clinical
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
8.2
29
Financial
Not enough data
8.7
31
Not enough data
8.9
34
Not enough data
8.9
34
Platform
9.2
68
Not enough data
8.9
67
Not enough data
Feature Not Available
Not enough data
9.0
67
Not enough data
9.3
69
Not enough data
9.1
66
Not enough data
Feature Not Available
Not enough data
8.6
65
Not enough data
Efficiency
Not enough data
9.2
45
Not enough data
9.2
52
Not enough data
9.1
49
Not enough data
8.9
50
Accuracy
Not enough data
9.1
52
Not enough data
9.3
53
Not enough data
9.0
52
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytic Tools - Healthcare Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Patient-Centered Functions
6.6
34
Not enough data
7.0
34
Not enough data
Feature Not Available
Not enough data
9.5
35
Not enough data
Feature Not Available
Not enough data
Operations
8.7
34
Not enough data
8.2
34
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
32
Not enough data
5.3
32
Not enough data
5.7
27
Not enough data
Generative AI
7.6
21
Not enough data
Technology
9.2
142
Not enough data
8.1
98
Not enough data
6.0
61
Not enough data
Administration
7.9
81
Not enough data
8.3
109
Not enough data
6.5
71
Not enough data
Compliance
9.6
159
Not enough data
9.6
141
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Platform Performance
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Business Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Practice Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Medical Billing
Not enough data
Not enough data
Categories
Categories
Shared Categories
Spruce Health and Waystar share no categories
Unique Categories
Spruce Health is categorized as Patient Engagement, HIPAA Compliant Messaging, Telemedicine, and Medical Spa
Waystar is categorized as Revenue Cycle Management, Prior Authorization, Healthcare Claims Management, Healthcare Analytics, Medical Billing, and Healthcare Payer Care Management Workflow Applications
Reviews
Reviewers' Company Size
Spruce Health
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waystar
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Mental Health Care
62.9%
Health, Wellness and Fitness
12.1%
Medical Practice
11.2%
Hospital & Health Care
10.0%
Individual & Family Services
1.6%
Other
2.2%
Hospital & Health Care
39.8%
Medical Practice
29.2%
Health, Wellness and Fitness
14.2%
Mental Health Care
8.8%
Accounting
3.5%
Other
4.4%
Alternatives
Discussions
Is Spruce a ERP system?
10 Comments
CL
Not really. They have components of an ERP system, but it's not designed to manage charts/notes...etc.Read more
What is Spruce program?
1 Comment
CS
Spruce is a healthcare communication platform designed for medical professionals and easy HIPAA-compliance; consolidating communication channels, including...Read more
What is spruce software?
1 Comment
Official Response from Spruce Health
Spruce is an all in one communication software built from the ground up for healthcare practices. Spruce can help you with your business phone system...Read more
How do I ensure that we are registered for electronic submissions and electronic remittance?
2 Comments
JM
Hi Jessica,
Every payer that offers ERA will require enrollment. The requirements of what is needed for enrollment do vary by payer though. If the...Read more
Waystar has no more discussions with answers
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