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At a Glance
Market Segments
Enterprise (48.5% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Starting at $199.00 Per Month
Contact Us Per Year
Sauce Labs
Star Rating
(175)4.3 out of 5
Market Segments
Enterprise (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 Per Month
Free Trial is available
Browse all 6 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sauce Labs excels in emulation capabilities, scoring 8.8, which reviewers mention allows for a more comprehensive testing environment across various devices and browsers. In contrast, UserTesting's emulation score of 7.4 indicates it may not provide the same level of versatility.
- Reviewers mention that Sauce Labs offers robust automation features, also scoring 8.8, which users say significantly enhances their testing efficiency. UserTesting, with a lower automation score of 7.4, may not meet the needs of users looking for extensive automation capabilities.
- Users on G2 highlight that Sauce Labs has a strong test history score of 8.5, indicating a reliable track record for maintaining test data. UserTesting's score of 8.4 is commendable but suggests slightly less reliability in this area.
- Reviewers mention that UserTesting shines in quality of support, scoring 9.0, which users say provides them with timely and effective assistance. Sauce Labs, while still strong at 8.4, may not match the level of support that UserTesting offers.
- Users say that both products are easy to set up, with Sauce Labs scoring 8.4 and UserTesting slightly higher at 8.6. However, the difference is minimal, indicating that both platforms are user-friendly for new users.
- G2 users report that Sauce Labs has a higher star rating of 4.3 compared to UserTesting's 4.5, suggesting that while both products are well-regarded, UserTesting may have a slight edge in overall user satisfaction.
Pricing
Entry-Level Pricing
Sauce Labs
Real Device Cloud
Starting at $199.00
Per Month
Automated + Manual mobile cross-browser and app testing of 1000s of real mobile devices.
- 1 Parallel Test Up to 24 Parallel Tests
- Unlimited Testing Minutes
- Unlimited Users
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Sauce Labs
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.6
150
8.6
599
Ease of Use
8.2
150
8.4
630
Ease of Setup
8.3
69
8.6
295
Ease of Admin
8.5
64
8.7
231
Quality of Support
8.3
141
9.0
522
Has the product been a good partner in doing business?
8.4
59
8.8
226
Product Direction (% positive)
9.0
149
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Bug Reporting
9.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Bug Monitoring
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Agentic AI - Bug Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Crash Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.1
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
Management
8.5
8
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
Monitoring
8.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
Response
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.0
5
Not enough data
8.3
5
Not enough data
Functionality
8.7
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
8.0
16
Not enough data
8.2
16
Not enough data
7.2
16
Not enough data
8.7
15
Not enough data
Automation
8.4
16
Not enough data
7.8
17
Not enough data
8.0
16
Not enough data
Agentic AI - Automation Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Sauce Labs and UserTesting share no categories
Unique Categories
Sauce Labs is categorized as Mobile App Testing, Software Testing, Automation Testing, Mobile Crash Reporting, Bug Tracking, and Application Performance Monitoring (APM)
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Sauce Labs
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.2%
Computer Software
19.6%
Internet
5.5%
Entertainment
4.3%
Retail
3.7%
Other
41.7%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Sauce Labs has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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