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Compare Sprinklr Service and Twilio Flex 
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At a Glance
Market Segments
Enterprise (43.0% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
No pricing available
Sprinklr Service
Star Rating
(687)4.3 out of 5
Market Segments
Enterprise (43.0% of reviews)
Entry-Level Pricing
Contact Us 1 Seat/Per month (billed annually)
Free Trial is available
Browse all 3 pricing plansTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sprinklr Service excels in ticket creation user experience with a score of 8.6, while Twilio Flex has not been able to match this, leading to a more streamlined process for Sprinklr users when managing customer inquiries.
- Reviewers mention that Sprinklr Service's response automation feature, rated at 7.9, is more effective than Twilio Flex's, which indicates that Sprinklr provides better tools for automating responses to customer queries.
- G2 users highlight that Sprinklr Service offers superior SLA management with a score of 7.9, which helps businesses maintain service quality, whereas Twilio Flex's performance in this area is less robust, potentially impacting service delivery.
- Users on G2 note that Sprinklr Service's quality of support is rated at 8.3, matching Twilio Flex's score, but Sprinklr's overall user satisfaction in support interactions tends to be higher, suggesting a more reliable support experience.
- Reviewers mention that Sprinklr Service's knowledge base feature is rated at 8.9, providing users with comprehensive resources, while Twilio Flex's knowledge management capabilities are slightly lower, which may hinder user self-service options.
- Users say that Sprinklr Service's performance analysis tools, rated at 8.9, are more advanced compared to Twilio Flex, allowing for better insights into operational efficiency and customer interactions, which is crucial for data-driven decision-making.
Pricing
Entry-Level Pricing
Sprinklr Service
Custom CCaaS Solution (Enterprise)
Contact Us
1 Seat/Per month (billed annually)
Best suited for larger teams looking to ace customer service. Get a quote customized to your requirements.
- Access to 30+ social and digital channels
- Unified contact center operations
- Premium contact center intelligence
Twilio Flex
No pricing availableFree Trial
Sprinklr Service
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
8.5
573
8.3
25
Ease of Use
8.3
589
8.2
25
Ease of Setup
8.0
436
7.2
9
Ease of Admin
8.1
227
7.5
8
Quality of Support
8.1
550
8.2
23
Has the product been a good partner in doing business?
8.6
228
8.6
7
Product Direction (% positive)
8.8
579
7.1
24
Features by Category
Ticket and Case Management
8.6
68
|
Verified
Not enough data
8.4
69
|
Verified
Not enough data
8.6
72
|
Verified
Not enough data
7.9
68
|
Verified
Not enough data
8.0
63
|
Verified
Not enough data
8.3
68
|
Verified
Not enough data
8.3
66
|
Verified
Not enough data
8.2
69
|
Verified
Not enough data
Generative AI
7.4
44
Not enough data
7.0
45
Not enough data
Agentic AI - Help Desk
7.1
17
Not enough data
7.1
17
Not enough data
7.2
17
Not enough data
Communication Channels
8.2
62
|
Verified
Not enough data
8.1
63
|
Verified
Not enough data
7.8
67
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
6.9
56
Not enough data
Platform
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.5
76
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.8
80
|
Verified
Not enough data
8.9
81
|
Verified
Not enough data
Administration
8.8
47
Not enough data
8.6
44
Not enough data
8.7
45
Not enough data
Knowledge Management
8.6
45
Not enough data
8.4
44
Not enough data
8.8
50
Not enough data
Compliance
8.5
46
Not enough data
8.7
46
Not enough data
8.7
43
Not enough data
8.5
42
Not enough data
Customer Support
8.2
44
Not enough data
8.3
42
Not enough data
8.0
44
Not enough data
Data Security
8.6
43
Not enough data
8.5
43
Not enough data
8.8
45
Not enough data
8.8
44
Not enough data
Administration
8.7
43
Not enough data
8.8
42
Not enough data
8.8
44
Not enough data
Generative AI
