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At a Glance
Market Segments
Enterprise (68.8% of reviews)
Enterprise (64.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSplunk Enterprise
Star Rating
(422)4.3 out of 5
Market Segments
Enterprise (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Splunk EnterpriseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Splunk Enterprise excels in "Constant Monitoring" with a score of 9.0, providing robust real-time insights, while ServiceNow IT Operations Management shines in "Real-Time Analytics" with a score of 9.1, allowing for immediate data-driven decisions.
- Reviewers mention that ServiceNow's "Incident Management" feature, scoring 9.1, offers a comprehensive approach to handling incidents, whereas Splunk's "Alerting" feature, rated at 9.1, is praised for its timely notifications but lacks the depth of incident resolution capabilities found in ServiceNow.
- G2 users highlight that Splunk's "Dashboards and Visualizations" feature scores an impressive 9.4, making it easy to create custom views, while ServiceNow's similar feature, rated at 9.0, is noted for its integration with ITIL processes, enhancing overall service management.
- Users on G2 report that ServiceNow's "Workflow Management" feature, with a score of 9.2, streamlines processes effectively, while Splunk's "Data Preparation" capabilities, scoring 9.0, are recognized for their flexibility in handling diverse data sources.
- Reviewers mention that Splunk's "Threat Detection" feature, rated at 8.3, is effective but can be complex to set up, whereas ServiceNow's "Proactive Identification" feature, scoring 6.8, is seen as less effective in anticipating issues compared to its competitors.
- Users say that while Splunk's "AI/ML Assistance" feature scores 7.0, it lacks the advanced capabilities found in ServiceNow's "AI/ML Integration," which is rated at 7.9 and is noted for its ability to enhance operational efficiency through intelligent automation.
Pricing
Entry-Level Pricing
ServiceNow IT Operations Management
No pricing availableSplunk Enterprise
No pricing availableFree Trial
ServiceNow IT Operations Management
No trial information availableSplunk Enterprise
No trial information availableRatings
Meets Requirements
8.7
74
8.9
334
Ease of Use
8.0
132
8.1
337
Ease of Setup
7.7
115
7.9
139
Ease of Admin
8.4
41
8.1
124
Quality of Support
8.4
72
8.4
277
Has the product been a good partner in doing business?
8.7
43
8.7
124
Product Direction (% positive)
9.5
70
7.8
325
Features by Category
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.9
14
7.0
9
7.7
13
6.5
9
8.3
12
7.9
12
Issue Resolution
8.3
13
7.1
11
8.3
12
6.8
10
8.2
12
6.8
10
Management
8.8
14
7.7
10
9.0
12
8.2
12
9.2
12
7.9
12
Generative AI
7.2
9
Not enough data
7.4
9
Not enough data
Agentic AI - AIOps Platforms
7.6
9
Not enough data
7.5
8
Not enough data
8.3
10
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Not enough data
Visibility
Not enough data
9.3
19
Not enough data
8.9
20
Not enough data
9.2
20
Monitoring and Management
Not enough data
8.9
17
Not enough data
8.7
15
Not enough data
8.4
19
Not enough data
9.1
20
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.8
62
Not enough data
8.8
62
Not enough data
9.0
62
Not enough data
7.8
54
Management
Not enough data
8.3
55
Not enough data
8.9
61
Not enough data
8.5
61
Not enough data
9.0
61
Agentic AI - Enterprise Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
9.0
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.0
61
|
Verified
Not enough data
8.3
61
|
Verified
Analysis
Not enough data
8.3
60
|
Verified
Not enough data
8.3
61
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.2
53
|
Verified
Visualization
Not enough data
8.7
66
|
Verified
Not enough data
8.7
63
|
Verified
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Not enough data
Response
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
Agentic AI - Application Performance Monitoring (APM)
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
Performance
8.2
11
Not enough data
8.0
9
Not enough data
Functionality
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Not enough data
Security Information and Event Management (SIEM)Hide 14 FeaturesShow 14 Features
Not enough data
8.1
27
Network Management
Not enough data
9.1
26
Not enough data
7.3
23
Not enough data
9.2
26
Incident Management
Not enough data
8.8
26
Not enough data
7.8
26
Not enough data
8.5
26
Security Intelligence
Not enough data
7.3
24
Not enough data
6.5
22
Not enough data
8.5
24
Not enough data
8.3
24
Agentic AI - Security Information and Event Management (SIEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.0
35
Not enough data
Platform
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Not enough data
Security
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Not enough data
Agentic AI - Enterprise IT Management
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Operations Management and Splunk Enterprise are categorized as AIOps Platforms
Unique Categories
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Splunk Enterprise is categorized as Enterprise Monitoring, Hardware Monitoring, ServiceNow Store Apps, Customer Data Platform (CDP), Log Analysis, and Security Information and Event Management (SIEM)
Reviews
Reviewers' Company Size
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splunk Enterprise
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Information Technology and Services
26.5%
Computer Software
10.3%
Financial Services
6.8%
Internet
6.3%
Computer & Network Security
6.0%
Other
44.3%
Discussions
ServiceNow IT Operations Management has no discussions with answers
Which apps ship with Splunk Enterprise?
1 Comment
SM
Splunk Enterprise comes with a variety of built-in apps and add-ons that provide additional functionality, visualizations, and preconfigured dashboards for...Read more
What are Splunk Enterprise components?
1 Comment
IG
Splunk's 3 main components: Search Head (UI), Indexer (DB) and Forwarder (Endpoint Agent with Universal Forwarder or Aggregation Agent with...Read more
What does Splunk Enterprise do?
1 Comment
SM
Splunk Enterprise is a powerful data analytics platform that allows organizations to collect, index, search, and analyze a wide variety of machine-generated...Read more
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