Compare ServiceNow IT Operations Management and Splunk Enterprise 
At a Glance
Market Segments
Enterprise (64.9% of reviews)
Enterprise (64.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Operations Management
Star Rating
(190)4.4 out of 5
Market Segments
Enterprise (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSplunk Enterprise
Star Rating
(431)4.3 out of 5
Market Segments
Enterprise (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Splunk EnterpriseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Operations Management excels in providing end-to-end visibility across IT infrastructures, which is crucial for ensuring service reliability. Users appreciate features like the Discovery tool that automates asset tracking, making it easier to manage complex environments.
- Users say that Splunk Enterprise stands out for its powerful search capabilities using SPL, allowing for quick analysis of large volumes of log data. Reviewers highlight its effectiveness in monitoring systems and identifying issues, which is particularly beneficial for security operations.
- According to verified reviews, ServiceNow IT Operations Management offers powerful automation and real-time visibility, helping teams swiftly detect and resolve issues. This capability is enhanced by smart event correlation, which streamlines incident management and keeps IT systems running smoothly.
- Reviewers mention that while both products have similar ease of use ratings, Splunk Enterprise is noted for its intuitive dashboards and integration capabilities with other tools, making it a flexible choice for daily operations in various IT environments.
- G2 reviewers highlight that ServiceNow IT Operations Management has evolved beyond basic discovery features, now offering cloud management and service mapping. This evolution makes it a more comprehensive solution for organizations looking to manage their IT services holistically.
- Users report that while Splunk Enterprise is praised for its fast and flexible performance, some find it challenging to configure for specific workflows. This can lead to a steeper learning curve compared to ServiceNow, which is often seen as more user-friendly in setup and administration.
Pricing
Entry-Level Pricing
ServiceNow IT Operations Management
No pricing availableSplunk Enterprise
No pricing availableFree Trial
ServiceNow IT Operations Management
No trial information availableSplunk Enterprise
No trial information availableRatings
Meets Requirements
8.8
90
8.9
340
Ease of Use
8.1
149
8.1
345
Ease of Setup
7.7
131
8.0
147
Ease of Admin
8.4
47
8.1
127
Quality of Support
8.5
88
8.4
283
Has the product been a good partner in doing business?
8.7
49
8.7
127
Product Direction (% positive)
9.6
84
7.8
331
Features by Category
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
Not enough data
Not enough data
Not enough data
Data Modeling and Blending
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance & Scalability - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics & Modeling - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI Capabilities - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalized Intelligence - Analytics Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.3
5
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.2
17
7.0
9
7.7
13
6.5
9
8.8
17
7.9
12
Issue Resolution
8.9
19
7.1
11
8.8
17
6.8
10
8.7
17
6.8
10
Management
9.0
21
7.7
10
9.2
14
8.2
12
9.0
15
7.9
12
Generative AI
7.2
9
Not enough data
7.4
9
Not enough data
Agentic AI - AIOps Platforms
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Not enough data
Visibility
Not enough data
9.3
19
Not enough data
8.9
20
Not enough data
9.2
20
Monitoring and Management
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
8.4
19
Not enough data
9.1
20
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.9
65
Not enough data
8.8
67
Not enough data
9.1
67
Not enough data
7.8
54
Management
Not enough data
8.4
58
Not enough data
9.0
66
Not enough data
8.5
61
Not enough data
9.0
61
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.5
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
9.0
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.0
61
|
Verified
Not enough data
8.3
61
|
Verified
Analysis
Not enough data
8.3
60
|
Verified
Not enough data
8.3
61
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.2
53
|
Verified
Visualization
Not enough data
8.8
67
|
Verified
Not enough data
8.7
64
|
Verified
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Not enough data
Response
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Performance
8.2
11
Not enough data
8.0
9
Not enough data
Functionality
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Not enough data
Security Information and Event Management (SIEM)Hide 14 FeaturesShow 14 Features
Not enough data
8.2
30
Network Management
Not enough data
9.1
27
Not enough data
7.3
23
Not enough data
9.3
27
Incident Management
Not enough data
8.9
28
Not enough data
7.8
26
Not enough data
8.5
26
Security Intelligence
Not enough data
7.3
24
Not enough data
6.5
22
Not enough data
8.5
25
Not enough data
8.4
25
Agentic AI - Security Information and Event Management (SIEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.1
36
Not enough data
Platform
8.5
34
Not enough data
8.5
31
Not enough data
8.8
35
Not enough data
8.5
36
Not enough data
8.9
38
Not enough data
Security
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
36
Not enough data
Agentic AI - Enterprise IT Management
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Not enough data
Data Transformation
Not enough data
8.7
15
|
Verified
Not enough data
Not enough data
Connectivity
Not enough data
8.3
12
|
Verified
Not enough data
8.5
11
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Feature Not Available
Operations
Not enough data
8.8
15
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Building Reports
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
9.3
5
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Operations Management and Splunk Enterprise are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Splunk Enterprise is categorized as Enterprise Monitoring, Hardware Monitoring, ServiceNow Store Apps, Customer Data Platform (CDP), Log Analysis, Security Information and Event Management (SIEM), Log Monitoring, Big Data Analytics, and Analytics Platforms
Reviews
Reviewers' Company Size
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk Enterprise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.4%
Financial Services
8.3%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
46.2%
Information Technology and Services
26.2%
Computer Software
10.3%
Financial Services
6.6%
Internet
6.1%
Computer & Network Security
5.9%
Other
44.9%
Discussions
ServiceNow IT Operations Management has no discussions with answers
What is Splunk Enterprise used for?
1 Comment
JG
Log Monitoring and analysis.Read more
What is the difference between Splunk Enterprise and Splunk Enterprise Security?
1 Comment
SM
In summary, while both Splunk Enterprise and Splunk Enterprise Security are built on the same core platform, they serve different purposes. Splunk Enterprise...Read more
What are Splunk Enterprise components?
1 Comment
IG
Splunk's 3 main components: Search Head (UI), Indexer (DB) and Forwarder (Endpoint Agent with Universal Forwarder or Aggregation Agent with...Read more
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