7.5
39
Not enough data
Call Analytics
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Not enough data
Agent Performance Management
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Not enough data
Generative AI
6.3
30
Not enough data
Agentic AI - Conversation Intelligence
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Quality Assurance
8.4
48
Not enough data
8.0
47
Not enough data
8.4
46
Not enough data
Engagement
8.2
47
Not enough data
8.1
46
Not enough data
7.8
46
Not enough data
Performance
8.1
46
Not enough data
8.5
44
Not enough data
Generative AI
7.1
39
Not enough data
7.3
38
Not enough data
Channels
7.0
139
Not enough data
8.5
142
Not enough data
7.9
134
7.7
5
|
Verified
7.6
138
Not enough data
7.6
132
Not enough data
Generative AI
6.6
110
Not enough data
Functions
7.5
137
8.3
16
|
Verified
7.6
130
8.2
17
|
Verified
7.4
132
8.6
14
|
Verified
7.4
130
Not enough data
6.9
129
Not enough data
7.2
133
Not enough data
7.6
126
7.3
5
8.0
126
Not enough data
Agentic AI - Contact Center
6.3
20
Not enough data
7.0
20
Not enough data
6.6
20
Not enough data
6.8
20
Not enough data
Administrative
7.8
127
8.2
15
|
Verified
7.8
127
8.6
11
|
Verified
8.4
141
8.1
16
|
Verified
7.9
128
Not enough data
8.0
140
6.0
5
|
Verified
Responses
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Not enough data
Platform
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.6
55
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Not enough data
Generative AI
7.9
38
Not enough data
7.8
37
Not enough data
Workforce Management
9.2
30
Not enough data
8.4
30
Not enough data
8.3
31
Not enough data
8.3
31
Not enough data
8.3
30
Not enough data
Administration
7.9
33
Not enough data
8.9
32
Not enough data
8.8
33
Not enough data
8.3
31
Not enough data
8.3
33
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
73
Not enough data
7.4
70
Not enough data
7.3
71
Not enough data
Communication
7.9
100
|
Verified
Not enough data
8.3
108
|
Verified
Not enough data
7.7
96
Not enough data
8.2
99
Not enough data
7.3
96
Not enough data
Internal Use
7.8
140
|
Verified
Not enough data
8.1
105
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
100
|
Verified
Not enough data
8.1
106
|
Verified
Not enough data
Generative AI
7.5
41
Not enough data
Self-Service Experience
7.9
52
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Not enough data
Self-Service Platform
8.1
53
Not enough data
7.7
51
Not enough data
7.4
52
Not enough data
7.7
52
Not enough data
Agentic AI - Customer Self-Service
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Not enough data
Generative AI
6.9(won by default)
224
Not enough data
6.9(won by default)
221
Not enough data
Process
8.3(won by default)
307
Not enough data
7.7(won by default)
304
Not enough data
8.2(won by default)
305
Not enough data
Channels
7.4(won by default)
279
Not enough data
8.8(won by default)
320
Not enough data
7.2(won by default)
271
Not enough data
6.6(won by default)
259
Not enough data
7.5(won by default)
270
Not enough data
Insight
7.7(won by default)
288
Not enough data
8.3(won by default)
309
Not enough data
7.9(won by default)
284
Not enough data
7.6(won by default)
279
Not enough data
Generative AI
7.5
12
Not enough data
Generative AI
7.1
102
Not enough data
7.0
102
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
5.8
30
Not enough data
6.4
30
Not enough data
6.2
30
Not enough data
5.5
29
Not enough data
6.0
29
Not enough data
Platform integration - Conversational Commerce Platforms
6.0
29
Not enough data
5.8
29
Not enough data
5.9
29
Not enough data
6.1
28
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.5
28
Not enough data
7.4
28
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sprinklr Service and Twilio Flex are categorized as Contact Center
Unique Categories
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
11.0%
Marketing and Advertising
10.5%
Financial Services
5.3%
Information Technology and Services
4.8%
Telecommunications
4.0%
Other
64.3%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
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